Horler Associates - Horler - Datchet, Datchet, SL3

4.9/5 rating 120 reviews
  • 89% valuation accuracy
  • 98% recommend
  • 98% fee satisfaction
  • Kane Barber-Moore
    Kane Barber-Moore
  • Dominick Darley
    Dominick Darley
  • Gill Driscoll
    Gill Driscoll
Having been situated in the picturesque Village of Datchet for in excess of 25 years, Horler incorporating Stephen Uren Estate Agents pride ourselves on our expert knowledge of the local and surrounding area thus providing clients with a first class service throughout your personal experience with us. Horler incorporating Stephen Uren are delighted to be the only agent in the Village regulated by The Associates of Residential Lettings Agents (ARLA) and also by The Property Ombudsman meaning Read full description...your best interests and home are in safe, reliable hands. Our extensive marketing package and award winning custom made software is designed to provide quick and instant property details to all registered applicants, meaning your property is exposed to potential tenants in a fast and professional manor. As well as adverting the property in house via our modern office, our marketing package also includes high visibility on a number of major property portals as well as our recently updated website, www.horler.co.uk and in the property paper for the local area. Our management team are dedicated to maintaining your property to the highest standard via our vast maintenance knowledge and use of fully qualified tradesman, who are reliable and above all, competitively priced. In our view a highly important aspect when choosing the right agent to let your property. Our quarterly inspections are carried out by a member of the maintenance team or your dedicated negotiator; therefore your property is in good hands for the duration of the tenancy. Horler incorporating Stephen Uren are proud to announce that our longevity and knowledge in the residential lettings market, along with always going that extra mile for clients, is what has provided us with the great reputation and repeat business we continually receive today. So what makes Horler incorporating Stephen Uren stand out from the crowd: - Horler incorporating Stephen Uren are pleased to have a number of ARLA qualified staff working in their offices. This means that staff are required to attend regular regional meetings in order to stay updated with legal legislation and developments within the rental sector. - We are members of the Tenancy Deposit Scheme (TDS), an insurance based deposit protection scheme providing you with security throughout the tenancy. - Quarterly inspections mean that your property and its contents are looked after and that any maintenance issue shall be dealt with by out dedicated management team immediately after. - Horler incorporating Stephen Uren offer three services including Fully Managed, Rent Collect and Let Only, each of which can be tailed to your own individual needs. - Our awarding winning in house management system providing Landlords with up-to-date marketing stats and inspection reports. - A dedicated accounts department managing the collection of rent and deposits and providing monthly statements. We would be delighted to hear from you in relation to any Property needs you may have.
Horler Associates

1 Temple Cottage, The Green Datchet
Berkshire
SL3 9BJ

01753 546667
Aug 31,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
By: 'CJ'
Aug 31,2017
0 people found
this helpful
Having had four agents out to my property from the SL3 area, I was mostly impressed by Kane at Horler & Associates. His vast knowledge of the lettings process/ industry was by far the most impressive. My property was on the market for less than 24 hours before an offer was secured and the tenants were fully referenced and moved in before the end of that week! I couldn't recommend Kane and his team more...
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Aug 31,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
Dominick Darley
Dominick Darley
By: 'SAHIL GUPTA'
Aug 31,2017
0 people found
this helpful
I will treat this as an oppertunity to thank you Kane Barber-Moore for all his help since 2015. One of the best property letting Agenst i have ever dealt with. Really apperciate the help of all the staff at Datchet Branch. But special Thank you to Kane....
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Comment on agent fees
Better then many others.
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Aug 29,2017
Minithumbup
Dominick Darley
Dominick Darley
Kane Barber-Moore
Kane Barber-Moore
By: 'Olly'
Aug 29,2017
0 people found
this helpful
Couldn't of asked for more from Dom to be honest. Found us a wide range of properties for us to view until finally finding the house for me and my partner. Would highly recommend Horlers to anyone....
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Good
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Aug 28,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
By: 'Kelly'
Aug 28,2017
0 people found
this helpful
Kane was so amazing and extremely helpful. Always on hand to answer questions at any time via Email and got back to us very fast. Very friendly and approachable. Made our first time renting a very pleasant experience....
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Comment on agent fees
Good
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Aug 25,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
By: 'Oliver Williams'
Aug 25,2017
0 people found
this helpful
We recently sold our property through Horler and Assiciates Datchet. Our main agent was Kane Barber-Moore. Kane was very professional, he knew our property well and therefore in our opinion sold it very well. Our house was only on the market for a month and in that time Kane and his team had viewing and an open morning. After each viewing we were kept informed with feedback from the prospective buyers. Kane was quick to answer any questions we had and always available on the phone. i would highl...
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Comment on agent fees
Good
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Aug 25,2017
Minithumbup
By: 'Steve P'
Aug 25,2017
0 people found
this helpful
Very pleased with all the staff everyone is very friendly and professional. I can relax with the knowledge my property is in good hands and is well looked after by your team thank you....
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Comment on agent fees
worth the fee
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Aug 24,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
Gill Driscoll
Gill Driscoll
By: 'Nigel smith'
Aug 24,2017
0 people found
this helpful
Excellent service as always. Prompt payment of invoices and swift replies to any issues raised. I am always informed when work is required on my properties in a timely manner with good supporting paperwork....
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Good
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Aug 23,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
Dominick Darley
Dominick Darley
By: 'Olivia'
Aug 23,2017
0 people found
this helpful
Could not ask for better. Always there to help, any problems are solved very very quickly. Both Kane and Dominik have been excellent...
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Good
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Apr 30,2017
Minithumbup
Dominick Darley
Dominick Darley
By: 'Michael'
Apr 30,2017
0 people found
this helpful
I found Horler a very good estate agent, Dominick always kept me and my girlfriend updated cant fault this agent one bit. Thank you....
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Comment on agent fees
Yes even discounted my fees
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Apr 29,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
Gill Driscoll
Gill Driscoll
By: 'australia'
Apr 29,2017
0 people found
this helpful
I always find the staff very helpful and very pleasant on the telephone, which is always very assuring and positive...
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Comment on agent fees
good
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Apr 28,2017
Minithumbup
By: 'Ben Owen'
Apr 28,2017
0 people found
this helpful
Horlers have managed my property for the last 7 years very efficiently, Their letting fees are very competitive and any problems that have arisen were dealt with fast and effectively....
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Comment on agent fees
Good
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Apr 28,2017
Minithumbup
By: 'David Kemp'
Apr 28,2017
0 people found
this helpful
First class staff and service.Always efficient and trustworthy and diligent.Take the stress out of the situation both for the tenant and the landlord....
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Apr 28,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
Gill Driscoll
Gill Driscoll
By: 'Tenant in Datchet'
Apr 28,2017
0 people found
this helpful
Having used a number of other agents in the SL3 facility, i found Horler's to be the most professional in their approach to finding me a suitable property. I have been impressed with the way they handled my move in and any issues that i have raised have been dealt with efficiently....
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Comment on agent fees
Competitive fee's!
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Apr 28,2017
Minithumbup
Dominick Darley
Dominick Darley
By: 'Alika'
Apr 28,2017
0 people found
this helpful
From the start to the finish a very professional agent and a very smooth process from viewing to agreeing the tenancy....
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Comment on agent fees
Competitive
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Apr 28,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
Gill Driscoll
Gill Driscoll
By: 'Andy'
Apr 28,2017
0 people found
this helpful
I have found the whole team to be very friendly and responsive, any issues being resolved quickly and efficiently without any fuss. A great experience all round....
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Comment on agent fees
N/A
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Apr 28,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
Dominick Darley
Dominick Darley
By: 'Sam'
Apr 28,2017
0 people found
this helpful
I have used Kane and Dominick on a number of occasions when it comes to renting out my property. They are both brilliant at what they do and I would deffientley recommend this agent....
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Comment on agent fees
Very happy with the fees I pay
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Apr 28,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
By: 'Mark H'
Apr 28,2017
0 people found
this helpful
Kane was very helpful when helping to find a suitable property which fit my budget. A friendly face so made me feel at ease though the process. An asset to the company....
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Comment on agent fees
Competitive fees
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Apr 27,2017
Minithumbup
Gill Driscoll
Gill Driscoll
Kane Barber-Moore
Kane Barber-Moore
By: 'KMac'
Apr 27,2017
0 people found
this helpful
Horler [originally Stephen Uren] have represented us as letting agents since 2011 during which time we have received efficient and friendly service from all their staff. We would certainly recommend them without qualification to other prospective clients....
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Comment on agent fees
Competitively structured
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Apr 27,2017
Minithumbup
Gill Driscoll
Gill Driscoll
Kane Barber-Moore
Kane Barber-Moore
By: 'Roller.'
Apr 27,2017
0 people found
this helpful
We have dealt with Horlers since Stephen Uren days when we purchased a house from them. We have always had good, prompt service and advice as landlords since then....
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Comment on agent fees
Fees are standard industry rates and worth it for the peace of mind.
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Apr 27,2017
Minithumbup
Gill Driscoll
Gill Driscoll
Dominick Darley
Dominick Darley
By: 'CT'
Apr 27,2017
0 people found
this helpful
Great service from the agents. As a landlord I've been able to rely on clear communication and prompt service when sourcing and carrying out repairs...
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Apr 27,2017
Minithumbup
Gill Driscoll
Gill Driscoll
By: 'Peter'
Apr 27,2017
0 people found
this helpful
The DATCHET office have been managing my rental property for over 15 years. They have akways acted in a professional manner and endured my involvement is kept to a minimum. They have ensured both continuity and quality of tennants. I have I high level if trust in the management of my property....
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Comment on agent fees
Reasonable
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Apr 27,2017
Minithumbup
Gill Driscoll
Gill Driscoll
Kane Barber-Moore
Kane Barber-Moore
By: 'Colin Dutfield'
Apr 27,2017
0 people found
this helpful
We have had Horlers as our agents for over 6 years now, and have never had any problems or issues with them. Anytime we have needed something done at our home the agents there have sorted this out for us straight away. Gillian especially and Kane have been a great help, they have a friendly phone manner, are polite, and keep us informed of any changes and things we need to know. We are very happy our agents are Horlers....
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Comment on agent fees
We think the agents fees for Horlers is fair.
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Apr 27,2017
Minithumbup
Dominick Darley
Dominick Darley
By: 'Sarah C'
Apr 27,2017
0 people found
this helpful
They were very helpful and speedy handling of requests. I would recommend Horlers to anyone looking to rent. Thanks again...
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Comment on agent fees
Good
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Apr 27,2017
Minithumbup
By: 'Rachel C'
Apr 27,2017
0 people found
this helpful
We have rented our property with Horler for eight and a half years and have always found them to be friendly, efficient and professional. On the rare occasion we have experienced issues with the property, they have been very quick to respond and genuinely helpful. We would have no hesitation in recommending this agent to others....
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Apr 26,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
Gill Driscoll
Gill Driscoll
By: 'alex'
Apr 26,2017
0 people found
this helpful
Kane and Gill are both Very professional , excellent communicators, hold overall business Knowledge and insight market understanding ,always willing to help with advise ....
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Comment on agent fees
Very Good
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Apr 25,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
By: 'Eric L'
Apr 25,2017
1 people found
this helpful
Kane has proven to be a very competent and efficient agent. He was quick to understand our needs and look out for properties that would best suit us. He's always done his best to ensure that we have a smooth transition in and out of the properties we've rented through Horler....
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Apr 25,2017
Minithumbup
Kane Barber-Moore
Kane Barber-Moore
Gill Driscoll
Gill Driscoll
By: 'Mina Gee'
Apr 25,2017
0 people found
this helpful
Kane and Gill have provided excellent and most efficient service over the years that we have rented our home through this office....
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Apr 25,2017
Minithumbup
Dominick Darley
Dominick Darley
By: 'Colnbrook Landlord'
Apr 25,2017
0 people found
this helpful
Dominick provided excellent guidance and candid direction throughout the whole process. He was realistic in setting and managing my expectations and provided regular updates, Dominick was a good source of advice to me and I felt I could share sensitive information with him knowing I could trust him. Dominick was instrumental in concluding the tenants in the timeline I needed. I would recommend him to anyone, Thank you....
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Comment on agent fees
Better than other agents
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Apr 06,2017
Minithumbup
Dominick Darley
Dominick Darley
Kane Barber-Moore
Kane Barber-Moore
By: 'magda'
Apr 06,2017
0 people found
this helpful
I have nothing but good to say about the service I have received from Dominick and Kane. They have been professional, attentive and very pleasant to deal with....
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Comment on agent fees
Good
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Mar 27,2017
Minithumbup
By: 'DEN'
Mar 27,2017
0 people found
this helpful
I have dealt with all the members in the Datchet office on various occasions.And can honestly say that from first engaging horlers to let my property and throughout the let period.,have only experienced a complete professional approach,it has been stress free and are I'm very happy with the tenant provided by horlers. So thank you Dominick, Kane and Gill, please continue with the good work....
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Comment on agent fees
I have been happy with the fee.
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Areas covered
  • SL1
  • Datchet
  • SL2
  • Colnbrook
  • SL3
  • Wraysbury
  • SL0
  • Langley
  • UB7
  • Slough
  • UB8
  • West Drayton
  • UB10
  • Uxbridge
  • Hillingdon
  • Horton
  • Iver
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £10,500
  • Max: £525,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 0 52 1 10 1 15 0 3 0
Kane Barber-Moore Kane Barber-Moore
Branch Manager 91 reviews

About Kane Having been in the industry since 2006, I have gained a wealth of knowledge in both the residential sales and residential lettings market. I have been successful in completing and passing my technical View full profile
Dominick Darley Dominick Darley
Lettings Negotiator 15 reviews

About Dominick No description set View full profile
Gill Driscoll Gill Driscoll
Office Manager/ Accounts 17 reviews

About Gill No description set View full profile
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Fees

Preliminary Administration fees

References

We always take up references on applicants and these will be obtained using the information provided in this application form, which must usually be submitted for each adult who will live regularly in the property. All such adults will normally be named individually on the tenancy agreement and will therefore be fully responsible for the property.

Referencing Fees

A referencing fee of £90.00 + VAT per person needs to accompany each application form to cover initial reference processing costs. The referencing fee will not be returned if you withdraw your application for any reason or if, in our landlord’s opinion, satisfactory references are not subsequently obtained.
* Applicants who have been in the UK for less than 6 months may be charged a higher referencing fee.

Guarantor fees

Should you be requested to provide a guarantor for your tenancy to be successful you will be required to pay an additional £50 + VAT per guarantor for the guarantor’s application to be processed. They will also need to provide photo ID and a utility bill.


Administration Fees

We charge an administration fee of £100.00 + VAT per tenancy. This charge is due, and payable along with initial rent, deposit etc, prior to the tenancy commencing and is non refundable if you withdraw your application for any reason or if, in our landlord’s opinion, satisfactory references are not subsequently obtained. It may be refunded however, less any specific costs we have already incurred, if due to unforeseen circumstances the landlord withdraws the property from the market.
If a tenancy is renewed, a charge of £50.00 + VAT will be made of each individual tenant or guarantor for administration and signing of a new tenancy

Check – out Fees

A check – out fee will be charged to the tenants on vacating the property. This charge will be dependent on the size of the property and the check out clerk used.
Last updated at 12:34 PM 04/03/2016 by allAgents

Complaints Procedure

Horler Lettings – Complaints Procedure.
Information for Customers
Horler Lettings are a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our clients. Should you wish to make a formal written complaint, please follow the stages below.
Stage One - Branch Lettings Manager
All complaints should, in the first instance, be directed to the Lettings Manager of the branch you have been dealing with. Complaints made in writing will be acknowledged within seven working days. They will endeavour to resolve your complaint immediately, and no later than ten working days of the first notification. We do recommend that where possible you outline your complaint in writing, especially if it appears a complex issue.
Stage Two - Senior Lettings Manager
Should your complaint remain unresolved, then you can refer it on to the Senior Lettings Manager responsible for the office in question. We request that you send a written summary of your complaint to the Senior Lettings Manager within one month of receiving the Branch Manager's response. The Branch Manager will provide you with the Senior Lettings Manager’s name and address (of their office). The Senior Lettings Manager will acknowledge your complaint within seven working days of receipt of your letter and provide you with a written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a response from the Senior Lettings Manager and if you are not satisfied with their proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Senior Lettings Manager’s final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk
Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 12:34 PM 04/03/2016 by allAgents

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Opening hours


  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:45 - 16:00
  • Sunday: Closed

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