Hills Residential - Urmston, Manchester, M41

4.9/5 rating 46 reviews
  • 79% valuation accuracy
  • 96% recommend
  • 96% fee satisfaction
  • Sophie Mitchell
    Sophie Mitchell
  • Tony Singh-Raudh
    Tony Singh-Raudh
  • Jack Murry
    Jack Murry
  • Rebecca Berry
    Rebecca Berry
  • Rebecca Gibson
    Rebecca Gibson
  • claim your profile
    Katie Quinn
We are proud to offer a personal and professional sales and letting service throughout Salford and Manchester. With a dedicated sales and lettings teams working on your behalf we aim to provide the complete property solution, offering peace of mind and reassurance that all landlord, vendors and tenants should want from their agent. At Hills Residential we understand the importance of 100% confidence in your agent and are committed to the highest levels of care and attention. What we offer •Ove Read full description...r 15 years’ experience in the local property industry •No sale, no fee •Comprehensive tenant referencing and credit checks •Your property advertised on National websites with internal photos and floor plans •Accompanied viewings where required •Eye-catching TO LET boards •Extensive mailing list, updated daily with new registered tenants •Social media marketing via twitter and Facebook •Available 7 days a week, with phone lines open from 8am – 8pm •No hidden charges or long tie in periods •Local knowledge and years of experience operating in the Salford, Trafford and surrounding area’s •Excellent Insurance options •Weekly email brochure •Access to unique property solutions packages through local partnerships and contractors •Registered with the DPS (Deposit Protection Service) •Landlord login to the website enabling you to follow the progress of your property •We can build a tailored package around your requirements, whether you want let only, let and rent collection or full management.
Hills Residential

Stanley House, 19-23 Crofts Bank Road Urmston, Manchester
Greater Manchester
M41 0TZ

0161 7479379
Aug 23,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
By: 'Cat & James'
Aug 23,2017
0 people found
this helpful
Becky Gibson was fab from start to finish. She made the whole application process really swift and easy and replied to all correspondence very quickly. Would definitely recommend to anyone. Thanks for all your help! Cat & James...
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Comment on agent fees
Fees were all fine and having no hidden costs was great.
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Aug 23,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
Tony Singh-Raudh
Tony Singh-Raudh
By: 'Mrs K Thornton'
Aug 23,2017
0 people found
this helpful
It was a real pleasure dealing with Becky Gibson and Tony Singh-Raudh. There were no problems and they were both charming, friendly and professional. I love our new home and they made it even more of a happy move....
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Comment on agent fees
I think any fees incurred were on par with other agents
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Aug 10,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
Tony Singh-Raudh
Tony Singh-Raudh
By: 'AA'
Aug 10,2017
0 people found
this helpful
Being the first time I have done this as a Landlady, I found Rebecca to be very helpful, friendly and courteous. She ensured my tenants were exactly what I was looking for - professional and someone who would look after my property. The tenants are great and exactly what I had hoped for. There were a couple of issues which Tony sorted out straight away and he has been great throughout the process. I have had no issues whatsoever since. I'd just like to thank both Rebecca and Tony for their gre...
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Comment on agent fees
Agent fees are on par with most other agents. If anything I'd say lower in comparison to some of the main agents in the field.
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Jul 31,2017
Minithumbdown
Rebecca Gibson
Rebecca Gibson
By: 'Gudrun @ Manfred'
Jul 31,2017
0 people found
this helpful
Thanks Rebecca to settle in our new property by you; well done: you do a very good job; Thank you for helping us any time Gudrun @ Manfred...
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Jul 28,2017
Minithumbup
Sophie Mitchell
Sophie Mitchell
Tony Singh-Raudh
Tony Singh-Raudh
By: 'David'
Jul 28,2017
0 people found
this helpful
Both of them were very kind and attentive to my questions, and every details and doubts were well explained and sorted....
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Comment on agent fees
I found it a bit expensive, but I want to think it is a guaranty of a good service
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Jul 19,2017
Minithumbup
Sophie Mitchell
Sophie Mitchell
By: 'Phil'
Jul 19,2017
0 people found
this helpful
I dealt with Hill's Residential and they were incredibly efficient and professional from start to finish. I was on a very tight time frame, and Sophie managed to have a veiwing arranged in under 24 hours. Within 5 days the fees and referencing had been processed and I was able to collect my keys. Every aspect of the move was handled smoothly, in as helpful and friendly manner possible....
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Comment on agent fees
Fees are of course to be expected, and I thought very reasonable.
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Jul 12,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
By: 'I & T'
Jul 12,2017
0 people found
this helpful
Becky was great for us looking for our first place together . We'd met her viewing a different property to the one we decided to rent , but afterwards we both decided she was the person we wanted to deal with . Great personality , engaging , knowledgeable , helpful & nothing was a problem . She was a real breath of fresh air compared to some of the other agents we'd met from different companies. She communicated well , arrived on time for all our appointments and was straight up with u...
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Comment on agent fees
Not Becky's fault , but would rather not had to pay so much for c/checks , references , admin etc , but as it's standard practice nowadays we went ahead anyway in order to secure the property we wanted. Fee's were a little cheaper than some of the other agencies we spoke to .
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Jul 04,2017
Minithumbup
Sophie Mitchell
Sophie Mitchell
By: 'Emma & Daniel Stoneley'
Jul 04,2017
0 people found
this helpful
Very pleased, made us feel very comfortable and made the process as easy and quick as possible. Kept in contact with us....
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Comment on agent fees
The agent fees are good.
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Jul 03,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
By: 'PJ'
Jul 03,2017
0 people found
this helpful
My partner and I recently moved into a house let by Hills Residential in Salford. Throughout the process, we dealt with Becky Gibson, who helped us to arrange everything. Becky was extremely responsive and helpful from the point we enquired, and kept us informed throughout the process of moving in - we really couldn't have asked for more! There was a minor issue with the property on the day we moved in (not the fault of anyone at the letting agent) - we contacted Becky, who came to us as quick...
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Comment on agent fees
Obviously it would be better if there were no fees, but I gather the fees we paid are consistent with the market. At least in this case the team have clearly worked very hard to justify their fees.
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Jun 22,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
By: 'Calin Soroncean'
Jun 22,2017
0 people found
this helpful
I think she's the most friendly and cute agent of all I've met. We were very lucky to find this agency and we were especially lucky to have Rebecca as an agent. Careful, thoughtful, friendly but also a very good professional.I have a great pleasure to meet her....
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Comment on agent fees
Absolutely reasonable.
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Jun 20,2017
Minithumbup
Catalina Matei
Catalina Matei
By: 'Marie Woodcock'
Jun 20,2017
0 people found
this helpful
The service I received from Catalina was outstanding she is very responsive to calls and information requests and has been an absolute pleasure to deal with during a stressful time. I can't thank her enough. Chris came to value our property and I was impressed with his professional and friendly approach. Overall a great experience having sold my house through and also boughty new home through the team. Thanks guys!...
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Comment on agent fees
We benefited from a special offer but I thought they were excellent value for money
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May 25,2017
Minithumbup
Sophie Mitchell
Sophie Mitchell
Tony Singh-Raudh
Tony Singh-Raudh
By: 'Fraser'
May 25,2017
0 people found
this helpful
Nice and relaxed service! all admin. and questions processed very quickly.. pleasure to deal with, would recommend agency to others...
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Comment on agent fees
Low fee compared to some of the other agencies out there
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May 25,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
By: 'Oskar'
May 25,2017
0 people found
this helpful
Rebbeca was very helpful in giving the information I needed to help make my choice into moving in my room. Couldn't ask for better help...
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Comment on agent fees
Good
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May 07,2017
Minithumbup
By: 'Geoff'
May 07,2017
0 people found
this helpful
Hills Estate letting Agent have been by far the best estate against to deal with.They found my partner and I a property to let within a week . The staff are so helpful any questions We asked them they answered. We would recommend them if you are looking to rent or buy. Mr Weall ....
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Comment on agent fees
Good
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Apr 25,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
By: 'Paramed'
Apr 25,2017
0 people found
this helpful
Had to find somewhere really quickly and managed to arrange the viewing and get the agreement all arranged within 2 days. Rebecca great to work with and really helpful at all times...
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Comment on agent fees
reasonable fees for the property concerned
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Apr 10,2017
Minithumbup
Rebecca Berry
Rebecca Berry
By: 'Andre da Silva'
Apr 10,2017
0 people found
this helpful
Dealing with Hills Residential was a real breath of fresh air. There were no hidden or outrageous fees, no over-complicating or even lack of communication and/or support. Rebecca was there every step of the way to help us with everything we needed. Not only was she always ready and available to help, but, she also knew and cared about our particular needs and did everything in her power for the process to go as quick and smoothly as possible....
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Comment on agent fees
Completely transparent fees, not a single extra pence was taken.
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Apr 04,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
By: 'JanuaryJane'
Apr 04,2017
0 people found
this helpful
I have had the pleasure of dealing with Rebecca Gibson who has dealt with my letting. I can only say what a superb service I have received. She constantly kept me up to date via email / phone. My letting was straightforward and dealt with within 2 weeks. A fantastic service. When I have asked for something re the flat I now rent, it has been dealt with within 24 hours. Excellent all round. Jane W...
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Comment on agent fees
Good Fees - I've heard nightmare stories re Agent's Fees, not my experience with this Agent.
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Mar 16,2017
Minithumbup
Rebecca Gibson
Rebecca Gibson
By: 'Simona'
Mar 16,2017
0 people found
this helpful
Very happy with the service, smooth and professional. Rebecca has been excellent all throughout the process, prompt, clear communication and always helpful....
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Comment on agent fees
Reasonable fees, smaller than other Agent's we came across looking for a property
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Feb 22,2017
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
By: 'Parky67'
Feb 22,2017
1 people found
this helpful
Tony and his team are great, me and my family had a tight schedule to move and they helped me at every stage. The property we viewed was available three days later, within four days we had moved in! I have had a few niggles with the house and they have always sent someone in a timely manner and the maintenance guys are really friendly....
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Comment on agent fees
The agency fees are very reasonable, equal to if not less than others I have viewed with.
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Jan 17,2017
Minithumbdown
Sophie Mitchell
Sophie Mitchell
By: 'Jay'
Jan 17,2017
0 people found
this helpful
Having not rented in a long time. The guys at hills worked effectively and cared about your needs. I viewed the property and when a decision was made to go for a particular place knowing I needed to be in as soon as possible they helped me to get through all the paper work and I had my keys after just st two working days. So very very good service highly recommended...
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Comment on agent fees
Admin fees were slightly high to others but was happy to pay due to the property I went for
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Nov 17,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
Tony Singh-Raudh
Tony Singh-Raudh
By: 'Victor'
Nov 17,2016
0 people found
this helpful
For the first time I found an agency who really cares, always in touch with the client in order to make the whole process as smoothly as possible. Thanks guys, you are amazing....
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Nov 05,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
By: 'O. A. Edward'
Nov 05,2016
0 people found
this helpful
I have to say that out of all the residential agencies I've had contact with Hills Residential were the most helpful. I had a deadline to move out of my previous accommodation and when Sophie knew about the deadline she worked hard to make sure that she got me a property to move into by my stated deadline. Sophie is friendly, approachable and showed a lot of dedication to her job. I really appreciated her efforts and would not hesitate to recommend this agency to someone else....
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Comment on agent fees
I think this Agent's fees are very comparable to other Agents. I think they are less expensive than some of the others I've come in contact with.
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Oct 15,2016
Minithumbup
Rebecca Berry
Rebecca Berry
Sophie Mitchell
Sophie Mitchell
By: 'ABC'
Oct 15,2016
1 people found
this helpful
My impression of this team is that they are very professional and take great care in helping you find the right property. I was impressed with the response time to my initial enquiry and then the follow up responses to my questions and concerns. Since moving in they have been very quick to resolve other questions (e.g extra bins for the property) and as a result I have the upmost confidence in their ability. Well done to Rebecca and Sophie....
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Comment on agent fees
I have no experience of dealing with agents within this area but my experience throughout the UK is that the fees are comparable with other agents for similar properties.
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Oct 14,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
Rebecca Berry
Rebecca Berry
By: 'MS'
Oct 14,2016
0 people found
this helpful
This was my first experience renting a house and it was vital I found one in time for when I relocated to Manchester from some 50 miles away. Id had a few viewing cancellations from other companies so I called this number on a whim. Straight away the receptionist informed me of two viewings that were taking place and arranged for me to meet Rebecca at both properties. Rebecca made us feel relaxed whilst viewing and was knowledgeable on both properties. After putting an application in, Hills Resi...
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Oct 13,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
By: 'BEEBS'
Oct 13,2016
0 people found
this helpful
Excellent service from Hills Residential. Sophie was really helpful and accommodating, and always replied to me quickly making the whole process quick and easy....
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Oct 05,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
By: 'Marie and Gary Heyes'
Oct 05,2016
0 people found
this helpful
We recently sold our house with the help of Tony at Hills Residential. Our house had previously been on the market for several months with another estate agent, with very little sign of interest. Within one week of signing with Hills Residential, Tony had arranged three viewers on the same day, one of which would eventually go on to buy our property. From the minute Tony took over the sale, everything changed for the better. From the description of the house, to the amazing photos, not to mentio...
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Sep 13,2016
Minithumbup
By: 'Rebecca'
Sep 13,2016
0 people found
this helpful
Cannot thank Rebecca enough! Fantastic service from the minute I rang until the day we got the keys! All questions/queries were answered very well!! Lovely person, friendly and helpful!...
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Comment on agent fees
Agent fees were cheap and l thought were good for the service you receive
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Sep 02,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
By: 'Chris'
Sep 02,2016
0 people found
this helpful
Sophie was fantastic from day one. She responded to me within an hour of my Enquiry and a deal was done within the day. She answered all of my questions quickly (and there were many, many questions!) and helped us with what was quite a big move up north. I have no hesitation in recommending her and Hills Residential as a whole - the fees they charge are reasonable (I've seen a lot higher!) and we haven't come across any problems yet :)...
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Comment on agent fees
Nobody likes fees, but Hills Redidential are reasonable. I've seen considerably higher fees!
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Jul 17,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Sophie Mitchell
Sophie Mitchell
By: 'Kristiana'
Jul 17,2016
0 people found
this helpful
Absolute professionals, a pleasure to deal with. Very friendly and helpful agents, willing to go that extra mile for you. I can't recommend them enough....
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Jun 17,2016
Minithumbup
Rebecca Berry
Rebecca Berry
By: 'Chrissy and Ian'
Jun 17,2016
1 people found
this helpful
This was our first dealing with Rebecca Berry and Hills Residential. I have to say we were very happy with all aspects of the process from beginning to end....
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Comment on agent fees
The fees were quite fair compared to others around.
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Areas covered
  • M41
  • Altricham
  • M31
  • Sale
  • M32
  • Chorlton
  • M28
  • M21
  • M44
  • WA14
  • M33
  • URMST
  • STRET
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA TPOS DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 34 1 2 0 0 0 0 1
Sophie Mitchell Sophie Mitchell
Lettings consultant 12 reviews

About Sophie No description set View full profile
Tony Singh-Raudh Tony Singh-Raudh
Lettings Manager 32 reviews

About Tony Tony began his career in the property industry almost 20 years ago and has worked for some of the biggest agents in the North West. A true industry expert, Tony has managed portfolios of over 200 prop View full profile
Jack Murry Jack Murry
Property Consultant 1 reviews

About Jack No description set View full profile
Rebecca Berry Rebecca Berry
Senior Lettings Consultant 16 reviews

About Rebecca No description set View full profile
Rebecca Gibson Rebecca Gibson
Lettings negotiator 11 reviews

About Rebecca Rebecca is a fun loving and energetic individual who cares immensely about providing exceptional customer service for all her landlords and prospective tenants. Always up for a challenge and with a re View full profile
Katie Quinn - upload your photo Katie Quinn
Lettings Maintenance 0 reviews

About Katie No description set View full profile
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Fees

Fees for landlords and tenants are structured and full details can be downloaded on our website at www.hillsresidential.co.uk
Last updated at 10:34 AM 26/11/2015 by Tony Singh-Raudh

Complaints Procedure

Hills Residential compliant procedure 1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager. 2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date. 3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address: Branch Support Stanley House, 19-23 Crofts Bank Road Urmston Manchester M41 0TZ who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing. 4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:34 AM 26/11/2015 by Tony Singh-Raudh

Awards won by Hills Residential, Manchester M41 0TZ

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Opening hours


  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 16:00

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