“ Very good... ”
5 Star Review
Apr 03,2018
By: 'Sylvia'
Apr 03,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M6
Lettings (as a Tenant)
Postcode: M6
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Rebecca was very helpful, nice and polite. Lovely person! I would definitely recommend to anyone. Thanks for all your help!...
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5 Star Review
Nov 07,2017
By: 'OA'
Nov 07,2017
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: M6
Lettings (as a Tenant)
Rent PCM: £550
Postcode: M6
0
people found
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Couldn't be happier with the high level of customer care provided by both Tony and Rebecca who have shown great initiative in helping me move in some challenging circumstances.
I've been really impressed with their ability to think on their feet and provide ...
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Comment on agent fees
okay
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5 Star Review
Nov 02,2017
By: 'Chan'
Nov 02,2017
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: Yes
Postcode: M27
Lettings (as a Tenant)
Rent PCM: £695
Postcode: M27
0
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Lovely staff and always happy to help. Very polite and always returned my calls a.s.a.p house is also lovely....
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Comment on agent fees
Not to bad
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5 Star Review
Oct 31,2017
By: 'Vas'
Oct 31,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M6 8
Lettings (as a Tenant)
Postcode: M6 8
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Becky, what can i say. She was amazing, friendly, professional and always smiling. She handled our application with the girls at the branch quickly and efficient and before we knew it we had the keys to the property. Becky met us at the property and ...
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Comment on agent fees
Very fair
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5 Star Review
Oct 16,2017
By: 'JT'
Oct 16,2017
Services: Holiday rental
Rent PCM: £340
Would you recommend?: Yes
Postcode: M6 6
Holiday rental
Rent PCM: £340
Postcode: M6 6
0
people found
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Nice people, really helpful and quick ! Thanks to Becky Gibson who has done all the papers for me in a day. Papers were done in the morning and I could move in in the afternoon....
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Comment on agent fees
Not too bad
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5 Star Review
Oct 13,2017
By: 'Luke Sanderson'
Oct 13,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M6 7
Lettings (as a Tenant)
Postcode: M6 7
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people found
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Rebecca was very helpful when I moved into one of the properties in the Greater Manchester area.
She talked me through my contract and was happy to take my phone calls when I rang to team and was able to speak directly to her.
I ...
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Comment on agent fees
Really good fees - everything included - internet - TV downstairs, all bills etc.... - I could not ask for anything better.
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1 Star Review
Sep 29,2017
By: 'Juan Villanueva'
Sep 29,2017
Services: Lettings (as a Tenant)
Rent PCM: £395
Would you recommend?: No
Postcode: M6 6
Lettings (as a Tenant)
Rent PCM: £395
Postcode: M6 6
0
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During the six month we were in Romney St we had several issue and *they didn't help us at all. In the end of the tenancy she neither help us to claim the deposit back. Also, i'm quite sure she, or they, or ...
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Comment on agent fees
It is not about the fees. Is about how was her behaviour.
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5 Star Review
Aug 23,2017
By: 'Cat & James'
Aug 23,2017
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: M6
Lettings (as a Tenant)
Rent PCM: £750
Postcode: M6
1
people found
this helpful
Becky Gibson was fab from start to finish. She made the whole application process really swift and easy and replied to all correspondence very quickly. Would definitely recommend to anyone. Thanks for all your help! Cat & James...
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Comment on agent fees
Fees were all fine and having no hidden costs was great.
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5 Star Review
Aug 23,2017
By: 'Mrs K Thornton'
Aug 23,2017
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: Yes
Postcode: M44
Lettings (as a Tenant)
Rent PCM: £725
Postcode: M44
0
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It was a real pleasure dealing with Becky Gibson and Tony Singh-Raudh. There were no problems and they were both charming, friendly and professional. I love our new home and they made it even more of a happy move....
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Comment on agent fees
I think any fees incurred were on par with other agents
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4 Star Review
Aug 10,2017
By: 'AA'
Aug 10,2017
Services: Lettings (as a Landlord)
Rent PCM: £675
Would you recommend?: Yes
Postcode: M6
Lettings (as a Landlord)
Rent PCM: £675
Postcode: M6
0
people found
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Being the first time I have done this as a Landlady, I found Rebecca to be very helpful, friendly and courteous. She ensured my tenants were exactly what I was looking for - professional and someone who would look after my property. The tenants are ...
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Comment on agent fees
Agent fees are on par with most other agents. If anything I'd say lower in comparison to some of the main agents in the field.
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5 Star Review
Jul 31,2017
By: 'Gudrun @ Manfred'
Jul 31,2017
Services: Property Management
Would you recommend?: No
Postcode: M30
Property Management
Postcode: M30
0
people found
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Thanks Rebecca to settle in our new property by you; well done: you do a very good job; Thank you for helping us any time
Gudrun @ Manfred...
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5 Star Review
Jul 28,2017
By: 'David'
Jul 28,2017
Services: Lettings (as a Tenant)
Rent PCM: £420
Would you recommend?: Yes
Postcode: M6 5
Lettings (as a Tenant)
Rent PCM: £420
Postcode: M6 5
0
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Both of them were very kind and attentive to my questions, and every details and doubts were well explained and sorted....
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Comment on agent fees
I found it a bit expensive, but I want to think it is a guaranty of a good service
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5 Star Review
Jul 19,2017
By: 'Phil'
Jul 19,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: m65
Lettings (as a Tenant)
Postcode: m65
0
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I dealt with Hill's Residential and they were incredibly efficient and professional from start to finish. I was on a very tight time frame, and Sophie managed to have a veiwing arranged in under 24 hours. Within 5 days the fees and referencing had been processed and ...
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Comment on agent fees
Fees are of course to be expected, and I thought very reasonable.
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5 Star Review
Jul 12,2017
By: 'I & T'
Jul 12,2017
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: M7 1
Lettings (as a Tenant)
Rent PCM: £750
Postcode: M7 1
0
people found
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Becky was great for us looking for our first place together . We'd met her viewing a different property to the one we decided to rent , but afterwards we both decided she was the person we wanted to deal with .
Great personality , engaging , knowledgeable , helpful & ...
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Comment on agent fees
Not Becky's fault , but would rather not had to pay so much for c/checks , references , admin etc , but as it's standard practice nowadays we went ahead anyway in order to secure the property we wanted. Fee's were a little cheaper than some of the other agencies we spoke to .
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5 Star Review
Jul 04,2017
By: 'Emma & Daniel Stoneley'
Jul 04,2017
Services: Lettings (as a Tenant)
Rent PCM: £595
Would you recommend?: Yes
Postcode: M30
Lettings (as a Tenant)
Rent PCM: £595
Postcode: M30
0
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Very pleased, made us feel very comfortable and made the process as easy and quick as possible. Kept in contact with us....
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Comment on agent fees
The agent fees are good.
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5 Star Review
Jul 03,2017
By: 'PJ'
Jul 03,2017
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: Yes
Postcode: M6
Lettings (as a Tenant)
Rent PCM: £795
Postcode: M6
0
people found
this helpful
My partner and I recently moved into a house let by Hills Residential in Salford. Throughout the process, we dealt with Becky Gibson, who helped us to arrange everything.
Becky was extremely responsive and helpful from the point we enquired, and kept us informed throughout ...
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Comment on agent fees
Obviously it would be better if there were no fees, but I gather the fees we paid are consistent with the market. At least in this case the team have clearly worked very hard to justify their fees.
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5 Star Review
Jun 22,2017
By: 'Calin Soroncean'
Jun 22,2017
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: Yes
Postcode: M27
Lettings (as a Tenant)
Rent PCM: £725
Postcode: M27
0
people found
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I think she's the most friendly and cute agent of all I've met. We were very lucky to find this agency and we were especially lucky to have Rebecca as an agent. Careful, thoughtful, friendly but also a very good professional.I have a great ...
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Comment on agent fees
Absolutely reasonable.
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5 Star Review
Jun 20,2017
By: 'Marie Woodcock'
Jun 20,2017
Services: Sales (as a Vendor)
Sold price: £145
Would you recommend?: Yes
Postcode: M28
Sales (as a Vendor)
Sold price: £145
Postcode: M28
0
people found
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The service I received from Catalina was outstanding she is very responsive to calls and information requests and has been an absolute pleasure to deal with during a stressful time. I can't thank her enough. Chris came to value our property and I was impressed ...
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Comment on agent fees
We benefited from a special offer but I thought they were excellent value for money
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5 Star Review
May 25,2017
By: 'Fraser'
May 25,2017
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: Yes
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £625
Postcode: M4
0
people found
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Nice and relaxed service! all admin. and questions processed very quickly.. pleasure to deal with, would recommend agency to others...
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Comment on agent fees
Low fee compared to some of the other agencies out there
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5 Star Review
May 25,2017
By: 'Oskar'
May 25,2017
Services: Lettings (as a Tenant)
Rent PCM: £425
Would you recommend?: Yes
Postcode: M6 8
Lettings (as a Tenant)
Rent PCM: £425
Postcode: M6 8
0
people found
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Rebbeca was very helpful in giving the information I needed to help make my choice into moving in my room. Couldn't ask for better help...
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Comment on agent fees
Good
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5 Star Review
May 07,2017
By: 'Geoff'
May 07,2017
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: Yes
Postcode: M27
Lettings (as a Tenant)
Rent PCM: £625
Postcode: M27
0
people found
this helpful
Hills Estate letting Agent have been by far the best estate against to deal with.They found my partner and I a property to let within a week . The staff are so helpful any questions We asked them they answered. We would recommend them if ...
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Comment on agent fees
Good
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5 Star Review
Apr 25,2017
By: 'Paramed'
Apr 25,2017
Services: Lettings (as a Tenant)
Rent PCM: £424
Would you recommend?: Yes
Postcode: M30
Lettings (as a Tenant)
Rent PCM: £424
Postcode: M30
0
people found
this helpful
Had to find somewhere really quickly and managed to arrange the viewing and get the agreement all arranged within 2 days. Rebecca great to work with and really helpful at all times...
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Comment on agent fees
reasonable fees for the property concerned
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5 Star Review
Apr 10,2017
By: 'Andre da Silva'
Apr 10,2017
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: Yes
Postcode: M27
Lettings (as a Tenant)
Rent PCM: £695
Postcode: M27
0
people found
this helpful
Dealing with Hills Residential was a real breath of fresh air. There were no hidden or outrageous fees, no over-complicating or even lack of communication and/or support.
Rebecca was there every step of the way to help us with everything we needed. Not only ...
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Comment on agent fees
Completely transparent fees, not a single extra pence was taken.
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5 Star Review
Apr 04,2017
By: 'JanuaryJane'
Apr 04,2017
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: M6
Lettings (as a Tenant)
Rent PCM: £550
Postcode: M6
0
people found
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I have had the pleasure of dealing with Rebecca Gibson who has dealt with my letting. I can only say what a superb service I have received. She constantly kept me up to date via email / phone. My letting was straightforward and dealt with within 2 ...
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Comment on agent fees
Good Fees - I've heard nightmare stories re Agent's Fees, not my experience with this Agent.
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5 Star Review
Mar 16,2017
By: 'Simona'
Mar 16,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M6
Lettings (as a Tenant)
Postcode: M6
0
people found
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Very happy with the service, smooth and professional. Rebecca has been excellent all throughout the process, prompt, clear communication and always helpful....
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Comment on agent fees
Reasonable fees, smaller than other Agent's we came across looking for a property
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5 Star Review
Feb 22,2017
By: 'Parky67'
Feb 22,2017
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: Yes
Postcode: M30
Lettings (as a Tenant)
Rent PCM: £695
Postcode: M30
1
people found
this helpful
Tony and his team are great, me and my family had a tight schedule to move and they helped me at every stage. The property we viewed was available three days later, within four days we had moved in! I have had a few niggles ...
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Comment on agent fees
The agency fees are very reasonable, equal to if not less than others I have viewed with.
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5 Star Review
Jan 17,2017
By: 'Jay'
Jan 17,2017
Services: Lettings (as a Tenant)
Rent PCM: £480
Would you recommend?: No
Postcode: M6
Lettings (as a Tenant)
Rent PCM: £480
Postcode: M6
0
people found
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Having not rented in a long time. The guys at hills worked effectively and cared about your needs. I viewed the property and when a decision was made to go for a particular place knowing I needed to be in as soon as possible they ...
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Comment on agent fees
Admin fees were slightly high to others but was happy to pay due to the property I went for
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5 Star Review
Nov 17,2016
By: 'Victor'
Nov 17,2016
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: M30
Lettings (as a Tenant)
Rent PCM: £895
Postcode: M30
0
people found
this helpful
For the first time I found an agency who really cares, always in touch with the client in order to make the whole process as smoothly as possible. Thanks guys, you are amazing....
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5 Star Review
Nov 05,2016
By: 'O. A. Edward'
Nov 05,2016
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: Yes
Postcode: M27
Lettings (as a Tenant)
Rent PCM: £675
Postcode: M27
0
people found
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I have to say that out of all the residential agencies I've had contact with Hills Residential were the most helpful. I had a deadline to move out of my previous accommodation and when Sophie knew about the deadline she worked hard to make sure ...
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Comment on agent fees
I think this Agent's fees are very comparable to other Agents. I think they are less expensive than some of the others I've come in contact with.
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5 Star Review
Oct 15,2016
By: 'ABC'
Oct 15,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M30
Lettings (as a Tenant)
Postcode: M30
1
people found
this helpful
My impression of this team is that they are very professional and take great care in helping you find the right property. I was impressed with the response time to my initial enquiry and then the follow up responses to my questions and concerns. Since ...
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Comment on agent fees
I have no experience of dealing with agents within this area but my experience throughout the UK is that the fees are comparable with other agents for similar properties.
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Complaints Procedure
Hills Residential compliant procedure 1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager. 2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date. 3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address: Branch Support Stanley House, 19-23 Crofts Bank Road Urmston Manchester M41 0TZ who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing. 4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2:23 PM 06/11/2017 by allAgents