Hunters Estate and Letting Agent in Southampton offer a wide range of property management services. Their sales department and your dedicated sales consultant can design a bespoke marketing package tailored to your property and individual needs. Whether you are buying, selling or letting your property, we ensure that the whole process is as efficient and stress-free as possible. Hunters Southampton’s lettings department is also able to offer impartial advice to investors looking at the comple Read full description...x HMO market. Specialising in high quality, high return properties, we are always available to share our knowledge on how to get the best from your current property or any that you may be looking at buying. Hunters Estate and Letting agent Southampton are also the leading agent for the Ocean Village development. This is a site of multimillion pound developement projects. Southampton's Ocean Village Marina is a fantastic place to spend a few hours in the sun, with many restaurants, bars, cinemas, shops and of course the Royal Southampton Yacht Club. It is home to some stunning properties including some highly luxurious apartments in the Moresby Tower. These fantastic properties come with amazing views, parking and even a 24 hour concierge service. Get in touch with us today on 02380 987 720 to register your interest - be warned demand is high!
Hunters Estate Agents

35 Bedford Place Southampton
Hampshire
SO15 2DG

02380 987720


Properties for Sale
Properties to Rent

“Poor experience...”

Jun 07,2019
Minithumbdown
By: 'Hannah'
Jun 07,2019
1 people found
this helpful
Rented from this agent for 1 years. On check out was promised things in person only to load us with charges on deposit. They made it clear they were money oriented in their manner and how they dealt with us. Only got money back after despuite. ...
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Comment on agent fees
High fees were charged with no breakdown of use. Refused to show breakdown of checkout costs.
Was this helpful? Yes

“Avoid!...”

Feb 28,2019
Minithumbup
By: 'Badam'
Feb 28,2019
0 people found
this helpful
Rented through them for over a year and the service they provide to tenants is truly woeful. Clearly only motivated to make money and appease the landlords while the tenants suffer. Experienced severe incompetence from multiple members of staff with the exception of Abbie who ...
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Comment on agent fees
Fees are high and disproportionate but I suppose they have to make money somehow.
Was this helpful? Yes
By: Jonathan Clegg
Feb 28, 2019
View all comments (1)
Hello Badam, I am sorry to hear you think we have let you down with our service. I am the owner of the Southampton branch and would the opportunity to hear first hand what the issues have encountered are so we can address them for you and look at ways we can improve our service going forward. I am available either on the office number 02380 987720 or my personal email address is jonathan.clegg@hunters.com Kind Regards, Jonathan Clegg ...

“Don't use...”

Jun 17,2018
Minithumbdown
By: 'Donna'
Jun 17,2018
0 people found
this helpful
I had a viewing confirmed and Abi who I had booked the viewing with knew I was coming from Guildford to Southampton. Got there in plenty of time sat and waiting 20 minutes after the time that was arranged and called them just to be told ...
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Comment on agent fees
For the service you receive the fees they charge are ridiculous. If anything happened in the property I doubt it would be fixed or paid attention too.
Was this helpful? Yes
By: Jonathan Clegg
Jun 18, 2018
View all comments (1)
Hello Donna, I am very sorry for any confusion over this viewing, I can see you did have an email exchange with Abbie to try to arrange this viewing, I am unsure as to why this was booked into the diary and all I can do is apologise for any inconvenient caused. I will call you today to discuss this in person as you can see from our other reviews this is very out of character as we always try to deliver the highest levels of customer service. Kind Regards, Jonathan Clegg Managing Di ...

“excellent service...”

Apr 24,2018
Minithumbdown
By: 'Marcus Beech'
Apr 24,2018
0 people found
this helpful
just started using this company for my investment property - superb service - very diligent and have my best interests at heart - quick response - polite and professional...
read full review
Comment on agent fees
very fair
Was this helpful? Yes

“Both Barry and James have been very helpful, professional, and ......”

Jan 24,2018
Minithumbup
By: 'Kathy'
Jan 24,2018
0 people found
this helpful
Both Barry and James have been very helpful, professional, and friendly in dealing with our house sale, after a professional looking brochure and advertising our property on line, we were in a very lucky position to have a sale within 6 days . Its good to know ...
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Comment on agent fees
We chose the upfront fee, and we found this to be very fair.Kathy
Was this helpful? Yes

“Excellent management company who are professional and efficient. They offer ......”

Oct 10,2015
Minithumbup
By: 'A&R'
Oct 10,2015
0 people found
this helpful
Excellent management company who are professional and efficient. They offer good prices and carry out a top service. We will continue to build our relationship and if we acquire another property in the area we certainly will use JCL Homes....
read full review
Comment on agent fees
Excellent value.
Was this helpful? Yes

“JCL Homes provided an excellent service from the first viewing, ......”

Mar 24,2015
Minithumbup
By: 'JCL Homes.'
Mar 24,2015
0 people found
this helpful
JCL Homes provided an excellent service from the first viewing, to completion and subsequent rental of the property. Personable, friendly but professional. A very smooth purchase and would definitely recommend....
read full review
Was this helpful? Yes

“JCL is worthy of a great deal of praise. Jonathan ......”

Mar 13,2015
Minithumbup
By: 'Jon in Dubai'
Mar 13,2015
0 people found
this helpful
JCL is worthy of a great deal of praise. Jonathan and Ben have supported me in a number of capacities over the last few years: 1. Tenant find - Quick and efficient 2. Management - Seamless web based updates 3. Tenant eviction and debt pursuit - Professionalism and ...
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Comment on agent fees
We were seeking a swift sale - It was done inside 6 weeks. The price we got was where it needed to be and was reflective of timing. I may have got more if I had waited but who knows when that offer would have come along.
Was this helpful? Yes

“Sold a beach hut through JCL within 2 days , kept us ......”

Mar 11,2015
Minithumbup
By: 'Caroline'
Mar 11,2015
0 people found
this helpful
Sold a beach hut through JCL within 2 days , kept us in touch with the buyers and others who had expressed am interest. Absolutely fantastic people always really helpful and would thoroughly reccomend them , I will definately be using them again....
read full review
Comment on agent fees
After shopping around this was the best rate
Was this helpful? Yes

“I am very happy to report a very positive experience ......”

Nov 25,2014
Minithumbup
By: 'Bryan Visser'
Nov 25,2014
0 people found
this helpful
I am very happy to report a very positive experience in dealing with JCL. They picked up our property very quickly, rapidly and very successfully marketed it and filled it within a couple of weeks. Administratively, they have been excellent as well. I can also ...
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Comment on agent fees
Very competitive and attractive
Was this helpful? Yes

“Excellent customer care and maintenance support. All issues are addressed ......”

Nov 25,2014
Minithumbup
By: 'Natalja Kulabuchova'
Nov 25,2014
0 people found
this helpful
Excellent customer care and maintenance support. All issues are addressed promptly. All the staff in the office are good communicators and very quick on reply to emails. Good and competent advice is offered to any enquiries. Would gladly recommend to anyone....
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Comment on agent fees
I would prefer to have a longer contract so repeat fee would have to be paid.
Was this helpful? Yes

“The house wasn't in the best state due to the ......”

Jul 02,2014
Minithumbup
By: 'Alex D'
Jul 02,2014
0 people found
this helpful
The house wasn't in the best state due to the fact that landlord didn't want to invest to maintain it. However, the agency did everything they could to meet our needs and to carry out some repairs we asked during the year. If I was ...
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Was this helpful? Yes

“JCL Lettings provided an excellent service in all matters. The ......”

Mar 19,2014
Minithumbup
By: 'Mark Armstrong'
Mar 19,2014
0 people found
this helpful
JCL Lettings provided an excellent service in all matters. The state of the house when we moved in was pristine and any minor maintenance problems were dealt with promptly and efficiently. They were also very understanding when we asked to increase the period of the ...
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Was this helpful? Yes

“I lived in a shared house (4 people) in Southampton for 7 ......”

Mar 17,2014
Minithumbup
By: 'grb206'
Mar 17,2014
0 people found
this helpful
I lived in a shared house (4 people) in Southampton for 7 months. Unfortunately due to a change in work commitments I had to leave the property. When I first moved in the landlord was very accommodating with arranging an evening viewing and appointment to sign the ...
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“My experience with these guys was very pleasant. They are ......”

Dec 12,2013
Minithumbup
By: 'Michal Jedinak'
Dec 12,2013
0 people found
this helpful
My experience with these guys was very pleasant. They are professional, reliable, approachable, and offer no fake smiles. Getting any information about the property from them is easy and you can feel the more personal approach. Especially refreshing after dealing with quite a few of ...
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Was this helpful? Yes

“Was a tennant for 4+ years and cannot recommend higly enough. ......”

Mar 06,2012
Minithumbup
By: 'John Guille'
Mar 06,2012
0 people found
this helpful
Was a tennant for 4+ years and cannot recommend higly enough. Friendly, approachable, flexible to your needs and offereing a good standard of housing. The bills included option was a particular attraction taking a lot of the hassle out of moving....
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Was this helpful? Yes

“Agent was very co-operative in finding us a property for ......”

Nov 14,2011
Minithumbup
By: 'CLittle'
Nov 14,2011
0 people found
this helpful
Agent was very co-operative in finding us a property for a short-term tenancy of just 3 months. We didn't have any problems whilst at the property, but always had good communications with the agent and believe that any problems would have been dealt with swiftly....
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Was this helpful? Yes
Areas covered
  • SO15
  • Lymington
  • SO14
  • Southampton
  • SO16
  • SO17
  • SO41
  • SO42
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Sales 100% 100%
Lettings 80% 75%
Price range of properties reviewed
Sales
  • Min: £39,950
  • Max: £267,000

Letting
  • Min: £0
  • Max: £0

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 7 1 2 0 1 0 1 1
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

CUSTOMER COMPLAINTS PROCEDURE
If we are giving great service, then we want you to tell everyone, if we aren’t, then tell us!
The purpose of the complaints procedure is to deal quickly, effectively and efficiently with your
grievance and where possible, turn a potentially negative situation into a very positive one, through
our care and attention.
DEALING WITH THE COMPLAINT
We aim to provide a high standard of service to you, our customers, at all times. However, sometimes
things can go wrong and if that happens we are committed to resolving matters promptly and fairly.
For ease we have detailed our complaints processes
below.
If you have a complaint against any of the Hunters outlets below please follow
Complaints
Process A
.
Easingwold, Harrogate, Leeds (Lettings ONLY),
Bingley (Lettings ONLY)
, Manchester
,
Wetherby or York
These offices are wholly owned by Hunters Property Group
Ltd.
If you have a complaint against ANY OTHER Hunters outlets please follow
Complaints
Process B
.
COMPLAINTS PROCESS A
Step 1:
Please write (by letter or email) to the Branch Manager with the details of your complaint
setting out clearly the reasons for your grievance(s) together with dates, names of any staff members
you dealt with and enclosing/attaching any supporting evidence.
Step 2:
The Branch Manager is required to acknowledge your complaint in writing (letter or email)
within 3 working days
of receiving it.
Step 3:
The Branch Manager will
review your complaint and provide you with a formal written
outcome of his/her investigation
within 15 working days
of receiving the complaint.
Step 4:
Should you not be satisfied with the Branch Manager’s response you may write to us at the
address b
elow and we will carry out a separate and detached review of your complaint resulting in a
final view (“Final View”) which will be sent to you
within 15 working days
of the matter being
escalated to us.
Glynis Frew, Director, Hunters Property Group Lt
d, Apollo House, Eboracum Way, York, YO31 7RE.
Email: complaints@hunters.com, Tel: 01904 621026 (
all complaints must be in writing
)
Step 5:
Should you still be dissatisfied after receiving our Final View, then you may refer the
complaint to the Ombu
dsman whose details are below. Please note that you must refer your
complaint to the Ombudsman
within 12
months
of receiving our Final View for the Ombudsman to
consider it.
The Property Ombudsman, Milford House, 43
-
55 Milford Street, Salisbury SP1 2BP
COMPLAINTS PROCESS B
Hunters Franchising Limited work with an affiliated network of independently owned and operated
estate agencies (“Agency”) who are licensed, by way of a franchise agreement with us, to trade
under the Hunters brand (“Brand”) and operate the Hunters franchi
se system (“System”).
Your relationship and, if applicable, your contract (if a Vendor or Landlord) is directly with the Agency.
Each Agency is a direct member of the Property Ombudsman (“Ombudsman”) and as part of their
franchise agreement also have to meet minimum standards o
f customer service. As the owner of the
Brand and the System we monitor each Agency’s performance against our own minimum standards
and those of the Ombudsman, in order to ensure excellent customer service and to protect the Brand.
Step 1:
Please wri
te (by letter or email) to the Agency owner with the details of your complaint
setting out clearly the reasons for your grievance(s) together with dates, names of any Agency staff
members you dealt with and enclosing/attaching any supporting evidence.
Step 2:
The Agency is required to acknowledge your complaint in writing (letter or email)
within 3
working days
of receiving it.
Step 3:
The Agency owner will review your complaint and provide you with a formal written outcome
of his/her investigatio
n
within 15 working days
of receiving the complaint.
Step 4:
Should you not be satisfied with the Agency owners response you may write to us at the
address below and we will carry out a separate and detached review of your complaint resulting in a
fin
al view (“Final View”) which will be sent to both you and the Agency
within 14 working days
of the
matter being escalated to us.
Glynis Frew, Director, Hunters Property Group Ltd, Apollo House, Eboracum Way, York, YO31 7RE.
Email: complaints@hunters
.com, Tel: 01904 621026 (
all complaints must be in writing
)
Step 5:
The Agency owner will confirm to you within 24 hours of receiving our Final View whether
they agree with its findings and, if applicable, any recommended offer from the Agency to you.
Step 6:
Should you still be dissatisfied after receiving our Final View including, if applicable, any
offer from the Agency, then you may refer your complaint against the Agency directly to the
Ombudsman whose details are below. Please note that you
must refer your complaint to the
Ombudsman
within 12
months
of receiving our Final View for the Ombudsman to consider it.
The Property Ombudsman, Milford House, 43
-
55 Milford Street, Salisbury SP1 2BP.
Last updated at 2:05 PM 16/01/2019 by Jonathan Clegg

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