James Pendleton Estate Agents
Balham, London, SW12
3.6/5, 23 reviews
70% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
20% lettings fee satisfaction
James Pendleton Estate Agents’ Clapham South and Balham office is the company’s flagship office and acts as a kind of mother ship; every week, almost every member of the team will pass in and out of this office’s doors, often for a meeting in the boardroom. An impressive ... show more James Pendleton Estate Agents’ Clapham South and Balham office is the company’s flagship office and acts as a kind of mother ship; every week, almost every member of the team will pass in and out of this office’s doors, often for a meeting in the boardroom. An impressive glass walled centrepiece, the boardroom has been designed with openness in mind; whether passing by or stopping for a chat with the team, the inner workings of James Pendleton Estate Agents are clearly visible to all of our clients.

The front of James Pendleton Estate Agents’ Clapham South office – and indeed all of the company’s offices – is reminiscent of a comfortable reception room. Stylish soft furnishings, wood flooring and warm lighting provide a welcoming atmosphere for our clients, making a chat with our team a pleasant and inviting affair during what can be a stressful time. James Pendleton put real thought and energy into making the property search experience as hassle free as possible. We hope our efforts to step into our clients’ shoes are evident from the moment you step through our door; certainly the awards on display at Clapham South are testament to an exemplary level of service.

The office has for many years been (and still remains) first choice for most people looking for an Estate Agents in Clapham South and Balham. Our office leads the local market by a considerable margin in terms of the number of properties annually sold and let, and covers a number of sought after areas including the ever popular Nightingale Triangle.

Opening Hours
Address

James Pendleton Estate Agents
53-55 Balham Hill
London
Greater London
SW12 9DR
020 8673 7777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £495,000 £1,000,000
Lettings 100% 20% £823 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 6 6 0 6 0 1 1
Areas covered
  • SW11
  • Wandsworth
  • SW12
  • Lambeth
  • SW4
  • Fulham & Chelsea
  • SW6
  • SW18
  • SW17
  • SW9
  • SW10
  • SW1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Absolutely disgraceful outfit. Staff dont communicate with each other, total ......”

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Dec 18,2017
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By: 'Unhappy tenant. We looked after the property like'
Dec 18,2017
0 people found
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Absolutely disgraceful outfit. Staff dont communicate with each other, total lack of respect for tenants, rip off re fees and check out clean. Advertising flat as immaculate and charged us 360 to clean on exit even though x clean done . Shameful and disgusting. Do not use....
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Comment on agent fees
Extortionate
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“Absolutely disgusting practices within this shambles of a company. Our ......”

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Jun 16,2017
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By: 'Laura'
Jun 16,2017
1 people found
this helpful
Absolutely disgusting practices within this shambles of a company. Our landlord was allowed to rent his property out to us when all along Pendleton's were aware of his intent to sell. My flatmate and I had been living in one of Pendleton's properties for just ...
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Comment on agent fees
HUGELY Overpriced. Absolutely obscene fees and the prices of the properties do not reflect their value or the service provided by these cowboys.
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“Do not use if renting! Completely disorganised and dishonest. I ......”

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Mar 24,2017
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By: 'Rhona'
Mar 24,2017
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Do not use if renting! Completely disorganised and dishonest. I am a landlord and have had a number of issues starting with them losing my keys, then having the audacity to ask me to pay for replacement. Not informing me that they didn't have a ...
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Comment on agent fees
Overpriced for service
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By: Lucy Adams
May 18, 2017
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Rhona, I completely reiterate your comment "do not use". I too am a landlord and I have received substandard service. Consistent errors in figures and amounts paid, they are more interested in securing a tenancy as opposed to working for the landlord who in fact pay the fees, and the whereabouts of my keys are currnetly unknown. There is no apology when mistakes are identified and I find them extremely rude. ...

“I have been a tenant for six months and treated ......”

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Mar 09,2017
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By: 'Unhappy Tenant in Brixton'
Mar 09,2017
1 people found
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I have been a tenant for six months and treated with total disrespect and neglect. Stuart Raynes is my agent and a total joke. He does not return calls or emails. Do not use this agency! 0% satisfaction....
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Comment on agent fees
Not worth it, he is a joke!
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“WARNING!! DO NOT USE JAMES PENDLETON IF YOU ARE RENTING!! ......”

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Nov 01,2016
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By: 'Rebecca'
Nov 01,2016
1 people found
this helpful
WARNING!! DO NOT USE JAMES PENDLETON IF YOU ARE RENTING!! They have an appalling team of incompetent property management staff that never sort out maintenance issues. We were left with a bedroom that looked like a building site for 8 weeks this year, and 3 months last ...
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By: Kate
Nov 01, 2016
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Hello Rebecca, Chris, our head of Property Management will be getting in touch with you directly to discuss your concerns. Kind Regards, Kate ...

“The James Pendleton team at the Balham Hill office are ......”

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Jan 20,2016
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By: 'Laura. Balham.'
Jan 20,2016
0 people found
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The James Pendleton team at the Balham Hill office are excellent. I cannot fault any aspect of the service which I received from them. Both Ewen Bunting and Tom Harvey have rock solid local knowledge and give honest, genuine and helpful advice. I was kept ...
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Comment on agent fees
I paid 1.5 % commission and it was money well spent.
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“Right from the beginning of the process James Pendleton were ......”

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Jan 15,2016
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By: 'A Robinson'
Jan 15,2016
0 people found
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Right from the beginning of the process James Pendleton were excellent. Ewen Bunting who heads up the Clapham South office was highly professional, knew the area thoroughly and most importantly knew how to place our house within the market achieving the sale price we were ...
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Comment on agent fees
Good
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“I¢â‚¬â„¢ve never left online reviews but this time I ......”

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Dec 09,2015
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By: 'mborla'
Dec 09,2015
0 people found
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I¢â‚¬â„¢ve never left online reviews but this time I want to thank Ewen and his team for the great job they did with the selling of my flat and the buying of my new house. Professional, friendly , always available and able to manage tricky ...
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“Tom was excellent from start to finish. He was professional, ......”

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Nov 24,2015
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By: 'Duncan L'
Nov 24,2015
0 people found
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Tom was excellent from start to finish. He was professional, honest, friendly (with a good sense of humour) and highly organised, and demonstrated excellent skills as a mediator / negotiator. Tom provided valuable insight into the end-to-end house buying process (and potential pitfalls), and worked hard ...
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Comment on agent fees
N/A
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“Tom was very helpful from the outset, from picking us ......”

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Nov 08,2015
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By: 'Sara, David & Charlotte Pease-Watkin'
Nov 08,2015
0 people found
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Tom was very helpful from the outset, from picking us up at Clapham Junction to view a number of flats and to guiding us through the purchase of the property we finally chose. He was always quick to respond to any queries we had. His ...
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“I'm as weary of estate agents as the next person & ......”

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Oct 12,2015
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By: 'Lucy Blair'
Oct 12,2015
0 people found
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I'm as weary of estate agents as the next person & I am not really one to leave online reviews, good or bad....but I have to say that Tom (and the JP team) were excellent in helping along the process of us purchasing our family ...
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“Tom Harvey has been a breath of fresh air throughout ......”

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Jun 19,2015
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By: 'Tim Trueman'
Jun 19,2015
0 people found
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Tom Harvey has been a breath of fresh air throughout the so often tedious process of trying to buy in the London market. He quickly grasped what we wanted and didn't waste our tim as a consequence of trying to sell anything on the books. ...
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“We recently sold our property through James Pendleton. From start ......”

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May 27,2015
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By: 'ClaphamSouth'
May 27,2015
0 people found
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We recently sold our property through James Pendleton. From start to finish the team, and Ewen in particular, were nothing short of outstanding. I was hugely impressed by the level of service and the quality of the property details they produced (both online and in ...
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“Tom was a fantastic help throughout the whole process. His ......”

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May 27,2015
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By: 'Hari and Joanna Thatai'
May 27,2015
0 people found
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Tom was a fantastic help throughout the whole process. His natural energy and drive really steered the process and we really relied on his sound counsel to navigate the rollercoaster journey of selling/buying a flat whilst in a chain. He took the initiative to ...
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“James Pendelton and Tom Harvey were excellent. They sold the ......”

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May 19,2015
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By: 'Brad Porter'
May 19,2015
0 people found
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James Pendelton and Tom Harvey were excellent. They sold the property extremely quickly and were in regular contact with us. They know the trade, work hard for you but aren't too pushy, come across as honest and sincere which in this business is rare. They ...
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“I've been with James Pendleton for five years now. They're ......”

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Aug 04,2014
Minithumbup
By: '43b'
Aug 04,2014
1 people found
this helpful
I've been with James Pendleton for five years now. They're quick to respond, courteous, and can be relied upon to help when I need them. They don't manage my property (it's managed by the landlady herself), but on occasions where the landlady has been difficult ...
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Comment on agent fees
James Pendleton charge me ‚£80 to renew my lease each year, which from the look of it seems to be on the lower side for agency fees. My check-in fee was ‚£120, but that was 5 years ago so has likely increased by now. In general I can't consider the fees extortionate, they seem quite reasonable when compared to other agencies.
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“I am really glad to be able to make some ......”

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Dec 10,2013
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By: 'Frank'
Dec 10,2013
0 people found
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I am really glad to be able to make some comments, particularly as I have seen some negative reviews, which I can only assume must be someone trying to sabotage the good name of James Pendleton. I am in the process of finding a property ...
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“James Pendleton: unethical and unprofessional the worst of their breed.......”

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Nov 21,2013
Minithumbdown
By: 'Marcel'
Nov 21,2013
1 people found
this helpful
James Pendleton: unethical and unprofessional the worst of their breed. My wife and I had found a property in Balham over the summer period which we immediately fell in love with at the open viewing. High interest was generated on the day and throughout the ...
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By: James Pendleton
Dec 12, 2013
View all comments (2)
We sincerely regret that you were gazumped on this property and it is certainly not something we ever would or ever have encouraged. James Pendleton will always stay within the law, which currently states ‘You must give your client written details of all offers received from potential buyers - except those which the client has told you in writing need not be passed on (for example, those below a certain price).’ Go to this link for more information: http://www.oft.gov.uk/shared_of ...

“Shocking agency. Please do not rent with this agency. Moving ......”

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Jul 15,2013
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By: 'LXMF'
Jul 15,2013
1 people found
this helpful
Shocking agency. Please do not rent with this agency. Moving in was fine, no problems. Moving out different story. They firstly tried to enter the property with no warning and also turned up after we had asked them not too as we didn't have enough ...
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What agent could do to change your mind?
Given 24 hours notice, wait for us to approve viewings, informed us they were coming over and communicated better with us when we finally moved out.
Attached Filesnbsp;
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“Got charged for inventory and they didn't even do it ......”

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May 17,2013
Minithumbdown
By: 'A Taylor'
May 17,2013
1 people found
this helpful
Got charged for inventory and they didn't even do it the landlord did it. only when i asked for proof of the inventory did they offer a refund! Agents let themselves in without warning on 2 occasions when I was resting. Very poor customer service. It ...
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What agent could do to change your mind?
Not over charged and stuck to their terms of the contract
Attached Filesnbsp;
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“We bought our house through James Pendleton and whilst the ......”

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Mar 26,2012
Minithumbup
By: 'Rachel'
Mar 26,2012
1 people found
this helpful
We bought our house through James Pendleton and whilst the vendors clearly chose the agents we couldn't have hoped for a better choice. The agents were pro-active, always kept us up-to-date and were very helpful in getting the purchase completed. As always we had some ...
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“I had a very good experience selling my house via ......”

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Mar 22,2012
Minithumbup
By: 'Sarah'
Mar 22,2012
0 people found
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I had a very good experience selling my house via James pendleton, a very good service and attentive & responsive negotiator...
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“We rented through James Pendleton Clapham South office for just ......”

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Jun 08,2011
Minithumbup
By: 'mercedes'
Jun 08,2011
0 people found
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We rented through James Pendleton Clapham South office for just under 3 years, 2 different properties. We found their fees to be fair, the deposit scheme very fair and quickly done and their arrangements for taking check in and check out inventories are also very good so ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Regulating Bodies
The Property Ombudsman came into being on 1 May 2009. Formerly, the Ombudsman for Estate Agents (OEA), the name change was made to reflect the broader jurisdiction in relation to complaints we are now able to deal with, e.g. Sales, Lettings, commercial and overseas.

The Ombudsman for Estate Agents (OEA) Scheme was established on 1 January 1998. The Scheme is open to all those firms of estate agents with a principal, director or partner who is a member of the National Association of Estate Agents (NAEA) or Royal Institution of Chartered Surveyors (RICS); to all corporate estate agents, defined as those who are subsidiaries of a bank, building society or insurance company, or are themselves quoted on the Stock Exchange and to other estate agents who are sponsored and seconded by existing member agents. From June 2006, the OEA extended its services to Lettings and Property Management agents.

By dealing with a Member of the TPO, the public may be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.

With effect from 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT) and which investigates complaints against estate agents. The TPO is one of the schemes approved by the OFT.

Many estate agents have in addition agreed to follow the TPO Code of Practice for Residential Estate Agents, approved by the OFT under its Consumer Codes Approval Scheme. Estate agents signing up to this Code of Practice are required to provide additional consumer protection that goes beyond that required by the law. They can be recognised by the joint TPO/OFT approved code logos which they display. Registered agents, who do not voluntarily accept the Code of Practice obligations of the OEA Scheme, are not entitled to show the OFT approved code logo.

Lettings and property management agents who join the TPO also subscribe to the Code of Practice for Letting Agents. We are currently seeking approval from the OFT under its Consumer Codes Approval Scheme.

The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.

The Ombudsman's role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, he will make an appropriate award of financial compensation or other action for example make an apology. Therefore, if you feel that you have been disadvantaged by the actions or inactions of a TPO member, you have access to an independent dispute resolution service and can be certain of receiving a fair and reasonable judgment of your complaint.

To find out more about the Property Ombudsman visit tpos.co.uk/. To speak to one of our team click here for details of your closest office.
Last updated at 5:32 PM 08/02/2016 by Kate Morrell

Awards won by James Pendleton Estate Agents, London SW12 9DR


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