No description available.
Jacksons Estate Agents

372-374 Garratt Lane, Earlsfield Wandsworth, London
Greater London
SW18 4ES

020 8971 7070
Website not available

Properties for Sale
Properties to Rent

“Absolutely awful experience...”

Oct 10,2018
Minithumbdown
By: 'C Broad'
Oct 10,2018
0 people found
this helpful
I wish I could rate this 0 stars. I have had the displeasure of using Jackons Earlsfield for a year long rental. They are the worst company I have ever come across. Repairs are never completed - when we first moved in we were given a ...
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Comment on agent fees
Bad - extortionately priced
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“10 years with Jacksons Earlsfield...”

Jul 13,2018
Minithumbup
By: 'Liz'
Jul 13,2018
0 people found
this helpful
Jacksons have placed great tenants back-to-back in my flat for the past 10 years. I've always been impressed by Jessie and team. The management service has improved massively over the years. My most recent property managers - Ana and Marta - have been prompt and ...
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By: Asma
Jul 16, 2018
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Dear Liz, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Wandsworth Office and the Property Management Team. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards Asma Customer Relations Manager ...

“Jo Sayer...”

Jun 29,2018
Minithumbup
By: 'Maintenance'
Jun 29,2018
0 people found
this helpful
Jo Sayer was absolutely brilliant and acted quickly and professionally when we had a problem with our hot water and lights. It was taken care of immediately and she was also very friendly and calm during the whole process. A nice welcomed change from the ...
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By: Marilyn
Jul 02, 2018
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Dear Sir/Madam, Thank you for your review regarding your experience with our Property Management Team. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards Asma Chughtai Customer Relations Manager ...

“Yasmin Gollagly...”

Apr 17,2018
Minithumbup
By: 'Jill Walshe'
Apr 17,2018
0 people found
this helpful
Yasmin was the first Lettings Consultant, my boyfriend & I met, while trying to find our first home together. Immediately we both warmed to her & appreciated her genuine interest in wanting to help us find the perfect place. What gained further respect on our ...
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By: Marilyn
Apr 20, 2018
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Dear Jill, We greatly appreciate you putting aside the time to submit a review about our Earlsfield Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Ma ...
Nov 09,2017
Minithumbup
By: 'Richard'
Nov 09,2017
0 people found
this helpful
As a Landlord I employed KFH first to market my property, they proved to be slow and ineffective. After 1-2 weeks I employed Jacksons who immediately begun bringing round viewers and offers. Tom Batchelor was professional and results driven from start to finish and eventually ...
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Comment on agent fees
Good
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By: Marilyn
Feb 14, 2018
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Dear Richard, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Nov 03,2017
Minithumbup
By: 'YJJU'
Nov 03,2017
0 people found
this helpful
We had a very good work with Sophie. she was extremely helpful for all the way through the process of buying a new flat for us. She knew what the process is exactly and have helped a lot for moving forward to the next step ...
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By: Marilyn
Feb 14, 2018
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Dear YJJU, We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
May 24,2017
Minithumbup
By: 'Nickypj'
May 24,2017
0 people found
this helpful
Had great service from Sophie at Jacksons when we were buying our flat. She wasn't pushy like some of the other agents we dealt with. She was proactive during the conveyancing process and understood our concerns when they arose....
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By: Marilyn
Jun 13, 2017
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Dear Nicky, Thank you very much for your great review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
May 08,2017
Minithumbup
By: 'Paul'
May 08,2017
1 people found
this helpful
Excellent service provided by Jay, He was very professional and proficient in completing the tenancy. Also very impressed with the service Jackson's provided overall, I would definitely recommend them....
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By: Marilyn
Jun 13, 2017
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Dear Paul, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
May 07,2017
Minithumbup
By: 'Krissy and Greg'
May 07,2017
0 people found
this helpful
Jay is a very friendly and honest guy. It shows that he really cares about his clients, nothing is to much trouble for him. We would highly recommend using Jay as your agent....
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By: Marilyn
Jun 13, 2017
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Dear Krissy and Greg, Thank you very much for your great review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
May 03,2017
Minithumbup
By: 'EF'
May 03,2017
0 people found
this helpful
Jay was not only extremely professional, he was also proactive in enabling us to see a flat that had yet to hit the website. He was always courteous and personable in his dealings and more than efficient in his processing of the paperwork. I have ...
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Comment on agent fees
Compared to the rest of the market the fees were reasonable.
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By: Marilyn
Jun 13, 2017
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Dear EF, Thank you for your review regarding your experience with our Wandsworth Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
May 03,2017
Minithumbup
By: 'Alex B'
May 03,2017
0 people found
this helpful
I have used Jacksone various times in the past to sell and buy property and have always been impressed, this was my first experience with the letting someone department and Jack and the team have been excellent from day one! Not only did they secure ...
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Comment on agent fees
Very fair for the service and results.
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By: Marilyn
Jun 13, 2017
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Dear Alex, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
May 02,2017
Minithumbup
By: 'Newman'
May 02,2017
0 people found
this helpful
Very good service, very polite and helpful. No fuss. Jay is professional, and friendly. communicates well, responds quickly and thoroughly to queries and concerns. Thank you....
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Comment on agent fees
better than some!
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Newman, Thank you very much for your great review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Mar 23,2017
Minithumbup
By: 'Anna and Matt'
Mar 23,2017
0 people found
this helpful
Jack was incredibly helpful in our property search. He got back to us quickly and with all the answers to our questions. He made everything very easy and stress free...
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By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Anna and Matt, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 22,2017
Minithumbup
By: 'Miwa'
Mar 22,2017
0 people found
this helpful
Jay is professional, and friendly. He is obviously committed to tenanting the property as quickly as possible and works to achieve this. He communicates well and frequently, and is open and helpful. In our interactions, Jay went over-and-above to ensure we were comfortable with the ...
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Comment on agent fees
Did not compare.
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Miwa, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 14,2017
Minithumbup
By: 'IM'
Mar 14,2017
0 people found
this helpful
Jacksons agency have been brilliant in helping me find a flat, even after the flat I wanted went off the market. Jack has been extremely patient to answer all my questions and concerns and helped negotiate with landlord. Everything was done very fast and to ...
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Comment on agent fees
Great service, fees are not too high.
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By: Marilyn
Mar 15, 2017
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Dear Sir/Madam, Thank you very much for your lovely review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Plews Head of Customer Relations ...
Sep 29,2016
Minithumbdown
By: 'Charles'
Sep 29,2016
0 people found
this helpful
Valerie and Anne have been helping me deal with some issues at a flat we rent. I have only recently been dealing with Valerie but they have been very efficient in resolving a very long and drawn out matter and I appreciate everything they have ...
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Jul 08,2016
Minithumbdown
By: 'Awful agency - do not use AT ALL COSTS.'
Jul 08,2016
5 people found
this helpful
Absolutely shocking agency. NEVER use them. From day one of renting a property through Jacksons, we experienced lies, lies and more lies. Ann in particular is an incredibly bad agent who avoids issues that are presented to her and more than happy to ignore distressed ...
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By: Nick Hignell
Jul 08, 2016
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Dear Sir/Madam, Jacksons has been operational for 21 years, and without wishing to come across as defensive we are by no means ‘an absolutely shocking' agency. We are a local business, employing local people, we charge reasonable fees that are significantly lower than larger commercial companies, and we treat our clients with care and decency. I note that your posting has been made anonymously, with little detail and containing almost no facts. If indeed you have been mistreated by ...
Jun 20,2016
Minithumbup
By: 'Aziz'
Jun 20,2016
0 people found
this helpful
I mostly have had telephone contact with Karina Selway in management department. karina has always been very helpful,professional, and easy to talk with. I do really appreciate her efficiency and kindness....
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Comment on agent fees
I had rented my property through Wands worth office, I think the fee was slightly high, and also with installation of Co detector they charged me too much.
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Mar 19,2016
Minithumbup
By: 'Advance'
Mar 19,2016
0 people found
this helpful
We have the privilege to deal with all Jacksons offices and they always offer a warm welcome. We particularly deal with the maintenance department and they are such a lovely team. They show professionalism and genuine care. It is a true pleasure to deal with ...
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Dec 05,2015
Minithumbup
By: 'Nigel'
Dec 05,2015
0 people found
this helpful
I have just rented out my flat for the first time through Jacksons and have been very happy with their service. Julia has been consistently helpful and professional in taking me through the process. She was prompt in responding to questions and queries that I ...
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Oct 19,2015
Minithumbup
By: 'A G'
Oct 19,2015
0 people found
this helpful
Ann Brown was extremely helpful in helping me communicate and resolve party wall matters with the landlord of the property she manages. She got back to my emails and phone calls in timely manner and was very professional and understanding. It was a pleasure dealing ...
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Jun 17,2015
Minithumbup
By: 'Richard'
Jun 17,2015
0 people found
this helpful
I have worked with and been in contact with lots of estate agents recently with varying experinces, some shockingly bad, some ok and some superb! Working working with you and your service has been superb, not just because I was able to secure a property. ...
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Feb 09,2015
Minithumbup
By: 'Ben Harrison'
Feb 09,2015
0 people found
this helpful
Julia was incredibly helpful, and prompt in responding to any questions or queries that I had with respect to the tenancy, and very professional in her approach. I am very happy with the service provided by Jacksons, and would recommend them as a Landlord....
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Jan 07,2015
Minithumbdown
By: 'CT'
Jan 07,2015
1 people found
this helpful
Went for a viewing for a 1bed flat on Strathon Drive SW17. The pictures on Jakson's site look very attractive and the description was great, unfotunately it took us 25 minutes to get to the property from the station instead of 10 as described and when we ...
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Nov 15,2014
Minithumbdown
By: 'Wandsworth Resident'
Nov 15,2014
1 people found
this helpful
We have had a bad experience with Jacksons since moving into our flat. They consistently don't reply to emails or return phone calls. I have generally had to send 3/4 emails in order to get a response. They were very helpful and accommodating while we were ...
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What agent could do to change your mind?
Reply to emails and return phone calls.
Attached Files
Comment on agent fees
I think the fees were fair, but still high. We do feel slightly resentful having paid them, given the treatment we now receive.
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Nov 01,2014
Minithumbdown
By: 'D'
Nov 01,2014
7 people found
this helpful
I wish I had found this site sooner. This is fantastic. I have so many positive things to say about agencies I have used previously and its great that there is forum to give propective tenants an idea about what they are in for because ...
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What agent could do to change your mind?
Respond to your tenants don\'t ignore them. Remember that tenants often become home oweners eventually so they should be treated as fairly as the Landlord\'s you serve because they may one day be the customers you are looking for.
Attached Files
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Oct 09,2014
Minithumbdown
By: 'F Macdonald'
Oct 09,2014
2 people found
this helpful
Unfortunately Jacksons were pretty useless throughout our whole tenancy. The chap that showed us the flat was great - really nice guy. There were some obvious issues with the property - in particular a lot of mould on the walls and courtains in the bedroom. ...
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What agent could do to change your mind?
Rectified issues in a timely manner, honoured agreements when we moved in and returned deposit in timely manner. Simple stuff really - do your job properly and well.
Attached Files
Comment on agent fees
Horrible fees. Extortionate. ‚£180 per person to move in - ‚£360, plus ‚£120 to move out. Absolutely ridiculous.
Attachments

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Aug 29,2014
Minithumbup
By: 'Jonathan'
Aug 29,2014
1 people found
this helpful
Ann Brown at Jacksons has been responsible for managing my property for over a year now. My property was my much loved home, before my wife and I moved to New York for a work transfer opportunity, and it will be our home again at ...
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Comment on agent fees
Fees are too expensive across the industry, but Jacksons are competitive.
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Sep 25,2013
Minithumbdown
By: 'Lexik'
Sep 25,2013
1 people found
this helpful
Absolutely terrible service. I am genuinely shocked with the way Jacksons have behaved and will never use them again, as our tenancy has been a catalogue of errors from beginning to end. We are now leaving the property and Jacksons are acting in an extremely ...
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Jun 24,2013
Minithumbdown
By: 'Saint Reath'
Jun 24,2013
1 people found
this helpful
Please could anyone tell me how much they paid in admin fees? We are four tennants and have been charged £180 each. Is that in line with what others have been charged? I have used several other London agents before, and never charged as much....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
74% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 8 11 0 1 2 0 2 2

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Jacksons Estate Agents, London SW18 4ES


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