We aims to provide a high standard of service to you, the customer, at all times. However, sometimes things can go wrong and if that happens we are committed to resolving matters promptly and fairly.
In the first instance, please write to the Director, Hunters Catford by letter or email with details of your complaint and the reasons for your grievance, together with dates, any staff member involved and the resolution you require.
We will acknowledge the complaint within 3 working days.
The Director will review the complaint and reply within 15 working days.
If you are dissatisfied, then you can write to Hunters head office, who will carry out their own review and propose a resolution to our branch.
Should you still be dissatisfied, then you can refer your complaint to The Property Ombudsman Scheme, of which we are a member, and comply with their Code of Conduct.
Last updated at 10:53 AM 27/02/2017 by allAgents