• Stephen Fernley
    Stephen Fernley
  • Matthew Wales
    Matthew Wales
  • Esther Wales
    Esther Wales
  • claim your profile
    Denise Haines
Based close to Beckenham town centre, Homezone Beckenham offers a comprehensive sales and lettings service for Beckenham and surrounding towns from it's new office with modern decoration and one of Beckenham's largest property window displays with illuminated properties.
Homezone Property Services

149 Croydon Road Beckenham
Kent
BR3 3QH

Sales: 020 3794 7545 Lets: 020 8464 9962
Aug 31,2017
Minithumbup
Matthew Wales
By: 'Lynda'
Aug 31,2017
0 people found
this helpful
We recently sold our property through the Homezone agency and were completely satisfied with the level of service we received. Matthew Wales steered our transaction through to completion very efficiently with a high level of attention and professionalism. He kept us informed of what was going on, returned our calls promptly, answered our questions and generally offered guidance and support in a friendly manner throughout. Denise Haines, in the same office, was also very helpful when Matthew was...
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Comment on agent fees
Very reasonable level of fees.
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Aug 09,2017
Minithumbup
Stephen Fernley
By: 'FBJW'
Aug 09,2017
0 people found
this helpful
This is mine and my partners first time renting and homezone could not have made the experience better. Within a few days we had viewed the property we wanted and in under two weeks everything was done. Homezone are extremely professional and efficient. I am so impressed with our experience and I would recommend going through homezone regarding future properties....
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Comment on agent fees
We were lucky in that our fees were reduced. Very reasonable/ affordable fees and explained throughout.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Esther Wales
Matthew Wales
By: 'Ahrlene'
Aug 08,2017
0 people found
this helpful
Matthew & Esther are the most professional property agents we have ever dealt with. Any issues with the property were resolved quickly and thoroughly. Esther is very knowledgeable about all aspects of lettings and as tenants we were treated with respect and consideration....
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Jul 11,2017
Minithumbup
Matthew Wales
By: 'Leigh'
Jul 11,2017
0 people found
this helpful
My aunt was going into a nursing home and we needed to sell her flat and I was referred to HomeZone by the manager of the retirement block of flats. Matthew was absolutely excellent, very professional and extremely helpful throughtout the whole process with updates and making sure I knew what was going on the whole time....
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Jul 11,2017
Minithumbup
Matthew Wales
Denise Haines
By: 'Alison'
Jul 11,2017
0 people found
this helpful
I have nothing but praise for Matthew, Denise and Homezone. From the moment they signed us up to selling our property the experience was professional, calm and really rather relaxing! They kept in touch by phone and email as much or little as needed. Basically they took the pain out of the whole process. I can't recommend them enough....
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Comment on agent fees
They deserve every penny!
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Jun 30,2017
Minithumbup
By: 'Will Gibby'
Jun 30,2017
0 people found
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Both branches performed exceptionally well throughout the entire process. Persistent yet considered, they acted extremely professionally and were a credit to an industry much maligned for precisely the opposite behaviour. Highly recommended over the large high street chains....
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Comment on agent fees
Fair and reasonable.
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Mar 15,2017
Minithumbup
Esther Wales
Stephen Fernley
By: 'Kevlar'
Mar 15,2017
0 people found
this helpful
These guys have to be the best in the business. Very professional, quick to help with any issues and always available. If only they were all like this. We're only moving as we need a bigger place; if they can find one we'll still stay with. I would recommend them to anyone...
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Comment on agent fees
These were all standard if not better than most.
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Dec 12,2016
Minithumbup
By: 'Peter R'
Dec 12,2016
0 people found
this helpful
I recently transferred my 'Buy To Let' Portfolio to Homezone Beckenham and I am delighted with the prompt manner in which Esther and Matthew have managed the properties. In over two months now, I have never had to chase them for anything. They have been pro-active and extremely knowledgeable. I recommend them most highly....
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Comment on agent fees
Very Reasonable
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Dec 10,2016
Minithumbup
Matthew Wales
Esther Wales
By: 'Marcus'
Dec 10,2016
0 people found
this helpful
We moved to Homezone from another agent and it is clear that Matthew and Ester operate at a much greater standard to other agents. They have an objective of looking after a landlords property to ensure it is maintained well, but also making every effort to fix simple problems themselves which avoids extra costs for landlords. Very efficient and good service, plus a great attitude to dealing with property matters. From experience, i can highly recommended....
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Comment on agent fees
Very reasonable.
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Dec 06,2016
Minithumbup
Matthew Wales
By: 'Excellent Service!'
Dec 06,2016
0 people found
this helpful
Matthew recently secured an excellent offer for my mothers flat in Beckenham. He kept me regularly updated and was very helpful throughout. The sale went through without a hitch. Very pleased indeed with the service....
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
Matthew Wales
By: 'Marion'
Dec 01,2016
0 people found
this helpful
We had really great help and support when selling our mother's flat in Beckenham and were able to contact Matthew at Homezone quickly whenever we needed to ask questions and queries were dealt with efficiently making the process easier. Thanks Matthew and all the Homezone team!!...
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
Matthew Wales
Esther Wales
By: 'Catherine R.'
Dec 01,2016
0 people found
this helpful
We have been letting our property through Homezone for five years and have now sold it through them. Both the letting and the sale have been incredibly well managed. Homezone found us very good tenants so there were no problems from that point of view. If any maintenance issues arose then Homezone would inform us immediately and we were able to choose whether we wanted to deal with the issue or leave it to them. The rental income was always paid on time accompanied by a monthly invoice. We ...
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Comment on agent fees
Compared with other estate agents, Homezone charge very competitive fees and certainly give your money's worth.
Was this helpful? Yes
Dec 01,2016
Minithumbup
Matthew Wales
By: 'Andrew'
Dec 01,2016
0 people found
this helpful
We have recently started working with Matthew. He was very helpful in setting things up such as paper work etc. In addition, maintenance requests have been dealt with quickly and effectively....
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Comment on agent fees
N/A
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Nov 30,2016
Minithumbup
Matthew Wales
By: 'Sarah ralph'
Nov 30,2016
1 people found
this helpful
Highly recommended Mathew from Homezone if you are considering selling your home. He is passionate about his job commuted and nothing was ever to much of a challenge. He was easily reached by email or phone and ensured the sale of our home ran as smoothly as possible. Thank you Mathew and Homezone for all your hard work and dedication....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Nov 30,2016
Minithumbup
Matthew Wales
Esther Wales
By: 'Stephen'
Nov 30,2016
1 people found
this helpful
HomeZone have been fantastic from start to finish. Matthew has gone beyond what is expected of a estate agent to get our exchange....
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Comment on agent fees
Very reasonable compared to other agents.
Was this helpful? Yes
Sep 28,2016
Minithumbup
Matthew Wales
By: 'Ben'
Sep 28,2016
1 people found
this helpful
We experienced a few hiccups, but Matthew persevered with the sale and successfully saw it through to completion with good, personal service provided along the way....
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Comment on agent fees
Seemed slightly lower than the larger estate agents in the area/
Was this helpful? Yes
Sep 15,2016
Minithumbup
Matthew Wales
By: 'Louise'
Sep 15,2016
0 people found
this helpful
I was a first time property buyer in the UK and Matthew explained the process clearly. He kept on top of the chain to make sure the transaction completed on time. When it's time to move on I'll give Matthew a ring....
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Sep 12,2016
Minithumbup
Esther Wales
Stephen Fernley
By: 'Victoria P.'
Sep 12,2016
0 people found
this helpful
These are the best agents we've ever come across. They are cordial, helpful, respectful and they really care about delivering a good service. They adminitered the property so if we ever had a problem, they got back to us straight away and sorted it and everytihg with them is clear and transparent. All our dealings with them have been a pleasure. When we need to move again, they will be the first we'll contact because we've never had a better experience with an estate agent....
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Comment on agent fees
Tranparent and extremely fair.
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Aug 29,2016
Minithumbup
Matthew Wales
By: 'lucy'
Aug 29,2016
0 people found
this helpful
When selling my property it was a Wonderful service, huge response in such a short time over 20 viewings on open day. SOLD IN 11 DAYS...
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Comment on agent fees
Brilliant such low fees for a fantastic service
Was this helpful? Yes
Aug 26,2016
Minithumbup
Matthew Wales
By: 'LENNON-SMITH'
Aug 26,2016
0 people found
this helpful
Provided an excellent service for both vendor and buyer getting exactly the right balance in terms of approach. Available at all times and always getting back with a prompt response. I can confidently say Matthew is the best agent I have dealt with - very refreshing ! I will definitely use him again and recommend to others....
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Aug 04,2016
Minithumbup
Matthew Wales
By: 'PEter F'
Aug 04,2016
0 people found
this helpful
After providing excellent full rental services for 7 years, HomeZone provided quick and effective marketing services for the property whilst we were still overseas. Matthew pushes the timetable nicely and ensured that all went smoothly. HomeZone provided great personal touches that are lacking in the high street chains!...
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Comment on agent fees
Good value and fair
Was this helpful? Yes
Jun 27,2016
Minithumbup
Matthew Wales
Esther Wales
By: 'Adeola Adedoyin'
Jun 27,2016
1 people found
this helpful
This is the best estate agents I have ever dealt with.They are the best.They deal with any issues you have immediately and repairs are carried out once it is reported. The customer service is top notch and the ownership spirit is amazing.I locked my keys inside the house once and when I called to report that I was coming down to get a spare.Mathhew said he would bring it down.In less than 5 minutes he was outside the flat. I have never seen this kind of service anywhere. We also had problems ...
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Comment on agent fees
Their fees are very resasonable.Good value for money.
Was this helpful? Yes
May 31,2016
Minithumbup
Stephen Fernley
Esther Wales
By: 'Dom Summers'
May 31,2016
0 people found
this helpful
Homezone became my first letting agent as a single tennant. They were helpful throughout my tenancy with all matters and issues encountered. I would completely recommend their services....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 19,2016
Minithumbup
Stephen Fernley
Esther Wales
By: 'Nick'
Feb 19,2016
0 people found
this helpful
Home zone have been very attentive and the service from them has been excellent. They are also priced accordingly. My previous experience of renting has been exclusively outside London, so I may be naive in saying this, but I wasn't expecting to be charged so much for so many things. However, they are polite, professional and very efficient. They have dealt with all of our queries in a timely manner and have always been a pleasure to deal with. So I suppose you get what you pay for!...
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Comment on agent fees
Very expensive
Was this helpful? Yes
Jan 29,2016
Minithumbup
By: 'Gary'
Jan 29,2016
0 people found
this helpful
We rented a property from Homezone and they were very friendly and efficient. And any maintenance issues dealt with promptly....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 12,2015
Minithumbup
Esther Wales
By: 'Y. Mcdonald'
Nov 12,2015
0 people found
this helpful
Esther mainly handled our rental property and unfortunately the tenants were not willing to hand keys over. As they wanted a return of deposit immediately without allowing departure checks to be carried out. They were very difficult to communicate with and Esther went above and beyond with Matthew Wales to not only secure the property, very quickly and gain possession, but also liaised closely with us through the entire process. Their service was impeccable and they have restored my faith in a E...
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Comment on agent fees
The fees are more than reasonable for the service received.
Was this helpful? Yes
Nov 11,2015
Minithumbup
Stephen Fernley
By: 'Miss Kamara'
Nov 11,2015
0 people found
this helpful
A very professional, friendly, and supportive team, who look after the needs of both the tenant and Landlord. I didn't have any problems during my stay on the property and felt very comfortable communicating with all team members. I would definitely use the services again, highly recommended....
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Nov 04,2015
Minithumbup
Stephen Fernley
By: 'Sigita & Valdas'
Nov 04,2015
0 people found
this helpful
After a couple of brief visits to Shortlands, we decided that it would be a perfect area to live in. After finding a suitable property on Homezone website, we emailed them asking to arrange a viewing. A Saturday viewing was arranged within a couple of hours since the first email was sent out. Stephen Fernley showed the property, which we really liked and decided to make an offer. Stephen was the main point of contact throughout the entire process. He was very responsive, explained all the necess...
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Nov 03,2015
Minithumbup
Stephen Fernley
By: 'Filipe Fernandes'
Nov 03,2015
0 people found
this helpful
I had an excellent experience with Homezone to rent a property. Mandy arranged the viewing for me late in the evening to suit me and was very kind to show me all the property details. Stephen made the negotiation on my behalf and arranged all necessary documents for the moving in along with contacts for utility bills. Also made the fire detector test in my presence to verify it works. Fees are within average rates with no hidden fees so everything was transparent and well explained. I would d...
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Comment on agent fees
Fees are within average rates with no hidden fees so everything was transparent and well explained
Was this helpful? Yes
Oct 31,2015
Minithumbup
Neil Maguire
Stephen Fernley
By: 'Emma Fagg'
Oct 31,2015
0 people found
this helpful
I have had dealing with Homezone over several years and mainly in sale and purchase of property. All the team at Homezone are exemplary in their customer service but my particular thanks go to Neil Maguire who has always been fair, honest and trustworthy. I am now using Homezone for lettings and to help with finding suitable tenants. Their lettings team are polite and helpful at all times and even would drop keys off at my house rather than my having to drive there and attempt to park. They have...
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Areas covered
  • BR3
  • Beckenham
  • BR1
  • Eden Park
  • BR2
  • Elmers End
  • BR4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £165,000
  • Max: £42,500,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 0 51 0 12 0 2 0 2 0
Stephen Fernley Stephen Fernley
Senior Lettings Negotiator
38 reviews

About Stephen No description set View full profile
Matthew Wales Matthew Wales
Director
74 reviews

About Matthew Founder of Homezone and Managing Director at Beckenham branch, Matthew heads up Beckenham and deals with both sales and lettings, together with the support of the team. View full profile
Esther Wales Esther Wales
Lettings Manager
54 reviews

About Esther No description set View full profile
Denise Haines Denise Haines
Senior Sales Administrator
1 reviews

About Denise Denise has been with the company for more than 10 years and brings a wealth of sales experience to the team at Homezone Beckenham. View full profile

Job vacancies

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Fees

Fees apply
Last updated at 9:47 AM 16/03/2016 by allAgents

Complaints Procedure

In the unlikely event that a client has a complaint with Homezone, Director Matthew Wales should be contacted at the branch and will assist is resolving the complaint.
Last updated at 9:47 AM 16/03/2016 by allAgents

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