• Bradley Horler
    Bradley Horler
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    Richard Horler
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    Robert
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    Emily Webb
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    Penny Horler
  • Carlie Davies
    Carlie Davies
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    carlie
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    Richard Horler and Carly
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Horler Associates

242 Dedworth Road Windsor
Berkshire
SL4 4JR

01753 621234

Oct 18,2016
Minithumbup
By:
Oct 18,2016
Featured Review
0 people found
this helpful
They were very professional at all time. Excellent customer service, always polite and nothing was any bother. Carlie is very driven, will always go out of her way to sort a problem and always update you. Would recommend Horlers Estate Agents. Would like to thank them all for their hard work....
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Comment on agent fees
Good
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Sep 06,2016
Minithumbup
By:
Sep 06,2016
Featured Review
0 people found
this helpful
We were on the buying side and were very happy with the whole process. The agents were knowledgeable about the house and area and the whole process in general. Most of all they were accomdating with our requested for repeated viewings....
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Comment on agent fees
N/a
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
Featured Review
0 people found
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Excellent service from Horlers. Professional and easy to deal with. Horlers communicated well throughout the process. I've now bought and sold using them and each was s positive experience....
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Comment on agent fees
Good fee structure
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
Featured Review
0 people found
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Good communication, professional, helpful and always a smile. I was very pleased with the whole experience. My house sold quickly and at asking price....
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Comment on agent fees
Good!
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
Featured Review
0 people found
this helpful
After a slow start we employed Horlers to sell our home and mainly dealt with Carly and Bradley. Due to overly difficult purchasers after waiting 7 months from offer to completion only for them to pull out last minute. A new buyer was required and was found and we completed the whole process in 6 weeks. We found Horlers to be quite good . I would employ them again....
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Comment on agent fees
Compared to other agents their fees are quite competitive.
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Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
They were really helpful, kind and patient. We have to thank Bradley, Carlie and Richard for all of their help. They were always there for us no matters the questions or the problems. We can just recommend them for anyone who wants to sell or move....
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Comment on agent fees
It was reasonable.
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Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
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Horlers were a pleasure to purchase the house with. Communication was excellent and bradley dealt with all Issues/queries efficiently and proffesionally....
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Comment on agent fees
Good
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Aug 27,2016
Minithumbup
By:
Aug 27,2016
0 people found
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I found Bradley very helpful in finding us a property that had everything we wanted in our preferred location and at a reasonable price. I also was very pleased about how quick he was to get things done with the viewings and communications with the seller. I would highly recommend him and couldn't have asked for a smoother transition in buying a house....
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Comment on agent fees
Good
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
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We found Horler's exceedingly efficient in their dealings with us, if only others in our chain had chosen to use them rather than a cheaper online service, maybe we would have got the dots joined up sooner? Richard came round to introduce Horler's and we liked what he had to say and how they make significant contributions to local community groups like the local football club. Bradley did most of the show arounds allowing me to focus on my day job and not worry about visitors. Carlie was alwa...
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Comment on agent fees
We all have to make a living and when agencies cut corners, something has to give... perhaps had I used another agency they would have got me a buyer willing to pay less and cost me more in the long run. Happy to pay for quality service.
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
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We had great, prompt, enthusiastic and patient service from this great local company. Even offered to help load a van when time was short....
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Comment on agent fees
Good, had a discount as return customer
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Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Carli was really helpful in pushing through the house we were purchasing with them. Bradley was very informative and personable in showing us the property. We would happily list our property with Horler when we come to sell again....
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Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
Carlie kept us informed at all times and was diligent and proactive in progressing the sale. We did experience some worries with our purchaser and Carlie's prompt intervention overcame this thus achieving completion without too much delay. Aside from this, Carlie is a really nice and friendly person - an asset to Horler....
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Comment on agent fees
Fees were very reasonable
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Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
Carlie was very helpful with queries I had throughout the purchase. She responded very promptly also. She has a very friendly demeanour too. Bradley was very helpful when viewing the property and arranging a second viewing....
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Comment on agent fees
Reasonable fees
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
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Carlie kept us informed from start to finish.has a very good telephone manner and very helpful when we needed questions answered....
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Comment on agent fees
Agents fees were very good.
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
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Bradley was a terrific help to me in finding a property and seeing the sale through to the end. He offered support and advice, and was even willing to answer questions on his day off! In fact, the whole Horler team have been fantastic; thank you Bradley, Richard and Carly for everything....
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Comment on agent fees
Good
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Jul 08,2016
Minithumbdown
By:
Jul 08,2016
0 people found
this helpful
As a buyer, the service provided to me was almost non existent and the offered service of "Sales Progressor" may as well not existed. I was never kept in the loop on stuff and it was always me chasing. If the sellers received same level of service I hope they questioned the cost!...
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Comment on agent fees
Fortunately I wasn't paying any.
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Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
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Communication excellent all the way through the process of selling the house. All visits were accompanied by an agent member of staff and given time in advance to approve these bookings. Post offer acceptance was excellent, the sales progression team very good. Overall, impressed with service....
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Comment on agent fees
Fee's were very competitive, matching other agents discounted rates in the area.
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Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
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Great from beginning to the end. Even when our sale fell through the first time round. Best experience from start to finish. Definitely use in future and will recommend to anyone who is looking to buy or sell thanks for all efforts the staff made to keep the wheel turning...
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Comment on agent fees
Great
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Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
I recently bought my first property through Horlers. I'm sure like most people, I found this to be a stressful experience, especially since we were expecting our first child and our landlord had given us notice on our rented accommodation. We were initially hoping to have been moved in before the birth and Horlers indicated that this was feasible but due to circumstances outside their control, in the end it took around 4 months and we ended up having to move from rented accommodation to p...
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Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
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I found the services to be professional, efficient and polite. Carlie was helpful and reliable; she answered all queries regardless of how miniscule they were....
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Comment on agent fees
Good
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Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
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Have been fantastic from start to finish. Especially Carlie, who put herself out for us on many occasions when things started to become stressful. Would totally recommend them....
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Comment on agent fees
Very good
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Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Highly professional, kept me closely informed of progress during the sales process. Always returned my calls and emails. Carlie always prepared to go the 'extra-mile', particularly tenacious in helping clear obstacles caused by third-parties. Highly commendable....
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Comment on agent fees
Very reasonable and good value considering the high level of service provided.
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Mar 01,2016
Minithumbup
By:
Mar 01,2016
0 people found
this helpful
Excellent Service. Offers received and offer excepted in little over a week. Carlie kept me informed at all times and communicated with the chain and the solicitors. Excellent Customer services!! Highly recommend :-)...
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Comment on agent fees
Fees were very good
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Feb 15,2016
Minithumbdown
By:
Feb 15,2016
0 people found
this helpful
Wow - you open the folder to find the gold award for best estate agent in Windsor - are there no other agents? We made a cash offer on some land there on 13th Jan. After one initial email to say the vendor couldn't make a decision at that particular time we have heard nothing despite requesting information from them two further times. We returned to NZ and have still not heard anything - I'd said that is very poor service indeed....
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Comment on agent fees
Not applicable
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By: Richard Horler
Feb 18, 2016
View all comments (1)
Hi Ruth. Good to hear from you. Very disappointed you feel the service has not been up to scratch, perhaps judging by the comment more the communication? The great thing about this website is that it is entirely transparent and we often get asked is the feedback real??? Well yes it is.... Unfortunately we still have no more news on the property you are interested in. I note the last correspondent from yourself to us was on the 25th jan and read exactly "Further to our offer on the above....
Dec 12,2015
Minithumbup
By:
Dec 12,2015
0 people found
this helpful
We have been searching for property for a few months and came across many state agents of which some where good and some very bad. We are so please that we have found our property via Horler. What a great agency and Carlie was exceptional. She has communicated not just with us but with all parties and solicitors which was not an easy job. Service has not ended upon completion. Carlie has also assisted us in finding local trade that we needed, painter and decorator, plumber, cleaner etc. We wo...
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Dec 11,2015
Minithumbup
By:
Dec 11,2015
0 people found
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General admin was good, but were too bossy most of the time... Tried to conceal certain issues related to the property title that led to withdraw of the sale by seller after reaching to the point of contract exchange. But at the end when the seller had sorted out things at his end Horler were very cooperative and kind enough to complete the deal without any pressure....
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Aug 31,2015
Minithumbup
By:
Aug 31,2015
0 people found
this helpful
Horler were extremely helpful at all times and provided an excellent service. Thank you so much for helping us to sell our property....
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Comment on agent fees
Agent's fees were very good.
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Aug 30,2015
Minithumbup
By:
Aug 30,2015
0 people found
this helpful
I found all of the colleges very polite and helpful from the word go. We sold our property and purchased with horler and couldn't have asked for better service, they recommended a solicitor for us who were also very efficient....
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Aug 28,2015
Minithumbup
By:
Aug 28,2015
0 people found
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Received excellent service from all three staff members at the Dedworth Branch , sold my property and also bought through them. Always polite accommodating and kept informed all the way through both processes. Would definitely recommend and use again....
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Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
I used Horler to sell my property recently. I found them easy to talk to and their communication with all parties concerned was also good. I felt they were very active in seeking out a potential buyer for me and then ensured the process progressed as smoothly and swiftly as possible....
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Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
The staff at Horlers consistently remained professional, very helpful , polite, and engaged through what was an elongated and somewhat difficult process. Even though I was buying a property they were selling, so effectively they were contracted to the seller and not me (as I understand it), they tried everything possible to help me. I suppose the most useful thing I can say is, if I decide to sell my flat in the future, I will be doing so through Horlers...
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Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
Horler helped with our situation of converting renting a property to buying the property, minimum interaction required in this situation but the office was easily accessible and agents on the sales side were professional...
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Aug 24,2015
Minithumbup
By:
Aug 24,2015
0 people found
this helpful
I would recommend Horler and would use them again. The service I received from them as a buyer and a seller was excellent. They keep in touch throughout the process, listen to your needs and don't assume you know the steps throughout the process. They always respond efficiently to all emails and voicemails which this in itself makes them heads above the rest. The administrator definitely went that extra mile to make sure that we were updated at all times and that completion went as smoothly as p...
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Comment on agent fees
Set fees agreed from the word go with no hidden costs.
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Aug 24,2015
Minithumbup
By:
Aug 24,2015
0 people found
this helpful
I am currently in the process in Buying a property through Horlers and the service I have received from both Carlie and Bradley has been second to none. I viewed the property I am now buying one Saturday morning at an open house event where I was greeted by Carlie and Brad, I was contacted Monday morning for my opinion on the property and asked whether I would like to place a bid which I have now done. My purchase is now currently going through and I am being kept updated daily by Carlie with ho...
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Aug 23,2015
Minithumbup
By:
Aug 23,2015
0 people found
this helpful
The agent was first contacted for a probate valuation. They were punctual and efficient in providing written value for probate. On selling the property they were professional and respectful towards us and the property. They had a friendly manner and made excellent suggestions without being 'too pushy'. Overall, every staff member was efficient and heplful. We would recommend this agent to anyone selling a property in the area....
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Comment on agent fees
They were ready to discuss fee charge with us. In the current market for SL4 , the location of the property and what it had to offer we were all aware that it would sell reasonably quickly and so the fee reflected this.
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Areas covered
  • SL4
  • SL6
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £118,500
  • Max: £730,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 56 0 40 1 1 1
Bradley Horler Bradley Horler
Assistant Manager
45 reviews

About Bradley Initial content View full profile
Richard Horler - no image available Richard Horler
Sales Manager
42 reviews

About Richard No description set View full profile
Robert   - upload your photo Robert
2 reviews

About Robert No description set View full profile
Emily Webb - no image available Emily Webb
Lettings Manager
6 reviews

About Emily No description set View full profile
Penny Horler - upload your photo Penny Horler
2 reviews

About Penny No description set View full profile
Carlie Davies Carlie Davies
Sales Support
22 reviews

About Carlie No description set View full profile
carlie  - upload your photo carlie
1 reviews

About carlie No description set View full profile
Richard Horler and Carly - upload your photo Richard Horler and Carly
1 reviews

About Richard No description set View full profile

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Last updated at 10:11 AM 11/10/2016 by carlie

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Last updated at 10:11 AM 11/10/2016 by carlie

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