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Jacob Fox

5 Queen Anne Terrace, Sovereign Court Wapping, London
Greater London
E1W 3HH

020 8022 7138

Sep 19,2016
Minithumbdown
By:
Sep 19,2016
1 people found
this helpful
Uncontactable, with holds deposit, runs a scam bby paying one month at end of month and then doesn't deposit rent for two months and tries to confuse landlord by telling them one end of month rent deposit belongs to two months !!!! SCAM...
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Comment on agent fees
Expensive and not worth the service
Was this helpful? Yes
Sep 07,2016
Minithumbdown
By:
Sep 07,2016
2 people found
this helpful
This is absolutely the worst agency I have dealt with in my 9 years of renting. They are difficult to get responses from, they don't handle maintenance requests and often times can take months to fix a small problem like a faucet fix, the customer service channel is terrible and they will not care about you once you have paid your deposit and moved out of the rental accommodation . My advice to you is to run if you come across this agency...
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Comment on agent fees
Poor
Was this helpful? Yes
Nov 24,2015
Minithumbdown
By:
Nov 24,2015
2 people found
this helpful
1- they dont register tenant for Tenancy protection Schema ( agreement more than 12 months) 2- they have poor response to maintenance request and clarification emails, i wait 10 days to fix the water oiler 3- they make overlaps tenancy agreement i've requested to evacuate the flat before one day from my end agreement because they rent it for another tenant!! 4-they hold my deposits for 18 days after my leave the flat., and they return less amount without offcial letter for justification 5- t...
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What agent could do to change your mind?
expensive
Comment on agent fees
expensive
Was this helpful? Yes
Nov 24,2015
Minithumbdown
By:
Nov 24,2015
3 people found
this helpful
I was shocked by the fact that this agency has this rating , this totally untrue. the company not shown any professionalism on all aspects. 1) they never read the agreement and they copy\paste it for all apartments,the most important they dont know when the agreement is end. and they made me leave the flat early because they secure it for the another tenant 2) also they never register your deposit with schema protection 3) moreover if you had some issue with the facilities, you have to wa...
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What agent could do to change your mind?
nothing ...
Was this helpful? Yes
Sep 27,2015
Minithumbup
By:
Sep 27,2015
0 people found
this helpful
I have dealt with Jacob Fox on numerous occasions to rent my portfolio of properties in Canary Wharf. Their service is absolutely fantastic and next to none. Any queries are dealt with efficiently and I have been informed of the progress at all stages of the letting process. Everything has been dealt with smoothly and effectively Highly recommended!...
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Was this helpful? Yes
Aug 04,2015
Minithumbdown
By:
Aug 04,2015
5 people found
this helpful
The agent has refused to return my deposit following a number of phone calls and a letter. I am unable to find them on the Companies House website and my letter to the Canary Wharf office was returned, stating they were not known. Seems to be a very suspect company, so I have had to go to court in an attempt to retrieve what they owe me. I would not recommend using them at all....
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Was this helpful? Yes
Jul 21,2015
Minithumbdown
By:
Jul 21,2015
5 people found
this helpful
Horrible service and ridiculously high admin fees. Provided no guidance upon check-in including no instructions on finding the utilities closet and activating utilities. Further claimed problems several with receiving late payments that were complete errors by their accounting team. Now holding my deposit for more than 7 weeks since the end of my lease with no explanation for not returning my funds....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 56% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



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5 reviews

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3 reviews

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1 reviews

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