• Kane Barber-Moore
    Kane Barber-Moore
  • Gill Driscoll
    Gill Driscoll
  • Dominick Darley
    Dominick Darley
Having been situated in the picturesque Village of Datchet for in excess of 25 years, Horler incorporating Stephen Uren Estate Agents pride ourselves on our expert knowledge of the local and surrounding area thus providing clients with a first class service throughout your personal experience with us. Horler incorporating Stephen Uren are delighted to be the only agent in the Village regulated by The Associates of Residential Lettings Agents (ARLA) and also by The Property Ombudsman meaning Read full description...your best interests and home are in safe, reliable hands. Our extensive marketing package and award winning custom made software is designed to provide quick and instant property details to all registered applicants, meaning your property is exposed to potential tenants in a fast and professional manor. As well as adverting the property in house via our modern office, our marketing package also includes high visibility on a number of major property portals as well as our recently updated website, www.horler.co.uk and in the property paper for the local area. Our management team are dedicated to maintaining your property to the highest standard via our vast maintenance knowledge and use of fully qualified tradesman, who are reliable and above all, competitively priced. In our view a highly important aspect when choosing the right agent to let your property. Our quarterly inspections are carried out by a member of the maintenance team or your dedicated negotiator; therefore your property is in good hands for the duration of the tenancy. Horler incorporating Stephen Uren are proud to announce that our longevity and knowledge in the residential lettings market, along with always going that extra mile for clients, is what has provided us with the great reputation and repeat business we continually receive today. So what makes Horler incorporating Stephen Uren stand out from the crowd: - Horler incorporating Stephen Uren are pleased to have a number of ARLA qualified staff working in their offices. This means that staff are required to attend regular regional meetings in order to stay updated with legal legislation and developments within the rental sector. - We are members of the Tenancy Deposit Scheme (TDS), an insurance based deposit protection scheme providing you with security throughout the tenancy. - Quarterly inspections mean that your property and its contents are looked after and that any maintenance issue shall be dealt with by out dedicated management team immediately after. - Horler incorporating Stephen Uren offer three services including Fully Managed, Rent Collect and Let Only, each of which can be tailed to your own individual needs. - Our awarding winning in house management system providing Landlords with up-to-date marketing stats and inspection reports. - A dedicated accounts department managing the collection of rent and deposits and providing monthly statements. We would be delighted to hear from you in relation to any Property needs you may have.
Horler Associates

1 Temple Cottage, The Green Datchet, Datchet
Berkshire
SL3 9BJ

01753 546667

Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
Friendly and professional service was given by the staff my wife and I have met. We have been assisted by Kane Barber....
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Very good customer service and process handling from start to finish and most important friendly and professional at the same time.
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
1 people found
this helpful
Dominick was so friendly and helpful. Answered all my questions. Helped wen things went wrong. They were all really helpful....
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Comment on agent fees
Fees are average. Not too high but nit cheap either.
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Feb 24,2017
Minithumbup
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Feb 24,2017
0 people found
this helpful
First class service from Horler's over the last three years we have been tenants with them. Kane has always gone over and above his responsibilities and often gone out of his way to assist in matters. He has worked beyond his hours and always gone the extra mile. Gill has always been a pleasure to speak with and again has been of a great help to me and my family....
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Comment on agent fees
Very reasonable
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
1 people found
this helpful
A great estate agency. Could not rate the team highly enough and very happy with the seamless service they provided. Made the process of finding a property to rent, easy as it could be. Highly recommend....
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Comment on agent fees
Average
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
We have had dealings with Gill for many years and she has provided us with excellent service with straight answers response to any questions that we have asked and sorted out any problems. Kane is very efficient and returns any queriers quickly. Both are very delightful to deal with...
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Comment on agent fees
Magement fee are quite high compared to other agents and for the length of time we have been using them
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Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Very professional and sorts things out very quickly, we rent 2 property's from Horler and Kane Barber-Moore has assisted with both, very happy with your service....
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Comment on agent fees
good
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Feb 23,2017
Minithumbup
By:
Feb 23,2017
3 people found
this helpful
A very prompt and helpful person. Each time when i request his help i could feel that he was more than happy to help. Is the kind of professional who will go extra miles to help. I definitely would recommend him and the entire agency to everyone....
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Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Kane was spot on for me, I phone him on the Wednesday asking about the property and made an offer. He got back to me within an hour with an answer, I said I would like to move in asap if possible and he sorted it all out for me. Two days later I had the keys in my hand and was moving in.. any problems iv had he has sorted them for me.. couldn't ask for better service.....
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Comment on agent fees
Good
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
3 people found
this helpful
Gill is always on hand to help with any query of any kind and has always excelled in the customer service provided. Both Dom and Kane have always assisted us with our tenants and my husband and myself are very grateful to them both for the continued support throughout the years....
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
1 people found
this helpful
Both Kane and Gill have been very professional and efficient during my dealings with them. Paperwork is supplied to myself on time and well presented. Any queries are dealt with promptly....
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Comment on agent fees
Good
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Feb 20,2017
Minithumbup
By:
Feb 20,2017
1 people found
this helpful
Both Kane and Aidan were diligent and thorough throughout the process. They both made sure my needs were met and communicated effectively and frequently....
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Jan 27,2017
Minithumbup
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Jan 27,2017
0 people found
this helpful
I found Aidan to be pleasant and very helpful, he was patient and i felt comfortable dealing with him on the purchase of my current property....
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
I have now used Kane to find tenants three times. On each occasion I have found him to be both helpful and friendly. He has also kindly advised me when I have had a problem or query...
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Comment on agent fees
Good
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Kane was recommended to us by friends. He is knowledgeable, professional, friendly and smiling. Kane explained all exactly at the first meeting, is willing to help....
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Comment on agent fees
Good
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Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
this helpful
Professional Agency and very helpful,always there to speak to or respond to an email promptly I would recommend this company to anyone....
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Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
this helpful
Aidan Straw is extremely professional. Went out of his way to help me. Aidan sold my property within six weeks in Datchet I highly recommend this agency...
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Comment on agent fees
The Agency's fees were extremely reasonable
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Aidan secured a sale on my property within the first week! I was happy with the price and the transaction was easy. Past experiences with estate agents was painful with me showing the property and chasing feedback. Not so with Aidan, conducted all the viewings and was always prompt to get back to me whenever I called and he was busy or out of the office. He also has a very nice disposition. Not pushy, desperate or sales orientated as most are and this comes across. Genuinely cares and wants to f...
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Comment on agent fees
Average, market rate but didn't mind paying it as he truly worked for his money by conducting the viewings. Can't say how many times I have sold my own property and PAID someone else?????
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Aidan's customer service was exemplary throughout our sale process. He was upfront about the costs from the start, listened to us and found the right buyer for us and our house. He is a joy to deal with, unflappable and very knowledgable about his business and the area....
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Comment on agent fees
Excellent value
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Nov 05,2016
Minithumbup
By:
Nov 05,2016
0 people found
this helpful
I bought and sold my property through Horler and dealt with Aidan on both occasions. He truly felt like someone who I could trust to do the best he could for me every step of the way. He was the most informative and honest of all the estate agents in our chain, so much so that others in the chain contacted him directly rather than their own estate agent! He always had the answers to my questions and always got back to me very quickly, nothing was ever too much trouble. After buying the house thr...
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Comment on agent fees
Competitive.
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
We had a couple of sales fall through, Aiden was supportive through that and also when the going got tough he put in a great amount of effort to get the exchange through on time....
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Comment on agent fees
Fees were competitive.
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
I dealt with Aiden Straw at the Datchet office for many years having my 2 bed cottage rented out with the branch and eventually selling it with them in 2016. All staff were very pleasant to do business with and would certainly use them again....
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Comment on agent fees
Fees were respectable
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
I found Horler and more specifically Aidan Straw extremely friendly, professional and engaging. He made himself available to suit my diary for house viewings, was approachable and helpful when negotiating price and kept fully engaged and communicated regularly throughout the purchase process. I would highly recommend using Horler and Aidan when selling or buying a property....
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Comment on agent fees
I was buying so this is not applicable
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Aidan was friendly, professional, approachable and communicative. I know it's hard to believe, as people don't tend to have good things to say about Estate Agents, but he was a joy to work with. I'd happily recommend him to anyone looking to buy or sell a property in the area....
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Great service from Aidan, calm and collected throughout the whole purchase. Much needed as there was plenty of drama!!! Was very fast to present options to purchase the property - would never have remortgaged without this. Helped he had established a great relationship with the home owner which really facilitated the sale....
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Comment on agent fees
yes they are fine
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Aiden Straw helped me to complete on my purchase of a garage. He did a thorough job, responded quickly and was proactive in keeping the deal on track....
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Superlative and responsible customer service. Thank you very much and wish both of you good luck. Very great full for your assistance....
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Comment on agent fees
Good
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Hi, Aidan was very helpful throughout the sales process. Even after sales we approached him and he assisted to get the task done....
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Comment on agent fees
Reasonable
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Nov 04,2016
Minithumbdown
By:
Nov 04,2016
0 people found
this helpful
I used Horler to sell my property in Datchet after previously using them while letting my property. Aidan was very helpful when selling my house and couldn't fault him at all. The house sold very quickly after an open house with Aidan's present. His customer service was very good and kept in touch regularly throughout. Kane helped me let my property out which did so almost immediately and dealt with any issues very efficiently while my tenants were in my property. On the while Horler was very go...
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Comment on agent fees
Very good
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Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
We recently used Horlers Datchet to rent our house out and were very pleased with the service they gave. They were very professional and polite at all times and were a pleasure to deal with. The time taken to rent the house was also very quick which gave us the impression that they knew the market that they were in. I would definitely use Horlers again and hope they manage our property with the same professionalism they have shown so far!...
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Comment on agent fees
The fees charged for management seem comparable with others.
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
I was in desperate help to find the perfect house and only had 3 days to do it - Kane and his colleagues at Horler Datchet came to the rescue! He was fast, responsive and went of his way to help me find a property. Kane communicated with me several times a day to keep me updated and went over and beyond the level of service you would usually expect from an agent. Aidan Straw and Dominic also helped out a lot during this process! Thanks guys- I owe you one!! I highly recommend Horler Dat...
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Comment on agent fees
Fees are much cheaper than other estate agents - we looked at a few agents and Horler Datchet are very reasonable - a bargain compared to the exceptional service they provide.
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Areas covered
  • SL1
  • Datchet
  • SL2
  • Colnbrook
  • SL3
  • Wraysbury
  • SL0
  • Langley
  • UB7
  • Slough
  • UB8
  • West Drayton
  • UB10
  • Uxbridge
  • Hillingdon
  • Horton
  • Iver
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£10,500
  • Max: Β£525,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 0 38 1 9 1 15 0 2 0
Kane Barber-Moore Kane Barber-Moore
Branch Manager
71 reviews

About Kane Having been in the industry since 2006, I have gained a wealth of knowledge in both the residential sales and residential lettings market. I have been successful in completing and passing my technical View full profile
Gill Driscoll Gill Driscoll
Office Manager/ Accounts
4 reviews

About Gill No description set View full profile
Dominick Darley Dominick Darley
Trainee Lettings Negotiator
4 reviews

About Dominick No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Preliminary Administration fees

References

We always take up references on applicants and these will be obtained using the information provided in this application form, which must usually be submitted for each adult who will live regularly in the property. All such adults will normally be named individually on the tenancy agreement and will therefore be fully responsible for the property.

Referencing Fees

A referencing fee of Β£90.00 + VAT per person needs to accompany each application form to cover initial reference processing costs. The referencing fee will not be returned if you withdraw your application for any reason or if, in our landlord’s opinion, satisfactory references are not subsequently obtained.
* Applicants who have been in the UK for less than 6 months may be charged a higher referencing fee.

Guarantor fees

Should you be requested to provide a guarantor for your tenancy to be successful you will be required to pay an additional Β£50 + VAT per guarantor for the guarantor’s application to be processed. They will also need to provide photo ID and a utility bill.


Administration Fees

We charge an administration fee of Β£100.00 + VAT per tenancy. This charge is due, and payable along with initial rent, deposit etc, prior to the tenancy commencing and is non refundable if you withdraw your application for any reason or if, in our landlord’s opinion, satisfactory references are not subsequently obtained. It may be refunded however, less any specific costs we have already incurred, if due to unforeseen circumstances the landlord withdraws the property from the market.
If a tenancy is renewed, a charge of Β£50.00 + VAT will be made of each individual tenant or guarantor for administration and signing of a new tenancy

Check – out Fees

A check – out fee will be charged to the tenants on vacating the property. This charge will be dependent on the size of the property and the check out clerk used.
Last updated at 12:34 PM 04/03/2016 by allAgents

Complaints Procedure

Horler Lettings Ҁ“ Complaints Procedure.
Information for Customers
Horler Lettings are a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our clients. Should you wish to make a formal written complaint, please follow the stages below.
Stage One - Branch Lettings Manager
All complaints should, in the first instance, be directed to the Lettings Manager of the branch you have been dealing with. Complaints made in writing will be acknowledged within seven working days. They will endeavour to resolve your complaint immediately, and no later than ten working days of the first notification. We do recommend that where possible you outline your complaint in writing, especially if it appears a complex issue.
Stage Two - Senior Lettings Manager
Should your complaint remain unresolved, then you can refer it on to the Senior Lettings Manager responsible for the office in question. We request that you send a written summary of your complaint to the Senior Lettings Manager within one month of receiving the Branch Manager's response. The Branch Manager will provide you with the Senior Lettings ManagerҀ™s name and address (of their office). The Senior Lettings Manager will acknowledge your complaint within seven working days of receipt of your letter and provide you with a written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a response from the Senior Lettings Manager and if you are not satisfied with their proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Senior Lettings ManagerҀ™s final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk
Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 12:34 PM 04/03/2016 by allAgents

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