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Jacksons Estate Agents

115 Balham High Road Balham, London
Greater London
SW12 9AP

020 8675 6565
Website not available

Properties for Sale
Properties to Rent

“Shocking...”

Jul 08,2018
Minithumbdown
By: 'Jo'
Jul 08,2018
1 people found
this helpful
From start to finish, our experience with Jacksons has been awful. We have been tenants in a Jacksons managed property for two years and I will be avoiding them at all costs in the future. Repairs are not done and it takes multiple follow up ...
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Comment on agent fees
Awful- Rental agency fees are a joke anyway but given service provided this was awful.
Was this helpful? Yes
By: Marilyn
Jul 11, 2018
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Dear Jo, Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Property Management team. I have passed your comments onto the Head of Property Management, Ann, who has advised me that she will be in contact with you regarding this matter. In the meantime, I would like to thank you for bringing this to our attention. Kind regards Marilyn Head of Customer Relations ...

“Extremely Knowledgable...”

May 01,2018
Minithumbup
By: 'Raymond Homeology.'
May 01,2018
0 people found
this helpful
I would just like to thank the Nicole, Ann and the team for all their help whilst we have been working with the team. We are a building company who works on behalf of Jacksons for their landlords and without the help, knowledge and support ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
May 10, 2018
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Dear Raymond, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards Marilyn Head of Customer Relations ...
Sep 01,2017
Minithumbdown
By: 'Miss H'
Sep 01,2017
2 people found
this helpful
Absolutely appalling and depressing to deal with. Deductions made from rental income with no explanation. Invoices/explanations requested but not provided. Repair work paid for and never carried out. Money demanded upfront for repairs then charged for again on completion and never refunded. Carpet destroyed ...
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Comment on agent fees
Fees would be acceptable if work was actually done. In addition to agent fees I lost over 6 K in payments from insurance company, lost rent and double charging.
Was this helpful? Yes
By: Miss H
Sep 06, 2017
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Thank you Marilyn I will email you ...
Aug 28,2017
Minithumbdown
By: 'Mark'
Aug 28,2017
2 people found
this helpful
Despite of the great property in Balham, I was very disappointed with Jacksons Estate Agency. Before signing the contract, it was all rushes, granted. However we had an issue with our boiler and we spent 3 weeks in January without hot water nor heating and by ...
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Comment on agent fees
High fees for the quality of service.
Was this helpful? Yes
By: Marilyn
Sep 04, 2017
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Dear Mark, I am concerned to read your review and keen to discuss this with you. If you could please contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Jun 03,2017
Minithumbup
By: 'Freddie'
Jun 03,2017
0 people found
this helpful
I am a current tenant. Amber was great throughout our discussions around changing the name on the lease to allow me to leave the tenancy early. She was responsive, explained the process and various fees, and generally made a situation that was a little complex ...
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Comment on agent fees
Very reasonable for a name change on the lease.
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By: Marilyn
Jun 13, 2017
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Dear Freddie, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jun 02,2017
Minithumbup
By: 'Demelza'
Jun 02,2017
1 people found
this helpful
Very efficient and helpful. Amber answered our queries in a very timely fashion and was always able to provide a solution to whatever issue we had....
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Comment on agent fees
Average. Better than most!
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Demelza, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
May 03,2017
Minithumbup
By: 'BG'
May 03,2017
0 people found
this helpful
Amber helped with a change of tenancy as I was leaving our property, so the tenancy was being replaced mid term with a new tenant. When the changeover process began, Amber was extremely organised and efficient with keeping us updated, getting paperwork signed and completed ...
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Comment on agent fees
The signing on fees at the beginning of the tenancy were not that bad but I thought the changeover of name fee was quite steep for the work that is required (£480).
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear BG, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Apr 16,2017
Minithumbup
By: 'Emmanuel Road'
Apr 16,2017
0 people found
this helpful
Both Becky & Oscar were great during our search & then move in through Jacksons. They kept us updated throughout the process & always came back to any of our questions quickly. We love the flat & are so grateful for all of their help....
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By: Marilyn
Jun 13, 2017
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Dear Emmanuel, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Apr 10,2017
Minithumbup
By: 'Amandine and Guillaume'
Apr 10,2017
0 people found
this helpful
Guillaume and I have had a great experience with Jackson Estate Agents throughout our move process! Becky was super supportive all along the way, she made herself available and was super flexible even at short notice, which we appreciated a lot. She understood our need ...
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Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Amandine and Guillaume, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Apr 10,2017
Minithumbup
By: 'CM'
Apr 10,2017
0 people found
this helpful
Great service, great team. Both agents really friendly and the move went ahead without a hitch. Shame they're not managing the property too so won't be seeing these guys around too much in the future. Keep up the good work!...
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Comment on agent fees
Middle of the pack for London
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear CM, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Apr 10,2017
Minithumbup
By: 'LL'
Apr 10,2017
0 people found
this helpful
I found a flat (which was on with dual agent) on Right Move and asked to view. Throughout the whole process, I dealt with the same agent, which made a real difference as there was continuity so he immediately was able to answer my questions &...
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Comment on agent fees
Reasonable - check out & securing fee only
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear LL, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Apr 01,2017
Minithumbup
By: 'George'
Apr 01,2017
0 people found
this helpful
Becky was brilliant! Made time to hear what I wanted and gave me sound advice reguarding the area. Within 2 days she had organised viewings for me, the second of which was is my new flat! Made what could be a very stressful time very easy! ...
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Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear George, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 29,2017
Minithumbup
By: 'Beata'
Mar 29,2017
0 people found
this helpful
Becky was very helpful and atentive, she made the whole process extremely smooth and simple. She was always very easy to contact and quick to respond. I would highly recommend her as an agent....
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Comment on agent fees
They were comparable to other agents.
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Beata, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Mar 27,2017
Minithumbup
By: 'Judea'
Mar 27,2017
0 people found
this helpful
We were extremely impressed by the professional, very kind and personable handling of our application. It really made the normally stressful process of flat hunting a pleasure. We would not hesitate to recommend Jacksons of Balham....
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Judea, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 27,2017
Minithumbup
By: 'Steve M'
Mar 27,2017
0 people found
this helpful
Becky was friendly, helpful, and approachable and made the process of renting a property through Jacksons much easier. My partner and I were relocating to London from Bristol, and she provided great advice about the area as well as the properties available. Although we viewed 12 ...
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Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Steve, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 27,2017
Minithumbup
By: 'Mina'
Mar 27,2017
0 people found
this helpful
Becky is very thorough, friendly and is a very good communicator. I am happy that I left the management of the property in good hands....
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Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Mina, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 23,2017
Minithumbup
By: 'Claire'
Mar 23,2017
0 people found
this helpful
Abbe was great from the word go. She was always on time, friendly but professional, and managed to rent out our property within a day! After that, the process was very smooth from the tenants being found until when they moved in. What I especially ...
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Comment on agent fees
Fees were reasonable for the service provided. Whilst they were not the cheapest, I did feel that they provided value for money. Amber was extremely efficient with the paperwork side of things and was great at chasing both parties in a professional way.
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Claire, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 23,2017
Minithumbup
By: 'Tom'
Mar 23,2017
0 people found
this helpful
Abbe's communication was fantastic. She is very easy to get hold of and could always get a property viewing fixed up as soon as possible. Abbe made us feel like we were her most important clients with how much effort she put in trying to ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Tom, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 22,2017
Minithumbup
By: 'New Landlord'
Mar 22,2017
0 people found
this helpful
Jacksons stood out from their competitors from the start. They were the most efficient at getting back to us with clear and prompt responses, and have made the whole process very easy....
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Comment on agent fees
Fair fees, clear structure
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Sir/Madam, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Mar 22,2017
Minithumbup
By: 'Adam'
Mar 22,2017
0 people found
this helpful
amazing service. Professional and punctual at every appointment. Have dealt with a large number of agents over several months and can't recommend Abbe enough. Managed to find us a property that matched all our requirements. Abbe then worked extremely hard to get us into the ...
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Comment on agent fees
Fees are standard
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Adam, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 22,2017
Minithumbup
By: 'Fleur'
Mar 22,2017
0 people found
this helpful
I would like to express my gratitude for Rebecca's fantastic customer service and support throughout the process of us searching for, selecting and securing a property though Jacksons. I have been renting in London for a number of years and this has by far been ...
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Comment on agent fees
I do feel agency fees overall are somewhat unreasonable. However, comparing to other agency's, those were more reasonable and the service we received in return at a very high level.
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Fleur, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 22,2017
Minithumbup
By: 'Jordan'
Mar 22,2017
0 people found
this helpful
I dealt with Rebecca Upshon a couple of months back as she was assisting us with our property search. I found her to be very professional and she took on board our feedback when viewing each property. Although we eventually decided to proceed with a ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Jordan, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Mar 22,2017
Minithumbup
By: 'Victoria'
Mar 22,2017
0 people found
this helpful
This woman is a legend. She is real, she listens, she gets it, she knows people are busy and she will make you feel completely at ease. The life dramas of moving flat felt like an absolute breeze with Abbe. Jacksons as a whole and ...
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Comment on agent fees
Average - would be good to have an incentive, i.e. pay within a certain time for discount or something to feel like more of a valued customer.
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Victoria, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 22,2017
Minithumbup
By: 'Sam'
Mar 22,2017
0 people found
this helpful
Both Abbe and Amber have made the process of viewing properties to let and securing the property we wanted incredibly easy and have always been there to answer any queries. Highly recommend....
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Comment on agent fees
£180 to move in is reasonable.
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Sam, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jan 25,2017
Minithumbdown
By: 'Suzy E'
Jan 25,2017
3 people found
this helpful
Absolutely disgraceful agents. Withholding our deposit, we have no email communication for weeks, sometimes months over simple issues. Complete lack of service and responses, and an inability to solve any issues you have with the property. Extremely poor tenant management. Would never recommended and would ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Marilyn
Jan 25, 2017
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Dear Suzy, I am sorry to hear that you are unhappy with Jacksons. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Kind regards, Marilyn Head of Customer Relations. ...
Jan 09,2017
Minithumbdown
By: 'Catherine'
Jan 09,2017
6 people found
this helpful
We started a lease on a property on Bedford Hill that was organised by Jackson's in November 2015 and terminated in November 2016. At the start and end of this lease our dealings with Jackson's added nothing but stress to the already stressful scenario of moving home. ...
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Comment on agent fees
N/A
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By: Marilyn
Jan 16, 2017
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Dear Catherine, I am really sorry to hear that you have been unhappy with the service provided by our Balham Office. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn Head of Customer Relations at Jacksons ...
Oct 20,2016
Minithumbup
By: 'phoenixg77'
Oct 20,2016
1 people found
this helpful
Just want to thank Pheobe for all her hard work and perseverance helping me carry out major works to my property. I don't think I could have coped with the stress without her. I know my property is in safe hands, thank you again Pheobe...
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Comment on agent fees
reasonable
Was this helpful? Yes
Oct 06,2016
Minithumbup
By: 'D. Lewis'
Oct 06,2016
1 people found
this helpful
Fantastic service. Professional advice and support. Very valuable as we were first time landlords. Because of her professionalism, we used Jacksons for selling the property too....
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Comment on agent fees
We all hate paying fees. For the level of service, a competitive rate
Was this helpful? Yes
Jul 14,2015
Minithumbup
By: 'Ellie'
Jul 14,2015
0 people found
this helpful
Harriet has been extremely helpful throughout my recent property search. She has exceeded my expectations of an estate agent! I will gladly recommend Jacksons to friends and colleagues - thank you to Harriet....
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Jun 10,2015
Minithumbup
By: 'Hannah Petrouis'
Jun 10,2015
0 people found
this helpful
We've found Jamie-Leigh to always be very responsive and helpful. At the start of our tenancy we were a little disappointed that certain things ie the dishwasher being faulty, the entry phone not working and the sink being a very slow drain were not mentioned. ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 2 31 9 0 0 1 0 6 2

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