Urmston, Manchester, M41
4.8/5, 95 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
95% lettings fee satisfaction
We are proud to offer a personal and professional sales and letting service throughout Salford and Manchester. With a dedicated sales and lettings teams working on your behalf we aim to provide the complete property solution, offering peace of mind and reassurance that all landlord, vendors and tenants should want ... show more We are proud to offer a personal and professional sales and letting service throughout Salford and Manchester. With a dedicated sales and lettings teams working on your behalf we aim to provide the complete property solution, offering peace of mind and reassurance that all landlord, vendors and tenants should want from their agent. At Hills Residential we understand the importance of 100% confidence in your agent and are committed to the highest levels of care and attention. What we offer •Over 15 years’ experience in the local property industry •No sale, no fee •Comprehensive tenant referencing and credit checks •Your property advertised on National websites with internal photos and floor plans •Accompanied viewings where required •Eye-catching TO LET boards •Extensive mailing list, updated daily with new registered tenants •Social media marketing via twitter and Facebook •Available 7 days a week, with phone lines open from 8am – 8pm •No hidden charges or long tie in periods •Local knowledge and years of experience operating in the Salford, Trafford and surrounding area’s •Excellent Insurance options •Weekly email brochure •Access to unique property solutions packages through local partnerships and contractors •Registered with the DPS (Deposit Protection Service) •Landlord login to the website enabling you to follow the progress of your property •We can build a tailored package around your requirements, whether you want let only, let and rent collection or full management.
Hills Residential - Visit Our Website

Opening Hours
Address

Hills Residential
Stanley House, 19-23 Crofts Bank Road
Urmston,Manchester
Greater Manchester
M41 0TZ
0161 7479379

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £147,000 £147,000
Lettings 96% 95% £340 £1,680
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 0 58 5 3 0 0 0 4 1
Areas covered
  • M41
  • Altricham
  • M31
  • Sale
  • M32
  • Chorlton
  • M28
  • M21
  • M44
  • WA14
  • M33
  • URMST
  • STRET
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Becky was great for us looking for our first place ......”

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Jul 12,2017
Minithumbup
Rebecca
By: 'I & T'
Jul 12,2017
0 people found
this helpful
Becky was great for us looking for our first place together . We'd met her viewing a different property to the one we decided to rent , but afterwards we both decided she was the person we wanted to deal with . Great personality , engaging , knowledgeable , helpful & nothing ...
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Comment on agent fees
Not Becky's fault , but would rather not had to pay so much for c/checks , references , admin etc , but as it's standard practice nowadays we went ahead anyway in order to secure the property we wanted. Fee's were a little cheaper than some of the other agencies we spoke to .
Was this helpful? Yes

“Very pleased, made us feel very comfortable and made the ......”

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Jul 04,2017
Minithumbup
By: 'Emma & Daniel Stoneley'
Jul 04,2017
0 people found
this helpful
Very pleased, made us feel very comfortable and made the process as easy and quick as possible. Kept in contact with us....
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Comment on agent fees
The agent fees are good.
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“I think she's the most friendly and cute agent of ......”

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Jun 22,2017
Minithumbup
Rebecca
By: 'Calin Soroncean'
Jun 22,2017
0 people found
this helpful
I think she's the most friendly and cute agent of all I've met. We were very lucky to find this agency and we were especially lucky to have Rebecca as an agent. Careful, thoughtful, friendly but also a very good professional.I have a great ...
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Comment on agent fees
Absolutely reasonable.
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“The service I received from Catalina was outstanding she is ......”

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Jun 20,2017
Minithumbup
By: 'Marie Woodcock'
Jun 20,2017
0 people found
this helpful
The service I received from Catalina was outstanding she is very responsive to calls and information requests and has been an absolute pleasure to deal with during a stressful time. I can't thank her enough. Chris came to value our property and I was impressed ...
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Comment on agent fees
We benefited from a special offer but I thought they were excellent value for money
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“Nice and relaxed service! all admin. and questions processed very ......”

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May 25,2017
Minithumbup
Tony Singh-Raudh
By: 'Fraser'
May 25,2017
0 people found
this helpful
Nice and relaxed service! all admin. and questions processed very quickly.. pleasure to deal with, would recommend agency to others...
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Comment on agent fees
Low fee compared to some of the other agencies out there
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“Rebbeca was very helpful in giving the information I needed ......”

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May 25,2017
Minithumbup
Rebecca
By: 'Oskar'
May 25,2017
0 people found
this helpful
Rebbeca was very helpful in giving the information I needed to help make my choice into moving in my room. Couldn't ask for better help...
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Comment on agent fees
Good
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“Hills Estate letting Agent have been by far the best ......”

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May 07,2017
Minithumbup
By: 'Geoff'
May 07,2017
0 people found
this helpful
Hills Estate letting Agent have been by far the best estate against to deal with.They found my partner and I a property to let within a week . The staff are so helpful any questions We asked them they answered. We would recommend them if ...
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Comment on agent fees
Good
Was this helpful? Yes

“Had to find somewhere really quickly and managed to arrange ......”

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Apr 25,2017
Minithumbup
Rebecca
By: 'Paramed'
Apr 25,2017
0 people found
this helpful
Had to find somewhere really quickly and managed to arrange the viewing and get the agreement all arranged within 2 days. Rebecca great to work with and really helpful at all times...
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Comment on agent fees
reasonable fees for the property concerned
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“Dealing with Hills Residential was a real breath of fresh ......”

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Apr 10,2017
Minithumbup
Rebecca
By: 'Andre da Silva'
Apr 10,2017
0 people found
this helpful
Dealing with Hills Residential was a real breath of fresh air. There were no hidden or outrageous fees, no over-complicating or even lack of communication and/or support. Rebecca was there every step of the way to help us with everything we needed. Not only ...
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Comment on agent fees
Completely transparent fees, not a single extra pence was taken.
Was this helpful? Yes

“I have had the pleasure of dealing with Rebecca Gibson ......”

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Apr 04,2017
Minithumbup
Rebecca
By: 'JanuaryJane'
Apr 04,2017
0 people found
this helpful
I have had the pleasure of dealing with Rebecca Gibson who has dealt with my letting. I can only say what a superb service I have received. She constantly kept me up to date via email / phone. My letting was straightforward and dealt with within 2 ...
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Comment on agent fees
Good Fees - I've heard nightmare stories re Agent's Fees, not my experience with this Agent.
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“Very happy with the service, smooth and professional. Rebecca has ......”

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Mar 16,2017
Minithumbup
Rebecca
By: 'Simona'
Mar 16,2017
0 people found
this helpful
Very happy with the service, smooth and professional. Rebecca has been excellent all throughout the process, prompt, clear communication and always helpful....
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Comment on agent fees
Reasonable fees, smaller than other Agent's we came across looking for a property
Was this helpful? Yes

“Tony and his team are great, me and my family ......”

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Feb 22,2017
Minithumbup
Tony Singh-Raudh
By: 'Parky67'
Feb 22,2017
1 people found
this helpful
Tony and his team are great, me and my family had a tight schedule to move and they helped me at every stage. The property we viewed was available three days later, within four days we had moved in! I have had a few niggles ...
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Comment on agent fees
The agency fees are very reasonable, equal to if not less than others I have viewed with.
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“Having not rented in a long time. The guys at ......”

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Jan 17,2017
Minithumbdown
By: 'Jay'
Jan 17,2017
0 people found
this helpful
Having not rented in a long time. The guys at hills worked effectively and cared about your needs. I viewed the property and when a decision was made to go for a particular place knowing I needed to be in as soon as possible they ...
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Comment on agent fees
Admin fees were slightly high to others but was happy to pay due to the property I went for
Was this helpful? Yes

“For the first time I found an agency who really ......”

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Nov 17,2016
Minithumbup
Tony Singh-Raudh
By: 'Victor'
Nov 17,2016
0 people found
this helpful
For the first time I found an agency who really cares, always in touch with the client in order to make the whole process as smoothly as possible. Thanks guys, you are amazing....
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“I have to say that out of all the residential ......”

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Nov 05,2016
Minithumbup
By: 'O. A. Edward'
Nov 05,2016
0 people found
this helpful
I have to say that out of all the residential agencies I've had contact with Hills Residential were the most helpful. I had a deadline to move out of my previous accommodation and when Sophie knew about the deadline she worked hard to make sure ...
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Comment on agent fees
I think this Agent's fees are very comparable to other Agents. I think they are less expensive than some of the others I've come in contact with.
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“My impression of this team is that they are very ......”

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Oct 15,2016
Minithumbup
Rebecca
By: 'ABC'
Oct 15,2016
1 people found
this helpful
My impression of this team is that they are very professional and take great care in helping you find the right property. I was impressed with the response time to my initial enquiry and then the follow up responses to my questions and concerns. Since ...
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Comment on agent fees
I have no experience of dealing with agents within this area but my experience throughout the UK is that the fees are comparable with other agents for similar properties.
Was this helpful? Yes

“Excellent service from Hills Residential. Sophie was really helpful and ......”

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Oct 13,2016
Minithumbup
By: 'BEEBS'
Oct 13,2016
0 people found
this helpful
Excellent service from Hills Residential. Sophie was really helpful and accommodating, and always replied to me quickly making the whole process quick and easy....
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“We recently sold our house with the help of Tony ......”

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Oct 05,2016
Minithumbup
Tony Singh-Raudh
By: 'Marie and Gary Heyes'
Oct 05,2016
0 people found
this helpful
We recently sold our house with the help of Tony at Hills Residential. Our house had previously been on the market for several months with another estate agent, with very little sign of interest. Within one week of signing with Hills Residential, Tony had arranged ...
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Was this helpful? Yes

“Cannot thank Rebecca enough! Fantastic service from the minute I ......”

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Sep 13,2016
Minithumbup
By: 'Rebecca'
Sep 13,2016
0 people found
this helpful
Cannot thank Rebecca enough! Fantastic service from the minute I rang until the day we got the keys! All questions/queries were answered very well!! Lovely person, friendly and helpful!...
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Comment on agent fees
Agent fees were cheap and l thought were good for the service you receive
Was this helpful? Yes

“Sophie was fantastic from day one. She responded to me ......”

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Sep 02,2016
Minithumbup
By: 'Chris'
Sep 02,2016
0 people found
this helpful
Sophie was fantastic from day one. She responded to me within an hour of my Enquiry and a deal was done within the day. She answered all of my questions quickly (and there were many, many questions!) and helped us with what was quite a ...
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Comment on agent fees
Nobody likes fees, but Hills Redidential are reasonable. I've seen considerably higher fees!
Was this helpful? Yes

“Absolute professionals, a pleasure to deal with. Very friendly and ......”

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Jul 17,2016
Minithumbup
Tony Singh-Raudh
By: 'Kristiana'
Jul 17,2016
0 people found
this helpful
Absolute professionals, a pleasure to deal with. Very friendly and helpful agents, willing to go that extra mile for you. I can't recommend them enough....
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“This was our first dealing with Rebecca Berry and Hills ......”

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Jun 17,2016
Minithumbup
Rebecca
By: 'Chrissy and Ian'
Jun 17,2016
1 people found
this helpful
This was our first dealing with Rebecca Berry and Hills Residential. I have to say we were very happy with all aspects of the process from beginning to end....
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Comment on agent fees
The fees were quite fair compared to others around.
Was this helpful? Yes

“We were both so so happy with the service provided ......”

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Jun 17,2016
Minithumbup
Tony Singh-Raudh
Rebecca
By: 'Steph'
Jun 17,2016
1 people found
this helpful
We were both so so happy with the service provided by both Tony and Rebecca. From the second we let Hills Residential know we wanted the property, Tony phoned us and gave us all the details we needed. He emailed back immediately every time and ...
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Comment on agent fees
Great fees, really reasonable.
Was this helpful? Yes

“After dealing with countless estate agents over the years, Hills ......”

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Jun 02,2016
Minithumbup
Rebecca
By: 'Claire and Jonny'
Jun 02,2016
1 people found
this helpful
After dealing with countless estate agents over the years, Hills residential was an absolute breath of fresh air! We dealt with Rebecca Berry from start to finish and is an absolute delight! She was very knowledgable and happy to help above and beyond, a real ...
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Comment on agent fees
Standard price.
Was this helpful? Yes

“Tony and Rebecca are a great team and provide a ......”

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May 24,2016
Minithumbup
Tony Singh-Raudh
Rebecca
By: 'SW'
May 24,2016
0 people found
this helpful
Tony and Rebecca are a great team and provide a first class service. They have recently let a property on my behalf and their experience and knowledge of the market is obvious. They are easy to deal with and were able to offer advice where ...
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“Excellent service very friendly helpfull staff. Have used three estate ......”

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Apr 22,2016
Minithumbup
Tony Singh-Raudh
Rebecca
By: 'Amy'
Apr 22,2016
0 people found
this helpful
Excellent service very friendly helpfull staff. Have used three estate agents now and these was by far the best out the three...
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Comment on agent fees
Good
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“During my quest for house to rent, I was previledged ......”

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Apr 20,2016
Minithumbup
Tony Singh-Raudh
Rebecca
By: 'abistiv'
Apr 20,2016
0 people found
this helpful
During my quest for house to rent, I was previledged to find a house with hills residential, I viewed house with Tony and Rebecca handed over the house keys to me, it was a wonderful experience all through, both were very helpful and eager to ...
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Comment on agent fees
Would have thought it should be a bit lower in fees.
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“The urmston team of hills residence are absolutly fabulous. The ......”

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Apr 14,2016
Minithumbup
Tony Singh-Raudh
Rebecca
By: '1a ell'
Apr 14,2016
0 people found
this helpful
The urmston team of hills residence are absolutly fabulous. The guys are really reliable and get everything processed extremely quickly. Not to mention very understanding under certain circumstances. I would like to say a big thank you to Tony, Rebecca and Chloe for all there ...
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Comment on agent fees
The fees where good. And the team look after the property if any thing goes wrong.
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“When we first contacted to the agency, my partner met ......”

Share on :
Mar 03,2016
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'PB'
Mar 03,2016
0 people found
this helpful
When we first contacted to the agency, my partner met Rebecca to view the house. His feedback on the phone was how the house beautiful and how Rebecca was helpful and kind to him. She was always very positive and clear. Also, she was quick ...
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Comment on agent fees
I think that's the expected amount.
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“Perfect service, accurate, quick , courteous, the way it should be. 100% ......”

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Feb 16,2016
Minithumbup
Tony Singh-Raudh
By: 'Doug'
Feb 16,2016
0 people found
this helpful
Perfect service, accurate, quick , courteous, the way it should be. 100% satisfied. I was found a good tenant at a good rent, and am very pleased with the process. I wish I had had Hills available in the past, as they are so much better than ...
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Comment on agent fees
Fees are quite reasonable.
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Staff picture Rebecca
(50)
Staff picture Tony Singh-Raudh
(39)
Staff picture Rebecca
(19)
Staff picture Jack
(10)
No image available Katie
(6)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Hills Residential compliant procedure 1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager. 2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date. 3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address: Branch Support Stanley House, 19-23 Crofts Bank Road Urmston Manchester M41 0TZ who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing. 4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2:23 PM 06/11/2017 by allAgents

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Hills Residential

Branch - Urmston, Manchester, M41