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    Amy Connelly
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    Donna Burkitt
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    Anna Corrigan
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    Ben Webber
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    Shazia Bibi
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    David Busby
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    Suzanne Davies
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    Andrew Harrison
The best advice and honest valuations homes4u are property specialists, established in 1990, we believe that we have the flexibility, experience and skills to meet all of your property needs. homes4u has an unrivalled commitment to providing a professional and stress free service. Residential lettings and management We currently manage 1500+ properties, including Private Halls, with many more homes advertised on a let-only basis. The strength of our rental business means we have unrival Read full description...led relationships with landlords and tenants, and results in our position as investment specialists.
homes4u ltd

Withington House Wilmslow Road Withington, Manchester
Greater Manchester
M20 3FU

0161 448 0090

Jul 26,2016
Minithumbdown
By:
Jul 26,2016
3 people found
this helpful
My four friends and I rented a property with homes4u from the years 2015-2016 during our final year of uni. Throughout the year, they were slow to help when problems in the house occurred (our freezer brought and it took them 8 months to deliver a new one, our back door didn't lock properly for the first few months when we started living there etc.) and now that our tenancy has ended, we're waiting to get our deposit back, which they said they will claim money from for ridiculous things that are...
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Comment on agent fees
Normal, but they make up for it by claiming on your deposit
Was this helpful? Yes
Mar 18,2015
Minithumbdown
By:
Mar 18,2015
2 people found
this helpful
If I were asked to describe the services provided by Homes4U Manchester - disgraceful. Here's why: In September 2014 I and two friends found a property advertised on-line by Homes4U, a property management agency based in Manchester. Homes4U has 4 offices located around the city and cater mainly (though not exclusively) for the cities student population. We arranged a viewing of the property and the sales agent showed us a couple of properties in the newly developed Grove Village area of Ardw...
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Comment on agent fees
In November, one of our party suffered a mental breakdown and was advised by his doctor to take some time out from his studies, this meant him leaving Manchester and returning home. A clause in the contract does state that we are allowed to replace tenants on the joint agreement with no mention of any fees. The vacating tenant agreed to keep paying rent until a replacement was found. Within days IΒ’Γ’β€šΒ¬Γ’β€žΒ’d found a replacement myself, a colleague from work. We visited the city centre branch to fill out the necessary paperwork. We were then surprised to be told that we would EACH have to pay a fee of β€š£100 pounds to have a name replaced on the contract. On asking what this was for we were told it was the standard fee for a new contract; we argued that this was a modification to the existing one but they wouldnΒ’Γ’β€šΒ¬Γ’β€žΒ’t have it. ItΒ’Γ’β€šΒ¬Γ’β€žΒ’s understandable that the new party would have to pay a fee for credit checks etc but I can see no reason why the remaining tenants had to pay the same. It seemed this was a money making exercise and Homes4U failed to provide and evidence to the contrary. Again with no option we paid the obscene fee to ensure we still had a roof over our heads.
Was this helpful? Yes
By: Anthony Leach
Mar 18, 2015
View all comments (1)
Dear Mr Watt We apologise if you feel you have not received the level of service expected from homes4u as managing agents. We act as agents for private landlords and on the majority of occasions require consent from the landlord to carry out work. I can see from your correspondence with our Property Management Department that many of your points have been raised and responded to. If you feel this is not the case and you would like to raise a formal complaint, please follow our customer care and....
Aug 20,2014
Minithumbdown
By:
Aug 20,2014
3 people found
this helpful
I was told I could move in without issue on a certain day but when I arrived to collect keys I was told I was not allowed (despite being told on the phone and sending an email two weeks before arriving). They never attempted to solve the problem and instead just feel back on their legal documents and when asked about the email I had sent (and the lack of a reply), all they could muster by way of an excuse was that the email "didn't go through"...
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Was this helpful? Yes
By: Anthony Leach
Aug 26, 2014
View all comments (1)
Hi, thank you for taking the time to review our service and I am sorry to hear you have not been happy. At homes4u we take customer service very seriously and have a customer care and complaints procedure in place which can be downloaded from our website http://www.homes4u.co.uk/about-us/. I would like to look further into the specifics of your complaint. Please email anthony.leach@homes4u.co.uk. Regards Anthony Leach Operations Manager....
Jul 25,2014
Minithumbup
By:
Jul 25,2014
0 people found
this helpful
Homes4u were perfectly good agents, although things were a bit slow. I think we confused matters with the fact that whilst one of us was a student they received a stipendiary wage, and guarantors emails were sent out pretty late because of that. It was only let (not managed) by them so I can't comment on that, but the staff were friendly, helpful and accommodating. Now that I've moved into the city centre and have dealt with some agents here I see now that these can be rare features of the Manch...
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Comment on agent fees
They were relatively high given that they covered an application only. Though not as high as others in Manchester.
Was this helpful? Yes
By: Ann Durrell
Jul 25, 2014
View all comments (1)
Thank you for taking the time out to review homes4u. We note your comments on the time scales for paperwork and will review to avoid it happening again. We are pleased you were happy with the service and hope to be able to help you with your housing requirements in the future. Best of luck in your new home Ann Durrell Operations Executive....
Jul 20,2014
Minithumbdown
By:
Jul 20,2014
3 people found
this helpful
This has been the most appalling customer service I have ever experienced. As far as I am concerned the place could be run "*" better! From day one, nothing has been executed with the professionalism I'd expect from a popular letting agency. When complaints have been made, staff have had a disgraceful attitude, passing the blame onto anyone else they can think to name. They also doubted our complaints but couldn't be bothered to visit the property to gain hard evidence. To top off thi...
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What agent could do to change your mind?
Too much damage has been done. All staff could do with being out on a public relations course to understand the business of property rentals. Every conversation I have had with a member of staff has been contradicted by another member of staff to suit their argument at the time. Nothing was straight forward. Example: On the day of moving out of the property, my fellow tenant and I returned the keys to the office. We asked the staff member whether we should bring out utility account closure letters. She insisted that all we really needed was our final readings and that would be enough to have our deposits returned. We have since had an email filled with attitude, declaring we need to send our account closure letters.
Comment on agent fees
Shouldn\'t charge for the worst service possible
Was this helpful? Yes
By: ann durrell
Jul 22, 2014
View all comments (1)
Hi Madeleine, we are sorry to hear you are not happy, we take customer service very seriously and have a customer care and complaints policy in place which can be downloaded from our website http://www.homes4u.co.uk/about-us/ We would like the opportunity to try and resolve your complaints, please could you email full details to ann@homes4u.co.uk Ann Durrell Operations Executive homes4u....
Feb 14,2014
Minithumbup
By:
Feb 14,2014
0 people found
this helpful
Homes e4U let our student home to 4 students within 2 months of asking - very positive and very professional. Andrew Harrison visited the property and took photographs and handled the initial paperwork that we completed. Good communication on email and by telephone - very impressed....
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Was this helpful? Yes
Jan 07,2014
Minithumbup
By:
Jan 07,2014
0 people found
this helpful
The agency were very helpful and arranged a house viewing for us immediately, making sure it was suitable for us all. As students, they helped us with the application process and made us feel welcome to contact them if we had any questions, which they responded to quickly. I would definitely recommend Homes4u, they have an excellent customer service!...
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
It was my pleasure to deal with you , I found all the support and help to find the properties that I am looking for . Would like to take this opportunity to thank all the professional staff specially Miss Shazia...
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Was this helpful? Yes
Nov 19,2013
Minithumbup
By:
Nov 19,2013
1 people found
this helpful
Took a long time to sell but eventually sold at the price originally expected to sell at. Delay largely due to purchaser problems. Staff always pleasant and helpful Only hopefully constructive criticism/comment is that the agency could have done better in initiating contact to let me know what was happening (or not happening). Perhaps it should be agreed as part of the contract that an update should occur every so often. This could be by email with follow up contact if required....
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Was this helpful? Yes
Nov 18,2013
Minithumbup
By:
Nov 18,2013
0 people found
this helpful
We dealt with Anthony throughout our purchase and he was extremely knowledgeable and friendly. Anthony also kept us fully informed and liaised with our future tenants on our behalf. We are currently letting out the house to students and Anthony (and the team) will be dealing with this and we are sure he will do an excellent job. A lot of people complain about estate agents but they often get blamed simply for being the bearer of bad news - being an estate agent is an easy job to do badly but a h...
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Was this helpful? Yes
Oct 29,2013
Minithumbup
By:
Oct 29,2013
0 people found
this helpful
I rent an one bedroom flat in Fallowfield, Manchester from Homes4u. I am very happy with the location and condition of the property. Homes4u is trustworthy. In addition, Suzanne is very nice and helpful....
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Was this helpful? Yes
Oct 24,2013
Minithumbup
By:
Oct 24,2013
0 people found
this helpful
I can only be positive here as homes4u did everything to try and find us a property... The forms were easy to fill out and I found the service throughout homes4u very friendly. Forgive me but I can\'t remember the gentleman\'s name that brought us to view the house\'s but he was entertaining and very honest....
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Was this helpful? Yes
Oct 24,2013
Minithumbup
By:
Oct 24,2013
0 people found
this helpful
I don't normally have anything good to say about Homes4u but on the 31st August, a member of staff surprised me on how quick she was in dealing with a complaint regarding noisy and disruptive tenants. Jenny Magill was quick and decisive. She responded immediately and kept me informed of the communication. I was impressed and felt in control. Thank you Jenny, I hope you don't mind me waiting a few weeks before I did this review as I wanted to see if the tenants took notice. I am pleased to say ...
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Was this helpful? Yes
Oct 22,2013
Minithumbup
By:
Oct 22,2013
0 people found
this helpful
First I called to ask about a property but it had been already let, so David tell me I could go to the branch and ask directly about any other. I went to the office and He showed me a pair of properties, one of them the apartment I rented. He gave me details about the address and the fees. Later that same day, I called to make an appointment in order to do the contract, Shazia advised me that I needed to view the house first, so she told me I could go that afternoon. I went to the view and inmed...
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Was this helpful? Yes
Oct 21,2013
Minithumbup
By:
Oct 21,2013
0 people found
this helpful
Dave is our landlord as well as our agent and does an excellent job as both. All of the agents involved gave clear instructions of what paperwork needed to be done and were patient when tenants had problems and queries....
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Was this helpful? Yes
Oct 19,2013
Minithumbup
By:
Oct 19,2013
0 people found
this helpful
I had a very good experience with the agents. Shazia is particularly very good when dealing with people.The reason I think this company is noting more then average because employees don\'t share information with each other. I did viewing of the property with another employee of the company. i requested some more information and requested removal of tinggs which i didn\'t want. The gentleman never passed those details to shazia. And when was ready to sign contract, Shazia blamed me for not inform...
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Was this helpful? Yes
Oct 18,2013
Minithumbup
By:
Oct 18,2013
0 people found
this helpful
I needed a rental property quickly after moving back to the UK from overseas. I found the staff most helpful, friendly and efficient. They made an otherwise stressful move, smooth and simple....
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Was this helpful? Yes
Oct 17,2013
Minithumbdown
By:
Oct 17,2013
2 people found
this helpful
There have been many faults that Homes4U have had and the service that we have received overall has been disastrous, resulting in myself and my housemates being left with a bitter taste in our mouths after being shunned by the company on multiple occasions. They have a very serious problem with communication in that office and most of the time, they\'re completely oblivious to sorting out the needs of the tennents. We have requested countless times to have some small household repairs done and t...
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What agent could do to change your mind?
Improve communication skills Sort out our housing problems, especially the damp and damaged plugs
Was this helpful? Yes
By: Ann Durrell
Nov 26, 2013
View all comments (1)
Hi, I am Ann the Operations Executive at homes4u. I am sorry to hear of the issues you have raised. I have escalated this post to be handled as a formal complaint with the Manager of the Maintenance Team who will be in touch. A copy of our complaints procedure can be downloaded from our website http://www.homes4u.co.uk/about-us/....
Sep 26,2013
Minithumbup
By:
Sep 26,2013
0 people found
this helpful
Amy has done a fantastic job to help me to complete my purchase quickly by continuously working hard to following up with all parties involved. She also kept me very well informed of the stage of process and what action is required. She went extra mile to enable me to find things in my new. I am very satisfied with her performance and will definitely recommend her to friends and relatives....
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Was this helpful? Yes
Sep 17,2013
Minithumbup
By:
Sep 17,2013
0 people found
this helpful
I first contacted Anthony Cauchie through my son in order to obtain a valuation 19 Delacourt Road. Anthony responded very quickly and gave some excellent advice on what we needed to do to make the property more saleable. He then, equally quickly, found a buyer and helped determine an agreed sale price. A major problem arose when I discovered that the house had not been registered with the Land Registry and the Deeds had been misplaced by the bank! Anthony managed, not without difficulty, to keep...
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Was this helpful? Yes
Sep 13,2013
Minithumbup
By:
Sep 13,2013
0 people found
this helpful
I moved into my new student house in early August - as opposed to September when most students arrive. Partly because I arrived early and partly because it is a student property, there were a lot of issues with the house. Jenny has been extremely helpful in dealing with everything I have contacted her about: communicating with the landlord, keeping me up to date on progress, arranging times for things to be delivered or fixed, and always speaking to me personally. Brilliant!...
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Was this helpful? Yes
Sep 01,2013
Minithumbup
By:
Sep 01,2013
0 people found
this helpful
Very helpful in arranging repairs at a reasonable price also in liaising with tenants re the necessity of decorating the flat...
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Was this helpful? Yes
Aug 22,2013
Minithumbup
By:
Aug 22,2013
0 people found
this helpful
Homes4u have been managing my property for the last 5 years. During that time I have dealt with several people, some better than others! However I am absolutely delighted with the arrival of Jennifer Magill. Jennifer deals with all questions and queries promptly and efficiently - e mailing or phoning - whichever is more appropriate. Nothing is ever too much trouble- when I asked her to sort out new lino for the kitchen I had a quote and an e mail with samples of the colours and designs within a ...
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Was this helpful? Yes
Aug 16,2013
Minithumbup
By:
Aug 16,2013
0 people found
this helpful
Anthony Cauchie dealt with the sale of my flat in very professional manner to achieve a quick completion at a price that was inline with my expectation. I would recommend him to anyone else with a property to sell....
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Was this helpful? Yes
Aug 15,2013
Minithumbup
By:
Aug 15,2013
0 people found
this helpful
I approached Anthony Cauchie at homes 4 u to sell my property and within 2 days a price had been negotiated and a survey instructed. I found homes 4 u to be very helpful and professional and they go that extra step which takes the stress out of a sale....
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Was this helpful? Yes
Aug 13,2013
Minithumbup
By:
Aug 13,2013
0 people found
this helpful
Homes4U in particular David were excellent during the purchase of our house. They kept us up to date with the process, answered every question we had and were an excellent middle man between us and the vendor keeping a difficult process moving as best it could. I would have no reservations in using them or recommending them to anyone for the sale or purchase of a home....
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Was this helpful? Yes
Aug 05,2013
Minithumbup
By:
Aug 05,2013
0 people found
this helpful
We found Homes4U to be an excellent estate agent and the level of customer service provided was beyond my initial expectations. We purchased our house and throughout the process we found David Busby to be a reliable source of knowledge and someone we could turn to with any questions. If David wasn\'t available the team were always happy to take a message or help us if they could. I felt there was real communication between them. I would use Homes4U again without hesitation for another house pur...
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Was this helpful? Yes
Jul 26,2013
Minithumbup
By:
Jul 26,2013
0 people found
this helpful
Really outstanding the Family is also selling a home through Anthony and between the 2 actions you couldn\'t ask for more...
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Was this helpful? Yes
Jul 18,2013
Minithumbdown
By:
Jul 18,2013
1 people found
this helpful
We viewed the property 2 weeks ago, and said that day that we definitely wanted to sign the contract and move in. The landlady had agreed to all of our conditions via email with the estate agents. However, Homes4U were finding it difficult to contact her in order to finalise the arrangement. Because of this situation, Susie from Homes4U staff said via phone that if another prospective tenant views and wants to take up the rent, we would have "first refusal rights",and needed to decli...
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What agent could do to change your mind?
Stay true to your word, and don\'t mess people around.
Was this helpful? Yes
By: Ann homes4u
Jul 23, 2013
View all comments (1)
Hi Ian, I have spoken with Suzanne and understand that the situation has been resolved and you are proceeding with the property. If we can be of further assistance please do get in touch....
Jul 05,2013
Minithumbup
By:
Jul 05,2013
0 people found
this helpful
A great funny, friendly girl who helped us with everything. She was very knowledgeable and told us everything we needed to know. Couldn\'t have asked for more....
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Was this helpful? Yes
By: Ann Durrell
Jul 05, 2013
View all comments (1)
Hi, thank you for taking the time to review homes4u, we are please you were happy with the service and i will ensure Shazia sees your comments.....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 1 23 15 7 0 6 0 1 1
Amy Connelly - upload your photo Amy Connelly
4 reviews

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Donna Burkitt - upload your photo Donna Burkitt
7 reviews

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Anna Corrigan - upload your photo Anna Corrigan
8 reviews

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Ben Webber - upload your photo Ben Webber
1 reviews

About Ben No description set View full profile
Shazia Bibi - upload your photo Shazia Bibi
7 reviews

About Shazia No description set View full profile
David Busby - no image available David Busby
Lead Advisor
7 reviews

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Suzanne Davies - upload your photo Suzanne Davies
5 reviews

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Anthony Cauchie - no image available Anthony Cauchie
Branch Manager
7 reviews

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Manchester David - upload your photo Manchester David
1 reviews

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Jennifer Magill - upload your photo Jennifer Magill
3 reviews

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James McAteer - upload your photo James McAteer
1 reviews

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Andrew Harrison - upload your photo Andrew Harrison
2 reviews

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Complaints Procedure

Customer Care & Complaints Procedures



Care




homes4u, as a member of the Ombudsman for Estate Agents Scheme, aims to provide outstanding levels of service to all of our customers. In respect of property sales, we support the Which? Move It Campaign, and are committed to the 'We Promise' Code: We commit to help you to buy/sell your home with integrity and

professionalism.




In order to do this, we make the following promises:




  • We will value your property accurately

  • We will declare any conflict of interest

  • Our contracts do not include unfair contract terms

  • We will ensure that you understand the contract you sign

  • We will check that buyers are in the position to fund the transaction, but we will not force buyers to take our mortgage advice

  • We will pass on all offers immediately and in writing

  • We will accurately reflect your home in advertising

  • We will be honest about the property you are buying

  • We will give you a weekly update about your transaction

  • We will deal with any complaints fairly and speedily





We observe the regulations of the Estate Agents Act '79, the Property Misdescriptions Act '91, Data Protection and Money Laundering.





We observe the Manchester Student Homes Code in respect of our private halls, and in the handling of all of our lettings we commit to:


  • We will accurately reflect property in advertising


  • We will be honest about the property you are renting


  • Our contracts do not include unfair contract terms


  • We will ensure that you understand the contract you sign


  • Our contracts will always give contact details for the landlord or managing agent


  • All prospective tenants will have the opportunity to view property for letting, whilst recognising current tenants' right to 24 hour notice


  • We will notify landlords of legal obligations which apply to renting property


  • We will keep Landlords updated with the letting and contract process


  • We will deal with any complaints fairly and speedily Equal Opportunities Statement





homes4u will ensure no person or group of persons will be treated less favourably by us than any other person or group of persons because of their age, race, colour, ethnicity, religious or national origin, gender, disability, appearance, marital status, sexual orientation or social status.




Complaints



In order to ensure that these standards are maintained, we have introduced a complaints procedure, which provides for any grievances to be handled internally.



We commit to taking your grievance seriously. We will listen, investigate and confirm our findings to you in a speedy, impartial and honest way.

If you believe you have a grievance, please write in the first instance to the Manager of the branch concerned (contact us), outlining the details,

within three months of the incident. Your letter will be acknowledged within 3 working days, detailing steps that will be taken to investigate the matter.

Your complaint will be thoroughly investigated according to our in-house procedures, and a written reply will be sent to you within 14 days of

receipt of your initial letter. If you are not satisfied with the outcome of our initial investigation, we will offer you the further opportunity to have your grievance reviewed by the Managing Directors Office. If we fail to conclude our investigations within three months from when the complaint was first submitted in writing, it can be referred to the Ombudsman.





In the even that the final review as details above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the Ombudsman for Estate Agents, to whom information will be provided by homes4u. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters expeditiously i.e. within 3 months from the date of written notification to ourselves.

Last updated at 10:55 AM 22/05/2013 by homes4u

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