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    Jack goodall
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    Carol Bishop
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    Faye Wheatley
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    saskia lopez
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    Katie
Our Specialist Professional Independent Agency has been established for over 20 years. Indigo stands out amongst the crowd OUR SUCCESS SPEAKS FOR ITSELF The majority of our lettings result from referral and it is easy to see why. We have designated departments concentrating on each aspect of the local property market and can call on a vast array of experience and knowledge from our highly motivated team. We are established as the most successful Specialist Lettings Agent in South London Read full description... & North West Kent, offering a highly personalised service which obtains results. We also advertise your property on Zoopla & Prime Location, which are in partnership with The Daily Mail, The Times, Evening Standard, The Independent, The Telegraph, AOL Zoopla, CN Group, Mumsnet, London Live, and Friday Media Group. This gives you the biggest audience for your property. Both Landlords and Tenants prefer to deal with Indigo. INDIGO AT A GLANCE Indigo is of course a registered member of ARLA and all of our tenants deposits are registered under a TDS (both can be verified on line by logging onto the appropriate web sites). Our departments are structured as follows: Sales and Lettings Department: Responsible for marketing our landlords properties to prospective tenants. Our negotiators coordinate with our viewings team to arrange accompanied viewings of available properties. Once a suitable tenant has been found for a specific property, all matters concerning referencing, contracts, rent warranties, etc. are taken care of by our negotiators. Adding to our range of services is our Sales Department, fully built with the current market in mind. Services offered include; bespoke video tours of your property to prospective buyers, valuations, professional photography service, and floor plans. Specialists in commercial and residential properties, the department is ready to sell your property.
Indigo Property Management Ltd

45 Hare Street Woolwich, London
Greater London
SE18 6NE

02083 172002
Jun 08,2017
Minithumbup
Jack goodall
Katie
By: 'Sam'
Jun 08,2017
0 people found
this helpful
I received excellent service and support for buying a property. The help received was exceptional and I greatly appreciate this. I also would like to thank Katie for viewing the property on the same day - a very quick service and feedback. I would highly recommend this agency to other customers....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbdown
By: 'AMB'
Apr 25,2017
3 people found
this helpful
Indigo did not manage our properties at all well. They are unreliable and inefficient. They don't carry out regular inspections and if or when they do inspect your property they don't address issues that clearly need addressing (e.g. non functioning smoke alarms), they don't answer calls or emails promptly, the staff change so often you can never build up a trusting professional relationship with anyone. We had to refurbish both properties after Indigo had 'managed' the lettings and this cost us...
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Comment on agent fees
The management fees are a waste of money. The only thing Indigo do well is collect the rent.
Was this helpful? Yes
By: Jack
May 06, 2017
View all comments (1)
Dear AMB, I believe that more information is required to respond to your review, however I might be able to provide scenarios that might seem familiar to you. If one of the properties are in a purpose built block, let's call it The Fiesta Building", is a two bedroom apartment and has been let for some time, let's say around July 2009. Most guidelines in relation to industry standards for repairs state that 1-3% of the property value should be held back per year for repairs and redecoratio ...
Apr 20,2017
Minithumbdown
By: 'PADMA SINHA'
Apr 20,2017
3 people found
this helpful
The worst experience I had with any letting agent. I wrapped up early on a very busy working day and travelled all the way to Woolwich Arsenal from West London (albeit 10 minutes late) to return fruitlessly. As I was running a tad bit late owing to DLR being held for a while, I made several futile attempts trying to call them, message them, email them to inform so. I continued frantically calling/messaging/emailing on reaching the property and finding no-one there. All their phones were either n...
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By: Faye
Apr 25, 2017
View all comments (1)
Dear Padma Sinha, Thank you for your review, however we have investigated the situation and it does not appear to match up with our call records. On 19th April 2017, you were advised by Saskia at our Greenwich Branch that 6:30pm was the latest we could do the viewing, as we finish trading at 6:30pm in all branches. You were called at 17:00:16pm, 17:09:25pm, and at 18:10:17pm we was unable to reach you on all three occasions. Unfortunately our phone systems automatically go off, so when ...
Mar 17,2017
Minithumbup
saskia lopez
By: 'Jessy M'
Mar 17,2017
2 people found
this helpful
I am very pleased with the help I received from Saskia Lopez. She is very helpful and kind person. I have never seen more professional and polite estate agent. I will definitely recommend her to anyone who is looking for a property....
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Was this helpful? Yes
Feb 09,2017
Minithumbup
Jack goodall
Faye Wheatley
By: 'Alexander Simons'
Feb 09,2017
3 people found
this helpful
I worked closely with both Jack and Faye in letting two flats and found them both to be very knowledgeable about the local area and their business, but also practical and commercial. They managed to secure more viewing and offers than the other agents in an oversupplied market....
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Comment on agent fees
Fees are very fair compared with some of the bigger names.
Was this helpful? Yes
Oct 03,2016
Minithumbup
Jack goodall
By: 'M Farah'
Oct 03,2016
2 people found
this helpful
On the 23rd of Sep 2016 I stood outside the office of my new agency and as usual messed up some very important admin work. Requiring certain documentation on that day I picked the phone and though I wasn't aquainted with Mr Goodall he was understanding, trusting and speedy in his reply in relation to the documents I needed. Without his input I simply would've lost the apartment my GF so desperately wanted. I literally owe him my life....
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Comment on agent fees
Good/Fair
Was this helpful? Yes
Aug 30,2016
Minithumbdown
By: 'B'
Aug 30,2016
1 people found
this helpful
Had very bad experience on the day we went to do our final payment and collect the keys. They charged us 10 pound for card payment which they never told before hand. And, the surprising thing is they didn't charge us 10 pound when we paid 250 pound holding deposit but they charged us 10 pound when we paid 3000. I am complaining for how they gave us trouble on the day when we were actually moving. They made us go the property to collect keys saying that engineer was working on the property howeve...
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Aug 15,2016
Minithumbup
Jack goodall
Carol Bishop
By: 'Paula'
Aug 15,2016
2 people found
this helpful
As a Landlord, we have found Indigo to be extremely professional, helpful and knowledgeable of their business, as well as offering a great personal service. Headed by Carol, Faye and Jack and the rest of the team are enthusiastic, work hard and prioritise building a relationship with us the Landlord, and also get to know their tenants. They have let our flats very quickly with great tenants. They also manage our properties and we have found them to be extremely efficient and on the ball ensu...
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Comment on agent fees
Indigo Fees are very competitive.
Was this helpful? Yes
Feb 03,2015
Minithumbdown
By: 'Disgruntled'
Feb 03,2015
3 people found
this helpful
The agent won't answer questions on the phone but instead says they will call back. However they never do. They charge for work to be done and don't actually do the work. I'm disgusted by their behaviour....
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Jun 03,2014
Minithumbdown
By: 'joan shannon'
Jun 03,2014
2 people found
this helpful
I am really disgusted and appalled by this Company. I ring them requesting Information on a property that they are supposed to Manage, on my brothers behalf. All I get is ring back in 10 minutes, yet when I do there is no one to deal with with my Request. Totally unhelpful, all they care about is the fact they get their money on a monthly basis. Would never use this Company again, nor recommend them to anybody Total letdown...
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Apr 20,2012
Minithumbup
By: 'Debbie'
Apr 20,2012
2 people found
this helpful
I must say that when I first approached this company I had never heard of them before, however, I had just bought a property in Plumstead and just so happened to come across one of their flyers. Their plumstead office was within walking distance so I decided to go and have a chat. I can honestly say that I have never been more well informed about procedures etc and even though at the time I only went ahead with find tenant only service, I found that the agent was extremely helpful before during ...
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Apr 18,2012
Minithumbup
By: 'Piotr'
Apr 18,2012
0 people found
this helpful
Indigo are excellent company. When I come to this country they give me house and make it good. On Christmas my house has problem with leak and the manager leaved his family in the middle of the dinner to come help with problem! Many thanks to them I wish they could rent a house to me in my country now I am going home!!...
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Was this helpful? Yes
Apr 17,2012
Minithumbup
By: 'Tim'
Apr 17,2012
0 people found
this helpful
I rented a property through Indigo for 3 years (only recently vacated due to buying a house), during my tenancy I found their service to be excellent. The staff were friendly and also offered advice when needed. Dealt with any manintenance issues I had quickly and efficently....
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Was this helpful? Yes
Areas covered
  • SE18
  • DA12
  • SE3
  • SE4
  • SE7
  • SE17
  • SE28
  • SE2
  • DA11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 2 6 1 0 0 0 0 0 2
Jack goodall - no image available Jack goodall
office manager
4 reviews

About Jack HR and Office Manager Overseeing property management, procedure & customer services operations, Jack has helped rebrand and train our new team members. Currently working on the expansion towards cent View full profile
Carol Bishop - upload your photo Carol Bishop
1 reviews

About Carol No description set View full profile
Faye Wheatley - no image available Faye Wheatley
Senior Sales & Lettings
1 reviews

About Faye Senior Sales & Lettings Faye has been with Indigo for nearly a year now, and has made quite the impression on our landlords and tenants alike. Never afraid to go the extra mile, Faye has worked close View full profile
saskia  lopez - no image available saskia lopez
Sales and Lettings Negotiator
1 reviews

About saskia No description set View full profile
Katie  - upload your photo Katie
1 reviews

About Katie No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

introduction Only Agreement x 4 Weeks Rent + VAT

Non-managed Tenancy Renewal x 1 Weeks Rent + VAT

Management Agreement x 2 Weeks Rent+VAT & 10% of Rent Collected

Managed Tenancy Renewal £50.00+ VAT
Last updated at 2:13 PM 16/08/2016 by Carol

Complaints Procedure

No procedure set.
Last updated at 2:13 PM 16/08/2016 by Carol

Awards won by Indigo Property Management Ltd, London SE18 6NE

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