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    Courteney
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    Michael
Our Specialist Professional Independent Agency has been established for over 20 years. The majority of our lettings result from referral and it is easy to see why. We have designated departments concentrating on each aspect of the local property market and can call on a vast array of experience and knowledge from our highly motivated team. We are established as the most successful Specialist Lettings Agent in South London & North West Kent, offering a highly personalised service which o Read full description...btains results. We also advertise your property on Zoopla & Prime Location, which are in partnership with The Daily Mail, The Times, Evening Standard, The Independent, The Telegraph, AOL Zoopla, CN Group, Mumsnet, London Live, and Friday Media Group. This gives you the biggest audience for your property. Both Landlords and Tenants prefer to deal with Indigo. INDIGO AT A GLANCE Indigo is of course a registered member of ARLA and all of our tenants deposits are registered under a TDS (both can be verified on line by logging onto the appropriate web sites). Our departments are structured as follows: Sales and Lettings Department: Responsible for marketing our landlords properties to prospective tenants. Our negotiators coordinate with our viewings team to arrange accompanied viewings of available properties. Once a suitable tenant has been found for a specific property, all matters concerning referencing, contracts, rent warranties, etc. are taken care of by our negotiators. Adding to our range of services is our Sales Department, fully built with the current market in mind. Services offered include; bespoke video tours of your property to prospective buyers, valuations, professional photography service, and floor plans. Specialists in commercial and residential properties, the department is ready to sell your property.
Indigo Property Management Ltd

19 Wellington Street Woolwich, London
Greater London
SE18 6PQ

020 3757 8395

“Very happy with the efficiency...”

Aug 28,2018
Minithumbup
Kirstie
Courteney
By: 'Michelle'
Aug 28,2018
0 people found
this helpful
Kirstie and Courtney have always been managing our property. They always keep us up to date with everything and deal with the problem efficiently. We are very pleased with the service so far....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Excellent...”

Aug 27,2018
Minithumbup
Rachel
By: 'Naffy'
Aug 27,2018
0 people found
this helpful
Thank you so much Rachel for doing a great job👍 She's really calm, organised and competent in dealing with issues . Am so happy I will be moving into my new house . Overall Rachel did a perfect job. Well done !...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Happy tenant...”

Aug 21,2018
Minithumbup
Rachel
By: 'Angela Forcun'
Aug 21,2018
0 people found
this helpful
It was a pleasure to deal with Rachel, she made the rental process smoother, easier and quicker. She is a great person and very profesional on her field. Thank you very much, Great job!!!...
read full review
Was this helpful? Yes

“Efficient...”

Jul 30,2018
Minithumbup
Rachel
By: 'Martha'
Jul 30,2018
0 people found
this helpful
Rachel did a great job from start to finish! She sold the property right from the start and the paperwork was handled very well....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Rachel Burden...”

Jun 20,2018
Minithumbup
Rachel
By: 'Evelina'
Jun 20,2018
0 people found
this helpful
I like Rachel a lot! She was the best form the first day I meet her, helped me a lot with everything, and all the time trying to the the best for me like a tenant and for the agency!...
read full review
Comment on agent fees
Thanks Rachel🤗
Was this helpful? Yes
Areas covered
  • Greenwich
  • se18
  • Charlton
  • Woolwich
  • SE7
  • Plumstead
  • Kent
  • SE28
  • Blackheath
  • Thamesmead
  • Erith
  • West Thamesmead
  • Belvedere
  • SE2
  • Welling
  • Abbey Wood
  • Dartford
  • SE3
  • London
  • SE10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA UKALA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 4 0 0 0 0 0 0 0
Staff picture Jack
(9)

Staff picture Kirstie
(12)

No image available Courteney
(3)

Staff picture Rachel
(8)

Staff picture Harry
(2)

No image available Michael
(1)

Fees

TENANT
Set Up Fee (tenant’s share): £300.00 (inc VAT) for up to two tenants
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement.

Additional Tenant Fee: £50.00 (inc VAT) per tenant
Processing the application, associated paperwork and referencing.

Guarantor Fee: £50.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement.

Permitted Occupier Fee: £50.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy.

Accompanied Check-in Fee: No Charge
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services.

Pet Deposit: returnable additional security deposit of £200.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy.


LANDLORD
Tenant Finder Service
Non Managed: 3.5 Weeks Rental (inclusive of VAT).

Fully Managed: 2.5 Weeks Rental (inclusive of VAT).
Then 12.5% of Rental Income as it is collected.

Full Pricelists are available at www.indigoproperty.com
Last updated at 28/08/2018, 4:11 PM by Indigo Property Management Ltd - Wellington St, Lo

Complaints Procedure

WHEN THINGS
NEED SORTING OUT
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what's happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

HOW DO I REPORT A COMPLAINT?

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.

We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Customer Service Department
Indigo Property Management
45 Hare Street
London
SE18 6NE

Phone: 020 8317 4550
Email: Customerservice@indigoproperty.com



Customer complaints procedure - lettings






WHAT HAPPENS NEXT?

When we receive your complaint, we will:

• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.

• Collate as much information as possible and liaise with the various departments involved to establish all the facts.

• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need
more time to resolve your concerns however, you will receive a written explanation for the delay.


All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.



STILL NOT HAPPY?

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you.

Your concerns will be acknowledged within three working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration.

Where possible, a final response will then be issued within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform you of your right to appeal to a third party.

If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

Independent Redress Scheme



The Property Ombudsman Ltd Milford House
43-45 Milford Street Salisbury, Wiltshire SP1 2BP

Phone: 01722 333 306
Email: Online Form Available Website: www.tpos.co.uk




CONTACT PROPERTYMARK INSURANCE COMPLAINTS



As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymark website to download a complaint form.

Propertymark investigates complaints against members where there is evidence the agent has breached Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.

01926 496 791
complaints@propertymark.co.uk propertymark.co.uk/complaints


We are ARLA Propertymark Protected



If you have a complaint relating to insurance, these will be dealt with separately to ensure we are complying with regulation rules. Any insurance-related matters will be acknowledged within five working days and issues can be reported by phone, in writing by post, by email, or you can pop into your local branch and talk to one of advisors.

Please allow up to eight weeks for us to issue a final response - however we will aim to get back to you much sooner than this. If we are unable to respond fully within four weeks of receiving your complaint, we will update you on our reasons for this. Following our final response, if you are unhappy with the outcome, you can refer the matter to the Financial
Ombudsman Service:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London, E14 9SR

08000 234 567
complaint.info@financial-ombudsman.org.uk financialombudsman.org.uk

Just a note: if you are looking to refer a complaint to the Financial Ombudsman Service, you will need to have followed our complaints procedure first, and then passed the matter to the Ombudsman within six months of receiving our final response.




Indigo Property Management is registered in England and Wales under company number 05136748. Registered Office: 12 Hatherley Road, Sidcup, Kent, DA14 4DT
Last updated at 1:00 AM 01/01/1970 by Indigo Property Management Ltd

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