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    Chantelle
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    claire adam
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    Robert
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    Chris Smith
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James Dean

67 High Street Reigate
Surrey
RH2 9AE

01737 242331

Nov 15,2016
Minithumbdown
By:
Nov 15,2016
1 people found
this helpful
Originally dealt with in a positive and professional manner. However on moving into my property a check-in was completed to a level that was completely different to the check-out. The check-in report listed very little detail compared to check-out. My deposit, while secured has not been returned to me despite emails informing me it would. I have now had to lodge a dispute with the Tenancy Deposit Scheme. I will never use this company again and would recommend to all tenants to be very careful in...
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Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
1 people found
this helpful
We used James Dean for several years as the letting agent for our property. During that time, we found them very responsive and proactive. Honestly, I can't fault them....
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Comment on agent fees
Very reasonable for the service we got
Was this helpful? Yes
Jul 12,2016
Minithumbdown
By:
Jul 12,2016
0 people found
this helpful
Shocking! Extremely slow to deal with maintenance requests, do not always respond to emails quickly, badly drawn up lease, rude...
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Jan 11,2016
Minithumbup
By:
Jan 11,2016
0 people found
this helpful
I was impressed with James Dean, when the pressure was on they delivered. As a first time landlord I would have appreciated more communication. The Manager was extremely approachable and informative....
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Mar 05,2015
Minithumbup
By:
Mar 05,2015
1 people found
this helpful
From the moment I made an initial inquiry about the listed property Robert made me feel very comfortable dealing with James Dean. When I viewed the property Lilly answered all my questions and concerns confidently. There were a number of areas which needed repair but I was put at ease that these would be done prior to moving in. I was given time to view the property and think things through and did not feel rushed to view and go. Robert helped me through the vetting process with a couple of dif...
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Feb 18,2015
Minithumbdown
By:
Feb 18,2015
3 people found
this helpful
James Dean are very helpful when moving into the property and signing tenancies etc, however since moving in, all issues we have had with the property take approx 4 weeks and phone calls everyday to actually have fixed. Not only that, they insist on inspecting the property every 4 months (not in our contract), on top of boiler inspections and other landlord issues, which granted is not James Deans fault, but on top of everything else, does come close to affecting out right to quite enjoyment and...
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Nov 11,2014
Minithumbdown
By:
Nov 11,2014
5 people found
this helpful
They are absolutely fantastic and their sales pitch of pulling you in and as soon as they take the money you literally never hear from them again. They are a disgrace. Their management service is non existent even though you have paid extra for the service. They NEVER and respond to any emails and totally refuse to manage the property. They are rude and unhelpful and a complete waste of space. DO NOT USE THEM....
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Comment on agent fees
I have paid for a service which they refuse to do.
Was this helpful? Yes
Apr 25,2013
Minithumbup
By:
Apr 25,2013
2 people found
this helpful
As a co owner of a property business in East Sussex I am well versed in the various aspects of handling landlords and tenants. Chantelle has been charming, diligent and efficient. I have been kept informed at every step of the process. Chantelle is a credit to Jamesdean and has a promising future in the business with such a great attitude when dealing with people....
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Apr 24,2013
Minithumbup
By:
Apr 24,2013
1 people found
this helpful
Chantelle was very friendly and very helpful in organizing me and my partner to move into our first place together. As it was our first time in renting we had lots of silly little questions to ask but Chantelle was very understanding and explain everything in plain English (no estate agent jargon) even after we had moved in and had afew issues with the flat, Chantelle was swift in resolving the issues. overall I would highly recommend the guys down at James Dean....
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Mar 30,2013
Minithumbup
By:
Mar 30,2013
1 people found
this helpful
I let my property through James Dean in Reigate. I found Adam to be super enthusiastic and Chantelle, as property manager to be very positive. They have been very efficient and proactive. Thanks...
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Mar 25,2013
Minithumbup
By:
Mar 25,2013
2 people found
this helpful
Adam has been extremely professional and on the ball, with no question left unanswered during what could have been a very stressful time, as I was moving from a distance away. I would recommend the Reigate branch to anyone looking to move into the area....
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Mar 20,2013
Minithumbdown
By:
Mar 20,2013
4 people found
this helpful
In my experience when dealing with the staff confirm everything in writing, don\'t take their word for anything as they will try to deny anything that is at all contentious. In my opinion as a prospective tenant the paperwork associated with the lease they provide is not fit for purpose. Luckily I withdrew before signing anything and only lost the reservation fee, which I am currently disputing because they tried to increase the term of the lease....
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What agent could do to change your mind?
They need to look at their systems, processes and paperwork and be prepared to admit when they have made a mistake.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £475,000
  • Max: £475,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 2 4 0 0 0 0 1 0
Chantelle  - upload your photo Chantelle
3 reviews

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claire adam - upload your photo claire adam
1 reviews

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Robert  - upload your photo Robert
1 reviews

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Chris Smith - upload your photo Chris Smith
1 reviews

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