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James Anderson

65 Barnes High Street Barnes,
Richmond Upon Thames
SW13 9LD

020 8878 8688
Feb 22,2017
Minithumbup
By:
Feb 22,2017
1 people found
this helpful
Horrific service - I lived in my flat for over ten years and was a model tenant. James Anderson Lettings repeatedly refused to carry out essential repairs to property so I was without hot water or heating for six months (leading to me being hospitalised) and had a large hole in roof plus black mould. When I made a formal complaint to the council's environmental health department (who investigated and found they were in serious breach, especially since the property had no smoke alarms and broken ...
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Comment on agent fees
High but not excessively high for London. When I left they informed me that I owned nearly a thousand pounds in unpaid renewal fees from several years' earlier; I have a written record proving that I paid my renewal fee every year, and this was the first time they had ever contacted me about this unpaid bill that allegedly had gone unpaid for several years.
Was this helpful? Yes
By: Patrick Connolly
Feb 22, 2017
View all comments (1)
I was obviously disappointed to see your review below and the comments you have made. I would welcome a conversation with you in order to discuss this matter so that I can help resolve your feelings about my company who had only been acting as the managing agents for the property for a number of months which was a long time after your problems with the property started to occur. ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
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Complaints Procedure

Lettings


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Lettings Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Lettings Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Sales


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Sales Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Sales Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Kind Regards



Ross Jezzard
ARLA Regional Representative and Divisional Council Member

Last updated at 1:00 AM 01/01/1970 by

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