|From Landlords||From Tenants||From Vendors||From Buyers||Other|
Should you have a complaint please email firstname.lastname@example.org requesting one of our complaints forms. Once the form is completed and returned, in accordance with our complaint procedure we will be looking into your complaint to establish, amongst other things:
We will reply to you within ten working days with our response, if that's not possible we will contact you to let you know this and provide an estimate of when we will be able to respond in full.
We take our customers complaints very seriously and, if you're unhappy with our initial decision, we offer two stages of escalation:
1 - Escalation to our Managing Director (Mr H Sehri - email@example.com).
2 - If you are still not happy then the complaint can be escalated to The Property Ombudsman, whose ultimate decision we would be bound by (details of how to complain to The Property Ombudsman are available at www.tpos.co.uk )