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    Fran Gilligan
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    Martin Collins
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    Glynis Frew
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Hunters Estate Agents

15 Park Place Leeds
West Yorkshire
LS1 2SJ

01132 182433

Nov 22,2014
Minithumbdown
By:
Nov 22,2014
1 people found
this helpful
APPALLING SERVICE We used Hunters in Pudsey to sell our property. During our dealings with them the levels of service were appalling. Mismanagement and total lack of communication resulted in us attending the office to try and resolve the issue. while at the office we were shown on their system an internal memorandum made after my had called to discuss and offer on our property with them. In this note, the member of staff at hunters had used insulting language towards my wife. We were ...
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What agent could do to change your mind?
They could have tried apologising in the first instance, rather than first ignoring it, and then apologising for us having reading it, as it was intended for us, as if it was fully okay for them to write insulting language about their customers as long as they didn\'t show them? since then they could have some regard to what customer service is and tried to resolve the matter, instead of trying to bully us.
Comment on agent fees
They refused to even try and achieve the minimum value they set for the house, and they expect a full fee,knowing that that left their customers in a bad position. demanding interest, without providing details, and while the matter is being reviewed by the the Property Ombudsmen, instead of waiting for the complaints process to finish. disgusting as we are not refusing to pay, so are not in default, merely not paying until we know the outcome of the complaint they failed to deal with themselves?
Was this helpful? Yes
Jul 28,2014
Minithumbdown
By:
Jul 28,2014
1 people found
this helpful
I had appointment to view a flat, this was at 1600. The staff called me at 1540 to confirm the appointment but she insisted that it was at 1745. So I had to cancel another appointment I had at 1800 because I was more interested in this flat. I arrived at 1740 and waited until 1805 but no one showed!!!! So I called the office and informed them, they tried to contact her but they didn't get a response. They said they will try again and called me back. I waited until 1830 but again no sign of anyo...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £124,000
  • Max: £124,000

Letting
  • Min: £0
  • Max: £0



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Fran Gilligan - upload your photo Fran Gilligan
1 reviews

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Martin Collins - upload your photo Martin Collins
1 reviews

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Glynis Frew - upload your photo Glynis Frew
1 reviews

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