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Jacksons Independent Estate Agents (London)

1-3 De Montfort Parade Streatham, London
Greater London
SW16 1BU

020 8677 9900

Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
I am pleased to write that the whole process of selling a property with Jacksons proved to be efficient and stress free. I appreciate that this was a branch team effort but would like to mention James King who responded quickly to any queries that I had and also David Martin who ensured that I was kept fully informed....
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Was this helpful? Yes
Aug 23,2016
Minithumbdown
By:
Aug 23,2016
1 people found
this helpful
The worst estate agent experience I've ever had. They didn't turn up to one viewing at all, didn't have the keys for 2 of the properties I wanted to see twice and eventually asked us to pay a holding deposit on a house that wasn't due for completion until a month after we were meant to move (despite assurances to the contrary). They wasted our time and were very unhelpful. The only positive I have is that the deposit was paid back promptly....
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What agent could do to change your mind?
‚£180 each - it's about average in London.
Comment on agent fees
‚£180 each - it's about average in London.
Was this helpful? Yes
Jan 22,2016
Minithumbdown
By:
Jan 22,2016
2 people found
this helpful
Do not use this agency. I am a landlord, the fees are extortionate and the legal back up meaningless. One tenant stopped paying rent but no guarantor was asked for as said was employed, he wasn't. Lost £10k getting rid then they literally blackmailed me to take new tennants at 10% to 'recoup their losses' knowing that I was extremely ill and financially f**ked and couldn't start legal proceedings against them too. The worst of humanity......
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Jan 07,2016
Minithumbdown
By:
Jan 07,2016
0 people found
this helpful
Turns out that moving out of a property with Jacksons is as difficult as moving in and as painful as the duration of the tenancy. We have put up with damp, mould growing on walls, locking our dog into the living room when contractors came in when they weren't supposed do, contractors not turning up, taking time off work, an unbelievable number of emails and phone calls. NOT WORTH THE STRESS!!...
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Comment on agent fees
Having to pay almost as much to leave as to get in.
Was this helpful? Yes
Nov 03,2014
Minithumbup
By:
Nov 03,2014
1 people found
this helpful
Both myself and my girlfriend found Jodie especially, very accommodating to our requirements in the search of our new flat to rent. In our opinion she has gone that extra mile, to find and make the necessary arrangements a thoroughly smooth transition. A sincere thankyou to Jacksons, but notably Jodie. David...
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Was this helpful? Yes
Nov 01,2014
Minithumbup
By:
Nov 01,2014
0 people found
this helpful
I received first class service from everyone at Jacksons. Jodie Parsons was particularly impressive,not least because she made the arduous process of flat hunting a pleasure....
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Oct 06,2014
Minithumbup
By:
Oct 06,2014
0 people found
this helpful
Myself and 2 friends had been looking for a property for over a month and have dealt with some not so great Agents. We inquired on a property through Jacksons and heard from Jodie straight away. She was in contact from the get go and touched base on a very regular basis trying to find the best suitable option for us and arranged viewings on a few different properties. Jodie was the first Agent In London I have met that went out of her way to help us. I have never been so impressed with someone i...
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Comment on agent fees
In general Agency fees are ridiculously high in most Agencies. Seeing as the agents receive a commission from the Landlords monthly rent and an initial fee at the beginning of any lease I do not see there being the need for such outrageous fees applicable to a tenant. I understand a small fee for contracts but not to the point people have to pay almost ‚£300 each. A 6 week deposit should be enough.
Was this helpful? Yes
Aug 19,2014
Minithumbdown
By:
Aug 19,2014
0 people found
this helpful
I rented my flat through this office. The tenants are great, however the service received from the office and the accounts department is appalling. Save yourself a load of frustration and time and just use one of the other many agents in the area. Avoid at all costs....
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Was this helpful? Yes
By: Simon A. Scott
Aug 28, 2014
View all comments (1)
Dear Karen, I am very sorry to hear that you are unhappy with the service that you have received. You have mentioned that the tenants are great, so you are obviously a landlord who has taken out our letting or management service. Further details, other than this, I do not have. I would very much like the opportunity to open up some dialogue with you about what your experiences were, why you are clearly so dissatisfied and what I can do to put things right. Jacksons is a company that is....
Mar 16,2014
Minithumbdown
By:
Mar 16,2014
0 people found
this helpful
I wish that we had found this website before we went with Jacksons. Absolutely awful customer service. We have been lied to simply to get us into the property. We were told less than 24 hours before moving in that we couldn\'t as the paperwork hadn\'t been received from the landlord. Works to fix damp problems which they had 3 weeks to do were done the day before we were due to move in and 3 weeks later we are still living with plastered walls, no skirting boards and a window that doesn\'t op...
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What agent could do to change your mind?
Apologise, compensate for loss of earnings and money to removal teams, fix the condensation problems they knew about and assured us would be fixed before we moved in immediately and work around our busy schedules, i.e. go a little out of their way to help us and make our tenancy a pleasurable one.
Was this helpful? Yes
By: Jo
Jun 15, 2014
View all comments (2)
Dear Mr Scott Thank you for your reply dated 13 June which referred to my post dated 16 March 2014. Yes you are correct, we were compensated on 31 March which we accepted. This was 2 weeks after the date of my post following a further incident which clearly neither of us want to go into any further. I would however just like to say that despite constant chasing of your office, we still do not have a bedroom window which opens. I am sure that this does not affect our acceptance of y....
Oct 09,2012
Minithumbup
By:
Oct 09,2012
1 people found
this helpful
Jacksons EA managed a very difficult situation excellently. That is based on the fact the old tenant served the two months break clause notice and after that she has gone in breach of the AST as she started to don\'t pay the rent. Jacksons EA found a new tenant and in one month the former tenant was out. Today I can\'t say how the new tenant is (Jacksons EA found also the former tenant and I think they - and I - have only been unlucky); I can say for sure that I strongly appreciate the professio...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 58% accuracy of agent's valuations
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