Hills Residential - Urmston, Manchester, M41

33 reviews 4.9/5 rating
  • 79% valuation accuracy
  • 97% recommend
  • 97% fee satisfaction
  • Sophie Mitchell
    Sophie Mitchell
  • Tony Singh-Raudh
    Tony Singh-Raudh
  • upload your photo
    Chloe Murry
  • upload your photo
    Jack Murry
  • Rebecca Berry
    Rebecca Berry
  • claim your profile
    Rebecca Gibson
We are proud to offer a personal and professional sales and letting service throughout Salford and Manchester. With a dedicated sales and lettings teams working on your behalf we aim to provide the complete property solution, offering peace of mind and reassurance that all landlord, vendors and tenants should want from their agent. At Hills Residential we understand the importance of 100% confidence in your agent and are committed to the highest levels of care and attention. What we offer •Ove Read full description...r 15 years’ experience in the local property industry •No sale, no fee •Comprehensive tenant referencing and credit checks •Your property advertised on National websites with internal photos and floor plans •Accompanied viewings where required •Eye-catching TO LET boards •Extensive mailing list, updated daily with new registered tenants •Social media marketing via twitter and Facebook •Available 7 days a week, with phone lines open from 8am – 8pm •No hidden charges or long tie in periods •Local knowledge and years of experience operating in the Salford, Trafford and surrounding area’s •Excellent Insurance options •Weekly email brochure •Access to unique property solutions packages through local partnerships and contractors •Registered with the DPS (Deposit Protection Service) •Landlord login to the website enabling you to follow the progress of your property •We can build a tailored package around your requirements, whether you want let only, let and rent collection or full management.
Hills Residential

Stanley House, 19-23 Crofts Bank Road Urmston, Manchester
Greater Manchester
M41 0TZ

0161 7479379
May 07,2017
Minithumbup
By:
May 07,2017
0 people found
this helpful
Hills Estate letting Agent have been by far the best estate against to deal with.They found my partner and I a property to let within a week . The staff are so helpful any questions We asked them they answered. We would recommend them if you are looking to rent or buy. Mr Weall ....
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Good
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Apr 25,2017
Minithumbup
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Rebecca Gibson
By:
Apr 25,2017
0 people found
this helpful
Had to find somewhere really quickly and managed to arrange the viewing and get the agreement all arranged within 2 days. Rebecca great to work with and really helpful at all times...
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Comment on agent fees
reasonable fees for the property concerned
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Apr 10,2017
Minithumbup
Rebecca Berry
Rebecca Berry
By:
Apr 10,2017
0 people found
this helpful
Dealing with Hills Residential was a real breath of fresh air. There were no hidden or outrageous fees, no over-complicating or even lack of communication and/or support. Rebecca was there every step of the way to help us with everything we needed. Not only was she always ready and available to help, but, she also knew and cared about our particular needs and did everything in her power for the process to go as quick and smoothly as possible....
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Comment on agent fees
Completely transparent fees, not a single extra pence was taken.
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Apr 04,2017
Minithumbup
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Rebecca Gibson
By:
Apr 04,2017
0 people found
this helpful
I have had the pleasure of dealing with Rebecca Gibson who has dealt with my letting. I can only say what a superb service I have received. She constantly kept me up to date via email / phone. My letting was straightforward and dealt with within 2 weeks. A fantastic service. When I have asked for something re the flat I now rent, it has been dealt with within 24 hours. Excellent all round. Jane W...
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Comment on agent fees
Good Fees - I've heard nightmare stories re Agent's Fees, not my experience with this Agent.
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Mar 16,2017
Minithumbup
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Rebecca Gibson
By:
Mar 16,2017
0 people found
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Very happy with the service, smooth and professional. Rebecca has been excellent all throughout the process, prompt, clear communication and always helpful....
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Comment on agent fees
Reasonable fees, smaller than other Agent's we came across looking for a property
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Feb 22,2017
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
By:
Feb 22,2017
1 people found
this helpful
Tony and his team are great, me and my family had a tight schedule to move and they helped me at every stage. The property we viewed was available three days later, within four days we had moved in! I have had a few niggles with the house and they have always sent someone in a timely manner and the maintenance guys are really friendly....
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Comment on agent fees
The agency fees are very reasonable, equal to if not less than others I have viewed with.
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Jan 17,2017
Minithumbdown
Sophie Mitchell
Sophie Mitchell
By:
Jan 17,2017
0 people found
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Having not rented in a long time. The guys at hills worked effectively and cared about your needs. I viewed the property and when a decision was made to go for a particular place knowing I needed to be in as soon as possible they helped me to get through all the paper work and I had my keys after just st two working days. So very very good service highly recommended...
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Admin fees were slightly high to others but was happy to pay due to the property I went for
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Nov 17,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
Tony Singh-Raudh
Tony Singh-Raudh
By:
Nov 17,2016
0 people found
this helpful
For the first time I found an agency who really cares, always in touch with the client in order to make the whole process as smoothly as possible. Thanks guys, you are amazing....
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Nov 05,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
By:
Nov 05,2016
0 people found
this helpful
I have to say that out of all the residential agencies I've had contact with Hills Residential were the most helpful. I had a deadline to move out of my previous accommodation and when Sophie knew about the deadline she worked hard to make sure that she got me a property to move into by my stated deadline. Sophie is friendly, approachable and showed a lot of dedication to her job. I really appreciated her efforts and would not hesitate to recommend this agency to someone else....
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Comment on agent fees
I think this Agent's fees are very comparable to other Agents. I think they are less expensive than some of the others I've come in contact with.
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Oct 15,2016
Minithumbup
Rebecca Berry
Rebecca Berry
Sophie Mitchell
Sophie Mitchell
By:
Oct 15,2016
1 people found
this helpful
My impression of this team is that they are very professional and take great care in helping you find the right property. I was impressed with the response time to my initial enquiry and then the follow up responses to my questions and concerns. Since moving in they have been very quick to resolve other questions (e.g extra bins for the property) and as a result I have the upmost confidence in their ability. Well done to Rebecca and Sophie....
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Comment on agent fees
I have no experience of dealing with agents within this area but my experience throughout the UK is that the fees are comparable with other agents for similar properties.
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Oct 14,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
Rebecca Berry
Rebecca Berry
By:
Oct 14,2016
0 people found
this helpful
This was my first experience renting a house and it was vital I found one in time for when I relocated to Manchester from some 50 miles away. Id had a few viewing cancellations from other companies so I called this number on a whim. Straight away the receptionist informed me of two viewings that were taking place and arranged for me to meet Rebecca at both properties. Rebecca made us feel relaxed whilst viewing and was knowledgeable on both properties. After putting an application in, Hills Resi...
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Oct 13,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
By:
Oct 13,2016
0 people found
this helpful
Excellent service from Hills Residential. Sophie was really helpful and accommodating, and always replied to me quickly making the whole process quick and easy....
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Oct 05,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
By:
Oct 05,2016
0 people found
this helpful
We recently sold our house with the help of Tony at Hills Residential. Our house had previously been on the market for several months with another estate agent, with very little sign of interest. Within one week of signing with Hills Residential, Tony had arranged three viewers on the same day, one of which would eventually go on to buy our property. From the minute Tony took over the sale, everything changed for the better. From the description of the house, to the amazing photos, not to mentio...
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Sep 13,2016
Minithumbup
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Sep 13,2016
0 people found
this helpful
Cannot thank Rebecca enough! Fantastic service from the minute I rang until the day we got the keys! All questions/queries were answered very well!! Lovely person, friendly and helpful!...
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Comment on agent fees
Agent fees were cheap and l thought were good for the service you receive
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Sep 02,2016
Minithumbup
Sophie Mitchell
Sophie Mitchell
By:
Sep 02,2016
0 people found
this helpful
Sophie was fantastic from day one. She responded to me within an hour of my Enquiry and a deal was done within the day. She answered all of my questions quickly (and there were many, many questions!) and helped us with what was quite a big move up north. I have no hesitation in recommending her and Hills Residential as a whole - the fees they charge are reasonable (I've seen a lot higher!) and we haven't come across any problems yet :)...
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Comment on agent fees
Nobody likes fees, but Hills Redidential are reasonable. I've seen considerably higher fees!
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Jul 17,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Sophie Mitchell
Sophie Mitchell
By:
Jul 17,2016
0 people found
this helpful
Absolute professionals, a pleasure to deal with. Very friendly and helpful agents, willing to go that extra mile for you. I can't recommend them enough....
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Jun 17,2016
Minithumbup
Rebecca Berry
Rebecca Berry
By:
Jun 17,2016
1 people found
this helpful
This was our first dealing with Rebecca Berry and Hills Residential. I have to say we were very happy with all aspects of the process from beginning to end....
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Comment on agent fees
The fees were quite fair compared to others around.
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Jun 17,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Rebecca Berry
Rebecca Berry
By:
Jun 17,2016
1 people found
this helpful
We were both so so happy with the service provided by both Tony and Rebecca. From the second we let Hills Residential know we wanted the property, Tony phoned us and gave us all the details we needed. He emailed back immediately every time and was really helpful in taking some extra photos of the property for us. Rebecca was just as fantastic, meeting us on a tight time schedule (thank you!!) at the property. She was really friendly and helpful and made the entire process an absolute breeze. We'...
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Comment on agent fees
Great fees, really reasonable.
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Jun 02,2016
Minithumbup
Rebecca Berry
Rebecca Berry
By:
Jun 02,2016
1 people found
this helpful
After dealing with countless estate agents over the years, Hills residential was an absolute breath of fresh air! We dealt with Rebecca Berry from start to finish and is an absolute delight! She was very knowledgable and happy to help above and beyond, a real credit to the company. Overall it is nice to be treated as a person and equal, rather than just a 'tenant'. We would greatly recommend both Hills and Rebecca to anyone wishing to be treated honestly and fairly....
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Comment on agent fees
Standard price.
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May 24,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Rebecca Berry
Rebecca Berry
By:
May 24,2016
0 people found
this helpful
Tony and Rebecca are a great team and provide a first class service. They have recently let a property on my behalf and their experience and knowledge of the market is obvious. They are easy to deal with and were able to offer advice where needed. They worked hard to quickly match the property to a suitable tenant and to an agreed criteria. This is the second time I have used Hills Residential lettings team and I have no hesitation in recommending them to other landlords....
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May 19,2016
Minithumbup
Rebecca Berry
Rebecca Berry
Tony Singh-Raudh
Tony Singh-Raudh
By:
May 19,2016
0 people found
this helpful
From the very first phone call Rebecca Berry went out of her way to meet my needs. She was friendly, informative and understood my challenges. Rebecca matched me with a great house and provided me with all the information and direction that I needed to make a decision. I'm in the property now and am really happy with the property and the care I received. Tony met me at the property to view and he was welcoming and friendly. It was clear that he cared about who I was as a person and not just as...
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Comment on agent fees
I was happy to pay the stated fees.
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Apr 22,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Rebecca Berry
Rebecca Berry
By:
Apr 22,2016
0 people found
this helpful
Excellent service very friendly helpfull staff. Have used three estate agents now and these was by far the best out the three...
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Comment on agent fees
Good
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Apr 20,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Rebecca Berry
Rebecca Berry
By:
Apr 20,2016
0 people found
this helpful
During my quest for house to rent, I was previledged to find a house with hills residential, I viewed house with Tony and Rebecca handed over the house keys to me, it was a wonderful experience all through, both were very helpful and eager to solve any problem presented. The service has been excellent so far....
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Comment on agent fees
Would have thought it should be a bit lower in fees.
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Apr 18,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Rebecca Berry
Rebecca Berry
By:
Apr 18,2016
0 people found
this helpful
The letting team at Urmston Tony, Rebecca and Chloe are really fantastic. I purchased one property from their branch in Eccles and Charlotte in the sales team was great. I also purchased another property at the same time and first spoke to Tony I explained to him the level of service I would need as I live in London. Both the properties needed some work to be done. I then met Rebecca at both properties and we listed the work to be done. I left it in their hands to take care of it all. Tony, Rebe...
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Comment on agent fees
Good
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Apr 14,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Rebecca Berry
Rebecca Berry
By:
Apr 14,2016
0 people found
this helpful
The urmston team of hills residence are absolutly fabulous. The guys are really reliable and get everything processed extremely quickly. Not to mention very understanding under certain circumstances. I would like to say a big thank you to Tony, Rebecca and Chloe for all there help. And would recommend their services to everyone....
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Comment on agent fees
The fees where good. And the team look after the property if any thing goes wrong.
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Mar 03,2016
Minithumbup
Rebecca Berry
Rebecca Berry
Tony Singh-Raudh
Tony Singh-Raudh
By:
Mar 03,2016
0 people found
this helpful
When we first contacted to the agency, my partner met Rebecca to view the house. His feedback on the phone was how the house beautiful and how Rebecca was helpful and kind to him. She was always very positive and clear. Also, she was quick to solve the problems, which is very rare in the agencies. Also, I met Tony at the office and the house to sign the documents. He was very helpful and friendly but also very very professional too. Thanks!...
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Comment on agent fees
I think that's the expected amount.
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Mar 03,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Rebecca Berry
Rebecca Berry
By:
Mar 03,2016
0 people found
this helpful
Due to a unique situation I found myself in, I contacted the agency on the off chance that a house that they had sold (quite quickly I might add), was to a buy to let investor and explained my circumstances. Tony got in contact with me extremely quickly and liaised with the new owner and within the space of a few hours had agreement that the house was mine, following their standard checks. Once these checks passed, again due to my unique circumstances, Rebecca and Tony worked really hard to est...
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Comment on agent fees
Good
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Feb 16,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
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Chloe Murry
By:
Feb 16,2016
0 people found
this helpful
Perfect service, accurate, quick , courteous, the way it should be. 100% satisfied. I was found a good tenant at a good rent, and am very pleased with the process. I wish I had had Hills available in the past, as they are so much better than agents I've used before....
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Comment on agent fees
Fees are quite reasonable.
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Jan 18,2016
Minithumbup
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Jan 18,2016
0 people found
this helpful
The Agent was helpful throughout the process: he understood the market and look at tenants which fitted the criteria which I set....
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Comment on agent fees
The agent was helpful throughout the process. The Fees were a lot more than other estate agents: Homes was ‚£99 plus VAT...
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Jan 06,2016
Minithumbup
Tony Singh-Raudh
Tony Singh-Raudh
Rebecca Berry
Rebecca Berry
By:
Jan 06,2016
0 people found
this helpful
The lettings team in Urmston has given me results beyond my expectation, they have always been on time, helpful and knowledgeable. Rebecca and Tony let my newly refurbished property in less than a day for a rent higher than I had calculated! I purchased the same (repossessed) property from Hills Residential Sales in Eccles and also received excellent service from Abigail and team....
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Comment on agent fees
Very reasonable and competitive
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Areas covered
  • M41
  • Altricham
  • M31
  • Sale
  • M32
  • Chorlton
  • M28
  • M21
  • M44
  • WA14
  • M33
  • URMST
  • STRET
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA TPOS DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 24 1 1 0 0 0 0 0
Sophie Mitchell Sophie Mitchell
Lettings consultant 8 reviews

About Sophie No description set View full profile
Tony Singh-Raudh Tony Singh-Raudh
Lettings Manager 28 reviews

About Tony Tony began his career in the property industry almost 20 years ago and has worked for some of the biggest agents in the North West. A true industry expert, Tony has managed portfolios of over 200 prop View full profile
Chloe Murry - no image available Chloe Murry
Lettings Administrator 2 reviews

About Chloe No description set View full profile
Jack Murry - no image available Jack Murry
Property Consultant 1 reviews

About Jack No description set View full profile
Rebecca Berry Rebecca Berry
Lettings Consultant 16 reviews

About Rebecca No description set View full profile
Rebecca Gibson - upload your photo Rebecca Gibson
 3 reviews

About Rebecca No description set View full profile
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Fees

Fees for landlords and tenants are structured and full details can be downloaded on our website at www.hillsresidential.co.uk
Last updated at 10:34 AM 26/11/2015 by Tony Singh-Raudh

Complaints Procedure

Hills Residential compliant procedure 1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager. 2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date. 3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address: Branch Support Stanley House, 19-23 Crofts Bank Road Urmston Manchester M41 0TZ who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing. 4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:34 AM 26/11/2015 by Tony Singh-Raudh

Awards won by Hills Residential, Manchester M41 0TZ

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Opening hours


  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 16:00

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