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    Jamie-Leigh Harvey
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    Catherine Toms
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    Ann Brown
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    Harriet Webber
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    Louise Bobb
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    Rebecca Upshon
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    Hannah White
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    Kelly Everard
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    Nicola Cullen
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    angela butler
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    Sam Hignell
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    Abbe Lord
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    Amber Leach
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    Jamie-Leigh Wainwright
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    Becky Upshon
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Jacksons Independent Estate Agents (London)

115 Balham High Road Balham, London
Greater London
SW12 9AP

020 8675 6565

Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
We were extremely impressed by the professional, very kind and personable handling of our application. It really made the normally stressful process of flat hunting a pleasure. We would not hesitate to recommend Jacksons of Balham....
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Comment on agent fees
Very fair
Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
Becky was friendly, helpful, and approachable and made the process of renting a property through Jacksons much easier. My partner and I were relocating to London from Bristol, and she provided great advice about the area as well as the properties available. Although we viewed 12 properties in total, we ended up taking the one Becky recommended. I'd rate her very highly to all those looking to rent a property....
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Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
Becky is very thorough, friendly and is a very good communicator. I am happy that I left the management of the property in good hands....
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Abbe was great from the word go. She was always on time, friendly but professional, and managed to rent out our property within a day! After that, the process was very smooth from the tenants being found until when they moved in. What I especially liked was the flexibility in that I could do as little or as much as I wanted in the whole process. Well done Jacksons for successfully managing the process from beginning to end. Would definitely use them again....
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Comment on agent fees
Fees were reasonable for the service provided. Whilst they were not the cheapest, I did feel that they provided value for money. Amber was extremely efficient with the paperwork side of things and was great at chasing both parties in a professional way.
Was this helpful? Yes
Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Abbe's communication was fantastic. She is very easy to get hold of and could always get a property viewing fixed up as soon as possible. Abbe made us feel like we were her most important clients with how much effort she put in trying to find us a new place to live. Highly recommend using Abbe if you want the personal shopper experience....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
Jacksons stood out from their competitors from the start. They were the most efficient at getting back to us with clear and prompt responses, and have made the whole process very easy....
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Comment on agent fees
Fair fees, clear structure
Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
amazing service. Professional and punctual at every appointment. Have dealt with a large number of agents over several months and can't recommend Abbe enough. Managed to find us a property that matched all our requirements. Abbe then worked extremely hard to get us into the property in an amazing short period of time. Thank you for all your help Adam...
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Comment on agent fees
Fees are standard
Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
I would like to express my gratitude for Rebecca's fantastic customer service and support throughout the process of us searching for, selecting and securing a property though Jacksons. I have been renting in London for a number of years and this has by far been the most smooth and pleasant process. Becky is responsive, honest, professional and friendly. I feel lucky to have her as our agent and will be recommending hers and the agency's services to others on the basis of my experience....
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Comment on agent fees
I do feel agency fees overall are somewhat unreasonable. However, comparing to other agency's, those were more reasonable and the service we received in return at a very high level.
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
I dealt with Rebecca Upshon a couple of months back as she was assisting us with our property search. I found her to be very professional and she took on board our feedback when viewing each property. Although we eventually decided to proceed with a different property and agency, I would highly recommend her for the service that she provided....
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Comment on agent fees
Average
Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
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This woman is a legend. She is real, she listens, she gets it, she knows people are busy and she will make you feel completely at ease. The life dramas of moving flat felt like an absolute breeze with Abbe. Jacksons as a whole and their management process has I am sure lots to do with it, but it is all about the people and Abbe has been a real star....
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Comment on agent fees
Average - would be good to have an incentive, i.e. pay within a certain time for discount or something to feel like more of a valued customer.
Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
Both Abbe and Amber have made the process of viewing properties to let and securing the property we wanted incredibly easy and have always been there to answer any queries. Highly recommend....
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Comment on agent fees
£180 to move in is reasonable.
Was this helpful? Yes
Jan 25,2017
Minithumbdown
By:
Jan 25,2017
0 people found
this helpful
Absolutely disgraceful agents. Withholding our deposit, we have no email communication for weeks, sometimes months over simple issues. Complete lack of service and responses, and an inability to solve any issues you have with the property. Extremely poor tenant management. Would never recommended and would give less than one star. Having used a few agents in London, and then experiencing Jacksons I would strongly advise steering clear of them....
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Comment on agent fees
Bad
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By: Marilyn
Jan 25, 2017
View all comments (1)
Dear Suzy, I am sorry to hear that you are unhappy with Jacksons. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Kind regards, Marilyn Head of Customer Relations. ...
Jan 09,2017
Minithumbdown
By:
Jan 09,2017
3 people found
this helpful
We started a lease on a property on Bedford Hill that was organised by Jackson's in November 2015 and terminated in November 2016. At the start and end of this lease our dealings with Jackson's added nothing but stress to the already stressful scenario of moving home. On moving in, lease paperwork was late in getting to us due to Jackson's errors and we were made to feel like it was our problem. On our move in date we had to rush to their offices separately to sign late paperwork which we had no...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Marilyn
Jan 16, 2017
View all comments (1)
Dear Catherine, I am really sorry to hear that you have been unhappy with the service provided by our Balham Office. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn Head of Customer Relations at Jacksons ...
Oct 20,2016
Minithumbup
By:
Oct 20,2016
1 people found
this helpful
Just want to thank Pheobe for all her hard work and perseverance helping me carry out major works to my property. I don't think I could have coped with the stress without her. I know my property is in safe hands, thank you again Pheobe...
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Comment on agent fees
reasonable
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
1 people found
this helpful
Fantastic service. Professional advice and support. Very valuable as we were first time landlords. Because of her professionalism, we used Jacksons for selling the property too....
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Comment on agent fees
We all hate paying fees. For the level of service, a competitive rate
Was this helpful? Yes
Jul 14,2015
Minithumbup
By:
Jul 14,2015
0 people found
this helpful
Harriet has been extremely helpful throughout my recent property search. She has exceeded my expectations of an estate agent! I will gladly recommend Jacksons to friends and colleagues - thank you to Harriet....
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Jun 10,2015
Minithumbup
By:
Jun 10,2015
0 people found
this helpful
We've found Jamie-Leigh to always be very responsive and helpful. At the start of our tenancy we were a little disappointed that certain things ie the dishwasher being faulty, the entry phone not working and the sink being a very slow drain were not mentioned. There have also been a few frustrations over the 12 month period with regards to issues such as wiring/electrical faults and boiler issues. I didn't find Nicola to be as quick to respond but she did reply and was helpful where she could be...
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Jamie-Leigh Harvey and Amber Leach were very helpful in processing our references, dealing with requests I made regarding the furnishing of the property and were very prompt in replying to my emails (which had lots of questions attached!)....
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Comment on agent fees
I felt like the fees were very expensive, but this seems to be the case across the board with estate agent letting fees.
Was this helpful? Yes
Mar 09,2015
Minithumbup
By:
Mar 09,2015
0 people found
this helpful
Great Service, smooth process and most of all competitive rates....
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Comment on agent fees
See above
Was this helpful? Yes
Mar 08,2015
Minithumbup
By:
Mar 08,2015
0 people found
this helpful
The Balham Branch of Jackson's has done a fantastic job finding responsible tenants who have taken good care of my flat, paid their rent on time, and have been pleasant to deal with. I have found Jamie-Leigh to be very positive, energetic, quick to respond to queries, and helpful when I've needed advice on how to fix things in the flat. I recommend using Jacksons Balham for both tenants and landlords....
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Was this helpful? Yes
Mar 06,2015
Minithumbup
By:
Mar 06,2015
0 people found
this helpful
As a landlord, Jamie-Lee and her team are always on hand to offer valuable advice. Most recently, they were more than happy to supervise keys for a tradesman, which saved us a 30 mile journey, so much appreciated....
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Mar 05,2015
Minithumbup
By:
Mar 05,2015
0 people found
this helpful
I have been using Jacksons in Balham for over a year and Jamie and her team are a refreshing change to the normal patter that you expect from Estate Agents. Any questions are answered quickly and even after tenants have moved in (when you would normally expect service to deteriorate), Jamie's always there to help. Thoroughly recommend....
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Feb 16,2015
Minithumbup
By:
Feb 16,2015
0 people found
this helpful
The two girls that helped us to find our flat in Balham were fantastic. Harriet who showed us around the property was very informative and answered every niggly question we had with ease. Jamie-Leigh who organised the whole letting process with us was fantastic and ever so patient- she made the whole process completely seamless and went out of her way to explain every detail to us (even calling her at 7pm on a Saturday night to give us guidance). Service like this is very rare and I can't thank ...
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Feb 12,2015
Minithumbup
By:
Feb 12,2015
0 people found
this helpful
We met Harriet while we were looking for a 2-bed apartment, my boyfriend and I. Although we didn't find it with her agency, we really wanted to thank her because she was the perfect agent. She was the only one who took the time to really understand what we wanted, and when we put an offer on one apartment she really tried to achieve what we wanted. And all that with a big smile and being always understanding and patient. Many Thanks Harriet !...
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Was this helpful? Yes
Feb 09,2015
Minithumbup
By:
Feb 09,2015
0 people found
this helpful
Jamie and her team provided an excellent service to us in the letting out of our Property. They secured tenants for us very quickly, were very professional and brilliant to deal with at all times. They were always available on the phone and any query we had was dealt with very thoroughly. A brilliant first class service and I wouldn't hesitate to use them again....
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Feb 01,2015
Minithumbup
By:
Feb 01,2015
0 people found
this helpful
We have been renting our Victorian property out through Jacksons in Balham for the past 12 months. As first-time landlords, Jamie Leigh Harvey was incredibly helpful giving us advice and information into how everything works. Jacksons have been fantastic in securing us excellent tenants within a very short time of putting our property on the market. They have also managed to achieve fantastic rental yield for us - above average market rates. As we were travelling overseas we opted for Jackson's ...
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Was this helpful? Yes
Jan 27,2015
Minithumbdown
By:
Jan 27,2015
0 people found
this helpful
Jamie-Leigh Harvey and the team did an exceptional job with renting our flat. Extremely helpful, always very approachable, and excellent client relationship skills...
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Jan 19,2015
Minithumbup
By:
Jan 19,2015
0 people found
this helpful
We found Jamie-Leigh efficient and highly professional. We soon learnt that leaving something with her meant it would get done effectively and we didn't need to worry - something we appreciate as overseas landlords. The time frame between putting the property up for rent and having a new tenant confirmed was very impressive, once again down to Jamie-Leigh's efficiency. We would definitely recommend her!...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
By:
Jan 15,2015
0 people found
this helpful
Jackons have been helpful and efficient from start to finish. We are based outside of the UK and they still made this a seamless process. They did a good job at keeping us updated and getting feedback to make sure we were happy....
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Jan 14,2015
Minithumbup
By:
Jan 14,2015
0 people found
this helpful
Jacksons have been managing and letting my flat very successfully now for nearly seven years and I have found them to be very helpful and always professional. Jamie-Leigh Harvey, in particular, is an absolute delight to work with - always cheerful, considerate, and extremely professional. They have kept my flat fully let over the whole period and are always able to take care of any property repairs, and more....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 1 22 7 0 0 1 0 5 2
Jamie-Leigh Harvey - no image available Jamie-Leigh Harvey
Lettings Manager
38 reviews

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Catherine Toms - upload your photo Catherine Toms
1 reviews

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Ann Brown - upload your photo Ann Brown
2 reviews

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Harriet Webber - upload your photo Harriet Webber
6 reviews

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Louise Bobb - upload your photo Louise Bobb
3 reviews

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Rebecca Upshon - no image available Rebecca Upshon
Lettings Consultant
5 reviews

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Hannah White - no image available Hannah White
Lettings Manager
2 reviews

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Kelly Everard - upload your photo Kelly Everard
3 reviews

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Nicola Cullen - upload your photo Nicola Cullen
3 reviews

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angela butler - upload your photo angela butler
1 reviews

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Sam Hignell - upload your photo Sam Hignell
1 reviews

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Abbe Lord - upload your photo Abbe Lord
7 reviews

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Amber Leach - upload your photo Amber Leach
3 reviews

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Jamie-Leigh Wainwright - upload your photo Jamie-Leigh Wainwright
0 reviews

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Pheobe Shannon - upload your photo Pheobe Shannon
1 reviews

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Carlene Phillips - upload your photo Carlene Phillips
2 reviews

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Nick Hignell - upload your photo Nick Hignell
1 reviews

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Karina Selway - upload your photo Karina Selway
1 reviews

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Becky Upshon - upload your photo Becky Upshon
1 reviews

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