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    Katrina Fernandes
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    Mike Cole
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    Scott Walker
No description available.
Imagine

Block B, 26 Wilmington Close Watford

WD18 0QF

01923 630844
Website not available

Properties for Sale
Properties to Rent

Nov 25,2017
Minithumbdown
By: 'Helen'
Nov 25,2017
0 people found
this helpful
I've never left a negative review for anything before, but I will make an exception in this case. I used them to try to sell my flat (I fell for their inflated asking price), and have never been treated more like a number and ...
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Comment on agent fees
Standard
Was this helpful? Yes
Oct 22,2017
Minithumbdown
By: 'Alison James'
Oct 22,2017
6 people found
this helpful
Buyers, BEWARE if you are buying a property through Imagine. Sales staff, including the branch manager at Watford Branch, manipulate prospective buyers into paying more than market value, pressure them to exchange when buyers need more time to think about the transactions. They insult, cajole, ...
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 03,2017
Minithumbdown
By: 'JSB'
Feb 03,2017
1 people found
this helpful
From the point of view of the tenant, they are not helping at all. They don't manage to negotiate any better deals, they are even incapable of convincing the landlord that a bathtub should have a shower head in the 21st century. Once they get ...
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Comment on agent fees
I don't understand why the tenant has to pay to be referenced, get the inventory done or ensure the deposit. All these things should be responsibility of the landlord. I can accept cleaning fees as at least the tenant will benefit from it but they should be optional as they could opt for cleaning themselves. This is common practice, but outrageous anyway.
Was this helpful? Yes
Jun 07,2016
Minithumbdown
Scott Walker
By: 'Poor customer service, no integrity and don't bank'
Jun 07,2016
4 people found
this helpful
I recently used imagine to find a property to rent and this is a company that I will Never use again. They do not know what's going on in the property as there was so many issues with the property. What makes it worse is ...
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What agent could do to change your mind?
Very exspensive.
Attached Files
Comment on agent fees
Very exspensive.
Was this helpful? Yes
Apr 20,2015
Minithumbdown
By: 'Jo2345'
Apr 20,2015
6 people found
this helpful
Very Poor Customer service!!! would not use these agents again!! They will keep you imagining! bascially. No replys to phone calls! lies about the vendor. kept us waiting and waiting until we had to pull out. Wasted our money on fees with solicitor and survey! ...
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What agent could do to change your mind?
Wont not use this agent ever again!
Attached Files
Was this helpful? Yes
Feb 27,2015
Minithumbdown
Mike Cole
By: 'John Rander'
Feb 27,2015
4 people found
this helpful
owner along with employees should be banned from the industry. The lied about our buyer from day one.Cash buyer who needed a mortgage !!!!!!!. Don't pull the wool over my eyes Mr Cole. Your a discrace to the industry...
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What agent could do to change your mind?
reluctantly paid them but should have discounted these due to the lie\'s they told.
Attached Files
Comment on agent fees
reluctantly paid them but should have discounted these due to the lie\'s they told.
Was this helpful? Yes
Apr 25,2014
Minithumbdown
By: 'Q Tu'
Apr 25,2014
3 people found
this helpful
Took over three weeks to book a viewing for a flat to buy. Was fobbed off repeatedly when requesting more internal pictures and a floor plan. During the first week, the estate agent called me claiming there was a last minute opportunity to view the ...
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Was this helpful? Yes
Mar 19,2013
Minithumbdown
Katrina Fernandes
By: 'Zee'
Mar 19,2013
6 people found
this helpful
I paid for the references and all went successful. After that I was put through to someone called Katrina Fernandes who doesn\'t have any customer service skills and doesn\'t have an idea what she is talking about. She thinks every customer is a ...
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What agent could do to change your mind?
Should ahve taken things positively and should have mentioned everything clearly. Half of the staff doesn\'t have a clue what they are saying.
Attached Files
Was this helpful? Yes
Feb 12,2013
Minithumbdown
By: 'Yvonne'
Feb 12,2013
4 people found
this helpful
I contacted this agent on two occasions. On the first occasion I was dealt with by Bradley who had been let loose on the general public having joined 4 days ago. Sad to say he has no customer service skills and he knew nothing about the ...
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What agent could do to change your mind?
I think my review outlnes why I have no confidence. I appreciate Bradley is new but he needs to be closely mentored before he has direct access to the public. Also the team need to understand they are customer facing and the phone is king in their world as a potential customer will be at the other end so they need to think before they speak and utilise their customer service skills.
Attached Files
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
25% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £210,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 3 0 1 0 1 0 4
Katrina Fernandes - upload your photo Katrina Fernandes
1 reviews

About Katrina No description set View full profile
Mike Cole - upload your photo Mike Cole
1 reviews

About Mike No description set View full profile
Scott Walker - upload your photo Scott Walker
1 reviews

About Scott No description set View full profile

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Imagine, Watford WD18 0QF

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