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    Aidan Straw
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    Emily Webb
  • Kane Barber
    Kane Barber
  • upload your photo
    Dominick Darley
Having been situated in the picturesque Village of Datchet for in excess of 25 years, Horler incorporating Stephen Uren Estate Agents pride ourselves on our expert knowledge of the local and surrounding area thus providing clients with a first class service throughout your personal experience with us. Horler incorporating Stephen Uren are delighted to be the only agent in the Village regulated by The Associates of Residential Lettings Agents (ARLA) and also by The Property Ombudsman meaning yo Read full description...ur best interests and home are in safe, reliable hands. Our extensive marketing package and award winning custom made software is designed to provide quick and instant property details to all registered applicants, meaning your property is exposed to potential tenants in a fast and professional manor. As well as adverting the property in house via our modern office, our marketing package also includes high visibility on a number of major property portals as well as our recently updated website, www.horler.co.uk and in the property paper for the local area. Our management team are dedicated to maintaining your property to the highest standard via our vast maintenance knowledge and use of fully qualified tradesman, who are reliable and above all, competitively priced. In our view a highly important aspect when choosing the right agent to let your property. Our quarterly inspections are carried out by a member of the maintenance team or your dedicated negotiator; therefore your property is in good hands for the duration of the tenancy. Horler incorporating Stephen Uren are proud to announce that our longevity and knowledge in the residential lettings market, along with always going that extra mile for clients, is what has provided us with the great reputation and repeat business we continually receive today. So what makes Horler incorporating Stephen Uren stand out from the crowd: - Horler incorporating Stephen Uren are pleased to have a number of ARLA qualified staff working in their offices. This means that staff are required to attend regular regional meetings in order to stay updated with legal legislation and developments within the rental sector. - We are members of the Tenancy Deposit Scheme (TDS), an insurance based deposit protection scheme providing you with security throughout the tenancy. - Quarterly inspections mean that your property and its contents are looked after and that any maintenance issue shall be dealt with by out dedicated management team immediately after. - Horler incorporating Stephen Uren offer three services including Fully Managed, Rent Collect and Let Only, each of which can be tailed to your own individual needs. - Our awarding winning in house management system providing Landlords with up-to-date marketing stats and inspection reports. - A dedicated accounts department managing the collection of rent and deposits and providing monthly statements. We would be delighted to hear from you in relation to any Property needs you may have.
Horler Associates

1 Temple Cottage, The Green Datchet, Slough
Berkshire
SL3 9BJ

01753 546667

Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
Kane was recommended to us by friends. He is knowledgeable, professional, friendly and smiling. Kane explained all exactly at the first meeting, is willing to help....
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Comment on agent fees
Good
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Nov 13,2016
Minithumbup
By:
Nov 13,2016
Featured Review
0 people found
this helpful
Professional Agency and very helpful,always there to speak to or respond to an email promptly I would recommend this company to anyone....
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Nov 13,2016
Minithumbup
By:
Nov 13,2016
Featured Review
0 people found
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Aidan Straw is extremely professional. Went out of his way to help me. Aidan sold my property within six weeks in Datchet I highly recommend this agency...
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Comment on agent fees
The Agency's fees were extremely reasonable
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
Featured Review
0 people found
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Aidan secured a sale on my property within the first week! I was happy with the price and the transaction was easy. Past experiences with estate agents was painful with me showing the property and chasing feedback. Not so with Aidan, conducted all the viewings and was always prompt to get back to me whenever I called and he was busy or out of the office. He also has a very nice disposition. Not pushy, desperate or sales orientated as most are and this comes across. Genuinely cares and wants to f...
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Comment on agent fees
Average, market rate but didn't mind paying it as he truly worked for his money by conducting the viewings. Can't say how many times I have sold my own property and PAID someone else?????
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
Featured Review
0 people found
this helpful
Aidan's customer service was exemplary throughout our sale process. He was upfront about the costs from the start, listened to us and found the right buyer for us and our house. He is a joy to deal with, unflappable and very knowledgable about his business and the area....
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Comment on agent fees
Excellent value
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Nov 05,2016
Minithumbup
By:
Nov 05,2016
0 people found
this helpful
I bought and sold my property through Horler and dealt with Aidan on both occasions. He truly felt like someone who I could trust to do the best he could for me every step of the way. He was the most informative and honest of all the estate agents in our chain, so much so that others in the chain contacted him directly rather than their own estate agent! He always had the answers to my questions and always got back to me very quickly, nothing was ever too much trouble. After buying the house thr...
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Comment on agent fees
Competitive.
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
We had a couple of sales fall through, Aiden was supportive through that and also when the going got tough he put in a great amount of effort to get the exchange through on time....
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Comment on agent fees
Fees were competitive.
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
I dealt with Aiden Straw at the Datchet office for many years having my 2 bed cottage rented out with the branch and eventually selling it with them in 2016. All staff were very pleasant to do business with and would certainly use them again....
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Comment on agent fees
Fees were respectable
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
I found Horler and more specifically Aidan Straw extremely friendly, professional and engaging. He made himself available to suit my diary for house viewings, was approachable and helpful when negotiating price and kept fully engaged and communicated regularly throughout the purchase process. I would highly recommend using Horler and Aidan when selling or buying a property....
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Comment on agent fees
I was buying so this is not applicable
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
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Aidan was friendly, professional, approachable and communicative. I know it's hard to believe, as people don't tend to have good things to say about Estate Agents, but he was a joy to work with. I'd happily recommend him to anyone looking to buy or sell a property in the area....
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
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Great service from Aidan, calm and collected throughout the whole purchase. Much needed as there was plenty of drama!!! Was very fast to present options to purchase the property - would never have remortgaged without this. Helped he had established a great relationship with the home owner which really facilitated the sale....
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Comment on agent fees
yes they are fine
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Aiden Straw helped me to complete on my purchase of a garage. He did a thorough job, responded quickly and was proactive in keeping the deal on track....
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Comment on agent fees
Fair
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Superlative and responsible customer service. Thank you very much and wish both of you good luck. Very great full for your assistance....
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Comment on agent fees
Good
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Hi, Aidan was very helpful throughout the sales process. Even after sales we approached him and he assisted to get the task done....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 04,2016
Minithumbdown
By:
Nov 04,2016
0 people found
this helpful
I used Horler to sell my property in Datchet after previously using them while letting my property. Aidan was very helpful when selling my house and couldn't fault him at all. The house sold very quickly after an open house with Aidan's present. His customer service was very good and kept in touch regularly throughout. Kane helped me let my property out which did so almost immediately and dealt with any issues very efficiently while my tenants were in my property. On the while Horler was very go...
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Comment on agent fees
Very good
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Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
We recently used Horlers Datchet to rent our house out and were very pleased with the service they gave. They were very professional and polite at all times and were a pleasure to deal with. The time taken to rent the house was also very quick which gave us the impression that they knew the market that they were in. I would definitely use Horlers again and hope they manage our property with the same professionalism they have shown so far!...
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Comment on agent fees
The fees charged for management seem comparable with others.
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
I was in desperate help to find the perfect house and only had 3 days to do it - Kane and his colleagues at Horler Datchet came to the rescue! He was fast, responsive and went of his way to help me find a property. Kane communicated with me several times a day to keep me updated and went over and beyond the level of service you would usually expect from an agent. Aidan Straw and Dominic also helped out a lot during this process! Thanks guys- I owe you one!! I highly recommend Horler Dat...
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Comment on agent fees
Fees are much cheaper than other estate agents - we looked at a few agents and Horler Datchet are very reasonable - a bargain compared to the exceptional service they provide.
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Jul 18,2016
Minithumbup
By:
Jul 18,2016
2 people found
this helpful
There is light at the end of the tunnel, not all Estate Agents are useless, this agency is exceptional and a massive breath of fresh air. Horler Associates are the only Estate Agents I've ever dealt with that do what you want them to do without having to ask....
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Comment on agent fees
Fair
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Jul 17,2016
Minithumbup
By:
Jul 17,2016
0 people found
this helpful
I was looking for a flat to rent and came across the following Esate agent. I was amazed by all the hard work patients and effort they put in for me to find, rent and settle into the flat. I definitely recommend everyone seeking to rent/buy or look for a property to read all the reviews carefully and give it a go! One phone call can change everything....
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Comment on agent fees
Excellent and affordable!
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Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Professional and clear from the start. Always responded promptly. Kept me updated without me chasing. Dealt quickly and efficiently with the matter. Would highly recommend....
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Comment on agent fees
Good.
Was this helpful? Yes
Jul 01,2016
Minithumbup
By:
Jul 01,2016
0 people found
this helpful
Everyone that I have spoken to from this company have been really nice and exceptionally friendly. It was our first time renting and have found it very easy as we always felt in touch with the process and what was happening. Even though I did email Kane quite a lot, probably too much to be honest, he was always prompt and informative. Very much appreciated....
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Comment on agent fees
They were below some of the other agents that we looked at and laid out a lot more concise to make the process simpler. Would definitely use again.
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Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
Adrian was a pleasure to work with and maintained a great dialogue throughout the sale. I would recommend working with this agent again....
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Comment on agent fees
Good
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Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
Kane managed the house I rented for years and I've stuck with him in my recent move. He's always polite and professional, flexible, understanding and gets things sorted quickly and easily. He's just a great guy to deal with. I'm really glad he's looking after the new place I'm renting, too....
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Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
I receive a good level of service from Horler. They are proactive in search of tenants when need be and provide support for ongoing issues/repairs....
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Comment on agent fees
Fees are reasonable for the service I receive
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Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
Aidan was very helpful throughout the purchase process - he gave good insight into each stage and his ability to show potential helped sell the property to us. I would recommend Aidan as an Estate Agent every time....
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Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
We have been working with this agent for a number of years and have always been very satisfied in our dealings. We live overseas. We have trusted this agency to magnate our property and have had no issues to date....
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Comment on agent fees
Agents fees are reasonable.
Was this helpful? Yes
Mar 12,2016
Minithumbup
By:
Mar 12,2016
0 people found
this helpful
Good and Helpful . He sort all my problems .I will recommend him to other . He answer to all my queries ....
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Comment on agent fees
good
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Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Aidan was really helpful and friendly, he was responsive when trying to contact and ensured the sale was as smooth as possible...
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Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
this helpful
An excellent professional and honest service! Aidan in particular was brilliant - and as is necessary in house sales - very patient! A highly recommended establishment!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
this helpful
An excellent professional and honest service! Aidan in particular was brilliant - and as is necessary in house sales - very patient! A highly recommended establishment!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
Aidan was incredibly helpful and efficient with the sale - I was very pleased with the service provided by Aidan & the entire team at Horler Datchet....
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Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
The sale was effected quickly and efficiently, in fact I had 3 offers within the first week, what more can I say!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Aiden and his colleagues consistently provided a very professional, reliable and effective property letting service for four years. His help and guidance through the eventual sale of the property was exceptionally helpful and highly valued. I appreciated the relationship with Aiden and the team at Horlers in Datchet and unreservedly recommend their services....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 04,2016
Minithumbup
By:
Mar 04,2016
0 people found
this helpful
We have had quick, honest and courteous dealings with Aidan from Horlers. He chased solicitors for responses during our purchase and responded quickly to our questions and concerns throughout the process. I would definitely consider Horlers and Aidan to represent us when we come to sell....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 04,2016
Minithumbup
By:
Mar 04,2016
0 people found
this helpful
I have no reservations about recommending these agents. They are efficient and helpful with both selling and letting. They were particularly good when there was a leak in the bathroom and they had to liaise with the insurance company....
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Areas covered
  • SL1
  • SL2
  • SL3
  • SL0
  • UB7
  • UB8
  • UB10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£10,500
  • Max: Β£525,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 0 31 1 9 1 13 0 2 0
Aidan Straw - upload your photo Aidan Straw
25 reviews

About Aidan No description set View full profile
Emily Webb - no image available Emily Webb
Lettings Manager
6 reviews

About Emily No description set View full profile
Kane Barber Kane Barber
Assistant Lettings Manager
61 reviews

About Kane No description set View full profile
Dominick Darley - no image available Dominick Darley
Trainee Lettings Negotiator
0 reviews

About Dominick No description set View full profile

Job vacancies

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Fees

Preliminary Administration fees

References

We always take up references on applicants and these will be obtained using the information provided in this application form, which must usually be submitted for each adult who will live regularly in the property. All such adults will normally be named individually on the tenancy agreement and will therefore be fully responsible for the property.

Referencing Fees

A referencing fee of Β£90.00 + VAT per person needs to accompany each application form to cover initial reference processing costs. The referencing fee will not be returned if you withdraw your application for any reason or if, in our landlord’s opinion, satisfactory references are not subsequently obtained.
* Applicants who have been in the UK for less than 6 months may be charged a higher referencing fee.

Guarantor fees

Should you be requested to provide a guarantor for your tenancy to be successful you will be required to pay an additional Β£50 + VAT per guarantor for the guarantor’s application to be processed. They will also need to provide photo ID and a utility bill.


Administration Fees

We charge an administration fee of Β£100.00 + VAT per tenancy. This charge is due, and payable along with initial rent, deposit etc, prior to the tenancy commencing and is non refundable if you withdraw your application for any reason or if, in our landlord’s opinion, satisfactory references are not subsequently obtained. It may be refunded however, less any specific costs we have already incurred, if due to unforeseen circumstances the landlord withdraws the property from the market.
If a tenancy is renewed, a charge of Β£50.00 + VAT will be made of each individual tenant or guarantor for administration and signing of a new tenancy

Check – out Fees

A check – out fee will be charged to the tenants on vacating the property. This charge will be dependent on the size of the property and the check out clerk used.
Last updated at 12:34 PM 04/03/2016 by allAgents

Complaints Procedure

Horler Lettings Ҁ“ Complaints Procedure.
Information for Customers
Horler Lettings are a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our clients. Should you wish to make a formal written complaint, please follow the stages below.
Stage One - Branch Lettings Manager
All complaints should, in the first instance, be directed to the Lettings Manager of the branch you have been dealing with. Complaints made in writing will be acknowledged within seven working days. They will endeavour to resolve your complaint immediately, and no later than ten working days of the first notification. We do recommend that where possible you outline your complaint in writing, especially if it appears a complex issue.
Stage Two - Senior Lettings Manager
Should your complaint remain unresolved, then you can refer it on to the Senior Lettings Manager responsible for the office in question. We request that you send a written summary of your complaint to the Senior Lettings Manager within one month of receiving the Branch Manager's response. The Branch Manager will provide you with the Senior Lettings ManagerҀ™s name and address (of their office). The Senior Lettings Manager will acknowledge your complaint within seven working days of receipt of your letter and provide you with a written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a response from the Senior Lettings Manager and if you are not satisfied with their proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Senior Lettings ManagerҀ™s final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk
Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 12:34 PM 04/03/2016 by allAgents

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