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James Dean

67 High Street Reigate
Surrey
RH2 9AE

01737 242 331
Website not available

Properties for Sale
Properties to Rent

“ Mismanagement of my flat... ”

May 14,2018
Minithumbdown
By: 'Let down Landlord'
May 14,2018
0 people found
this helpful
While under full managmemt, James Dean allowed my flat to be trashed by my tenants, property damaged, carpets ruined and padlock out on bedroom without permission. Place was a pigsty and not recognizable from the high stand it was in when tenants first moved in. ...
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Comment on agent fees
Looking at this now, I was conned for their mismanagement and very let down.
Was this helpful? Yes

“ Unfair Business Practices... ”

Apr 18,2018
Minithumbdown
By: 'Unhappy Tenant!'
Apr 18,2018
2 people found
this helpful
Great service when I moved in but as soon as I gave notice and made a complaint it became clear they were not interesed. Complained about potentially unfair contract terms and business practices and the response was to point out I'd signed the contract, ...
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Was this helpful? Yes
Jan 19,2018
Minithumbup
By: 'Carole'
Jan 19,2018
0 people found
this helpful
We have just sold my Dads flat with this agent and dealt with Andrew who couldn't have been more helpful what an asset to the branch, replied always to emails not like solicitors !! nothing was too much trouble so a massive thank you....
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Comment on agent fees
good fees
Was this helpful? Yes
Jan 10,2018
Minithumbdown
By: 'Tenant365'
Jan 10,2018
1 people found
this helpful
Disgrace of a place! Moved into our rented property and had to call up the office to pay our rent as they hadn't set up a direct debit. Each time we were charged to use the card machine! Reported a leak in our kitchen ...
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Comment on agent fees
Bad
Was this helpful? Yes
Sep 28,2017
Minithumbup
By: 'Bryan'
Sep 28,2017
1 people found
this helpful
We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a ...
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Comment on agent fees
We had a very reasonable deal, below that what I expected.
Was this helpful? Yes
Aug 31,2017
Minithumbup
By: 'Anies Khan'
Aug 31,2017
3 people found
this helpful
Definitely would not recommend renting the property through these guys. They only bat for the landlord and do not care about tenants....
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Was this helpful? Yes
Nov 15,2016
Minithumbdown
By: 'Adrian Richardson'
Nov 15,2016
3 people found
this helpful
Originally dealt with in a positive and professional manner. However on moving into my property a check-in was completed to a level that was completely different to the check-out. The check-in report listed very little detail compared to check-out. My deposit, while secured has not ...
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Was this helpful? Yes
Oct 27,2016
Minithumbup
By: 'Lauren'
Oct 27,2016
1 people found
this helpful
We used James Dean for several years as the letting agent for our property. During that time, we found them very responsive and proactive. Honestly, I can't fault them....
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Comment on agent fees
Very reasonable for the service we got
Was this helpful? Yes
Jul 12,2016
Minithumbdown
By: 'Leigh'
Jul 12,2016
2 people found
this helpful
Shocking! Extremely slow to deal with maintenance requests, do not always respond to emails quickly, badly drawn up lease, rude...
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Was this helpful? Yes
Jan 11,2016
Minithumbup
By: 'Aliza CH'
Jan 11,2016
0 people found
this helpful
I was impressed with James Dean, when the pressure was on they delivered. As a first time landlord I would have appreciated more communication. The Manager was extremely approachable and informative....
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Was this helpful? Yes
Mar 05,2015
Minithumbup
By: 'Lyn Baker'
Mar 05,2015
1 people found
this helpful
From the moment I made an initial inquiry about the listed property Robert made me feel very comfortable dealing with James Dean. When I viewed the property Lilly answered all my questions and concerns confidently. There were a number of areas which needed repair but ...
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Was this helpful? Yes
Feb 18,2015
Minithumbdown
By: 'upsetandpissedoff'
Feb 18,2015
4 people found
this helpful
James Dean are very helpful when moving into the property and signing tenancies etc, however since moving in, all issues we have had with the property take approx 4 weeks and phone calls everyday to actually have fixed. Not only that, they insist on inspecting the ...
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Was this helpful? Yes
Nov 11,2014
Minithumbdown
By: 'MUSHROOM'
Nov 11,2014
6 people found
this helpful
They are absolutely fantastic and their sales pitch of pulling you in and as soon as they take the money you literally never hear from them again. They are a disgrace. Their management service is non existent even though you have paid extra for the ...
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Comment on agent fees
I have paid for a service which they refuse to do.
Was this helpful? Yes
Apr 25,2013
Minithumbup
By: 'Jason Blyth'
Apr 25,2013
2 people found
this helpful
As a co owner of a property business in East Sussex I am well versed in the various aspects of handling landlords and tenants. Chantelle has been charming, diligent and efficient. I have been kept informed at every step of the process. Chantelle is a ...
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Was this helpful? Yes
Apr 24,2013
Minithumbup
By: 'Ben'
Apr 24,2013
1 people found
this helpful
Chantelle was very friendly and very helpful in organizing me and my partner to move into our first place together. As it was our first time in renting we had lots of silly little questions to ask but Chantelle was very understanding and explain everything ...
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Was this helpful? Yes
Mar 30,2013
Minithumbup
By: 'Landlady'
Mar 30,2013
1 people found
this helpful
I let my property through James Dean in Reigate. I found Adam to be super enthusiastic and Chantelle, as property manager to be very positive. They have been very efficient and proactive. Thanks...
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Was this helpful? Yes
Mar 25,2013
Minithumbup
By: 'JW'
Mar 25,2013
2 people found
this helpful
Adam has been extremely professional and on the ball, with no question left unanswered during what could have been a very stressful time, as I was moving from a distance away. I would recommend the Reigate branch to anyone looking to move into the area....
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Was this helpful? Yes
Mar 20,2013
Minithumbdown
By: 'mjs'
Mar 20,2013
5 people found
this helpful
In my experience when dealing with the staff confirm everything in writing, don\'t take their word for anything as they will try to deny anything that is at all contentious. In my opinion as a prospective tenant the paperwork associated with the lease they ...
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What agent could do to change your mind?
They need to look at their systems, processes and paperwork and be prepared to admit when they have made a mistake.
Attached Files
Was this helpful? Yes
Areas covered
  • RH1
  • Reigate
  • RH2
  • Redhill
  • RH3
  • Kingswood
  • RH4
  • RH5
  • KT20
  • KT10
  • KT18
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 46% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £242,000
  • Max: £475,000

Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 2 3 6 2 0 0 0 1 0

Fees

No fees set.
Last updated at 7:45 AM 22/05/2018 by Tom Welch

Complaints Procedure

No procedure set.
Last updated at 7:45 AM 22/05/2018 by Tom Welch

Awards won by James Dean, Reigate RH2 9AE

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