London City Branch, London, E1
4.6/5, 54 reviews
96% recommended
92% sales valuation accuracy
90% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings, Management, Guaranteed Rent HMO Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with ... show more Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings, Management, Guaranteed Rent HMO Management and Mortgage Services.

So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge.

Opening Hours
Address

Ideal Locations
8-10 Greatorex Street
London
City Of London
E1 5NF
0203 500 4000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 90% £0 £0
Lettings 100% 88% £400 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 48 2 0 0 0 0 3 0
Areas covered
  • EC3
  • E1
  • EC4
  • E2
  • SE1
  • E3
  • SE16
  • E15
  • SE8
  • E5
  • WC1
  • E14
  • WC2
  • E8
  • SW1
  • E9
  • N1
  • EC1
  • W1
  • EC2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

No Properties

“Renting in London...”

Share on :
May 20,2019
Minithumbup
By: 'Toby'
May 20,2019
0 people found
this helpful
Samina has been so helpful throughout the whole renting process. Available on short notice and always ready to answer any questions I have, what could have been really difficult has been so simple....
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“Nice Experience...”

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May 17,2019
Minithumbup
Jack Bones
By: 'Taofeek Owolaju'
May 17,2019
0 people found
this helpful
My experience with Ms Begun was nice. She treated me professionally. She makes herself available when in need of her assistance....
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Comment on agent fees
Very Good
Was this helpful? Yes

“Excellent service...”

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Apr 18,2019
Minithumbup
By: 'Stuart'
Apr 18,2019
0 people found
this helpful
Samina was very professional, friendly during viewing. she went out of her way to answer all of my questions and was very patient while i was checking the property. She is an asset to your company. Keep up the excellent service you are providing!!...
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Was this helpful? Yes
By: Samina
Apr 20, 2019
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Hi Stuart, Thank you for your kind words. Samina ...

“review...”

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Apr 18,2019
Minithumbup
By: 'Victor'
Apr 18,2019
0 people found
this helpful
I feel pleased and happy as Samina as been responsable and has delivered a lovely and professional service since day one...
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By: Samina
Apr 20, 2019
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Hi Victor, Thank you for your kind comments, I am pleased that you feel this way. My aim is to be there for any requirements you may have. - Samina ...

“100 % recommend...”

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Apr 15,2019
Minithumbup
By: 'IGP'
Apr 15,2019
1 people found
this helpful
Really good customer service ! from day 1 they all have been really accommodating and efficient. Would definitely recommended the agency. Specially Samina , she has been amazing through the whole process, always open and available to help....
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Was this helpful? Yes

“Great service...”

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Apr 11,2019
Minithumbup
By: 'Ann'
Apr 11,2019
1 people found
this helpful
Hi Thank you samina for showing me around the property, even though I decided not to take it as the location is to far for me. You customer service was amazing. I would like to give 5 stars *****...
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Comment on agent fees
Not bad
Was this helpful? Yes

“Not ideal at all...”

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Mar 24,2019
Minithumbdown
By: 'A'
Mar 24,2019
0 people found
this helpful
Properties of Ideal Locations are in ideal locations, but the agency is not ideal at all. I lived in the flatshare rented from Ideal Locations agency for about one year. Maintenance and cleaning service were very bad. We had blocked sink few months, lights out ...
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Was this helpful? Yes
By: Samina
Apr 11, 2019
View all comments (1)
Hello. When reported these issues, we need to input these into our maintenance list and book for a repair, once a slot was available, the maintenance guy attended the property for these issues. In regards to the cleaners as we notified there were some issues with the cleaning company with them letting us down and delaying the cleaning with the property. We then chnaged the cleaners over to a better company who were then attending every 2 weeks. In regards to the top ups we was told by the ten ...

“Excellent...”

Share on :
Jan 24,2019
Minithumbup
By: 'Mihaela'
Jan 24,2019
1 people found
this helpful
I was delighted by the outstanding customer service provided to me by Samina Begum! Thank you for making it so easy for me and my mother and even thought you weren't feeling well, you found time to make sure we are happy with the property!...
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Comment on agent fees
Excellent service also from Mr Kabeer.
Was this helpful? Yes
By: samina
Jan 24, 2019
View all comments (1)
Hi Mihaela Thank you for your kind words. I hope that you find a suitable place for your mother. Also I knew that we would be communicating during the vieiwng as your mother would have been attending alone, I thought it would be better if I informed you that I was not present at work. Thanks again, Take care - Samina x ...

“waterside heights...”

Share on :
Nov 05,2018
Minithumbup
By: 'Llewellyn'
Nov 05,2018
1 people found
this helpful
Samina & Kabeer were both very accommodating to my requirements and needs. In particular with all the paperwork and anything I have needed Samina has out done herself and has proven to go above and beyond to ensure as a tenant requirements were/are met consistently ...
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Comment on agent fees
The fees were considerably fair!
Was this helpful? Yes
By: samina
Nov 05, 2018
View all comments (1)
Hi Llewellyn Thank you for your wonderful review. I am happy to assist you with any questions you may have. - Samina ...

“Good experience overall...”

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Aug 20,2018
Minithumbup
By: 'Karell'
Aug 20,2018
2 people found
this helpful
Good experience overall. Samina always answers when she is available and tries her best to meet the standards the situation implies....
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Was this helpful? Yes
By: Samina Begum
Aug 20, 2018
View all comments (1)
Hi Karell, Thank you for your review. Always here to assist you with any queries you may have. ...

“Feed back...”

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Aug 20,2018
Minithumbup
By: 'Senthilkumar'
Aug 20,2018
2 people found
this helpful
Great support best organized from Samina I would like to thank and best wishes to Samina for great support Keep continue the great support...
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Comment on agent fees
Good
Was this helpful? Yes
By: Senthilkumar
Aug 20, 2018
View all comments (1)
Very good support from Samina Keep up the great work and my best wishes ...

“Feedback...”

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Aug 20,2018
Minithumbup
By: 'Samina'
Aug 20,2018
2 people found
this helpful
Samina has wonderful person, Great support always provided at any time. Best thing is communication, on time updates and provide great support in terms of any request related to repair, replace or any other query. I would say the best support that I have experiencenced. ...
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Comment on agent fees
Normal
Was this helpful? Yes
By: Samina Begum
Sep 03, 2018
View all comments (1)
Hi Senthil. Thank you for your kind words, our aim is to always make your stay with us comfortable. I am always here to assist you. - Samina ...

“Positive Experience...”

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Aug 17,2018
Minithumbup
By: 'TT'
Aug 17,2018
1 people found
this helpful
Samina was professional, helpful and friendly. I have no negative feedback and would recommend her to a friend. Everything went smoothly....
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Comment on agent fees
Bad - other agencies charge less. But that's obviously not Samina's fault.
Was this helpful? Yes
By: Samina Begum
Aug 17, 2018
View all comments (1)
Hello, Thank you for your review. I am happy to assist you with any queries and deal with them in the best possible way :) Samina ...

“organised with a warm welcome...”

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Jul 16,2018
Minithumbup
By: 'Lew'
Jul 16,2018
1 people found
this helpful
Samina was absolutely lovely and helpful. She ensured that every detail of my contract was explained and carried herself in a very professional manner which ensured my confidence in herself , the team and agency....
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Comment on agent fees
Good !
Was this helpful? Yes

“Helpful...”

Share on :
May 23,2018
Minithumbup
By: 'Turki'
May 23,2018
1 people found
this helpful
She's very helpful and she replies to our emails immediately she really cares I recommend her highly She is in top of her job...
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Comment on agent fees
A bit pricey but worth it
Was this helpful? Yes
By: Samina Begum
May 23, 2018
View all comments (1)
Hello Turki Thank you for your kind words, I am always here to assist you with any queries you may have. ...

“Samina...”

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May 22,2018
Minithumbup
By: 'EP'
May 22,2018
2 people found
this helpful
Really helpful when we had any issue and also really friendly and sensitive with us. We are really thankful with her....
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Was this helpful? Yes
By: Samina Begum
May 23, 2018
View all comments (1)
Hello Estella, Thank you for your kind words, always here to assist you. ...

“For their dedication to dut...”

Share on :
May 11,2018
Minithumbup
By: 'Sanna and Adama'
May 11,2018
1 people found
this helpful
It is a great pleasure for me as a tenant of this property to expressed my satisfaction of the services rendered to me in accessing this property and the other services also available to the occupants of the property. This property is a very quite ...
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Was this helpful? Yes
By: samina
May 11, 2018
View all comments (1)
Hello Sanna and Adama, Thank you for your review, we are delighted to hear that you are satisfied with our services, we will aim to keep up with the same standard. - Samina ...

“Ideal Locations review...”

Share on :
Apr 13,2018
Minithumbup
By: 'D'
Apr 13,2018
1 people found
this helpful
Rachael is a very helpful individual who really did put my needs first to try and help me find a suitable place. She was flexible with her time and did not rush me, and her colleague stayed late at the office when I was delayed ...
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Was this helpful? Yes
By: Rachael
May 02, 2018
View all comments (1)
Thank you for your review. We will ensure from now on that we second check our rooms. It is unusual for there to be a problem in the room as we send our cleaners out to each property before letting again. With regards to the curtain rail I also apologise on their behalf as they are no longer with the agency. We have taken all your comments on board and will not make the same mistake again. ...

“Very nice...”

Share on :
Apr 13,2018
Minithumbup
By: 'Shahzad'
Apr 13,2018
0 people found
this helpful
Very cooperative people i m moving tomorrow 299 Katherine road so hopefully they will carry on same in future. Thanks...
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Comment on agent fees
Bit higher
Was this helpful? Yes
By: samina
May 03, 2018
View all comments (1)
Hello Shahzad, Thank you for your review :) - Samina ...

“Incredibly responsive, friendly, and great at her job...”

Share on :
Apr 10,2018
Minithumbup
By: 'Stefano'
Apr 10,2018
0 people found
this helpful
Samina has been a great point of contact throughout my tenancy. Professional, prompt and always considerate of our needs and concerns. As a genuine view of Ideal Locations, I can honestly say this is the best agency I have dealt with in my 15 years of ...
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Comment on agent fees
Fair and absolutely reasonable
Was this helpful? Yes
By: samina
Apr 10, 2018
View all comments (1)
Hello Stefano Thank you for your review, means so much that you are satisfied with our company and services. We will always try our best up with the best service. - Samina ...

“A reliable, honest agency that deliver in everyway....”

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Apr 10,2018
Minithumbup
By: 'Richard'
Apr 10,2018
0 people found
this helpful
Ideal Locations, specifically Samina, have been a dream to be with. Every issue they sort efficiently and effectively. They are open and honest with every little detail and it is obvious that they take pride in delivering the best they possibly can. As a first ...
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Comment on agent fees
Good
Was this helpful? Yes
By: samina
Apr 10, 2018
View all comments (1)
Hello Richard, Thank you for your review and kind words. We are always here to assist you with any queries you may have. - Samina ...

“I have been in this company for a year and a half, and I feel very comfortable...”

Share on :
Mar 26,2018
Minithumbup
By: 'Sofia Miladivova'
Mar 26,2018
1 people found
this helpful
I would like to add staff member Samina. In the prolongation of the year of the year, in the beautiful Ashfild streets, which are well known to the public, the succession of these pieces was sold out of the whole, and the sum of 2 months ...
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Comment on agent fees
good
Was this helpful? Yes
By: Samina
Mar 28, 2018
View all comments (1)
Hello Sofia, Thank you for your review. We are pleased that you are comfortable with us, we are always here to assist you :) Samina ...

“General Review...”

Share on :
Mar 20,2018
Minithumbdown
By: 'Anon.'
Mar 20,2018
0 people found
this helpful
Overall the Agency fulfilled most of their obligations under the tenancy agreement. Although there were instances where their behaviour or responsiveness was not adequate, we have no significant issues with the Agent....
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Was this helpful? Yes

“Very good service...”

Share on :
Mar 20,2018
Minithumbup
By: 'Tanzir'
Mar 20,2018
1 people found
this helpful
Hi She very helpful and try always doing everything our requests quickly Thanks for everything and definitely I recommend to go there...
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Was this helpful? Yes
By: samina
Jul 13, 2018
View all comments (1)
Hi Tanzir Thank you for your lovely review, it was great having you stay in our properties. ...

“Very good!...”

Share on :
Mar 18,2018
Minithumbup
By: 'Inma'
Mar 18,2018
0 people found
this helpful
Both agents are very kind and efficient. They always answer and help shortly whenever I have problems or doubts about the house. My experience is positive and I am grateful....
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Was this helpful? Yes
By: Samina
Mar 19, 2018
View all comments (1)
Hi Maria Thank you for your kind words. We are always here to assist you with any queries you may have. - Samina ...

“Samina is very helpful in solving the issues that arise ......”

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Mar 17,2018
Minithumbup
By: 'Marija Zavoronkova'
Mar 17,2018
0 people found
this helpful
Samina is very helpful in solving the issues that arise from time to time. She is very quick in replying to the emails and she always tries to make our living in the property as comfortable as possible....
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Was this helpful? Yes
By: Samina
Mar 19, 2018
View all comments (1)
Hi Marija Thank you for your kind words, I am always here to assist you with any queries you may have. ...

“The woman has a wonderful heart. The woman is doing ......”

Share on :
Mar 17,2018
Minithumbup
By: 'RE'
Mar 17,2018
0 people found
this helpful
The woman has a wonderful heart. The woman is doing a perfect job. because he likes the job. I was very helpful when I told her the first time I met with this lady. I know you were happy when you helped people Thank you ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Samina
Mar 19, 2018
View all comments (1)
Hi Remzi, Thank you for your kind words it means a lot that you enjoyed your stay at Nelmes road. - Samina ...

“Great Experience...”

Share on :
Mar 16,2018
Minithumbup
By: 'Sophie'
Mar 16,2018
0 people found
this helpful
Everything went really smoothly, and I really liked the place. With the exception of a small delay with returning the deposit, it was a great experience....
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By: Samina
Mar 16, 2018
View all comments (1)
Hello Thank you for your review. ...
Staff picture Manjit
(11)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Kabeer Yaseen, who will review your matter file and speak to the member of staff who acted for you.

3. Kabeer Yaseen will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Kabeer Yaseen will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk
Last updated at 1:00 AM 01/01/1970 by

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Ideal Locations

Branch - London City Branch, London, E1