• Stephen Fernley
    Stephen Fernley
  • Matthew Wales
    Matthew Wales
  • Esther Wales
    Esther Wales
Based close to Beckenham town centre, Homezone Beckenham offers a comprehensive sales and lettings service for Beckenham and surrounding towns from it's new office with modern decoration and one of Beckenham's largest property window displays with illuminated properties.
Homezone Property Services

149 Croydon Road Beckenham
Kent
BR3 3QH

Sales: 020 3794 7545 Lets: 020 8464 9962

Dec 06,2016
Minithumbup
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Dec 06,2016
0 people found
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Matthew recently secured an excellent offer for my mothers flat in Beckenham. He kept me regularly updated and was very helpful throughout. The sale went through without a hitch. Very pleased indeed with the service....
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
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Dec 01,2016
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We had really great help and support when selling our mother's flat in Beckenham and were able to contact Matthew at Homezone quickly whenever we needed to ask questions and queries were dealt with efficiently making the process easier. Thanks Matthew and all the Homezone team!!...
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
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Dec 01,2016
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We have been letting our property through Homezone for five years and have now sold it through them. Both the letting and the sale have been incredibly well managed. Homezone found us very good tenants so there were no problems from that point of view. If any maintenance issues arose then Homezone would inform us immediately and we were able to choose whether we wanted to deal with the issue or leave it to them. The rental income was always paid on time accompanied by a monthly invoice. We ...
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Comment on agent fees
Compared with other estate agents, Homezone charge very competitive fees and certainly give your money's worth.
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Dec 01,2016
Minithumbup
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Dec 01,2016
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We have recently started working with Matthew. He was very helpful in setting things up such as paper work etc. In addition, maintenance requests have been dealt with quickly and effectively....
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Comment on agent fees
N/A
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Nov 30,2016
Minithumbup
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Nov 30,2016
1 people found
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Highly recommended Mathew from Homezone if you are considering selling your home. He is passionate about his job commuted and nothing was ever to much of a challenge. He was easily reached by email or phone and ensured the sale of our home ran as smoothly as possible. Thank you Mathew and Homezone for all your hard work and dedication....
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Comment on agent fees
Very reasonable.
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Nov 30,2016
Minithumbup
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Nov 30,2016
1 people found
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HomeZone have been fantastic from start to finish. Matthew has gone beyond what is expected of a estate agent to get our exchange....
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Comment on agent fees
Very reasonable compared to other agents.
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Sep 28,2016
Minithumbup
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Sep 28,2016
1 people found
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We experienced a few hiccups, but Matthew persevered with the sale and successfully saw it through to completion with good, personal service provided along the way....
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Comment on agent fees
Seemed slightly lower than the larger estate agents in the area/
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Sep 15,2016
Minithumbup
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Sep 15,2016
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I was a first time property buyer in the UK and Matthew explained the process clearly. He kept on top of the chain to make sure the transaction completed on time. When it's time to move on I'll give Matthew a ring....
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Sep 12,2016
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Sep 12,2016
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These are the best agents we've ever come across. They are cordial, helpful, respectful and they really care about delivering a good service. They adminitered the property so if we ever had a problem, they got back to us straight away and sorted it and everytihg with them is clear and transparent. All our dealings with them have been a pleasure. When we need to move again, they will be the first we'll contact because we've never had a better experience with an estate agent....
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Comment on agent fees
Tranparent and extremely fair.
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Aug 29,2016
Minithumbup
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Aug 29,2016
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When selling my property it was a Wonderful service, huge response in such a short time over 20 viewings on open day. SOLD IN 11 DAYS...
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Comment on agent fees
Brilliant such low fees for a fantastic service
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Aug 26,2016
Minithumbup
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Aug 26,2016
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Provided an excellent service for both vendor and buyer getting exactly the right balance in terms of approach. Available at all times and always getting back with a prompt response. I can confidently say Matthew is the best agent I have dealt with - very refreshing ! I will definitely use him again and recommend to others....
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Aug 04,2016
Minithumbup
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Aug 04,2016
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After providing excellent full rental services for 7 years, HomeZone provided quick and effective marketing services for the property whilst we were still overseas. Matthew pushes the timetable nicely and ensured that all went smoothly. HomeZone provided great personal touches that are lacking in the high street chains!...
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Comment on agent fees
Good value and fair
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Jun 27,2016
Minithumbup
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Jun 27,2016
1 people found
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This is the best estate agents I have ever dealt with.They are the best.They deal with any issues you have immediately and repairs are carried out once it is reported. The customer service is top notch and the ownership spirit is amazing.I locked my keys inside the house once and when I called to report that I was coming down to get a spare.Mathhew said he would bring it down.In less than 5 minutes he was outside the flat. I have never seen this kind of service anywhere. We also had problems ...
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Comment on agent fees
Their fees are very resasonable.Good value for money.
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May 31,2016
Minithumbup
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May 31,2016
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Homezone became my first letting agent as a single tennant. They were helpful throughout my tenancy with all matters and issues encountered. I would completely recommend their services....
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Comment on agent fees
Reasonable
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Feb 19,2016
Minithumbup
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Feb 19,2016
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Home zone have been very attentive and the service from them has been excellent. They are also priced accordingly. My previous experience of renting has been exclusively outside London, so I may be naive in saying this, but I wasn't expecting to be charged so much for so many things. However, they are polite, professional and very efficient. They have dealt with all of our queries in a timely manner and have always been a pleasure to deal with. So I suppose you get what you pay for!...
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Comment on agent fees
Very expensive
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Jan 29,2016
Minithumbup
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Jan 29,2016
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We rented a property from Homezone and they were very friendly and efficient. And any maintenance issues dealt with promptly....
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Comment on agent fees
Good
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Nov 12,2015
Minithumbup
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Nov 12,2015
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Esther mainly handled our rental property and unfortunately the tenants were not willing to hand keys over. As they wanted a return of deposit immediately without allowing departure checks to be carried out. They were very difficult to communicate with and Esther went above and beyond with Matthew Wales to not only secure the property, very quickly and gain possession, but also liaised closely with us through the entire process. Their service was impeccable and they have restored my faith in a E...
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Comment on agent fees
The fees are more than reasonable for the service received.
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Nov 11,2015
Minithumbup
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Nov 11,2015
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A very professional, friendly, and supportive team, who look after the needs of both the tenant and Landlord. I didn't have any problems during my stay on the property and felt very comfortable communicating with all team members. I would definitely use the services again, highly recommended....
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Nov 04,2015
Minithumbup
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Nov 04,2015
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After a couple of brief visits to Shortlands, we decided that it would be a perfect area to live in. After finding a suitable property on Homezone website, we emailed them asking to arrange a viewing. A Saturday viewing was arranged within a couple of hours since the first email was sent out. Stephen Fernley showed the property, which we really liked and decided to make an offer. Stephen was the main point of contact throughout the entire process. He was very responsive, explained all the necess...
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Nov 03,2015
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Nov 03,2015
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I had an excellent experience with Homezone to rent a property. Mandy arranged the viewing for me late in the evening to suit me and was very kind to show me all the property details. Stephen made the negotiation on my behalf and arranged all necessary documents for the moving in along with contacts for utility bills. Also made the fire detector test in my presence to verify it works. Fees are within average rates with no hidden fees so everything was transparent and well explained. I would d...
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Comment on agent fees
Fees are within average rates with no hidden fees so everything was transparent and well explained
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Oct 31,2015
Minithumbup
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Oct 31,2015
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I have had dealing with Homezone over several years and mainly in sale and purchase of property. All the team at Homezone are exemplary in their customer service but my particular thanks go to Neil Maguire who has always been fair, honest and trustworthy. I am now using Homezone for lettings and to help with finding suitable tenants. Their lettings team are polite and helpful at all times and even would drop keys off at my house rather than my having to drive there and attempt to park. They have...
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Oct 29,2015
Minithumbup
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Oct 29,2015
0 people found
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We've been renting property through HomeZone for three years and had no problems. Everything was done in efficient and friendly manner. I am not sure if renewal fees are justified, but I guess you get what you pay for....
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Oct 15,2015
Minithumbup
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Oct 15,2015
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I chose Home Zone over other agencies due to the personality of Matthew and his professional opinion in renting vs selling the property that I had inherited. I picked three companies from billboards that are around the Bromley and Shortlands area, as I had no idea who to use. Originally we were looking for a evaluation, as we were selling the property and we wanted a quick sell. I found HZ to be very relaxed with their approach and they gave us sound advise on what we could do to market t...
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Comment on agent fees
reasonably price for what they are offering
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Oct 08,2015
Minithumbup
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Oct 08,2015
0 people found
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My experience with Homezone was my very first with a letting agent and I only have very nice things to say about them. They were very professional in the way everything was handled and everything was written down and explained to me clearly. Every time i had fault (which was rarely) someone looked into it immediately and I never had to ask twice about anything. one experience that sticks in my mind was when a technician came to my flat to fix something and he found the lock not strong enough,...
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Oct 05,2015
Minithumbup
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Oct 05,2015
0 people found
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I've recently let a flat with Homezone and the level of service and help I've received from both Mandy and Esther has been outstanding. The process was so smooth with Many and Esther keeping me updated at every stage as well as going above and beyond! I would really recommended Homezone and would 100% go to them again....
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Sep 27,2015
Minithumbup
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Sep 27,2015
0 people found
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The people I dealt with in Homezone were all exceptionally friendly, helpful and really made what could have been a stressful situation easy and hassle free. Have to say, not used to this level of professionalism and great customer service from an estate agent!...
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Sep 20,2015
Minithumbup
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Sep 20,2015
0 people found
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Homezone are very professional. I have used other agents (in Bromley) before and HZ are head and shoulders above the rest. The team are personable and very friendly....
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Sep 16,2015
Minithumbup
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Sep 16,2015
0 people found
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We have used Homezone for many years to help let and manage our flat in Beckenham. Not only are they always completely professional but they have consistently found us high quality tenants. They also offered us invaluable advice about small improvements we could make to the flat to increase its rentable value. Excellent service, highly recommended....
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Sep 09,2015
Minithumbup
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Sep 09,2015
0 people found
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Homezone provided an excellent service to me over a one year tenancy. Check-in was made very easy with admin requirements explained concisely. When I left the property I unfortunately got into an unnecessary dispute with the landlord over the return of my deposit and Esther Wales handled this excellently in ensuring a satisfactory resolution. I would highly recommend Homezone....
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Sep 04,2015
Minithumbup
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Sep 04,2015
0 people found
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We have let a flat through Stephen for two years now. We are impressed with Homezone's responsiveness to issues that have arisen from tenants' as well as the general help they have provided to us....
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Areas covered
  • BR3
  • Beckenham
  • BR1
  • Eden Park
  • BR2
  • Elmers End
  • BR4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £165,000
  • Max: £42,500,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
49 0 48 0 8 0 2 0 2 0
Stephen Fernley Stephen Fernley
Senior Lettings Negotiator
36 reviews

About Stephen No description set View full profile
Matthew Wales Matthew Wales
Director
69 reviews

About Matthew Founder of Homezone and Managing Director at Beckenham branch, Matthew heads up Beckenham and deals with both sales and lettings, together with the support of the team. View full profile
Esther Wales Esther Wales
Lettings Manager
51 reviews

About Esther No description set View full profile

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Fees

Fees apply
Last updated at 9:47 AM 16/03/2016 by allAgents

Complaints Procedure

In the unlikely event that a client has a complaint with Homezone, Director Matthew Wales should be contacted at the branch and will assist is resolving the complaint.
Last updated at 9:47 AM 16/03/2016 by allAgents

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