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    Gary Gibbons
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    Ross Jezzard
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    Patrick Connolly
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James Anderson

17 Sheen Lane East Sheen, London
Greater London
SW14 8HY

020 8940 5151

Jun 24,2014
Minithumbdown
By:
Jun 24,2014
2 people found
this helpful
After a 2 year let the flat was returned to me smelling strongly of cigarettes and with nicotine stains on walls and ceilings, forcing premature redecoration. JA maintain that there was no evidence of the same during their inspections (ie for the first 1 year and 8 months). The tax year statement was wrong for this year and for the last. The calculation of 'funds owed by the tenant' was wrong too. My first complaint was ignored, so too a request for an alternative contact person and confirmation...
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Jun 24,2014
Minithumbup
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Jun 24,2014
1 people found
this helpful
Patrick Please pass on my thanks to your team. I have found the entire transaction a total pleasure. You deserve every success possible from the moment I met you to the wonderful tenants you have found for my flat. I was particularly impressed with the way the documents were sent to me for signing. Everything was customer focused and so easy. I cannot praise you highly enough. Thank you....
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Mar 26,2014
Minithumbdown
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Mar 26,2014
4 people found
this helpful
Gary Gibbons has resurfaced at James Anderson Estate Agents as Lettings Director. I found out after a friend advised me that Gary told him to pay his move in monies to him directly. We have advised the guardian newspaper to follow up and trading standards. Avoid this new company so this doesn\'t happen again...
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By: Peter D
May 12, 2014
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Please note that Mr Gibbons worked for the company for a very short period of time and is no longer employed by or associated with James Anderson. In addition, we will never allow any monies to be paid directly to a member of staff and fully comply with the rules and regulations that govern the transfer of funds during a sale, purchase or letting of a property.....
Nov 02,2012
Minithumbdown
By:
Nov 02,2012
1 people found
this helpful
James Anderson were very insistent on us paying our deposit and check-in fees promptly at the beginning of our tenancy. Unfortunately, the same haste was not exercised when returning our money a year later. During our time as their customers, we had to deal with at least 4 different people at the company which just confused matters even more. We left the flat in good condition with only minor wear and tear (as confirmed by an independent inventory company), having spent the best part of a day cl...
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What agent could do to change your mind?
I would use James Anderson again if they stopped using cynical tactics to fleece you out of your money. I consider this about as likely as hell freezing over because estate agents are all the same.
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By: Ross
Apr 18, 2013
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Hi, I am sorry for the experience you have had with returning your deposit. We work on instructions for the landlord on all deposit deductions and cliams and we are unable to release any monies without agreement from both parties or the tenancy deposit scheme for which you deposit would have been registered. All of our terms are presented and signed at the start of the process, even before we submit the offer to our clients. This will include any charges or potential charges which may be ....
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Complaints Procedure

Lettings


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Lettings Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Lettings Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Sales


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Sales Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Sales Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Kind Regards



Ross Jezzard
ARLA Regional Representative and Divisional Council Member

Last updated at 1:00 AM 01/01/1970 by

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