• Jamie Forgan
    Jamie Forgan
  • Nathan Rosel
    Nathan Rosel
  • Alasdair Macdonald
    Alasdair Macdonald
  • Hiten Devshi
    Hiten Devshi
  • Julia Colley
    Julia Colley
A contemporary yet traditional firm built on core values and expanded with innovative thinking. With offices in Camden, Islington and Archway too we can really look after your North London property needs. Come and say Hi and we'll be more than happy to help - the kettle's on...
Hotblack Desiato

2 Highbury Park Highbury, London
Greater London
N5 2AB

020 7288 9696

Oct 03,2016
Minithumbup
By:
Oct 03,2016
Featured Review
0 people found
this helpful
Hotblack have found us very good tenants over the 7 years we have been using them, both Saylan and Jamie are lovely people and have done as much as they can to help us find the right tenants. I really recommend Hotblack, they are a great agency and lovely people....
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Comment on agent fees
Average
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Sep 20,2016
Minithumbup
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Sep 20,2016
Featured Review
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this helpful
We have rented several times in London and abroad and our experience this time with Hotblack Desiato was by far the best of them all. We dealt with Nathan Rosel who was pleasant both in person and in correspondence; he responded quickly to our queries, and accommodated our requests. We received an extremely detailed and accurate inventory for the apartment when we moved in. Overall, happy and impressed with the quality of service throughout. Many thanks!...
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Comment on agent fees
The reference fees were the only itemized fees.
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Sep 06,2016
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Sep 06,2016
Featured Review
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Jamie was very efficient and really supportive throughout, he made all the process much easier to deal with than I had imagined. I was totally satisfied with the service provided....
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Comment on agent fees
Fair
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Aug 12,2016
Minithumbup
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Aug 12,2016
Featured Review
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Jamie was fantastic, quickly and clearly answered all our questions throughout the process and made it all much easier. You recommend him to anyone....
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Comment on agent fees
Very fair
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Aug 08,2016
Minithumbup
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Aug 08,2016
Featured Review
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We have just let our flat through Hotblack Desiato (Highbury) and Nathan and Saylan were both very helpful, efficient, personable and professional. A realistic valuation, word perfect particulars, proactive approach and ultimately some lovely tenants - could not recommend highly enough....
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Sep 21,2016
Minithumbdown
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Sep 21,2016
0 people found
this helpful
The initial experience was great. But as soon as we were in the property and anything needed doing, problems emerged. Not being responded to, issues being ignored, not being notified of work being done, people coming and going without warning, them struggling with being helpful and empathetic are a few of the things that immediately come to mind. When pointing out when they're wrong you either don't get a reply, or get a waspish reply as though you're an inconvenient irritant. Really amateuris...
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By: Saylan Lucas
Sep 28, 2016
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Dear tenant, While I'm pleased that you had a great initial experience I am sorry to hear that the subsequent experience during the tenancy wasn't adequate. If you could let me know which office you rented the property through and/or the property address or any points of contact it will provide me with a platform to investigate this internally. We really do appreciate your feedback.....
Aug 08,2016
Minithumbup
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Aug 08,2016
0 people found
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I have recently moved into a property in Highbury and Nathan has been extremely helpful in making this process as easy and stress free as possible. I've had pretty negative experiences with estate agents in the past so this has been a breath of fresh air! I'd be very quick to recommend Hot Black Desiato in future....
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Comment on agent fees
Reasonable
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Aug 03,2016
Minithumbup
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Aug 03,2016
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Jamie was really helpful with our search for a new property- he was very knowledgeable about the Highbury area and kept us well informed throughout the process. He went out of his way to make the move as straight forward as possible- getting back to us on any queries almost immediately! Overall an excellent service- organised and professional- and made the house hunting process much less stressful than previous experience! Thank you Jamie for helping us to find our lovely flat and for helping ev...
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Comment on agent fees
Fees were reasonable and significantly lower than other estate agents we looked at
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Jun 14,2016
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Jun 14,2016
0 people found
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We have had a great experience with Hotblack Desiato for nearly 10 years from when we first rented, to buying our first flat and now selling it too. Alasdair was a pleasure to work with and had what we felt was a sensible, smart approach. Our flat sold very quickly and Alasdair and Hiten made the process as smooth as they possibly could. The whole experience was a very friendly and common sensible approach. Really happy....
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Comment on agent fees
Fees were very reasonable and discussed very openly.
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Jun 13,2016
Minithumbup
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Jun 13,2016
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I've been renting my flat via Hotblack Desiato for the past year, and Nathan has been a pleasure to deal with throughout this time. He is always responsive, helpful, and super efficient. I would definitely recommend Nathan....
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Jun 09,2016
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Jun 09,2016
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First class service. Polite, efficient and cheaper than most on the High Street. Would recommend. Flat was under offer after three weeks....
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Comment on agent fees
Cheaper than most - but still expensive when you consider London house prices. But that's London for you.
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May 17,2016
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May 17,2016
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Thank you Hiten for all your help. You were amazing. Answering all our queries so efficiently and no heavy sales. You were very organised and efficient and coordinated the sale between the solicitors so well. It all went so smoothly because of your involvement. It was so nice that you gave us so much of your time and kept us in the loop all the time. You had such a calming influence on us. Will definitely recommend you and your company to all our friends. Once again a big thank you...
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Comment on agent fees
Reasonable
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May 17,2016
Minithumbup
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May 17,2016
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With all the various agents out in the market Jamie's service stood out well above the market standard, so much so in the end we pretty much stopped looking at options from other agents. Jamie always came back to us with an answer to any queries and through out the process never cancelled or rescheduled an appointment to chase a larger commission....
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Comment on agent fees
on par with the market
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May 16,2016
Minithumbup
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May 16,2016
1 people found
this helpful
I found the team at Hotblack Desiato incredibly helpful right from the start. They seemed to have an excellent grasp of the local property market and managed to find us new tenants quickly and efficiently....
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Comment on agent fees
Good
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May 02,2016
Minithumbup
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May 02,2016
0 people found
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In purchasing a flat for my son and subsequently looking for a new home for myself, I found Julia so helpful, understanding and extremely professional. She was a pleasure to work with and most of all, I trusted her opinions/guidance. Alasdair helped 'close' the deal for my son's completion on his new flat which we are very happy with. I cannot say enough positives about the team at Hotblack D. Very friendly, hard working and knowledgeable. I would highly recommend using the agency. They have bee...
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Comment on agent fees
in line with industry standards
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May 02,2016
Minithumbup
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May 02,2016
0 people found
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Alasdair and Julia were fantastic to deal with in the purchase of our property. They were extremely helpful, friendly and knowledgeable. I think without their positive attitude and assistance the purchase may not have been possible. Thank you very much....
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May 02,2016
Minithumbup
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May 02,2016
1 people found
this helpful
Hotblack have been unfailingly efficient in the letting process and in selling my flat. It has been a lot of fun too! Alasdair has been brilliant in keeping in touch with me and is unfailingly cheerful. Julia has been very helpful too and even when there were a few blips with the selling process they found new buyers and made sure everything went ahead smoothly....
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Comment on agent fees
Reasonable
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Apr 27,2016
Minithumbup
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Apr 27,2016
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Alasdair and his team, Hiten and Julia were professional, competent, efficient and delightful to deal with. Their rates are competitive and definitely worth it for keeping a rocky deal on track and keeping all sides happy and informed. The Highbury team are exceptional. I would definitely not say the same for the Islington team who was dismissive and rude to their own clients....
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Comment on agent fees
Competitive
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By: Sarah Clay
Apr 29, 2016
View all comments (1)
Dear Rosie, thank you so much for your contrasting reviews. We have looked into your comments regarding our Islington office and we can only apologise if we caused you any upset or inconvenience. We are glad the sale went through successfully.....
Apr 13,2016
Minithumbup
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Apr 13,2016
0 people found
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Nathan was friendly, efficient and unflappable throughout the letting process - and beyond. Always there for us, both inside and outside office hours to provide practical advice and moral support through teething problems. An excellent agent with a sense of fun and a great future ahead of him....
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Comment on agent fees
They seem quite expensive, but I am pretty ignorant on such things. Certainly worth it for peace of mind.
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Apr 11,2016
Minithumbup
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Apr 11,2016
0 people found
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Really great service very prompt and courteous couldn't ask for a better transaction. No hiccups. Always answered emails within maximum 1 hour, honest, helpful, non-judgemental. Great electronic service meaning most documents electronic signing. Would recommend definitely....
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Comment on agent fees
Very good value virtually no fees
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Mar 11,2016
Minithumbup
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Mar 11,2016
0 people found
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This was a really helpful experience - terrific people and a good range of properties in our price range. We found a really good flat and the seller seemed very happy too, so win-win....
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Feb 27,2016
Minithumbup
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Feb 27,2016
2 people found
this helpful
I love working with Nathan. He has proven exceptionally open, helpful and enthusiastic. He found the place I'm living in now. What really impressed me is that unlike my experiences with other estate agents who tend to disappear once they've rented you something, Nathan was always available to solve problems when they came up. I think the real testament to his talent and ability is that when I looked to relocate he was my first phone call. I trust him and look forward to working with him aga...
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Feb 26,2016
Minithumbup
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Feb 26,2016
2 people found
this helpful
Having lived in London for 10 years and dealing with many agencies we came across Hotblacks as we were looking to move to Highbury and popped into the office on the off chance. We were delighted with the service we received from Jamie, he was honest, thorough, explained all the details and helped us throughout the whole process and made us feel valued. We are now very settled and wouldn't hesitate to recommend him as an agent....
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Feb 26,2016
Minithumbup
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Feb 26,2016
2 people found
this helpful
Jamie helped enormously with what could have been a really stressful move for us. We were up against the clock and on the verge of panic but he was super helpful and reassuring which definitely made us rethink and consider things properly instead of rushing and regretting. Knowledgeable, approachable and pro-active. Thank you Jamie....
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Comment on agent fees
Most reasonable for the service level!
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Feb 26,2016
Minithumbup
By:
Feb 26,2016
2 people found
this helpful
Recently secured a flat in Highbury and used a number of agents in my search. Jamie at HBD was by far and away the most helpful of the agents I used. He understood very early on the particular type of flat I was looking for and was able to show me a number of flats which matched my criteria. A particularly efficient office in getting viewings arranged and then turning around the lease negotiations. Would thoroughly recommend that these guys are given a call, even if a flat is not found, you'r...
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
1 people found
this helpful
Having 2 little kids and looking for house to rent isn't easy by any means. Nathan, however has made the process thoroughly enjoyable for all of us, he has found the perfect place AND has been extremely competent at his job, responding to emails/phone calls promptly, and just generally very accommodating. Highly recommend him if you want a pleasant/no stress experience. Thanks a lot Nathan!...
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Dec 07,2015
Minithumbup
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Dec 07,2015
1 people found
this helpful
Nathan has been super reliable, trustworthy and effective throughout the whole process of searching/renting. Very responsive, available and patient, he helped us to find a new place that perfectly fits all our requirement and while we're sometimes being very picky - sometimes a little fussy maybe? :) - he never lost his patience and kept very reactive and available. I'd definitely recommend this agency, and especially Nathan as an agent....
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Dec 05,2015
Minithumbup
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Dec 05,2015
1 people found
this helpful
My wife and I rented through Nathan, and from the beginning of the process all the way through to a successful signing, Nathan was extremely flexible to our schedules, responsive to our requests and questions, and more than helpful in showing the property. Nathan took the time to understand what we were after, and showed us precisely what we wanted, which is not all that common in the London rental market. Negotiating the lease terms involved a lot of back and forth, and Nathan was very prompt ...
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Dec 02,2015
Minithumbup
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Dec 02,2015
1 people found
this helpful
This is my third move in London in the last three years and I have rented with different agencies so, not the biggest expert in the subject matter but not an amateur either. Moving home is not easy not fun at all: finding the right property, negotiating the rent, changing billing addresses, etc. It is usually a pain. However, this time, I have to say that the all around the contract, negotiation, paperwork, etc. was super smooth. Jamie Forgan, the agent from Hotblack Desiato, Highbury N5 b...
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Nov 12,2015
Minithumbup
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Nov 12,2015
1 people found
this helpful
During my time dealing with Nathan, he communicated professionally with me and listened to my thoughts and ideas appropriately. He also provided feedback and followed up on issues/requests by email in a timely manner. Nathan had a cheerful attitude which made me fell good, and I am sure he would make feel others the same way. I will Nathan all the best in her career as a Property Negociator....
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Oct 12,2015
Minithumbup
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Oct 12,2015
0 people found
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Extremely responsive by phone and email. They were very proactive and helpful. Hiten was a pleasure to deal with. They were very adept at handling the logistics of the process....
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Oct 01,2015
Minithumbup
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Oct 01,2015
1 people found
this helpful
Nathan was extremely friendly and professional in helping us to choose a flat. His regular emails of listings were well organised and he took the time to understand our property requirements rather than bombarding us with unsuitable properties. More importantly for us he advised us well during two of our bids for apartments, and helped us make a good saving on our successful bid....
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Comment on agent fees
The fees charged were at the lower end of the scale of estate agents we dealt with, although there were some additional charges detailed in the contract.
Was this helpful? Yes
Sep 09,2015
Minithumbup
By:
Sep 09,2015
3 people found
this helpful
It's not an easy task trying to find a good property to rent in London. Jamie Forgan made the process easy for us through clear communication and good advice. He kept us updated at all times, responded quickly and secured a property which matched our spec perfectly. Thoroughly recommended....
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Sep 09,2015
Minithumbup
By:
Sep 09,2015
2 people found
this helpful
Jamie was very helpful throughout the renting process. He informed us of all the necessary information and was a very pleasant person to be speaking to. We really appreciated his recommendation for our group to get the property that was best suited for us....
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Sep 08,2015
Minithumbup
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Sep 08,2015
2 people found
this helpful
I cannot say enough good things about Jamie and his team. Jamie was so great throughout the process. He was my main POC and was so responsive, attentive and just overall made the time consuming and often frustrating process of finding a flat much easier. Once I did find a place, I really felt like he was my advocate not just a middleman between me and the landlords. Everyone I've encountered from the firm has been equally lovely, professional and thorough. Overall it just feels like this team ge...
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Comment on agent fees
Very reasonable and transparent - never felt like I got hit with hidden fees.
Was this helpful? Yes
Areas covered
  • N5
  • Highbury
  • E5
  • Stoke Newington
  • N4
  • Hackney
  • E9
  • N7
  • EC1
  • N16
  • E8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £515,000
  • Max: £1,250,000

Letting
  • Min: £0
  • Max: £0

NAEA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 2 41 3 4 0 4 0 2 0
Jamie Forgan Jamie Forgan
Lettings Negotiator
32 reviews

About Jamie No description set View full profile
Nathan Rosel Nathan Rosel
Lettings Negotiator
23 reviews

About Nathan No description set View full profile
Alasdair Macdonald Alasdair Macdonald
7 reviews

About Alasdair No description set View full profile
Hiten Devshi Hiten Devshi
3 reviews

About Hiten No description set View full profile
Julia Colley Julia Colley
3 reviews

About Julia No description set View full profile

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One of the many benefits of being privately owned...
Last updated at 2:58 PM 26/02/2016 by allAgents

Complaints Procedure

Please refer to our website www.hotblack.co.uk for our complaints procedure.
Last updated at 2:58 PM 26/02/2016 by allAgents

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