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    Katrina Fernandes
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    Mike Cole
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    Scott Walker
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Imagine

Block B, 26 Wilmington Close Watford

WD18 0QF

01923 630844

Jun 07,2016
Minithumbdown
By:
Jun 07,2016
1 people found
this helpful
I recently used imagine to find a property to rent and this is a company that I will Never use again. They do not know what's going on in the property as there was so many issues with the property. What makes it worse is that they are exclusive to the property. When there are issues they don't phone you back as they don't care. That is poor customer service. Scott negotiated a term on my contract that I found out 2 days before moving to the property. Scott then said you didn't ask me? He is the ...
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What agent could do to change your mind?
Very exspensive.
Comment on agent fees
Very exspensive.
Was this helpful? Yes
Apr 20,2015
Minithumbdown
By:
Apr 20,2015
2 people found
this helpful
Very Poor Customer service!!! would not use these agents again!! They will keep you imagining! bascially. No replys to phone calls! lies about the vendor. kept us waiting and waiting until we had to pull out. Wasted our money on fees with solicitor and survey! Would not recommend them to anyone! and would never use them again!...
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What agent could do to change your mind?
Wont not use this agent ever again!
Was this helpful? Yes
Feb 27,2015
Minithumbdown
By:
Feb 27,2015
1 people found
this helpful
owner along with employees should be banned from the industry. The lied about our buyer from day one.Cash buyer who needed a mortgage !!!!!!!. Don't pull the wool over my eyes Mr Cole. Your a discrace to the industry...
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What agent could do to change your mind?
reluctantly paid them but should have discounted these due to the lie\'s they told.
Comment on agent fees
reluctantly paid them but should have discounted these due to the lie\'s they told.
Was this helpful? Yes
Apr 25,2014
Minithumbdown
By:
Apr 25,2014
1 people found
this helpful
Took over three weeks to book a viewing for a flat to buy. Was fobbed off repeatedly when requesting more internal pictures and a floor plan. During the first week, the estate agent called me claiming there was a last minute opportunity to view the flat and asked me to call straight away. When I called back 15 minutes later, he had already left the office and I found out ten other people were viewing the property that evening. He kept saying that he had trouble getting access to the prope...
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Was this helpful? Yes
Mar 19,2013
Minithumbdown
By:
Mar 19,2013
3 people found
this helpful
I paid for the references and all went successful. After that I was put through to someone called Katrina Fernandes who doesn\'t have any customer service skills and doesn\'t have an idea what she is talking about. She thinks every customer is a stupid man and doesn\'t have a clue what he/she is saying. The enquiry was about the Inventory charge and she was absolutely non-sense, asking for £132 for something which wasn\'t there at all. 5 minutes down, her boss i.e MD of Imagine Group s...
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What agent could do to change your mind?
Should ahve taken things positively and should have mentioned everything clearly. Half of the staff doesn\'t have a clue what they are saying.
Was this helpful? Yes
Feb 12,2013
Minithumbdown
By:
Feb 12,2013
2 people found
this helpful
I contacted this agent on two occasions. On the first occasion I was dealt with by Bradley who had been let loose on the general public having joined 4 days ago. Sad to say he has no customer service skills and he knew nothing about the property I was enquiring after and took a message for his manager. Today I phone again and selected the sales number from the auto prompt. I would have expected to be put through to someone in sales. The call went through to a woman who also did not have any...
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What agent could do to change your mind?
I think my review outlnes why I have no confidence. I appreciate Bradley is new but he needs to be closely mentored before he has direct access to the public. Also the team need to understand they are customer facing and the phone is king in their world as a potential customer will be at the other end so they need to think before they speak and utilise their customer service skills.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £450,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £0



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Katrina Fernandes - upload your photo Katrina Fernandes
1 reviews

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Mike Cole - upload your photo Mike Cole
1 reviews

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Scott Walker - upload your photo Scott Walker
1 reviews

About Scott No description set View full profile

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