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Horts Estate Agents

1-5 Bridge Steet Northampton
Northamptonshire
NN1 1NH

01604 639933
Website not available

Properties for Sale
Properties to Rent

“ Dissatisfied... ”

May 30,2018
Minithumbdown
By: 'Anonymous2759'
May 30,2018
0 people found
this helpful
Having accepted a bungalow in August 2017, we didn't exchange until March 2018. We feel that we were unfairly treated by their estate agent. The estate agent never gave us measurements, lied to us, never replied to our enquires and was extremely rude. The estate agent ...
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Comment on agent fees
N/A
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Sep 25,2017
Minithumbdown
By: 'Lynda'
Sep 25,2017
1 people found
this helpful
Grossly undervalued house suggesting we spend £20k doing it up which would have meant selling it for less than we paid for it in 2004! Doesn't understand concept of going concern...
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By: Adam Wellesley - Director
Sep 25, 2017
View all comments (1)
Dear Lynda, I'm sorry to hear you have a complaint. I do not know the circumstances as the matter has not been reported to me.Please feel free to contact me so I can investigate exactly what happened. You can email me via adam.wellesley@horts.co.uk or call me directly on 01604 616890. ...
Sep 14,2014
Minithumbdown
By: 'Out of pocket'
Sep 14,2014
3 people found
this helpful
More interested in our buyer than us. On holiday for 4 of the 12 weeks we were under contract to them. Difficult to reach by phone resulting in key deadlines missed. Very defensive when challenged....
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Comment on agent fees
We did most of the legwork.
Was this helpful? Yes
Sep 11,2014
Minithumbup
By: 'rtdon13'
Sep 11,2014
0 people found
this helpful
After having a terrible time with a different northampton agent, we where a bit nervous of whether most agents would be this way, however omar promised we would be looked after and they did just that. From moving in (which was a professional and efficient ...
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Nov 26,2013
Minithumbdown
By: 'username'
Nov 26,2013
2 people found
this helpful
We have tried to rent a property through horts, everything went fine until 2 days prior the move when they have notified us that the landlord has pulled out of the contract leaving us 2 days to find another property or become homeless. Dispute #1: We have been ...
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Was this helpful? Yes
Jun 24,2013
Minithumbup
By: 'Nick Haycock'
Jun 24,2013
0 people found
this helpful
Excellent service. More importantly advice what and what not to do as the sale progressed. Problems overcome showing years of experience.All done with a smile so just the right amount of intensity. Can\'t fault it, would recommend Horts without reservation and will use ...
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Jun 14,2013
Minithumbup
By: 'Hugh & Maya'
Jun 14,2013
0 people found
this helpful
We received excellent service from Jonathon and Sophia. They were professional, friendly and helpful from the first viewing right up to the service they provided after we\'d completed. We would highly recommend them. Nothing was ever too much and they went above and beyond ...
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May 17,2013
Minithumbup
By: 'Nikki'
May 17,2013
0 people found
this helpful
We found Ray a pleasure to deal with and very helpful from the first viewing through to completion. He was quick to answer any questions we had....
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May 15,2013
Minithumbup
By: 'Gill Ryan'
May 15,2013
1 people found
this helpful
Very impressed with the service. Steve Curtis, Jonathan Barker and Sophia Rahman were very helpful with our selling process and kept us updated each step of the way. I can\'t praise them highly enough and would highly recommend using Horts if you want a ...
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Was this helpful? Yes
Apr 20,2013
Minithumbup
By: 'Paul Gray'
Apr 20,2013
0 people found
this helpful
I recently purchased a property through Horts Northampton, that i am intending to rent. Their agent Stuart Little, helped me through the process, and i found him very accommodating and knowledgable. He was also very communicative, and punctual on appointments, not often the case from ...
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Apr 19,2013
Minithumbup
By: 'Kate'
Apr 19,2013
0 people found
this helpful
We have just sold our property and the service we have received was excellent, from the first visit to value the property to our exchange of contracts. The sale has been a very complicated one, trying to tie up the sale of our house and ...
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Apr 19,2013
Minithumbdown
By: 'Geoff'
Apr 19,2013
0 people found
this helpful
I must admit I\'m dubious about some of the other reviews that have been left for this estate agents. We tried to buy a property through them, and after committing time and money for searches, solicitors, and a survey, we then found out that ...
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What agent could do to change your mind?
They could have been honest and clear to us from the start.
Attached Files
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By: Geoff
Apr 19, 2013
View all comments (4)
Horts did not make clear from the outset that there was a strict deadline for this purchase. If we had know of this strict deadline from the start we would not have agreed to the sale. They assumed that by bombarding us with calls that we would progress quicker for them, and gambled that the sale would be completed in time. After we'd carried out a survey we found significant defects with the property. Perhaps the seller and Horts were hoping we'd rush into buying this property and miss these ...
Apr 19,2013
Minithumbup
By: 'Dr Julie Harrison'
Apr 19,2013
0 people found
this helpful
My experience with Hort\'s has been superb from initial engagement till the completion went through today. Omar Al-Khashab enabled me to regain my respect of Estate Agents as I had had my property on the market for a number of months prior to his ...
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Apr 19,2013
Minithumbdown
By: 'Sylvia Cousins'
Apr 19,2013
0 people found
this helpful
April 11th 2013 On Tuesday we were disconcerted to learn that the vendor of the property we were in the process of buying had decided to withdraw from the sale. We believe that the Estate Agents at Horts have acted in a totally dishonest and disreputable ...
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Was this helpful? Yes
By: Geoff
Apr 19, 2013
View all comments (3)
Horts did not make clear from the outset that there was a strict deadline for this purchase. If we had know of this strict deadline from the start we would not have agreed to the sale. They assumed that by bombarding us with calls that we would progress quicker for them, and gambled that the sale would be completed in time. After we'd carried out a survey we found significant defects with the property. Perhaps the seller and Horts were hoping we'd rush into buying this property and miss these ...
Apr 17,2013
Minithumbup
By: 'Alastair Bates'
Apr 17,2013
0 people found
this helpful
I have recently sold a property through Horts and have to compliment Jon on the service and help he gave during the process. Jon managed to sell my property within the first week of it being on the market and yet managed to get me ...
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Apr 17,2013
Minithumbup
By: 'Alastair Bates'
Apr 17,2013
0 people found
this helpful
I have recently sold a property through Horts and have to compliment Jon on the service and help he gave during the process. Jon managed to sell my property within the first week of it being on the market and yet managed to get me ...
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Apr 16,2013
Minithumbup
By: 'Jack Walsh'
Apr 16,2013
0 people found
this helpful
Came accross Horts by browsing a few houses in our village Mawsley when we found a house which was of interest to us, sold our house and bought our new one through Horts and our agent Ray Jacobs was brillaint from start to finish, very ...
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Apr 09,2013
Minithumbup
By: 'Andy'
Apr 09,2013
0 people found
this helpful
The level of service that Omar gave was excellent. He was friendly and professional and sold our property in 3 weeks from the time it went on the market. I would highly recommend him....
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Mar 19,2013
Minithumbup
By: 'DD'
Mar 19,2013
0 people found
this helpful
Jon was very proactive in spotting a buyer for us and very professional at all times. We had previously tried to sell another property with another agent and had found the service pretty hopeless. This experience was completely different. I particularly liked the fact that ...
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Was this helpful? Yes
Mar 08,2013
Minithumbup
By: 'Laura Thorne'
Mar 08,2013
0 people found
this helpful
The Horts team did a fantastic job of selling our property. I had previously brought a property through them and having a great experience decided to use them again. From the outset they were professional and efficient, they listened to what I wanted and then ...
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Was this helpful? Yes
Mar 07,2013
Minithumbup
By: 'HappyHouseOwner'
Mar 07,2013
0 people found
this helpful
Very impressive service from Horts. Omar was always to hand when we needed advice/support and made the process a smooth one - we really appreciated his expert help. Also, Sophia proactively kept us updated with the state of play and was a similarly reassuring ...
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Was this helpful? Yes
Feb 03,2013
Minithumbup
By: 'rhona aber'
Feb 03,2013
0 people found
this helpful
Omar presented himself both professionally and friendly. Nothing was too much trouble. Throughout all he reassured me and kept me up to date at all times. I never once doubted his integrity. Not having bought or sold a property for over 15 years I was quite ...
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Was this helpful? Yes
Feb 02,2013
Minithumbup
By: 'yes'
Feb 02,2013
0 people found
this helpful
We hadn\'t bought a property in over 20 years and were a little anxious as we were buying a first home for our son. However from our first approach to Horts we can honestly say that both Duncan and Adam were brilliant. Duncan was our ...
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Was this helpful? Yes
Jan 29,2013
Minithumbup
By: 'Mr Ferraz'
Jan 29,2013
0 people found
this helpful
Excellent Service from start to finish. Not only did I sell my old property with this agent, but they found my new home too. Would highly reccomend this efficient and friendly Service...
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Jan 28,2013
Minithumbup
By: 'Sheila'
Jan 28,2013
0 people found
this helpful
Very pleasant company to deal with, never made to feel like I was pestering them. Had a couple of minor problems which were quicky sorted out. Had major problems with out solicitor and Horts could not of been more helpful. Went above & beyond the ...
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Jan 08,2013
Minithumbup
By: 'Jane Clements'
Jan 08,2013
0 people found
this helpful
I was very impressed with the efficient service provided by Horts particularly Steve Curtis in finding a buyer and Sophia Rahman involved in the conveyancing side and acting as a contact between myself, the buyers and the solicitors. I found the role that Sophia carries ...
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Jan 04,2013
Minithumbup
By: 'Paul & Liz'
Jan 04,2013
0 people found
this helpful
We dealt with Duncan at Horts and found him to be polite and knowledgeable. As first time buyers this was particularly useful. Overall service was good and would think about using Horts should we need to move in the future....
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Jan 03,2013
Minithumbup
By: 'Katie C'
Jan 03,2013
0 people found
this helpful
Horts were the third agent we used in a bid to sell our home, after being on the market for 9 Months, they made the sale, got a slightly increased bid and Duncan was always avaiable if we had any questions or queries. Duncan was easy ...
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Dec 10,2012
Minithumbup
By: 'Katie Wall'
Dec 10,2012
0 people found
this helpful
We have used Horts twice in the last 18 months- they successfully got us two offers of full asking price within the first 24 hours on the first property and successfully got us an offer of full asking price on our recent sale without even formally putting ...
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Dec 01,2012
Minithumbup
By: 'Fred Tomlinson'
Dec 01,2012
0 people found
this helpful
I have known Steve Curtis for a few years now and I have to say he as always acted on my behalf with great diligence and consideration. I let Steve know i wanted to move back to Roade and I required a bungalow or similar, ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 25% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £215,000
  • Max: £360,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 1 1 83 2 42 2 1 3

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Complaints Procedure

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