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    Sylvia Johnson
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    Bobbie Johnson
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    Stuart Lugo
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    Marcel Gray
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    gemma Norfolk
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    Bobbie O'Sullivan
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    Gemma Cook
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Howards Estate Agents

158 High Street Gorleston-on-Sea
Norfolk
NR31 6RB

01493 665005

Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
Howard's were superb from start to finish. In particular, Gemma was fantastic with ensuring we got a good deal on our sale. She was very quick with email responses and she provided updates on the progress of our sale and answered any questions which we had (which was quite a lot - sorry!) quickly and comprehensively. Amy Grey was also very helpful....
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Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Excellent sevice throughout in a lengthy and sometimes difficult sale, Howards certainly earned every penny of their fee. Stuart was very good from day one, Gemma coped without complaint with some on-site problems during our extended absence in the Scottish Highlands, and capped it all by closing the sale, and last but in no way least, Bobbie was brilliant in keeping the whole thing afloat in some very rough seas indeed!...
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Comment on agent fees
Good
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Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
From agreement of sale through to finding a tenant, this agent has been splendid. Friendly and efficient throughout the whole process....
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Comment on agent fees
Find a tenant fees are very good, with all details covered in one clear upfront cost
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Bobbie was extremely helpful and indeed on the day of moving was more informative than our solicitor, She made a stressful day a lot easier to cope with....
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Comment on agent fees
not applicable
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Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
I used Howards' Gorleston Branch to sell my property in Belton, Norfolk. In a difficult market, it took a while and a drop in price before a concrete offer was received. Once the offer was received, the handling of the sale process by Gemma and Bobbie was first class, especially since the performance of the Solicitors of both myself and the buyer were very poor. Gemma and Bobbie were brilliant in helping to chase them up and also keeping me informed of developments. to the final completion a...
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Comment on agent fees
The fees were fine, although the initial valuation of the property proved to be too optimistic.
Was this helpful? Yes
Nov 09,2015
Minithumbup
By:
Nov 09,2015
0 people found
this helpful
The staff were very helpful and kind to us. They chased up any queries we had. They emailed and phoned us with any updates. We would recommend their service....
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Oct 30,2015
Minithumbup
By:
Oct 30,2015
0 people found
this helpful
I found my experience with Howards exceptional, The staff are very professional and extremely helpful though out the process. I was updated regularly and received guidance which was very helpful. I would strongly recommend and will use again in the future whether buying or selling. Many Thanks to all the staff at the Gorleston branch...
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Oct 24,2015
Minithumbup
By:
Oct 24,2015
0 people found
this helpful
Stuart did an excellent job of photos and property description; as a result we received an offer within a week of going on the market. He was very polite and professional, making the process seem easy; with no hard sell or pushy sales talk he was the obvious choice of estate agent for us. Bobbie was excellent at moving all parties swiftly to completion without a fuss and kept everyone on track and up to date with any situations that arised so they could be dealt with. I can only imagine how long...
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Oct 24,2015
Minithumbup
By:
Oct 24,2015
0 people found
this helpful
Howards have been very effective in marketing and obtaining a sale for my property. They have also been most helpful and considerate to my personal circumstances. The sale of my property was complex but Howards went beyond their remit to assist and secure a fair and reasonable price for the property. Thanks especially to Gemma Cook for assisting with the details of this sale....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 08,2015
Minithumbup
By:
Apr 08,2015
0 people found
this helpful
I have recently bought a property through Howards Estate Agents. I found the staff were friendly, professional, took the time to listen, knew what they were doing and were extremely helpful. Their communications throughout the transaction were first class and this was a major factor for me. I would definitely recommend this Agency and I will have no reservations whatsoever in using their services again....
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Mar 30,2015
Minithumbup
By:
Mar 30,2015
0 people found
this helpful
An outstanding service from initial call to the tenant moving in. The process went very smooth, quickly and effectively always keeping the landlord updated at each stage (even when moving country). I would highly recommend anyone who is looking to rent out their house or change est agents to give Rachel a call!...
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Comment on agent fees
Fees were very fare concidering other estate agents in the area.
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Mar 26,2015
Minithumbup
By:
Mar 26,2015
0 people found
this helpful
An excellent relationship with this office over many years. They acted as rental agents on my behalf for a number of years, many of which we were overseas and always provided a thorough and diligent service. This culminated last year with Stuart and his team selling our property, again while we were out of the country. All matters were conducted professionally and with great communication both during and after the sale. Overall a first class experience....
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Feb 17,2015
Minithumbup
By:
Feb 17,2015
0 people found
this helpful
Stuart, Bobbie and Gemma did an extremely effective job in marketing, advising and ultimately selling the property. Their turnaround time via e-mail was always extremely timely, which as helpful, given the fact that this particular property was being sold by an owner in the USA, 6 hours time difference away. They also helped coordinate the various work(s) which needed to be carried out on the ground to make the property saleable. Very many thanks for an efficient, courteous and helpful job, well...
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Comment on agent fees
Reasonable, under the circumstances, for the effort put in and the on-the-ground work carried out.
Was this helpful? Yes
Nov 25,2014
Minithumbup
By:
Nov 25,2014
0 people found
this helpful
I have been doing business with Howard's in gorleston for many years using both lettings and sales departments. They have always done a super job for me, they all seem to work very hard and know exactly what they are doing. They always keep me very well informed and promptly deal with any queries or issues that arise. The whole team at the gorleston office are very pleasant, professional and a pleasure to deal with. I would and have strongly recommended Howard's estate agent...
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Comment on agent fees
Good value for money you get what you pay for
Was this helpful? Yes
By: Stuart
Nov 26, 2014
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Thank you very much Ian, we really appreciate your great comments and we look forward to many more years of doing business with you. Regards. Stuart and the Gorleston Team....
Nov 22,2014
Minithumbdown
By:
Nov 22,2014
0 people found
this helpful
Stuart Lugo attended promptly at the property and was informative and efficient in the initial salesmanship bid. However the follow up was agonisingly slow. We sold the property very quickly but could have done it by word of mouth. I had to chase up hard copies of paperwork - needed for probate, no one contacted me to give me any updates. I felt Howards were working for the buyers and not the sellers. Howards chased me for keys despite knowing that I was out of the country at the time. I had to ...
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What agent could do to change your mind?
lack of communication personal contact lacking felt you worked for the buyer as opposed to the seller no communications unless initiated by me other than chasing for keys
Comment on agent fees
clear and transparent
Was this helpful? Yes
By: Stuart
Nov 24, 2014
View all comments (1)
We are really sorry and surprised to hear this, we understand that although we were very prompt preparing all marketing, pro-active in achieving a sale for your property in great time and at the asking price, on this isolated occasion it seems that somehow we appear to have 'dropped the ball' in terms of overall service and communication to satisfy you as our valued client, which I must say is extremely rare from this office and I can only apologise. We do try our very best and work hard for all....
Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
We have been long term tenants of Howards Estate Agents and they have always been extremely helpful, prompt and friendly, easy to deal with, any concerns or requests that we have had Howards have been very efficient in dealing with, although of course we understand that it is the landlord who has to agree to works and improvements to be carried out, but we have always been happy that Howards have done the best they can for us....
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By: Stuart
Nov 25, 2014
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Many thanks Mr Marie for your kind comments, it is most appreciated and If Howards can assist you in any way in the future then please do not hesitate to contact us. Regards. Stuart....
Oct 12,2014
Minithumbup
By:
Oct 12,2014
0 people found
this helpful
I have used Howards Gorleston on a few purchases the service has been excellent, very professional and the staff are very friendly a pleasure to deal with...
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By: Stuart Lugo
Oct 13, 2014
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Many thanks Mr Ellis, its a pleasure doing business with you....
Oct 11,2014
Minithumbup
By:
Oct 11,2014
0 people found
this helpful
I have recently sold a property through Howards in Gorleston, I must say that the service was exceptional and a completely different experience to the previous time I sold through another agent in the area. they were always happy to help, answer any questions I had, keep me well informed of how things were progressing etc, good honest hard working agent, highly recommended...
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Comment on agent fees
good value, especially for the service and advertising and work they actually do to get me the best price possible within my time needed
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By: Stuart Lugo
Oct 13, 2014
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Many thanks Mr Olley for your great comments, we are very glad that you were happy with everything and wish you all the best.....
Aug 28,2014
Minithumbup
By:
Aug 28,2014
0 people found
this helpful
Howards is the best estate agent we have dealt with. They were very efficient and their follow up after the sale was excellent. They kept us informed of the sales progress and chased solicitors on both sides to ensure speedy progress. They also did not keep hounding us to revise our price for a quick sales and they achieved the full asking price....
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Comment on agent fees
acceptable
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By: Stuart Lugo
Oct 13, 2014
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Many thanks indeed for your kind comments, we really appreciate it and we are very happy that you guys were happy with everything. All the very best for the future from all at Howards Gorleston.....
Aug 14,2014
Minithumbup
By:
Aug 14,2014
0 people found
this helpful
We were amazed when our property sold for the full asking price within five days.All the staff have been very friendly and helpful thoughout the very stressfull process and if we asked a question we were told they would get an answer and get back to us,which they did very quickly. If we ever moved again we wouldn't hesitate in using Howards. Many thanks to you all....
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By: Stuart Lugo
Oct 13, 2014
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Many thanks for your kind comments, we do really appreciate it and hope that you guys are happy in your new home too. All the very best for the future from all at Howards Gorleston.....
Aug 04,2014
Minithumbup
By:
Aug 04,2014
0 people found
this helpful
The staff at Howard's are both professional and polite, on the ball and know the market in this area. Stuart Lugo was spot on in the valuation and the staff at Howard's keep us updated all the times also giving us valuable advice when needed. I would highly recommend Howard's Gorleston to sell a property as they make everything so easy and hassle free....
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By: Stuart Lugo
Oct 13, 2014
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Many thanks Emma for your kind comments, we really appreciate it and we are very happy that you guys were really happy with everything. If we can help you in any way in the future, you know where we are! All the very best ... from all at Howards Gorleston.....
Aug 04,2014
Minithumbup
By:
Aug 04,2014
0 people found
this helpful
Our sale did not go smoothly due to chain breakdowns but Bobbie always kept us up to date and chased up regularly....
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By: stuart lugo
Oct 13, 2014
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Many thanks indeed for your comments, we appreciate it and wish you all the very best for the future.....
Jul 31,2014
Minithumbup
By:
Jul 31,2014
0 people found
this helpful
I have been buying and selling properties for 20 years and over that time I have used every local agent. By far the best was Howards and have now used them for both buying and selling many properties over the last 10 years. The staff are polite, friendly and will go out their way to get a property sold....
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Comment on agent fees
Better than any other agent in the area
Was this helpful? Yes
By: Stuart Lugo
Oct 13, 2014
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Many thanks Mr Gray for your great comments! we really appreciate it and no doubt look forward to assisting you in the future! very best wishes from all at Howards Gorleston....
Jul 25,2014
Minithumbup
By:
Jul 25,2014
0 people found
this helpful
i have used Howards in Gorleston on two occasions, both as a buyer and a seller. Bobbie and Stuart were polite positive and helpful. most importantly they phone when they say they will. I found them to be very professional but with a sense that each client is important to them. They never have to be chased up to do things but are always on the ball, i would recommend them....
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By: stuart lugo
Oct 13, 2014
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Many thanks indeed for your great comments Mr and Mrs Johnson, we really appreciate it and look forward to assisting you again in the future and wish you all the very best in the meantime.....
Jul 24,2014
Minithumbup
By:
Jul 24,2014
0 people found
this helpful
Right from the start Howards staff were very professional and helpful. Stuart Lugo valued our house, and gave us very good advice, taking into account our requirements and the market situation at the time of sale. All staff we came into contact with, were extremely helpful and alway returned our calls. We used Howards to supervise viewings on our behalf, and the honest feedback was very helpful. Once we had a buyer Howards did not forget us, and continued to chase the sale and the Solicitors...
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Comment on agent fees
Not the cheapest nor the most expensive, but cheap isn\'t always good, and in our experience neither is expensive. In our circumstances we were lucky that the second viewers purchased the property, we are confident had the sale took longer, we would have still received excellent value for money, and an excellent service from Howards.
Was this helpful? Yes
By: Stuart Lugo
Oct 13, 2014
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Thank you very much indeed for your great comments guys, we really appreciate it! and wish you the very best for the future!....
Jul 21,2014
Minithumbup
By:
Jul 21,2014
0 people found
this helpful
After contacting all the agents in the Gorleston area, Howards were by far the best. I cannot fault the service we have received, Stuart has been professional,courteous and efficient throughout and all the team at howards have gone out of their way to help me, by arranging viewings and keeping me up to date to Lauren helping me out and giving me advise on the rental market, I would definitely recommend as they were very professional and made everything easy for us....
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By: Stuart Lugo
Oct 13, 2014
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Many thanks Julie for your very kind comments, most appreciated and we wish you all the very best for the future .. from all at Howards Gorleston....
Aug 15,2011
Minithumbdown
By:
Aug 15,2011
1 people found
this helpful
Terrible! Liars and money grabbers! They really dont care about anything once you are in the property and they are taking your money. Do not let a property from Howards!...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,500
  • Max: £340,000

Letting
  • Min: £0
  • Max: £0



Review statistics

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3 0 1 1 15 1 5 0 1 0
Sylvia Johnson - upload your photo Sylvia Johnson
1 reviews

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Bobbie Johnson - upload your photo Bobbie Johnson
7 reviews

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Stuart Lugo - upload your photo Stuart Lugo
7 reviews

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Marcel Gray - upload your photo Marcel Gray
1 reviews

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gemma Norfolk - upload your photo gemma Norfolk
1 reviews

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Bobbie O'Sullivan - upload your photo Bobbie O'Sullivan
5 reviews

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Gemma Unknown - upload your photo Gemma Unknown
1 reviews

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Rachel  - upload your photo Rachel
2 reviews

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Beth  - upload your photo Beth
1 reviews

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Gemma Cook - upload your photo Gemma Cook
5 reviews

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