Urmston, Manchester, M41
4.8/5, 80 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
96% lettings fee satisfaction
We are proud to offer a personal and professional sales and letting service throughout Salford and Manchester. With a dedicated sales and lettings teams working on your behalf we aim to provide the complete property solution, offering peace of mind and reassurance that all landlord, vendors and tenants should want ... show more We are proud to offer a personal and professional sales and letting service throughout Salford and Manchester. With a dedicated sales and lettings teams working on your behalf we aim to provide the complete property solution, offering peace of mind and reassurance that all landlord, vendors and tenants should want from their agent. At Hills Residential we understand the importance of 100% confidence in your agent and are committed to the highest levels of care and attention. What we offer •Over 15 years’ experience in the local property industry •No sale, no fee •Comprehensive tenant referencing and credit checks •Your property advertised on National websites with internal photos and floor plans •Accompanied viewings where required •Eye-catching TO LET boards •Extensive mailing list, updated daily with new registered tenants •Social media marketing via twitter and Facebook •Available 7 days a week, with phone lines open from 8am – 8pm •No hidden charges or long tie in periods •Local knowledge and years of experience operating in the Salford, Trafford and surrounding area’s •Excellent Insurance options •Weekly email brochure •Access to unique property solutions packages through local partnerships and contractors •Registered with the DPS (Deposit Protection Service) •Landlord login to the website enabling you to follow the progress of your property •We can build a tailored package around your requirements, whether you want let only, let and rent collection or full management.
Hills Residential - Visit Our Website

Opening Hours
Address

Hills Residential
Stanley House, 19-23 Crofts Bank Road
Urmston,Manchester
Greater Manchester
M41 0TZ
0161 7479379

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £147,000 £147,000
Lettings 94% 96% £340 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 0 48 5 3 0 0 0 4 1
Areas covered
  • M41
  • Altricham
  • M31
  • Sale
  • M32
  • Chorlton
  • M28
  • M21
  • M44
  • WA14
  • M33
  • URMST
  • STRET
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Poor Estate Agents for Students...”

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Jul 02,2018
Minithumbdown
By: 'Yousef El-Badri'
Jul 02,2018
4 people found
this helpful
My experience with Hills Resendential has been a poor one this last year. The most alarming thing about this estate agents is the lack of communication with their tenants, we had reported a couple of problems to them and they said someone would come round ...
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Comment on agent fees
Good
Was this helpful? Yes

“amazing...”

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May 31,2018
Minithumbup
Rebecca
By: 'vas'
May 31,2018
0 people found
this helpful
Becky and all the girls have been amazing to us since we moved into the property. very professional and always helpful...
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Was this helpful? Yes

“Very good...”

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Apr 03,2018
Minithumbup
Rebecca
By: 'Sylvia'
Apr 03,2018
0 people found
this helpful
Rebecca was very helpful, nice and polite. Lovely person! I would definitely recommend to anyone. Thanks for all your help!...
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Was this helpful? Yes

“Couldn't be happier with the high level of customer care ......”

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Nov 07,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'OA'
Nov 07,2017
0 people found
this helpful
Couldn't be happier with the high level of customer care provided by both Tony and Rebecca who have shown great initiative in helping me move in some challenging circumstances. I've been really impressed with their ability to think on their feet and provide a solution, ...
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Comment on agent fees
okay
Was this helpful? Yes

“Lovely staff and always happy to help. Very polite and ......”

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Nov 02,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'Chan'
Nov 02,2017
0 people found
this helpful
Lovely staff and always happy to help. Very polite and always returned my calls a.s.a.p house is also lovely....
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Comment on agent fees
Not to bad
Was this helpful? Yes

“Becky, what can i say. She was amazing, friendly, professional ......”

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Oct 31,2017
Minithumbup
Rebecca
By: 'Vas'
Oct 31,2017
0 people found
this helpful
Becky, what can i say. She was amazing, friendly, professional and always smiling. She handled our application with the girls at the branch quickly and efficient and before we knew it we had the keys to the property. Becky met us at the property and ...
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Comment on agent fees
Very fair
Was this helpful? Yes

“Nice people, really helpful and quick ! Thanks to Becky Gibson ......”

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Oct 16,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'JT'
Oct 16,2017
0 people found
this helpful
Nice people, really helpful and quick ! Thanks to Becky Gibson who has done all the papers for me in a day. Papers were done in the morning and I could move in in the afternoon....
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Comment on agent fees
Not too bad
Was this helpful? Yes

“Rebecca was very helpful when I moved into one of ......”

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Oct 13,2017
Minithumbup
Rebecca
By: 'Luke Sanderson'
Oct 13,2017
0 people found
this helpful
Rebecca was very helpful when I moved into one of the properties in the Greater Manchester area. She talked me through my contract and was happy to take my phone calls when I rang to team and was able to speak directly to her. I ...
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Comment on agent fees
Really good fees - everything included - internet - TV downstairs, all bills etc.... - I could not ask for anything better.
Was this helpful? Yes

“During the six month we were in Romney St we ......”

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Sep 29,2017
Minithumbdown
By: 'Juan Villanueva'
Sep 29,2017
1 people found
this helpful
During the six month we were in Romney St we had several issue and *they didn't help us at all. In the end of the tenancy she neither help us to claim the deposit back. Also, i'm quite sure she, or they, or the agency, ...
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Comment on agent fees
It is not about the fees. Is about how was her behaviour.
Was this helpful? Yes
By: Tony Singh-Raudh
Sep 29, 2017
View all comments (1)
I am very sorry to hear that your rental experience was not pleasurable. Unfortunately the issues that arose at the beginning of your tenancy were dealt with as quickly as possible which made the remainder of your tenancy pleasurable. We apologise for the delay in the refund of your deposit as deductions were made due to the lack of cleansiness of the property which you agreed to be deducted. If you wish to contact me so that we can ensure your next rental experience is more pleasurable please f ...

“Becky Gibson was fab from start to finish. She made ......”

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Aug 23,2017
Minithumbup
Rebecca
By: 'Cat & James'
Aug 23,2017
1 people found
this helpful
Becky Gibson was fab from start to finish. She made the whole application process really swift and easy and replied to all correspondence very quickly. Would definitely recommend to anyone. Thanks for all your help! Cat & James...
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Comment on agent fees
Fees were all fine and having no hidden costs was great.
Was this helpful? Yes

“It was a real pleasure dealing with Becky Gibson and ......”

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Aug 23,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'Mrs K Thornton'
Aug 23,2017
0 people found
this helpful
It was a real pleasure dealing with Becky Gibson and Tony Singh-Raudh. There were no problems and they were both charming, friendly and professional. I love our new home and they made it even more of a happy move....
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Comment on agent fees
I think any fees incurred were on par with other agents
Was this helpful? Yes

“Being the first time I have done this as a ......”

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Aug 10,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'AA'
Aug 10,2017
0 people found
this helpful
Being the first time I have done this as a Landlady, I found Rebecca to be very helpful, friendly and courteous. She ensured my tenants were exactly what I was looking for - professional and someone who would look after my property. The tenants are ...
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Comment on agent fees
Agent fees are on par with most other agents. If anything I'd say lower in comparison to some of the main agents in the field.
Was this helpful? Yes

“Thanks Rebecca to settle in our new property by you; ......”

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Jul 31,2017
Minithumbdown
Rebecca
By: 'Gudrun @ Manfred'
Jul 31,2017
0 people found
this helpful
Thanks Rebecca to settle in our new property by you; well done: you do a very good job; Thank you for helping us any time Gudrun @ Manfred...
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Was this helpful? Yes

“Both of them were very kind and attentive to my ......”

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Jul 28,2017
Minithumbup
Tony Singh-Raudh
By: 'David'
Jul 28,2017
0 people found
this helpful
Both of them were very kind and attentive to my questions, and every details and doubts were well explained and sorted....
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Comment on agent fees
I found it a bit expensive, but I want to think it is a guaranty of a good service
Was this helpful? Yes

“I dealt with Hill's Residential and they were incredibly efficient ......”

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Jul 19,2017
Minithumbup
By: 'Phil'
Jul 19,2017
0 people found
this helpful
I dealt with Hill's Residential and they were incredibly efficient and professional from start to finish. I was on a very tight time frame, and Sophie managed to have a veiwing arranged in under 24 hours. Within 5 days the fees and referencing had been processed and ...
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Comment on agent fees
Fees are of course to be expected, and I thought very reasonable.
Was this helpful? Yes

“Becky was great for us looking for our first place ......”

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Jul 12,2017
Minithumbup
Rebecca
By: 'I & T'
Jul 12,2017
0 people found
this helpful
Becky was great for us looking for our first place together . We'd met her viewing a different property to the one we decided to rent , but afterwards we both decided she was the person we wanted to deal with . Great personality , engaging , knowledgeable , helpful & nothing ...
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Comment on agent fees
Not Becky's fault , but would rather not had to pay so much for c/checks , references , admin etc , but as it's standard practice nowadays we went ahead anyway in order to secure the property we wanted. Fee's were a little cheaper than some of the other agencies we spoke to .
Was this helpful? Yes

“Very pleased, made us feel very comfortable and made the ......”

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Jul 04,2017
Minithumbup
By: 'Emma & Daniel Stoneley'
Jul 04,2017
0 people found
this helpful
Very pleased, made us feel very comfortable and made the process as easy and quick as possible. Kept in contact with us....
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Comment on agent fees
The agent fees are good.
Was this helpful? Yes

“I think she's the most friendly and cute agent of ......”

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Jun 22,2017
Minithumbup
Rebecca
By: 'Calin Soroncean'
Jun 22,2017
0 people found
this helpful
I think she's the most friendly and cute agent of all I've met. We were very lucky to find this agency and we were especially lucky to have Rebecca as an agent. Careful, thoughtful, friendly but also a very good professional.I have a great ...
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Comment on agent fees
Absolutely reasonable.
Was this helpful? Yes

“The service I received from Catalina was outstanding she is ......”

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Jun 20,2017
Minithumbup
By: 'Marie Woodcock'
Jun 20,2017
0 people found
this helpful
The service I received from Catalina was outstanding she is very responsive to calls and information requests and has been an absolute pleasure to deal with during a stressful time. I can't thank her enough. Chris came to value our property and I was impressed ...
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Comment on agent fees
We benefited from a special offer but I thought they were excellent value for money
Was this helpful? Yes

“Nice and relaxed service! all admin. and questions processed very ......”

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May 25,2017
Minithumbup
Tony Singh-Raudh
By: 'Fraser'
May 25,2017
0 people found
this helpful
Nice and relaxed service! all admin. and questions processed very quickly.. pleasure to deal with, would recommend agency to others...
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Comment on agent fees
Low fee compared to some of the other agencies out there
Was this helpful? Yes

“Rebbeca was very helpful in giving the information I needed ......”

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May 25,2017
Minithumbup
Rebecca
By: 'Oskar'
May 25,2017
0 people found
this helpful
Rebbeca was very helpful in giving the information I needed to help make my choice into moving in my room. Couldn't ask for better help...
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Comment on agent fees
Good
Was this helpful? Yes

“Hills Estate letting Agent have been by far the best ......”

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May 07,2017
Minithumbup
By: 'Geoff'
May 07,2017
0 people found
this helpful
Hills Estate letting Agent have been by far the best estate against to deal with.They found my partner and I a property to let within a week . The staff are so helpful any questions We asked them they answered. We would recommend them if ...
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Comment on agent fees
Good
Was this helpful? Yes

“Had to find somewhere really quickly and managed to arrange ......”

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Apr 25,2017
Minithumbup
Rebecca
By: 'Paramed'
Apr 25,2017
0 people found
this helpful
Had to find somewhere really quickly and managed to arrange the viewing and get the agreement all arranged within 2 days. Rebecca great to work with and really helpful at all times...
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Comment on agent fees
reasonable fees for the property concerned
Was this helpful? Yes

“Dealing with Hills Residential was a real breath of fresh ......”

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Apr 10,2017
Minithumbup
Rebecca
By: 'Andre da Silva'
Apr 10,2017
0 people found
this helpful
Dealing with Hills Residential was a real breath of fresh air. There were no hidden or outrageous fees, no over-complicating or even lack of communication and/or support. Rebecca was there every step of the way to help us with everything we needed. Not only ...
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Comment on agent fees
Completely transparent fees, not a single extra pence was taken.
Was this helpful? Yes

“I have had the pleasure of dealing with Rebecca Gibson ......”

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Apr 04,2017
Minithumbup
Rebecca
By: 'JanuaryJane'
Apr 04,2017
0 people found
this helpful
I have had the pleasure of dealing with Rebecca Gibson who has dealt with my letting. I can only say what a superb service I have received. She constantly kept me up to date via email / phone. My letting was straightforward and dealt with within 2 ...
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Comment on agent fees
Good Fees - I've heard nightmare stories re Agent's Fees, not my experience with this Agent.
Was this helpful? Yes

“Very happy with the service, smooth and professional. Rebecca has ......”

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Mar 16,2017
Minithumbup
Rebecca
By: 'Simona'
Mar 16,2017
0 people found
this helpful
Very happy with the service, smooth and professional. Rebecca has been excellent all throughout the process, prompt, clear communication and always helpful....
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Comment on agent fees
Reasonable fees, smaller than other Agent's we came across looking for a property
Was this helpful? Yes

“Tony and his team are great, me and my family ......”

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Feb 22,2017
Minithumbup
Tony Singh-Raudh
By: 'Parky67'
Feb 22,2017
1 people found
this helpful
Tony and his team are great, me and my family had a tight schedule to move and they helped me at every stage. The property we viewed was available three days later, within four days we had moved in! I have had a few niggles ...
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Comment on agent fees
The agency fees are very reasonable, equal to if not less than others I have viewed with.
Was this helpful? Yes

“Having not rented in a long time. The guys at ......”

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Jan 17,2017
Minithumbdown
By: 'Jay'
Jan 17,2017
0 people found
this helpful
Having not rented in a long time. The guys at hills worked effectively and cared about your needs. I viewed the property and when a decision was made to go for a particular place knowing I needed to be in as soon as possible they ...
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Comment on agent fees
Admin fees were slightly high to others but was happy to pay due to the property I went for
Was this helpful? Yes

“For the first time I found an agency who really ......”

Share on :
Nov 17,2016
Minithumbup
Tony Singh-Raudh
By: 'Victor'
Nov 17,2016
0 people found
this helpful
For the first time I found an agency who really cares, always in touch with the client in order to make the whole process as smoothly as possible. Thanks guys, you are amazing....
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Was this helpful? Yes

“I have to say that out of all the residential ......”

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Nov 05,2016
Minithumbup
By: 'O. A. Edward'
Nov 05,2016
0 people found
this helpful
I have to say that out of all the residential agencies I've had contact with Hills Residential were the most helpful. I had a deadline to move out of my previous accommodation and when Sophie knew about the deadline she worked hard to make sure ...
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Comment on agent fees
I think this Agent's fees are very comparable to other Agents. I think they are less expensive than some of the others I've come in contact with.
Was this helpful? Yes
Staff picture Tony Singh-Raudh
(39)
Staff picture Rebecca
(36)
Staff picture Rebecca
(18)
Staff picture Jack
(10)
No image available Katie
(5)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Hills Residential compliant procedure 1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager. 2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date. 3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address: Branch Support Stanley House, 19-23 Crofts Bank Road Urmston Manchester M41 0TZ who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing. 4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2:23 PM 06/11/2017 by allAgents

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Hills Residential

Branch - Urmston, Manchester, M41