• Paulina Urbanska
    Paulina Urbanska
  • Jake Perkins
    Jake Perkins
  • Malcolm Levy
    Malcolm Levy
  • Jessica Pinnick
    Jessica Pinnick
  • Sarah Clay
    Sarah Clay
Hotblack Desiato opened in Islington in 1979 and we are the 4th office - the 3rd in the borough. Our local and professional approach has enabled us to expand here and we are very excited to be in Archway. We offer sales, lettings and property management. Please come in and meet Malcolm, Paulina and Jess and we will do what we can to help you with any property query.
Hotblack Desiato

31 Junction Road Archway, London
Greater London
N19 5QT

020 72889690

Feb 19,2016
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Feb 19,2016
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I found all the staff very courteous and helpful and kept me fully informed of all developments - in particular those mentioned above and Jessica . I will definitely use this office again for any future lettings....
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V good
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Jan 11,2016
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Jan 11,2016
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We were very impressed with how professional the agents were from the outset: extremely efficient, helpful and they kept us informed at all stages. It is the attention to these details that can really make a difference and are important to landlords and tenants alike. Needless to say, Hotblack found us tenants at (what is considered to be) a slow time of year and managed the whole process very well. We would certainly recommend them!...
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Comment on agent fees
Very competitive fees (although this was during an introductory offer period).
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Dec 22,2015
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Dec 22,2015
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Thank you to both Jessica and Paulina. I often spoke to Paulina as Jessica was out of the office and she was very polite and helpful. Jessica was helpful and the team did well at getting our papers sorted quickly. The only reason I did not give an 'Excellent' is because I think the team could work after hours on certain occasions, or work on Saturdays like at other estate agents. The fact that they're not flexible with their hours meant that we could not move in on the move-in date but had to m...
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By: Hotblack Desiato Archway
Dec 22, 2015
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Hi, Thanks so much for your review! We really love reading them and receiving feedback, which continues to help us improve and grow. We are sorry to hear about the issue you had with your move in date. We are actually open on Saturdays from 10-4pm, but I believe the issue you had was related to your references, and unfortunately the company that we use do not work over the weekend - this may have been the problem! I hope this helps clear some things up! Thanks again for your kind words, ....
Oct 05,2015
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Oct 05,2015
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Malcolm at Hot Black Desiato was amazing. Having looked round lots of property's we were quite fed up of being lied to and promised things by estate agents- Malcolm was a breath of fresh air! He was honest and open and didn't pressure us into buying or try any typical sales tactics. His relaxed approach enabled us to make the right decision and we always felt he was genuinely happy for us as we went through the process. It was a bit of a complicated purchase but Malcolm was patient, approach...
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Oct 01,2015
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Oct 01,2015
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We had an excellent experience dealing directly with Jessica Pinnick of Hotblack Desiato. She was very professional, courteous, and timely in all responses. Even with properties that didn't fit our need, she was never pushy with the sale. We've had some pretty unpleasant experiences with estate agents in the past, but I can gladly say it's been the polar opposite dealing with Jessica and Hotblack. Jessica commucated all stages of the tenancy process in great time so nothing was rushed, and gui...
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Sep 13,2015
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Sep 13,2015
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We are first time buyers so the whole process was going to be new and stressful for me and my partner, however, when we started dealing with Malcolm and the team at Hotblack Desiato, they were proactive and instantly took as much of the stress out of purchasing our flat as possible. Malcolm definitely went above and beyond in supporting us throughout and was also very personable too, which helped make the process as smooth as possible. What really stood out to us was that nothing was an issue fo...
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Sep 12,2015
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Sep 12,2015
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Malcolm and Paulina were extremely helpful and quick. I spoke to them quite a few times to sort out the details of the letting arrangements and they were always clear and sorted things out with minimal hassle. I have no hesitation in recommending them....
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Sep 12,2015
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Sep 12,2015
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Malcolm was a pleasure to work with, always professional but charming and friendly to work with. He comes across as one of the more 'honest' estate agents out there, who is genuinely concerned to give realistic opinions and to make a deal from which both sides come out happy. He came up with so many viewings immediately it was on the market and kept us up to date with all viewings and any comments. During the sale process he answered emails promptly whilst also keeping us up to date with any i...
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Sep 11,2015
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Sep 11,2015
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Malcolm Levy helped me buy and sell this property which he invested over 2.5 years in doing so. He's the smartest agent you'll meet. Extremely knowledgable, driven, and keeps clients on both sides informed and happy. If you want s sale or purchase to go through, especially in difficult circumstances I cannot recommend him enough....
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Comment on agent fees
Very attractive fees were charged.
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Jul 18,2015
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Jul 18,2015
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Malcolm and Paulina have been most helpful from our first meeting only 2 weeks ago to helping me find a tenant and getting to signing of the contracts! They have been efficient in answering phone and email enquiries about the smallest detail. Each answer was helpful, enabling us to move quickly to a satisfactory agreement leading to the contract being signed this week. Thank you for your help in all matters. I would highly recommend them if you want help, advice or just a chat....
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May 12,2015
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May 12,2015
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My overall experience with Hotblack has been very positive. They seem straightforward and don't have an aggressive sales approach so I didn't feel pressured in to making a decision or that I was being mislead. Paulina has been very prompt at replying to emails, helpful with all my questions and queries and generally pleasant and friendly to deal with. I would definitely recommend them....
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Areas covered
  • N19
  • Archway
  • N8
  • N2
  • Kentish Town
  • N10
  • N4
  • NW3
  • N6
  • NW8
  • N7
  • NW9
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £370,000
  • Max: £425,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 3 0 2 0 2 0 0 0
Paulina Urbanska Paulina Urbanska
24 reviews

About Paulina No description set View full profile
Jake Perkins Jake Perkins
1 reviews

About Jake No description set View full profile
Malcolm Levy Malcolm Levy
7 reviews

About Malcolm No description set View full profile
Jessica Pinnick Jessica Pinnick
6 reviews

About Jessica No description set View full profile
Sarah Clay Sarah Clay
Marketing Executive
1 reviews

About Sarah Hi. I am based here in Archway but I look after the marketing for all four of the Hotblack Desiato Offices. View full profile

Job vacancies

Please see a list of jobs available

Fees

Please refer to our website www.hotblack.co.uk or call our office on 020 7288 9690 for our full fee structure.
Last updated at 12:11 PM 26/02/2016 by Sarah Clay

Complaints Procedure

Please contact the negotiator you are dealing with initially and if you wish to escalate your problem, please email david.pinnick@hotblack.co.uk
Last updated at 12:11 PM 26/02/2016 by Sarah Clay

Awards won by Hotblack Desiato, London N19 5QT

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