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    Marc Lissen
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    Mark Lissen
No description for branch.
Hurford Salvi Carr

9 Branch Road, Limehouse Basin Limehouse, London
Greater London
E14 9HS

020 7791 7000
Jul 12,2017
Minithumbup
Sebastian Sookermany
By: 'Sophie'
Jul 12,2017
0 people found
this helpful
Sebastian was incredibly helpful, friendly and efficient. As a first time buyer I really appreciated how he helped me navigate through and understand all the processes, and he was always quick to respond to any queries I had. He couldn't have made it easier and was a real pleasure to deal with. Thank you!...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 12,2017
Minithumbup
John Kilden
Judy Ly
By: 'Andrii'
Jun 12,2017
0 people found
this helpful
Smooth, professional and efficient service, both in terms of choosing a property and going through all contractual and financial formalities. The only relatively slow part of the process is obtaining a reference from the third party agency. 10/10, would rent again....
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Comment on agent fees
Fair
Was this helpful? Yes
Jun 06,2017
Minithumbup
Sylvia Newman
Sebastian Sookermany
By: 'Eve'
Jun 06,2017
0 people found
this helpful
Sylvia and Sebastian were helpful to us throughout our long purchase process. They were quick to respond to my questions and were a great liaison between us and the sellers. Thanks to both of you for your help and advice!...
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Comment on agent fees
N/A
Was this helpful? Yes
May 25,2017
Minithumbup
John Kilden
Michele
By: 'Artem'
May 25,2017
0 people found
this helpful
The level of service provided by Hurford Salvi Carr is of high standard. From the start, John has shown attention to detail when it came to my requests and made the whole process as smooth and stress free as possible, especially when it came to moving my belongings to a new flat. I would like to personally thank Michele for helping me to carry heavy boxes and suitcases into the apartment, that was really nice of her! Overall, I am very pleased with HSC; they even provide additional move in servi...
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Comment on agent fees
Good
Was this helpful? Yes
May 02,2017
Minithumbup
Mark Lissen
Judy Ly
By: 'Shenaz Rezapoor'
May 02,2017
0 people found
this helpful
I have been absolutely satisfied with the service I have received from all the staff involved in renting my apartment for the last many years. All the staff are very professional and caring, everything gets done on time with a very high standard....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 13,2017
Minithumbup
Marc Lissen
John Kilden
By: '2 Bed Owner'
Apr 13,2017
1 people found
this helpful
I have been very happy with the service provided by Marc and John. Very prepared and always available, with fast revert time. They found a very suited tenant for my property, matching my price target. They have been very helpful also after contracts have been signed, with both myself (owner) and the tenant, in setting up all required administration....
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Was this helpful? Yes
Mar 30,2017
Minithumbup
Sebastian Sookermany
Kirk parry
By: 'cjfc'
Mar 30,2017
0 people found
this helpful
Very efficient and supportive through what was a difficult and frustrating transaction. Dealing tactfully but firmly with a sometimes very difficult buyer....
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Comment on agent fees
Not the cheapest but worth the money
Was this helpful? Yes
Mar 08,2017
Minithumbup
Kirk parry
By: 'Anne-Marie'
Mar 08,2017
0 people found
this helpful
I thoroughly recommend this agent. Throughout both letting and selling my property, they have been professional, efficient and above all, supportive. Kirk Parry managed the whole process for me, and as I don't live locally, he went above and beyond to get my sale through as quickly and smoothly as possible. Rarely have I ever seen such commitment in an agent....
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Comment on agent fees
I don't sell property regularly, but since when did the purchase price have to be doubled before the commission was applied.....??!!
Was this helpful? Yes
Mar 02,2017
Minithumbup
Kirk parry
By: 'TD'
Mar 02,2017
0 people found
this helpful
I have known Kirk from showing us other properties in years before, he was always very helpful. With our purchase Kirk was very flexible when arranging to view the property multiple times and has been accommodating with various requirements during the purchase process. He is continuing to offer after sales support that is much appreciated. - Thank you Kirk!...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 22,2017
Minithumbup
Marc Lissen
By: 'Andrew'
Feb 22,2017
0 people found
this helpful
It was challenging for me being faced with the incredible levels of bureaucracy involved in renting in UK now.. with me here and my family not yet arrived, Marc and Judy gently guided me through the process, my frustration ebbed although my amazement remains.....
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Comment on agent fees
A lot of fees.. for many and various things.. compared to Australia or NZ its way over the top, but I'm not landing it with HSC i'm guessing this is endemic based on over regulation
Was this helpful? Yes
Feb 21,2017
Minithumbup
Marc Lissen
By: 'Angela Randall'
Feb 21,2017
0 people found
this helpful
Marc is reliable, always easy to get hold of and has responded promptly and efficiently to all my emails and phone calls regarding the letting of my flat. He is knowledgeable about the property market and has given me good, honest advice about current rental values. Marc has been my point of contact from start to finish and has guided me throughout the whole process, from initial valuation and marketing through to viewing appointments/feedback and the final contract documentation. Marc is ver...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 20,2017
Minithumbup
Marc Lissen
John Kilden
By: 'EA'
Feb 20,2017
0 people found
this helpful
I have dealt with HSC for many many years now and find the company to be very professional in the lettings of my flats. The Manager Marc Lissen is very amiable and knowledgeable and easy to talk to. Also John Kilden who let my last flat kept me well informed of developments with tenants and I would highly recommend this company if you wish to let your flat....
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Comment on agent fees
Agents fees reasonable
Was this helpful? Yes
Feb 18,2017
Minithumbup
Marc Lissen
By: 'Paul Fincham'
Feb 18,2017
0 people found
this helpful
HSC took on the letting of my new flat in Limehouse, found a suitable tenant and completed the whole process highly efficiently. It was a pleasure dealing with Marc Lissen and his team there. Paul Fincham...
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Comment on agent fees
competitive
Was this helpful? Yes
Feb 08,2017
Minithumbup
John Kilden
Judy Ly
By: 'Emma D'
Feb 08,2017
0 people found
this helpful
John and Judy were both fantastic, really helpful and readily available. My only slight niggle with the process were the third party agencies HSC use for referencing and checking in. Both referees complained that the referencing process was time consuming and the online system didn't work. My boss ended up having to call the agency for support and fill out the form twice. In addition, one of the agents called the office and reduced our receptionist to tears. Obviously, both experiences were in...
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Comment on agent fees
Good.
Was this helpful? Yes
By: Paul Driscoll
Feb 09, 2017
View all comments (1)
Dear Emma, Thank you for your review, and we are sorry that you did not have a good experience with the referencing company we use. I have asked the company to review their recorded call logs and investigate so we can best ensure this does not happen again. I hope by now you are enjoying your new home. Regards Paul Driscoll ...
Jan 16,2017
Minithumbup
Sebastian Sookermany
Sylvia Newman
By: 'Anna'
Jan 16,2017
0 people found
this helpful
Sebastian and Sylvia have both been very helpful throughout my process of buying a property. Sylvia was knowledgeable when providing the steps I need to take to move forward with the purchase process. Both Sebastian and Sylvia were very responsive to my queries and were always available to assist me. I am very happy to come across both agents and highly recommend them. The transaction went smoothly. Appreciate all the help....
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Was this helpful? Yes
Jan 16,2017
Minithumbup
Kirk Parry
By: 'Simon'
Jan 16,2017
0 people found
this helpful
Recently purchased a property, with Kirk being the agent. He was very helpful and flexed his schedule to allow multiple visits prior to purchase. He was also on hand to take the surveyor round with little notice so I didn't have to get time off work. Kirk sent weekly updates without prompting or being asked to, informing me on progress the vendor had made with their solicitors and various filings, all helping to keep the process moving along smoothly. It was great to have the agent more involved...
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Comment on agent fees
N/A - purchasing apartment
Was this helpful? Yes
Jan 13,2017
Minithumbup
John Kilden
Judy Ly
By: 'Jacopo'
Jan 13,2017
0 people found
this helpful
John and Judy showed a remarkable attention to my needs and provided an excellent and attentive professional service. They exceeded my expectations and helped me finding a solution in less than a couple of business days....
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Was this helpful? Yes
Jan 09,2017
Minithumbup
John Kilden
Judy Ly
By: 'Tim'
Jan 09,2017
0 people found
this helpful
Thanks for the help in letting the new flat. The HSC team was very professional were highly responsive. I hope to deal with you & your firm again....
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Was this helpful? Yes
Dec 20,2016
Minithumbup
Jomar Fernades
Marc Lissen
By: 'Andrew Boakes'
Dec 20,2016
0 people found
this helpful
Excellent and truly professional service at good value from start to finish with the peace of mind that your property is in safe hands. Have used Hurford Salvi Carr 3 times now and wouldn't consider anyone else....
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Comment on agent fees
Good value
Was this helpful? Yes
Dec 09,2016
Minithumbup
Kirk parry
By: 'RobK'
Dec 09,2016
0 people found
this helpful
Hurford Salvi Carr provided and excellent service as agents for the recent sale of my apartment. Kirk Parry provided me with excellent advise throughout the process with regular feedback both before and after the sale was agreed. I had previously used Hurford Salvi Carr as letting and Management agents for the same apartment and have found them to be very good on all occasions....
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Comment on agent fees
The fee was reasonable.
Was this helpful? Yes
Nov 25,2016
Minithumbdown
Kirk parry
By: 'Sam'
Nov 25,2016
0 people found
this helpful
Kirk acted as agent when I was buying a property. He was extremely helpful in applying pressure to both sets of solicitors when needed and was very efficient with his responses to any questions posed. When beyond expected to get matters pushed through....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 19,2016
Minithumbup
Kirk Parry
By: 'garethlist'
Oct 19,2016
0 people found
this helpful
Kirk provided excellent support to enable us to battle through a sale transaction which was over complicated by the lawyers on both sides. He facilitated communications effectively to help us close the sale and remained professional throughout. After we initially lost a buyer over the Brexit uncertainty, Kirk found a new buyer within a very short time frame and agreed identical terms which we were very happy with. A great guy to deal with....
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Comment on agent fees
The fees negotiated were very fair in regards to the professional service provided.
Was this helpful? Yes
Oct 18,2016
Minithumbup
Kirk Parry
By: 'Jon C'
Oct 18,2016
0 people found
this helpful
Kirk was extremely flexible when first arranging to view - has been patient with both our and the seller's requirements during the purchase process, and is continuing to offer support generously after we have moved in. I cannot recommend Kirk highly enough - Thanks!...
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Comment on agent fees
N/A as I'm a purchaser
Was this helpful? Yes
Oct 15,2016
Minithumbup
Jomar Fernades
Judy Ly
By: 'A Morris'
Oct 15,2016
0 people found
this helpful
Excellent service from all of the team at HSC from start to finish. Polite, helpful and prompt, and the property monthly rental cost is more than fair. Pushed by the 3rd party referencing company to get all documentation over immediately early on in the process, but that just meant everything was sorted well in advance, and so I suppose it was one less thing to worry about. Would recommend...
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Comment on agent fees
Average fees for London estate agents
Was this helpful? Yes
Nov 04,2015
Minithumbdown
By: 'Michele'
Nov 04,2015
1 people found
this helpful
So far it has been terrible! First they changed the contract after I signed a first copy and paid the first month and deposit. I was promised that I would have been provided with a signed letter from the landlord stating that I would have had an additional year after the end of the term at the same price (letter never arrived and when I reminded I didn't get any answer from them). At the check in the flat was in terrible conditions. Dirty and with several maintence issues. I asked to amend t...
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What agent could do to change your mind?
Be transparent during negotiations Provide timely and quality support to fix maintenance issues Deliver the flat in good cleaning conditions
Attached Files
Comment on agent fees
They even didn't say there was a car box included that I don't need...
Was this helpful? Yes
By: Mason Brooks
Nov 05, 2015
View all comments (1)
Dear Michele I am very sorry to hear you have had such a bad experience with Hurford Salvi Carr. We do list customer care very highly within our organisation and have systems and procedures to deal all types of queries and problems. If problems cant be rectified internally the we have a formal complaints procedure which ultimately is dealt with by the property ombudsman. As this is the first I have heard of this issue, I would be happy to meet you in our Limehouse office to discuss or you can ...
Oct 21,2013
Minithumbup
By: 'Andrew'
Oct 21,2013
2 people found
this helpful
I had used another local agent in Limehouse to rent my property, but was less than impressed with their service. So contacted Hurford Salvi Carr when I had thoughts about selling. Dealing with them was very easy from the outset. The sales manager knew what he was talking about, and came across as professional and courteous. Not only did they present my flat very well and give good detailed feedback after all viewings, but when negotiating an offer they also gave very good advice that enabled me ...
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Was this helpful? Yes
Oct 15,2013
Minithumbup
By: 'Eme'
Oct 15,2013
2 people found
this helpful
Recently let my 3 bedroom apartment in Narrow street with Hurfords, the initial meeting with the lettings manager was very productive and to date the property management team appear to be very proficient. Very pleased indeed....
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Was this helpful? Yes
Oct 15,2013
Minithumbup
By: 'Max'
Oct 15,2013
2 people found
this helpful
I have been using agents in the E14 area for many years to manage my portfolio of properties. I had heard of HSC but had never previously used them. I appointed them on one of my properties and very quickly made them my lead agent. The staff cant do enough for you and the company from the very top appear to be exceptionally customer focused. Well worth popping in for a coffee with these guys...
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Was this helpful? Yes
Oct 14,2013
Minithumbup
By: 'james'
Oct 14,2013
2 people found
this helpful
never could one say a managing agent was brilliant but on the whole I was happy with the service levels I received from the guys in the basin, the service dipped at the end of 2012 but seems some new members to the team and some reasonably intelligent tradesmen have been introduced, overall no champagne and flowers but in all my years as a renter I couldn\'t say I have been amazed by any agents...
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Was this helpful? Yes
Oct 09,2013
Minithumbdown
By: 'prexy'
Oct 09,2013
3 people found
this helpful
This agent is horrible. They give you ridiculous excuses to delay taking action when repairs and problems arises and requested. Few excuses such we lost the email/s, we only have your foreign number (that is after they have been updated numerous times and renting at the same property for 3 years), or they do not reply at all. They do not care at all about the tenants. You will be left hanging for weeks without any updates on your problem. They can\'t be bothered if your toilet is broken, boiler ...
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Was this helpful? Yes
By: Natalie Doyle
Oct 10, 2013
View all comments (2)
Please accept my apologises for the service you have received. I welcome you to contact me or visit the office; I will ensure that I resolve any issues immediately. I will also ensure that I deal with any staff that are not providing the appropriate service รขโ‚ฌโ€œ Natalie Doyle รขโ‚ฌโ€œ Manager of finance & property management รขโ‚ฌโ€œ natalie.doyle@h-s-c.co.uk ...
Areas covered
  • E14
  • Canary Wharf
  • E1
  • Poplar
  • E3
  • Limehouse
  • E16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ335,000
  • Max: ยฃ795,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

NAEA ARLA RICS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 8 7 6 0 6 1 2 1
Marc Lissen - upload your photo Marc Lissen
6 reviews

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mason brooks - upload your photo mason brooks
1 reviews

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Kirk parry - upload your photo Kirk parry
5 reviews

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Jomar Fernades - upload your photo Jomar Fernades
2 reviews

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Judy Ly - upload your photo Judy Ly
6 reviews

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Kirk Parry - upload your photo Kirk Parry
3 reviews

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John Kilden - upload your photo John Kilden
7 reviews

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Sebastian Sookermany - no image available Sebastian Sookermany
Sales Manager
4 reviews

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Sylvia Newman - upload your photo Sylvia Newman
2 reviews

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Michele  - upload your photo Michele
1 reviews

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Mark Lissen - upload your photo Mark Lissen
1 reviews

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Job vacancies

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Fees

No fees set.
Last updated at 11:16 AM 20/10/2016 by Sebastian

Complaints Procedure

No procedure set.
Last updated at 11:16 AM 20/10/2016 by Sebastian

Awards won by Hurford Salvi Carr, London E14 9HS

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