By : 'Jade' Services : Letting( As a Tenant ) Rent PCM : £695 Would you recommend ? : No Postcode : LE19
4 Oct 2021
People found this helpful0
Gerri Moore is one of the most unprofessional person's that I have came across. She doesn't communicate properly with the tenants/landlords and the other staff in the office. She lies and bullies. She doesn't like to be proved wrong or told that she isn't correct so she... Read Full Review
Services : Letting( As a Tenant )Date: 4th Oct 2021
Gerri Moore is one of the most unprofessional person's that I have came across. She doesn't communicate properly with the tenants/landlords and the other staff in the office. She lies and bullies. She doesn't like to be proved wrong or told that she isn't correct so she gets defensive and expresses the worst conduct that I have come across in a very long time. She is the head of lettings and I do not recommend anyone to rent a house through Hunters in Narbarough; it will be nothing but stress. If you look at past reviews, you will see that others have complained about her, however you will also see her replies which highlight how she is- extremely unprofessional and immature.
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Thank you for your review, we take our customer service very seriously and do not like to let people down. As you are aware you currently owe rent to your landlord and Hunters are in the process of...
Hunters sold my house, Liz ...
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5 Star Review
Liz
By : 'Judith' Services : Sales( As a Vendor ) Sold price : £276000 Would you recommend ? : Yes Postcode : LE19
13 Sept 2021
People found this helpful0
Hunters sold my house, Liz Hodson was the best. She answers all calls and email, practically immediately. She made it bearable when we wanted to give up.
Thank you Liz
Wonderful job
Kind regards
Judith and Peter... Read Full Review
Services : Sales( As a Vendor )Date: 12th Sep 2021
Hunters sold my house, Liz Hodson was the best. She answers all calls and email, practically immediately. She made it bearable when we wanted to give up. Thank you Liz Wonderful job Kind regards Judith and Peter Fisher
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Highly ...
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5 Star Review
Ian
By : 'Christina' Services : Sales( As a Vendor ) Sold price : £300000 Would you recommend ? : Yes Postcode : LE19
18 Jun 2021
People found this helpful0
we used Hunters to sell and buy and could not be happier with the service. From start to finish they were attentive and nothing was too much. Ian was a great help and I would not go anywhere... Read Full Review
Christina Riordan said about Hunters Estate Agents
Services : Sales( As a Vendor )Date: 17th Jun 2021
we used Hunters to sell and buy and could not be happier with the service. From start to finish they were attentive and nothing was too much. Ian was a great help and I would not go anywhere else
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Thank you for the wonderful review, I will pass your comments on to Ian who will be...
We have just completed a sale ...
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5 Star Review
Liz
By : 'Fiona' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : LE19
23 Feb 2021
People found this helpful0
We have just completed a sale on our family home of 43 years and Hunters have been invaluable in helping us to achieve this .
We have been really impressed with the quality of service from the team .
A special mention for Joe and Liz who went above and beyond the call of duty .
It has been... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Feb 2021
We have just completed a sale on our family home of 43 years and Hunters have been invaluable in helping us to achieve this . We have been really impressed with the quality of service from the team . A special mention for Joe and Liz who went above and beyond the call of duty .
It has been a long , rocky road with numerous twists and turns due to brexit and then a worldwide pandemic. Very challenging. We were really impressed that they kept on working and doing viewings throughout. We cannot thank them enough for their commitment and guidance through this. Thank you Hunters .
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Thank you for the great review, we understand the sales progression phase can be very stressful for the vendor and buyer which is why we dedicate a member of staff to assist you. We wish you all the...
I am writing this review as ...
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5 Star Review
Joe
Ian
By : 'Harry' Services : Sales( As a Vendor ) Sold price : £230000 Would you recommend ? : Yes Postcode : LE9
14 Feb 2021
People found this helpful0
I am writing this review as Hunters’s have successfully sold my property allowing me to purchase a great home in Lutterworth.
I was met by Ian who valued my home and gave me clear instructions of the process and costs. Within two weeks my house was sold. I have also bought my next home... Read Full Review
Services : Sales( As a Vendor )Date: 14th Feb 2021
I am writing this review as Hunters’s have successfully sold my property allowing me to purchase a great home in Lutterworth. I was met by Ian who valued my home and gave me clear instructions of the process and costs. Within two weeks my house was sold. I have also bought my next home through hunters and I trust the process will be dealt with quickly and effectively. The progress chaser works with solicitors & estate agents to get the end goal done. Joe, Lorraine & Amo plus the rest of the team that have looked after me have all been great.
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Harry thank you for the fantastic praise. Our team work very hard and we dedicate time to the sales progression phase to make the process as smooth as possible. We wish you all the best in your new...
Excellent service / ...
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5 Star Review
By : 'Laura' Services : Sales( As a Vendor ) Would you recommend ? : Yes
6 Feb 2021
People found this helpful0
We recently used Hunters to sell our property, the service was excellent and they couldn't do enough for us. They were really good at maintaining safety during the pandemic and their virtual tours definitely helped us reduce the number of physical viewings. We have sold houses before and... Read Full Review
We recently used Hunters to sell our property, the service was excellent and they couldn't do enough for us. They were really good at maintaining safety during the pandemic and their virtual tours definitely helped us reduce the number of physical viewings. We have sold houses before and their dedicated sales progressor was like a breath of fresh air. I'm sure it would have all fallen apart without her. Would highly recommend
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Laura thank you for the recommendation. We have worked hard to maintain safety during the pandemic and it is really good to see that this has been of benefit. Good luck in the...
AVOID!!! ...
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1 Star Review
By : 'Anonymous' Services : Letting( As a Tenant ) Rent PCM : £800 Would you recommend ? : No Postcode : LE19
8 Aug 2019
People found this helpful4
* is the rudest woman I have ever had the displeasure of speaking to.
She creates lies to try and charge you for work that doesn't need doing or isn't your fault during the check out of a rental property.
I would avoid ever trusting these people with a deposit if you value your money... Read Full Review
Services : Letting( As a Tenant )Date: 7th Aug 2019
* is the rudest woman I have ever had the displeasure of speaking to. She creates lies to try and charge you for work that doesn't need doing or isn't your fault during the check out of a rental property. I would avoid ever trusting these people with a deposit if you value your money or need it back for another property. She is a bully, I just hope no one vulnerable has to deal with the kind of treatment I received. Absolutely awful.
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I am sorry that you were unhappy with the experience. The checkout process can be a difficult time, Hunters work under the industry guidance in these situations and only deduct money where the issue...
DO NOT USE! Poor service, we ...
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1 Star Review
By : 'G*gers' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : LE19
28 Mar 2018
People found this helpful11
DO NOT USE! Poor service, we used cancellation rights due to this, then when we went back on the market a while later with another agent *they tried to frighten us by taking us to small claims court (despite in emails to us admitting their faults etc-a bit daft really hey!!) They wanted £400 fee... Read Full Review
Comments on Agent Fees
Can’t really comment because they tried to take £400 off of us for 12 days of NOT doing what they stated they would
Services : Sales( Prospective Vendor/Buyer )Date: 27th Mar 2018
DO NOT USE! Poor service, we used cancellation rights due to this, then when we went back on the market a while later with another agent *they tried to frighten us by taking us to small claims court (despite in emails to us admitting their faults etc-a bit daft really hey!!) They wanted £400 fee for providing a rubbish service,this was clearly done out of spite because we had decided to sell with another agent (had to remind them it was our house not theirs!!) and to intimidate us. We called their bluff, as they're complaints procedure wasn't worth the paper it was written on, replies from *them didn't make sense half of the time (she is the person you go to if you have any issues apparently however she is confrontational and at times illiterate) and we contacted the PTO ombudsman who told us that they were acting unreasonably and the case was chucked out of court-costing them in the end! They are bullies and chancers-We can see how had they behaved like this to someone who was elderly/vulnerable or easily scarred they would've got away with taking money off them through scare tactics - very underhand and sneaky. Fortunately we werent worried by the court letters, offers to 'waiver' this fee if we went back with them * were firmly ignored and the last minute reduction of the fee if we paid quickly were all documented and reported. We should've taken more notice of the many bad reviews we have now come across-and hope this helps other honest hardworking people like ourselves . If you're running a business, good old common sense, honesty, and a little professionalism should be a basic requirement surely? Would've given 0 stars had that been an option
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IAN MOORE you must be the worse estate agent I have ever dealt with, said we couldnt take out a 2nd mortage we even got the nationwide to ring him to explain.How do all these other people that buy...
OMG worse experience ever, * ...
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1 Star Review
By : 'Unhappy' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : LE9
6 Nov 2015
People found this helpful15
OMG worse experience ever, * was rude to say the least. I have never spoke to someone with a worse attitude in my life. Said was going to go do something never did, when I phone to find out more information. I was told I have already done it so not doing it again. Plenty of other agents out there.... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Nov 2015
OMG worse experience ever, * was rude to say the least. I have never spoke to someone with a worse attitude in my life. Said was going to go do something never did, when I phone to find out more information. I was told I have already done it so not doing it again. Plenty of other agents out there. Will definitely not be telling people to use, instead telling people not to go there ever.
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Hunters are an absolutely ...
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1 Star Review
Ian
Gerri
By : 'Lucy' Services : Sales( As a Vendor ) Sold price : £134950 Would you recommend ? : No Postcode : LE19
17 Oct 2015
People found this helpful8
Hunters are an absolutely terrible estate agency. We put our house on the market with Hunters in December 2014 after it had been on the market with another agent, but we have a property which we used to rent out via hunters and they were put out that we didn't put the house on the market with... Read Full Review
Services : Sales( As a Vendor )Date: 16th Oct 2015
Hunters are an absolutely terrible estate agency. We put our house on the market with Hunters in December 2014 after it had been on the market with another agent, but we have a property which we used to rent out via hunters and they were put out that we didn't put the house on the market with them. Everything from start to finish was a complete shambles. From the unprofessional 'girl' that tottered around our house in a tight short dress and high heels taking pictures of our home that turned out to be of very poor quality. Potential buyers were sent to our property unattended knocking on the door at all hours when we hadn't even been told anyone was due to arrive. One poor man was even sent round on a week day when both my husband and I were at work, when this man returned again the next evening we still hadn't been told he was coming, he became very agitated and angry on our doorstep that he had been messed around by Hunters numerous times - we decided to invite him in anyway. Another man showed up late one evening when I was home alone - I had been recently discharged from hospital after an operation, I had no idea of the viewing but the man at the door showed me the text confirming the appointment of which I knew nothing about. This was the norm throughout the time the property was on the market with Hunters.
The pushy agents on the phone were trying to force me and my husband to go to open days of houses that we weren't interested in - then being told that I was being picky when I said I didn't want to view the property. We were emailed properties that they thought we would be interested in purchasing that were miles away from the areas we were looking at.
We decided to take our property off the market with Hunters due to the stress of the situation. Since then we are being hassled by Hunters for money for numerous reasons.
Everyone I have spoke to has had a bad experience with this agent, has anyone else? Please contact me if so.
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The agents were about as ...
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1 Star Review
Ian
Gerri
By : 'Darren' Services : Letting( As a Owner ) Rent PCM : £525 Would you recommend ? : No Postcode : LE19
17 Oct 2015
People found this helpful14
The agents were about as incompetent as anything i have ever experienced. No knowledge, rude, unprofessional, provided false details of tennants, poor vetting - the list goes on and on. Made it impossible to follow a complaints procedure and then overcharged us and ripped us off.
Horrendous... Read Full Review
Services : Letting( As a Owner )Date: 16th Oct 2015
The agents were about as incompetent as anything i have ever experienced. No knowledge, rude, unprofessional, provided false details of tennants, poor vetting - the list goes on and on. Made it impossible to follow a complaints procedure and then overcharged us and ripped us off. Horrendous company that needs a serious restructure as well as staff training.
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The service I received from ...
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4 Star Review
Carrie
Ian
By : 'JohnH' Services : Sales( As a Vendor ) Sold price : £127500 Would you recommend ? : Yes Postcode : LE19
1 Feb 2015
People found this helpful0
The service I received from Hunters was great. My house was sold very quickly, and even had two bidders which drove the price past the asking price.
Sadly there was a chain in the sale which did cause delays, but Hunters did well to help with the problems along the way. At one point in it I had a ... Read Full Review
The service I received from Hunters was great. My house was sold very quickly, and even had two bidders which drove the price past the asking price.
Sadly there was a chain in the sale which did cause delays, but Hunters did well to help with the problems along the way. At one point in it I had a phone call from Carrie daily as she was chasing further below the chain to try and speed things up for me.
I even got a call a week after I had moved to check that I had settled in alright- and the property I had brought wasn't even through Hunters!
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thank you so happy that you were pleased with the...
Still waiting for deposit to ...
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1 Star Review
By : 'Mike' Services : Letting( As a Tenant ) Rent PCM : £1200 Would you recommend ? : No Postcode : LE19
3 Oct 2014
People found this helpful4
Still waiting for deposit to be paid back 2 months on. Rang and emailed all I get told is they will sort it with accounts. Also had major issues with the inventory on the property. They claimed we had a washing machine that wasn't there but it was on the inventory with pictures. Lots of arguments... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Oct 2014
Still waiting for deposit to be paid back 2 months on. Rang and emailed all I get told is they will sort it with accounts. Also had major issues with the inventory on the property. They claimed we had a washing machine that wasn't there but it was on the inventory with pictures. Lots of arguments as originally they wanted to charge us £1200 pounds for it. We spoke to the previous tenant who stated the washing machine was took out by the landlords handyman and they fitted there own. Hunters still accused us and wanted us to pay for the washing machine as it was on the inventory with a photo and the software they use allegedly can not falsify information. We where accused of damage as it was stated it was not there on the previous pictures. But then again the washing machine was on the images so we think they used the old inventory. They then advised me they would drop any charge for the washing machine if I would pay for the other items . Felt a bit like blackmail. I have requested that they advise if the washing machine was there when we moved in and they will not. They just say it is resolved. I need it confirming that I did not take the washing machine as I am not happy for the allegation that we had the washing machine. I am entitled to know what happened. also we only lived in the property for 6 months. We had to move as the landlord decided to sell.
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Thank you for your review. We take all complaints seriously and strive to provide excellent customer service so please call or email Carrie Short at Hunters Estate Agent and we will be able to look...
After a very bad experience ...
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5 Star Review
Carrie
Gerri
By : 'Mrs' Services : Sales( As a Vendor ) Sold price : £237000 Would you recommend ? : Yes Postcode : LE8
15 Aug 2014
People found this helpful0
After a very bad experience with one agent I moved my property to Hunters. They kept me regularly updated from the moment they took my property on until the moment they completed on the sale. They always made me feel like I was welcome and did not get fed up when I emailed them five times a week... Read Full Review
Comments on Agent Fees
Not the cheapest agent in the area, but worth every penny.
Services : Sales( As a Vendor )Date: 14th Aug 2014
After a very bad experience with one agent I moved my property to Hunters. They kept me regularly updated from the moment they took my property on until the moment they completed on the sale. They always made me feel like I was welcome and did not get fed up when I emailed them five times a week because I was nervous my sale would fall through. They sold quickly and when delays with the sale happened Gerri and Carrie did all they could to get it back on track as quickly as possible. Thank you for a great service
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Poor service, the office ...
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1 Star Review
Joe
Martin
By : 'Smith1999' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : LE8
26 May 2014
People found this helpful7
Poor service, the office staff don't seem to have a clue what they are doing, poor communication dont return phone calls or call you when they say they will, dishonest in the information they give you, one memeber of staff will tell you one thing another will tell you a completely different story. ... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 25th May 2014
Poor service, the office staff don't seem to have a clue what they are doing, poor communication dont return phone calls or call you when they say they will, dishonest in the information they give you, one memeber of staff will tell you one thing another will tell you a completely different story. Pressure selling - trying to make out someone else is interested in the property to force you to increase your offer. Would not recommend to anyone looking to buy or sell or rent from this agent.
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Thank you for your comments. We take clients' views extremely seriously. In order to improve the service we give please contact the office directly on 0116 2727150 and ask for Office Manager Carrie...
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