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    Kerry Ward
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No description for branch.
Hurford Salvi Carr

1 Britton Street Clerkenwell, London
Greater London
EC1M 5NW

020 7490 1122
Aug 09,2017
Minithumbup
Giada Tramonti
Kerry Ward
By: 'Chris'
Aug 09,2017
0 people found
this helpful
Wonderful experience in moving with this great team. Super helpful at every step of the way, would highly recommend if anyone is in need of an agent in the Clerkenwell area!...
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Comment on agent fees
In line with what I have come to expect, pretty middle of the road, not too expensive.
Was this helpful? Yes
Aug 04,2017
Minithumbdown
By: 'TYJH'
Aug 04,2017
0 people found
this helpful
Prospective tenant beware !!!! Their services are terrible. They only reply and act promptly when it comes to taking money from you. But they don't care about anything relates to your flat. It took them 5 months until today and they still haven't resolve some maintenance issues (the window, the switch and fridge door) at my flat. They tried to make tenants responsible to resolve and pay for all the maintenance works. ( the bath tube, switch, kitchen utilities) They are ridiculously rude and sho...
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Was this helpful? Yes
By: Paul Driscoll
Aug 04, 2017
View all comments (1)
Dear TYJH We were surprised to receive your review, especially seeing as you moved out of the property several months ago. I will ask my head of property management to email you privately and answer any points that would be unprofessional to discuss in a public forum, but for the record I would like to point out the following: As with all AST tenancies, responsibility for certain maintenance issues (such as changing your lightbulbs) falls upon the tenant รขโ‚ฌโ€œ These are clearly d ...
Jul 18,2017
Minithumbup
Angela Kelly
Giada Tramonti
By: 'Francesca Z'
Jul 18,2017
0 people found
this helpful
I have been with this agency for over a year. The staff a very professional, deal with issues promptly. Excellent service and professional agents. Which is not that common in London. A special thanks to Angela and the team....
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Was this helpful? Yes
Jul 16,2017
Minithumbup
Kerry Ward
Sam Smith
By: 'Mike T'
Jul 16,2017
0 people found
this helpful
As always, a great experience with HSC. I've been with them for 18years now and would not consider any other Clerkenwell Agent. They know what I need as a Landlord and always fulfil my requirements for all my Properties. Sam found the Right Tenants this time and Kerry pulled it all together as efficiently as ever. Thank-You!...
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Was this helpful? Yes
Jul 13,2017
Minithumbup
Sam Smith
By: 'Rian'
Jul 13,2017
0 people found
this helpful
Sam was a pleasure to work with. Very personable guy, was on time for every meeting/viewing and went out of his way to make sure that everything was to our satisfaction - even replying to messages late in the evening. He was also very helpful in making sure that the refurbishments we asked for at the flat were done to our taste rather than some generic quality. Thanks for your help Sam, really appreciate it :)...
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Was this helpful? Yes
Jun 14,2017
Minithumbup
Kerry Ward
Sam Smith
By: 'P Sutton'
Jun 14,2017
0 people found
this helpful
Great service - friendly, helpful & professional. Always very quick in getting back to me with feedback and answers to my questions....
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May 19,2017
Minithumbup
Giada Tramonti
Kerry Ward
By: 'HK and Steve'
May 19,2017
0 people found
this helpful
The Hurford Salvi Carr team has been friendly, professional and efficient in getting the tenants for our property. It only took a few days to find tenants for the property! Angela Kelly, Giada Tramonti and Kerry Ward have all provided a professional service....
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Apr 28,2017
Minithumbup
Garrie Mayers
By: 'Krystal'
Apr 28,2017
0 people found
this helpful
Garrie clearly is focused 110% on service, he went above and beyond to help me with acquiring this my new flat and the experience could not have been more positive!...
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Comment on agent fees
Very reasonable!
Was this helpful? Yes
Apr 04,2017
Minithumbup
Garrie Mayers
By: 'Jens'
Apr 04,2017
0 people found
this helpful
Overall really good experience in every respect with trustworthy advice and immediate help at every step. Friendly, responsive, everything you would expect from an estate agent with integrity....
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Comment on agent fees
Normal
Was this helpful? Yes
Feb 21,2017
Minithumbup
Angela Kelly
By: 'AJM'
Feb 21,2017
0 people found
this helpful
A fast and efficient service, and they found me a good tenant. So this was another good transaction with Hurford Salvi Carr....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 06,2017
Minithumbup
Garrie Mayers
By: 'Hessa AlFares'
Feb 06,2017
0 people found
this helpful
Garrie made my move completely easy and effortless. Also, he was very helpful and understanding in the issues I had raised. His communication skills were perfect and convincing....
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Comment on agent fees
Good fees
Was this helpful? Yes
Feb 03,2017
Minithumbup
By: 'CK'
Feb 03,2017
0 people found
this helpful
I have been using HSC for several years now to let my flat and have always found them to be highly professional and knowledgeable. They are quick to respond to queries and efficient in getting all the paperwork in order for the tenancies....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Jan 13,2017
Minithumbup
Sam Smith
Kerry Ward
By: 'John'
Jan 13,2017
0 people found
this helpful
When seeking an apartment to rent I am generally quite fussy and know what I do and don't like. Sam took the time to listen to what I felt were necessities making my search considerably easier and finding me the right place with expediency. Sam showed the upmost professionalism throughout the process and was very responsive. I must commend Kerry on her expediency and responsiveness as well. I will be using the firm again, without doubt....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 04,2017
Minithumbup
Sam Smith
Angela Kelly
By: 'Michele'
Jan 04,2017
0 people found
this helpful
I was very impressed by the professionalism and the courtesy of Angela Kelly and Sam Smith from Hurford Salvi Carr....
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Comment on agent fees
good
Was this helpful? Yes
Dec 16,2016
Minithumbup
Sam Smith
By: 'Marcelo'
Dec 16,2016
0 people found
this helpful
Sam was very attentive and not at all pushy as many real estate agents are. Once we made the offer, he was very efficient in wrapping up the deal....
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Was this helpful? Yes
Nov 23,2016
Minithumbup
Kerry Ward
Giada Tramonti
By: 'Rachel'
Nov 23,2016
0 people found
this helpful
Giada and Kerry were very helpful throughout the whole process. I appreciated their quick responses to everything. Would highly recommend this team!...
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Was this helpful? Yes
Nov 21,2016
Minithumbup
Giada Tramonti
Kerry Ward
By: 'Leigh S'
Nov 21,2016
0 people found
this helpful
All the team at this office are professional, friendly and very efficient. They offer good advice, great communication and support and get the job done quickly and professionally. We have used several London agents and these are definitely top tier!...
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Comment on agent fees
Competitive
Was this helpful? Yes
Nov 15,2016
Minithumbup
Sam Smith
Angela Kelly
By: 'MC'
Nov 15,2016
0 people found
this helpful
I have recently had the pleasure of working with Sam and Angela at the Britton Street Branch. They were highly professional and Sam particularly worked tirelessly to find me a tenant. Thanks to them both and I would highly recommend them....
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Was this helpful? Yes
Oct 10,2016
Minithumbup
Phillip Dowling
Kerry Ward
By: 'Stefano C'
Oct 10,2016
0 people found
this helpful
This has been the third agency we have used in London in the past three years and so far it has been the best. The team has been very fast and helpful in all phases: offering, contracting, moving in and, since they also manage the property, supporting us in the first days of tenancy. A very good experience overall and we found, through them, precisely the property we were looking for....
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Comment on agent fees
Deserved
Was this helpful? Yes
Oct 07,2016
Minithumbup
Kerry Ward
Angela Kelly
By: 'Adam'
Oct 07,2016
0 people found
this helpful
Used this agent for a number of years and always been happy with the advice and service provided. Kept up to date and the whole process is handled electronically which avoids having to be present on completion....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 28,2016
Minithumbup
Angela Kelly
By: 'CS'
Sep 28,2016
2 people found
this helpful
My experience with Angela Kelly was outstandingly positive. She was proactive, developed a deep understanding of my requirements swiftly, was very responsive, had a good judgement of what would not fit and was explicit about that and continued to support after closure of the contract. I would like to recommend Angela as an agents at any time and am really pleased with her professional attitude....
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Was this helpful? Yes
Sep 23,2016
Minithumbup
By: 'Rebecca Bushell'
Sep 23,2016
1 people found
this helpful
What can I say, Phillip is just amazing! The process of renting is always stressful and I have come up against estate agents who have hindered instead of helped me along. Phillip is the exact opposite; attentive, understanding, and always on hand. It was such a pleasure to work with him and I don't say that lightly. I cannot recommend him enough, he has been invaluable to my sanity and I now live in a wonderful property and a great rental price!...
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Comment on agent fees
Adequate and reasonable
Was this helpful? Yes
Sep 22,2016
Minithumbup
Phillip Dowling
By: 'Portland'
Sep 22,2016
1 people found
this helpful
Phil has always been proactive in our property searches and is very easy to work with - a credit to HSC...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 21,2016
Minithumbup
Sam Smith
By: 'Tim'
Sep 21,2016
0 people found
this helpful
Found the perfect property with Sam at Hurford Salvi Carr! We spent the full morning viewing properties and Sam showed us the perfect apartment and was easily the most helpful of all the agents we met. Thanks Sam, will recommend you to anyone who asks...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2013
Minithumbdown
By: 'Richard'
Mar 08,2013
4 people found
this helpful
Following a extensive search, we found a flat via HSC and Alex was the staff member who showed the flat. He repeatedly failed to deliver the service that he promised, missing appointmets and not getting repaired broken furniture. The flat was dirty and as we couldn\'t occupy the flat (no keys) we were refunded a weeks rent, however with no apology or acceptance of fault. The tenancy was uneventful in spite of the baliffs arriving to take posessions to cover debts of the landlord. We a still wait...
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By: alex
Mar 11, 2013
View all comments (1)
I am sorry to hear that you were not satisfied with the level of service you received from Hurford Salvi Carr, we pride ourselves in delivering high customer service and delivering a personal service to each applicant and landlord. We realized there were a few issues at the start of the tenancy and discussed these with you, and responded accordingly. If you would like to discuss the matter please do not hesitate to contact us. Kind Regards Alex Hebditch Deputy Lettings Manager ...
Dec 04,2012
Minithumbup
By: 'AprilLee'
Dec 04,2012
3 people found
this helpful
We rented a flat through Jacqui at Hurford Salvi Carr at the end of July. She was incredibly helpful and efficient from the beginning, replying to all our questions very promptly and going over clauses in our contract which we queried. Our flat is managed privately so I can\'t comment on HSC\'s management but we have sent a couple of emails to Jacqui on things which seemed to crossover between agent and management (getting bills for utilities which we thought were contractually included) and...
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Was this helpful? Yes
Oct 08,2012
Minithumbup
By: 'sue'
Oct 08,2012
3 people found
this helpful
i recently moved here from nyc and was overwhelmed at the thought of having to find a new flat to rent.. i didn\'t know what the protocol involved and wanted to find a place where i felt comfortable and could make my home.. cora did an excellent job of listening to what i was looking for, sharing interesting things about the areas and staying true to my budget.. within a few simple showings, i found my perfect flat.. she also walked me through the adminstrative process and told me what to ex...
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Was this helpful? Yes
Sep 13,2012
Minithumbup
Kerry Ward
By: 'Jeffrey Lee'
Sep 13,2012
2 people found
this helpful
Jacqui was particularly helpful in relaying our thoughts on the proposed rent to the landlord. We must have viewed the flat about five times in the course of securing the tenancy and each time, Jacqui attends the flat punctually. She is also extremely friendly. Both Jacqui and Kerry were prompt in responding to our requests eg sending acrocss .pdf versions of the tenancy agreement and floor plans. Highly recommended....
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Was this helpful? Yes
Sep 07,2012
Minithumbup
By: 'Louise O\'Bryan'
Sep 07,2012
2 people found
this helpful
We found the agent to be very efficient and quick when dealing with our tenancy agreement. Everything was sorted out very easily without any difficulty. When its came to moving in, we were met by the inventory lady. Unfortunately, we weren\'t given enough information at this point, eg. no post box key, no pin code for bin, so that would be my only criticism....
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Was this helpful? Yes
Jul 10,2012
Minithumbup
Kerry Ward
By: 'Mike McMorrow'
Jul 10,2012
2 people found
this helpful
Jacqui and Kerry were very professional and responsive throughout the process, standing out from peer agencies who were frequently the very opposite in both those dimensions....
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Was this helpful? Yes
Areas covered
  • EC1M
  • Clerkenwell
  • EC2
  • Kings Cross
  • EC4
  • City
  • EC1
  • NC1
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 24 2 0 0 0 0 0 0
Kerry Ward - upload your photo Kerry Ward
12 reviews

About Kerry No description set View full profile
Harry Frankland Harry Frankland
Senior Lettings Negotiator
29 reviews

About Harry No description set View full profile
Phillip Dowling - upload your photo Phillip Dowling
2 reviews

About Phillip No description set View full profile
Sam Smith Sam Smith
Lettings Negotiator
8 reviews

About Sam No description set View full profile
Angela Kelly - upload your photo Angela Kelly
6 reviews

About Angela No description set View full profile
Giada Tramonti - no image available Giada Tramonti
5 reviews

About Giada No description set View full profile
Garrie Mayers - no image available Garrie Mayers
Lettings Negotiator
3 reviews

About Garrie No description set View full profile

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Fees

No fees set.
Last updated at 2:29 PM 07/10/2016 by Angela Kelly

Complaints Procedure

No procedure set.
Last updated at 2:29 PM 07/10/2016 by Angela Kelly

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