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    Manjit
Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings, Management, Guaranteed Rent HMO Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge.
Ideal Locations

8-10 Greatorex Street London
City Of London
E1 5NF

0203 500 4000
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Properties for Sale
Properties to Rent

“waterside heights...”

Nov 05,2018
Minithumbup
By: 'Llewellyn'
Nov 05,2018
1 people found
this helpful
Samina & Kabeer were both very accommodating to my requirements and needs. In particular with all the paperwork and anything I have needed Samina has out done herself and has proven to go above and beyond to ensure as a tenant requirements were/are met ...
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Comment on agent fees
The fees were considerably fair!
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By: samina
Nov 05, 2018
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Hi Llewellyn Thank you for your wonderful review. I am happy to assist you with any questions you may have. - Samina ...

“Good experience overall...”

Aug 20,2018
Minithumbup
By: 'Karell'
Aug 20,2018
2 people found
this helpful
Good experience overall. Samina always answers when she is available and tries her best to meet the standards the situation implies....
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By: Samina Begum
Aug 20, 2018
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Hi Karell, Thank you for your review. Always here to assist you with any queries you may have. ...

“Feed back...”

Aug 20,2018
Minithumbup
By: 'Senthilkumar'
Aug 20,2018
2 people found
this helpful
Great support best organized from Samina I would like to thank and best wishes to Samina for great support Keep continue the great support...
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Comment on agent fees
Good
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By: Senthilkumar
Aug 20, 2018
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Very good support from Samina Keep up the great work and my best wishes ...

“Feedback...”

Aug 20,2018
Minithumbup
By: 'Samina'
Aug 20,2018
2 people found
this helpful
Samina has wonderful person, Great support always provided at any time. Best thing is communication, on time updates and provide great support in terms of any request related to repair, replace or any other query. I would say the best support that I have experiencenced. ...
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Comment on agent fees
Normal
Was this helpful? Yes
By: Samina Begum
Sep 03, 2018
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Hi Senthil. Thank you for your kind words, our aim is to always make your stay with us comfortable. I am always here to assist you. - Samina ...

“Positive Experience...”

Aug 17,2018
Minithumbup
By: 'TT'
Aug 17,2018
1 people found
this helpful
Samina was professional, helpful and friendly. I have no negative feedback and would recommend her to a friend. Everything went smoothly....
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Comment on agent fees
Bad - other agencies charge less. But that's obviously not Samina's fault.
Was this helpful? Yes
By: Samina Begum
Aug 17, 2018
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Hello, Thank you for your review. I am happy to assist you with any queries and deal with them in the best possible way :) Samina ...

“organised with a warm welcome...”

Jul 16,2018
Minithumbup
By: 'Lew'
Jul 16,2018
1 people found
this helpful
Samina was absolutely lovely and helpful. She ensured that every detail of my contract was explained and carried herself in a very professional manner which ensured my confidence in herself , the team and agency....
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Comment on agent fees
Good !
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“Helpful...”

May 23,2018
Minithumbup
By: 'Turki'
May 23,2018
1 people found
this helpful
She's very helpful and she replies to our emails immediately she really cares I recommend her highly She is in top of her job...
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Comment on agent fees
A bit pricey but worth it
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By: Samina Begum
May 23, 2018
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Hello Turki Thank you for your kind words, I am always here to assist you with any queries you may have. ...

“Samina...”

May 22,2018
Minithumbup
By: 'EP'
May 22,2018
2 people found
this helpful
Really helpful when we had any issue and also really friendly and sensitive with us. We are really thankful with her....
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By: Samina Begum
May 23, 2018
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Hello Estella, Thank you for your kind words, always here to assist you. ...

“For their dedication to dut...”

May 11,2018
Minithumbup
By: 'Sanna and Adama'
May 11,2018
1 people found
this helpful
It is a great pleasure for me as a tenant of this property to expressed my satisfaction of the services rendered to me in accessing this property and the other services also available to the occupants of the property. This property is a very quite ...
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Was this helpful? Yes
By: samina
May 11, 2018
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Hello Sanna and Adama, Thank you for your review, we are delighted to hear that you are satisfied with our services, we will aim to keep up with the same standard. - Samina ...

“Ideal Locations review...”

Apr 13,2018
Minithumbup
By: 'D'
Apr 13,2018
1 people found
this helpful
Rachael is a very helpful individual who really did put my needs first to try and help me find a suitable place. She was flexible with her time and did not rush me, and her colleague stayed late at the office when I was delayed ...
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Was this helpful? Yes
By: Rachael
May 02, 2018
View all comments (1)
Thank you for your review. We will ensure from now on that we second check our rooms. It is unusual for there to be a problem in the room as we send our cleaners out to each property before letting again. With regards to the curtain rail I also apologise on their behalf as they are no longer with the agency. We have taken all your comments on board and will not make the same mistake again. ...

“Very nice...”

Apr 13,2018
Minithumbup
By: 'Shahzad'
Apr 13,2018
0 people found
this helpful
Very cooperative people i m moving tomorrow 299 Katherine road so hopefully they will carry on same in future. Thanks...
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Comment on agent fees
Bit higher
Was this helpful? Yes
By: samina
May 03, 2018
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Hello Shahzad, Thank you for your review :) - Samina ...

“Incredibly responsive, friendly, and great at her job...”

Apr 10,2018
Minithumbup
By: 'Stefano'
Apr 10,2018
0 people found
this helpful
Samina has been a great point of contact throughout my tenancy. Professional, prompt and always considerate of our needs and concerns. As a genuine view of Ideal Locations, I can honestly say this is the best agency I have dealt with in my 15 years of ...
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Comment on agent fees
Fair and absolutely reasonable
Was this helpful? Yes
By: samina
Apr 10, 2018
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Hello Stefano Thank you for your review, means so much that you are satisfied with our company and services. We will always try our best up with the best service. - Samina ...

“A reliable, honest agency that deliver in everyway....”

Apr 10,2018
Minithumbup
By: 'Richard'
Apr 10,2018
0 people found
this helpful
Ideal Locations, specifically Samina, have been a dream to be with. Every issue they sort efficiently and effectively. They are open and honest with every little detail and it is obvious that they take pride in delivering the best they possibly can. As a first ...
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Comment on agent fees
Good
Was this helpful? Yes
By: samina
Apr 10, 2018
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Hello Richard, Thank you for your review and kind words. We are always here to assist you with any queries you may have. - Samina ...

“I have been in this company for a year and a half, and I feel very comfortable...”

Mar 26,2018
Minithumbup
By: 'Sofia Miladivova'
Mar 26,2018
1 people found
this helpful
I would like to add staff member Samina. In the prolongation of the year of the year, in the beautiful Ashfild streets, which are well known to the public, the succession of these pieces was sold out of the whole, and the sum of 2 months ...
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Comment on agent fees
good
Was this helpful? Yes
By: Samina
Mar 28, 2018
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Hello Sofia, Thank you for your review. We are pleased that you are comfortable with us, we are always here to assist you :) Samina ...

“General Review...”

Mar 20,2018
Minithumbdown
By: 'Anon.'
Mar 20,2018
0 people found
this helpful
Overall the Agency fulfilled most of their obligations under the tenancy agreement. Although there were instances where their behaviour or responsiveness was not adequate, we have no significant issues with the Agent....
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“Very good service...”

Mar 20,2018
Minithumbup
By: 'Tanzir'
Mar 20,2018
1 people found
this helpful
Hi She very helpful and try always doing everything our requests quickly Thanks for everything and definitely I recommend to go there...
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By: samina
Jul 13, 2018
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Hi Tanzir Thank you for your lovely review, it was great having you stay in our properties. ...

“Very good!...”

Mar 18,2018
Minithumbup
By: 'Inma'
Mar 18,2018
0 people found
this helpful
Both agents are very kind and efficient. They always answer and help shortly whenever I have problems or doubts about the house. My experience is positive and I am grateful....
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Was this helpful? Yes
By: Samina
Mar 19, 2018
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Hi Maria Thank you for your kind words. We are always here to assist you with any queries you may have. - Samina ...
Mar 17,2018
Minithumbup
By: 'Marija Zavoronkova'
Mar 17,2018
0 people found
this helpful
Samina is very helpful in solving the issues that arise from time to time. She is very quick in replying to the emails and she always tries to make our living in the property as comfortable as possible....
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Was this helpful? Yes
By: Samina
Mar 19, 2018
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Hi Marija Thank you for your kind words, I am always here to assist you with any queries you may have. ...
Mar 17,2018
Minithumbup
By: 'RE'
Mar 17,2018
0 people found
this helpful
The woman has a wonderful heart. The woman is doing a perfect job. because he likes the job. I was very helpful when I told her the first time I met with this lady. I know you were happy when you helped people Thank you ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Samina
Mar 19, 2018
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Hi Remzi, Thank you for your kind words it means a lot that you enjoyed your stay at Nelmes road. - Samina ...

“Great Experience...”

Mar 16,2018
Minithumbup
By: 'Sophie'
Mar 16,2018
0 people found
this helpful
Everything went really smoothly, and I really liked the place. With the exception of a small delay with returning the deposit, it was a great experience....
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Was this helpful? Yes
By: Samina
Mar 16, 2018
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Hello Thank you for your review. ...
Mar 15,2018
Minithumbup
By: 'Nas Kazi'
Mar 15,2018
1 people found
this helpful
Samina is a great agent. She was very helpful and informative during the initial viewings process and answered all of the questions that I had on various properties viewed. She addresses any house queries promptly and she goes out of her way to ensure that ...
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Comment on agent fees
Agency fees were a little steep but this is imposed by the Agency rather than the Agent.
Was this helpful? Yes
By: Samina
Mar 15, 2018
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Hi Nas Thanks for your review, I am always here to assist you with any queries you may have. ...
Mar 14,2018
Minithumbup
By: 'Anonymous'
Mar 14,2018
1 people found
this helpful
This agency has been reliable. A few issues in the house, but have been handled effectively. Alll in all, happy with the service they have provided....
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Comment on agent fees
Have not had any issues with it.
Was this helpful? Yes
By: Samina
Mar 14, 2018
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Hello Thank you for your review, we are always here to assist you. ...
Mar 14,2018
Minithumbup
By: 'Nasi'
Mar 14,2018
1 people found
this helpful
She is very responsible and pay attention to issue with lots of care. Very fast respond and kind. Thank you...
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Was this helpful? Yes
By: Samina
Mar 14, 2018
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Hi Nasi, Thank you for your review and kind words. ...
Mar 13,2018
Minithumbup
By: 'Ashley Eales'
Mar 13,2018
1 people found
this helpful
Great to deal with and customer service is top notch. They make the whole process smooth and are always happy to help. Would highly recommend!...
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Comment on agent fees
Perhaps a bit higher then I would have liked to have paid however it is in line with average market costs and fee.
Was this helpful? Yes
By: Samina
Mar 14, 2018
View all comments (1)
Hi Ashley Thank you for your review. ...
Mar 13,2018
Minithumbup
By: 'Alessandro'
Mar 13,2018
1 people found
this helpful
Samina is a very skilled professional in both, office management and costumer service. Polite and always available, she has shown the ability to ensure a high quality service also in complicated situation.....
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Comment on agent fees
Good
Was this helpful? Yes
By: Samina
Mar 14, 2018
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Hi Alessandro Thank you for your review, your queries are always important to us and we will do our best to resolve them. ...
Mar 12,2018
Minithumbup
By: 'Ruth'
Mar 12,2018
1 people found
this helpful
Always responds promptly and professionally when contacted, with Requests being dealt with according to what is asked for. Nothing seems to be too much....
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By: Samina
Mar 13, 2018
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Hi Ruth, Thank you for your review. We are always here to assist you with any queries. ...
Mar 10,2018
Minithumbup
By: 'Arunas'
Mar 10,2018
1 people found
this helpful
Samina and Rachael are professional, helpful, always do the best to solve problems, excellent communication. Pleasure to be a tenant of this agency. Thank you....
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By: Rachael
Mar 12, 2018
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Thank you Arunas. ...
Mar 09,2018
Minithumbup
By: 'StevieJ'
Mar 09,2018
1 people found
this helpful
Both Rachael and Samina are excellent at their job. Both are very polite and professional with a good people skills and telephone manner. They are keen to help and do their best to solve problems quickly and always return calls when they say they will ...
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Was this helpful? Yes
By: Rachael
Mar 12, 2018
View all comments (2)
Thank you very much. ...
Areas covered
  • EC3
  • E1
  • EC4
  • E2
  • SE1
  • E3
  • SE16
  • E15
  • SE8
  • E5
  • WC1
  • E14
  • WC2
  • E8
  • SW1
  • E9
  • N1
  • EC1
  • W1
  • EC2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 42 1 0 0 0 0 2 0

Fees

SALE FEE - 1% Sole Agency Fee
1.5% Multi Agency Fee

LETTINGS FEE -
10% Full Management
6% Let only Fee

Please quote reference All Agent to receive this special offer.
Last updated at 01/01/1970, 1:00 AM by

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Kabeer Yaseen, who will review your matter file and speak to the member of staff who acted for you.

3. Kabeer Yaseen will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Kabeer Yaseen will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk
Last updated at 1:00 AM 01/01/1970 by

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