• Ewen Bunting
    Ewen Bunting
  • Tom Harvey
    Tom Harvey
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    James Poll
  • claim your profile
    Tom Hewitt
  • claim your profile
    Charlotte Steele
James Pendleton Estate Agents’ Clapham South and Balham office is the company’s flagship office and acts as a kind of mother ship; every week, almost every member of the team will pass in and out of this office’s doors, often for a meeting in the boardroom. An impressive glass walled centrepiece, the boardroom has been designed with openness in mind; whether passing by or stopping for a chat with the team, the inner workings of James Pendleton Estate Agents are clearly visible to all of ou Read full description...r clients. The front of James Pendleton Estate Agents’ Clapham South office – and indeed all of the company’s offices – is reminiscent of a comfortable reception room. Stylish soft furnishings, wood flooring and warm lighting provide a welcoming atmosphere for our clients, making a chat with our team a pleasant and inviting affair during what can be a stressful time. James Pendleton put real thought and energy into making the property search experience as hassle free as possible. We hope our efforts to step into our clients’ shoes are evident from the moment you step through our door; certainly the awards on display at Clapham South are testament to an exemplary level of service. The office has for many years been (and still remains) first choice for most people looking for an Estate Agents in Clapham South and Balham. Our office leads the local market by a considerable margin in terms of the number of properties annually sold and let, and covers a number of sought after areas including the ever popular Nightingale Triangle.
James Pendleton Estate Agents

53-55 Balham Hill London
Greater London
SW12 9DR

020 8673 7777

Nov 01,2016
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Nov 01,2016
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WARNING!! DO NOT USE JAMES PENDLETON IF YOU ARE RENTING!! They have an appalling team of incompetent property management staff that never sort out maintenance issues. We were left with a bedroom that looked like a building site for 8 weeks this year, and 3 months last year. My sister and I had a damp problem in the rear bedroom of our flat, which supposedly was addressed last year, which left us without a bedroom for a number of weeks. We were then told this year that they had to address the da...
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By: Kate
Nov 01, 2016
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Hello Rebecca, Chris, our head of Property Management will be getting in touch with you directly to discuss your concerns. Kind Regards, Kate....
Jan 20,2016
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Jan 20,2016
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The James Pendleton team at the Balham Hill office are excellent. I cannot fault any aspect of the service which I received from them. Both Ewen Bunting and Tom Harvey have rock solid local knowledge and give honest, genuine and helpful advice. I was kept fully informed by Tom throughout the process and always was treated like a name and not a number. Dealing with people who have real empathy and a good sense of humour made my selling process far less difficult. I also have no doubt that the eff...
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Comment on agent fees
I paid 1.5 % commission and it was money well spent.
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Jan 15,2016
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Jan 15,2016
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Right from the beginning of the process James Pendleton were excellent. Ewen Bunting who heads up the Clapham South office was highly professional, knew the area thoroughly and most importantly knew how to place our house within the market achieving the sale price we were looking for. During the sale we dealt on a regular basis with Tom Harvey who was always happy to help, efficient and did everything necessary to ensure we completed on time. Tom was always great to deal with, pushed the sale fo...
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Good
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Dec 09,2015
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Dec 09,2015
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I¢â‚¬â„¢ve never left online reviews but this time I want to thank Ewen and his team for the great job they did with the selling of my flat and the buying of my new house. Professional, friendly , always available and able to manage tricky situations. Ewen and Tom were absolutely great! So pro-active but never annoying with chasing me up. We were regularly in contact. They gave me good advises and suggestions. I highly recommend them....
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Nov 24,2015
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Nov 24,2015
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Tom was excellent from start to finish. He was professional, honest, friendly (with a good sense of humour) and highly organised, and demonstrated excellent skills as a mediator / negotiator. Tom provided valuable insight into the end-to-end house buying process (and potential pitfalls), and worked hard to ensure an extremely fast completion. We thoroughly enjoyed our experience with both Tom and James Pendleton, and will definitely be employing their services when we decide to sell our flat i...
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N/A
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Nov 08,2015
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Nov 08,2015
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Tom was very helpful from the outset, from picking us up at Clapham Junction to view a number of flats and to guiding us through the purchase of the property we finally chose. He was always quick to respond to any queries we had. His colleague Ewan was also helpful when Tom was away. Laura from the James Pendleton Angel Department also offers a very good after purchase service. We would not hesitate to recommend them....
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Oct 12,2015
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Oct 12,2015
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I'm as weary of estate agents as the next person & I am not really one to leave online reviews, good or bad....but I have to say that Tom (and the JP team) were excellent in helping along the process of us purchasing our family home & hence this note. Tom was straight forward, fair and very good at communicating. For once, it didn't feel like we were being taken for a ride with only the vendors interests being considered by the estate agent. We requested quite a bit of access to the prop...
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Jun 19,2015
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Jun 19,2015
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Tom Harvey has been a breath of fresh air throughout the so often tedious process of trying to buy in the London market. He quickly grasped what we wanted and didn't waste our tim as a consequence of trying to sell anything on the books. Really knows his patch and has been very helpful in helping us with our first dealings with Lambeth. Will definitely use Romm and his company again. Tim ,Ceri,Emily Trueman...
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May 27,2015
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May 27,2015
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We recently sold our property through James Pendleton. From start to finish the team, and Ewen in particular, were nothing short of outstanding. I was hugely impressed by the level of service and the quality of the property details they produced (both online and in hard copy). Ewen was always quick to respond to my phone calls and emails, and his words of advice as we moved through the sale process were measured and very helpful. We wouldn't hesitate to sell our property through James Pendleton ...
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May 27,2015
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May 27,2015
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Tom was a fantastic help throughout the whole process. His natural energy and drive really steered the process and we really relied on his sound counsel to navigate the rollercoaster journey of selling/buying a flat whilst in a chain. He took the initiative to drive conversations with solicitors (both ours and the purchaser's) and kept me fully informed at all stages of the process - often accepting our calls at very unsociable hours! We can't recommend Tom enough and can honestly say future sel...
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May 19,2015
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May 19,2015
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James Pendelton and Tom Harvey were excellent. They sold the property extremely quickly and were in regular contact with us. They know the trade, work hard for you but aren't too pushy, come across as honest and sincere which in this business is rare. They delivered 100% of what they said they would. I would recommend them to friends and family alike! Brad...
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Aug 04,2014
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Aug 04,2014
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I've been with James Pendleton for five years now. They're quick to respond, courteous, and can be relied upon to help when I need them. They don't manage my property (it's managed by the landlady herself), but on occasions where the landlady has been difficult to deal with / absent, they've always managed to come through for me....
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Comment on agent fees
James Pendleton charge me ‚£80 to renew my lease each year, which from the look of it seems to be on the lower side for agency fees. My check-in fee was ‚£120, but that was 5 years ago so has likely increased by now. In general I can\'t consider the fees extortionate, they seem quite reasonable when compared to other agencies.
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Dec 10,2013
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Dec 10,2013
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I am really glad to be able to make some comments, particularly as I have seen some negative reviews, which I can only assume must be someone trying to sabotage the good name of James Pendleton. I am in the process of finding a property and was pleased to speak to some people who strongly recommended them. It was in a local pub of mine and quite by chance I overheard someone talking about James Pendleton. I asked them why they thought they were good and they spoke highly of one of the negotiator...
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Nov 21,2013
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Nov 21,2013
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James Pendleton: unethical and unprofessional the worst of their breed. My wife and I had found a property in Balham over the summer period which we immediately fell in love with at the open viewing. High interest was generated on the day and throughout the weekend, our offer was amongst many others in or around asking price and under these circumstances prospective buyers are invited to a sealed bid process. There were 22 bids and ours was considered the strongest with an offer of 8% above as...
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By: James Pendleton
Dec 12, 2013
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We sincerely regret that you were gazumped on this property and it is certainly not something we ever would or ever have encouraged. James Pendleton will always stay within the law, which currently states ‘You must give your client written details of all offers received from potential buyers - except those which the client has told you in writing need not be passed on (for example, those below a certain price).’ Go to this link for more information: http://www.oft.gov.uk/shared_of....
Jul 15,2013
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Jul 15,2013
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Shocking agency. Please do not rent with this agency. Moving in was fine, no problems. Moving out different story. They firstly tried to enter the property with no warning and also turned up after we had asked them not too as we didn\'t have enough notice to clean (apparently them aim to give 24hrs and leave voice mails a few hours before entering your property). They then told us it was our landlords responsibility to carry out the inventory checkout (which we had already paid JP to organise) a...
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What agent could do to change your mind?
Given 24 hours notice, wait for us to approve viewings, informed us they were coming over and communicated better with us when we finally moved out.
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May 17,2013
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May 17,2013
1 people found
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Got charged for inventory and they didn\'t even do it the landlord did it. only when i asked for proof of the inventory did they offer a refund! Agents let themselves in without warning on 2 occasions when I was resting. Very poor customer service. It seems they are out to make money and don\'t care about their clients....
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What agent could do to change your mind?
Not over charged and stuck to their terms of the contract
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Mar 26,2012
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Mar 26,2012
1 people found
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We bought our house through James Pendleton and whilst the vendors clearly chose the agents we couldn't have hoped for a better choice. The agents were pro-active, always kept us up-to-date and were very helpful in getting the purchase completed. As always we had some complications through the process but they really helped pushed it through and were supportive throughout....
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Mar 22,2012
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Mar 22,2012
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I had a very good experience selling my house via James pendleton, a very good service and attentive & responsive negotiator...
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Jun 08,2011
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Jun 08,2011
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We rented through James Pendleton Clapham South office for just under 3 years, 2 different properties. We found their fees to be fair, the deposit scheme very fair and quickly done and their arrangements for taking check in and check out inventories are also very good so we were never in danger of being charged for damage we hadn't done. Everyone was always friendly and polite and any problems sorted quickly. Wish we could have bought through them....
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Areas covered
  • SW11
  • Wandsworth
  • SW12
  • Lambeth
  • SW4
  • Fulham & Chelsea
  • SW6
  • SW18
  • SW17
  • SW9
  • SW10
  • SW1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £495,000
  • Max: £1,000,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 2 3 6 0 6 0 1 1
Ewen Bunting Ewen Bunting
Sales Director
8 reviews

About Ewen No description set View full profile
Tom Harvey Tom Harvey
Assistant Sales Manager
11 reviews

About Tom No description set View full profile
James  Poll - upload your photo James Poll
Sales Consultant
0 reviews

About James No description set View full profile
Tom Hewitt - upload your photo Tom Hewitt
Senior Lettings Consultant
0 reviews

About Tom No description set View full profile
Charlotte  Steele - upload your photo Charlotte Steele
Senior Lettings Consultant
0 reviews

About Charlotte No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Please call a member of our team on 020 8673 7777 for more details.
Last updated at 5:32 PM 08/02/2016 by Kate Morrell

Complaints Procedure

Regulating Bodies
The Property Ombudsman came into being on 1 May 2009. Formerly, the Ombudsman for Estate Agents (OEA), the name change was made to reflect the broader jurisdiction in relation to complaints we are now able to deal with, e.g. Sales, Lettings, commercial and overseas.

The Ombudsman for Estate Agents (OEA) Scheme was established on 1 January 1998. The Scheme is open to all those firms of estate agents with a principal, director or partner who is a member of the National Association of Estate Agents (NAEA) or Royal Institution of Chartered Surveyors (RICS); to all corporate estate agents, defined as those who are subsidiaries of a bank, building society or insurance company, or are themselves quoted on the Stock Exchange and to other estate agents who are sponsored and seconded by existing member agents. From June 2006, the OEA extended its services to Lettings and Property Management agents.

By dealing with a Member of the TPO, the public may be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.

With effect from 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT) and which investigates complaints against estate agents. The TPO is one of the schemes approved by the OFT.

Many estate agents have in addition agreed to follow the TPO Code of Practice for Residential Estate Agents, approved by the OFT under its Consumer Codes Approval Scheme. Estate agents signing up to this Code of Practice are required to provide additional consumer protection that goes beyond that required by the law. They can be recognised by the joint TPO/OFT approved code logos which they display. Registered agents, who do not voluntarily accept the Code of Practice obligations of the OEA Scheme, are not entitled to show the OFT approved code logo.

Lettings and property management agents who join the TPO also subscribe to the Code of Practice for Letting Agents. We are currently seeking approval from the OFT under its Consumer Codes Approval Scheme.

The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.

The Ombudsman's role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, he will make an appropriate award of financial compensation or other action for example make an apology. Therefore, if you feel that you have been disadvantaged by the actions or inactions of a TPO member, you have access to an independent dispute resolution service and can be certain of receiving a fair and reasonable judgment of your complaint.

To find out more about the Property Ombudsman visit tpos.co.uk/. To speak to one of our team click here for details of your closest office.
Last updated at 5:32 PM 08/02/2016 by Kate Morrell

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