• Martin Hill
    Martin Hill
  • Chris Robinson
    Chris Robinson
  • Abigail Lloyd
    Abigail Lloyd
  • Charlotte Park
    Charlotte Park
  • Catalina Matei
    Catalina Matei
  • Leah Bolton
    Leah Bolton
  • claim your profile
    Leanne Knight
  • claim your profile
    Sarah Robinson
  • claim your profile
    Hollie Satterthwaite
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    Jack Murry
  • claim your profile
    Andy
Hills Residential is an independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, we offer an experienced and local service at great value. We are licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents. We aim to provide our customers with a professional, reliable and honest a Read full description...pproach to buying and selling property. Our approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. We pride ourselves on getting you the best possible price, in the shortest possible timeframe. At Hills Residential we have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Our website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property we go beyond the conventional property search.
Hills Residential

Sentinel House Eccles, Manchester
Greater Manchester
M30 0SS

0161 7074900
Sep 22,2017
Minithumbup
Charlotte Park
Abigail Lloyd
By: 'Beryl Rowbotham'
Sep 22,2017
0 people found
this helpful
The staff who worked with us to sell my mother's house and purchase her new house were superb. Nothing was too much trouble, especially when my mother needed help with solicitors forms etc and I couldn't be there. We have used Hills in the past and they have always maintained a very professional and courteous manner....
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Comment on agent fees
I think the fees were fair on balance. We were given a fixed price from the outset.
Was this helpful? Yes
Sep 16,2017
Minithumbup
Charlotte Park
Jack Murry
By: 'Jane Bradley'
Sep 16,2017
0 people found
this helpful
Absolutely fantastic service from Hills Residential! Jack provided an efficiant and great valuation. Charlotte completed all the viewings and ensured the selling of my home went smoothly. All my questions were answered as soon as I asked, nothing was too much trouble. Thank you again for all your hard work!...
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Comment on agent fees
The agent fees were fine, what I expected to pay.
Was this helpful? Yes
Sep 16,2017
Minithumbup
Andy
Leah Bolton
By: 'Kristina and Dale alder'
Sep 16,2017
0 people found
this helpful
Very happy with the service from all staff , especially Andy our mortgage advisor who was very helpful, also Leah who I spoken to on a number of occasions , very polite and easy to talk to, always answers and queries and helped us as it was our first mortgage, I'd recommend hills residential eccles again Thankyou all so much...
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Comment on agent fees
I found the agent fees were competitive compared to other agents, I was very happy with the service :)
Was this helpful? Yes
Sep 16,2017
Minithumbup
Leah Bolton
By: 'Helen'
Sep 16,2017
0 people found
this helpful
Service has been great. I was able to just leave the team to get on with viewings- and there were plenty in the first weeks so the property sold quickly. We had a lot of trouble with my solicitors and the buyers solicitors which made everything much harder than it needed to be with both my sale and purchase being cancelled several times. However, Leah kept on chasing and trying to sort out the problems which she didn't have to to do and the whole team were very helpful in spite on the difficult...
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Comment on agent fees
I think the fees were fair. Not the cheapest , not the most expensive.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Charlotte Park
By: 'Raj'
Sep 15,2017
0 people found
this helpful
Charlotte was always friendly,helpful, patient. Always kept me informed as to progress of my purchase. Always answered any queries I had immediately, and returns calls when I leave a message. She communicated with the vendor and vendor's solicitor and got back to me with answers....
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Comment on agent fees
Not applicable as I was the purchaser.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Charlotte Park
Jack Murry
By: 'JT and Don'
Sep 15,2017
0 people found
this helpful
A very professional, helpful service with regular updates. As well as to Jack who started the sale process, thanks obviously to Charlotte, but also to Leah and Abigail who filled in when necessary....
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Comment on agent fees
Fair
Was this helpful? Yes
Sep 15,2017
Minithumbup
Leah Bolton
Abigail Lloyd
By: 'Mrs Tracey Ball'
Sep 15,2017
0 people found
this helpful
I sold my house with hills i dealt with a number of the staff but the 2 of the above mostly. I thought all the staff were very professional and were always on hand to answer any questions i had, if they didn't know the questions they do there best to find out. My house sold within a few days so i was extremely pleased with that. All in all an excellent experience....
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Comment on agent fees
Only that the fees should reflect on how quickly you sell your house maybe.
Was this helpful? Yes
Sep 14,2017
Minithumbup
Leah Bolton
By: 'EmmaB'
Sep 14,2017
0 people found
this helpful
Me and my boyfriend are first time buyers, and sadly our completion took an extra 2 months compared to what it was meant to due to issues on my vendors side. Leah has been supportive through the whole situation as I found it very stressful, and has gone above and beyond for anything that we required. Chasing solicitors, estate agents and vendors on a daily basis and keeping me in the loop regarding every little thing. I am extremely greatful for all of her hard work as I know I mithered nearly e...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2017
Minithumbup
Leah Bolton
Charlotte Park
By: 'Vicki Cheney'
Sep 06,2017
0 people found
this helpful
From outset the girls at Hills were lovely. We viewed many properties so encountered lots of different agents. The girl that showed us around on day one was great, Charlotte worked hard with our offer and the paperwork. We had to move quickly on everything and she made sure that this happened. Huge shout out to Leah though! She has had to work so hard to ensure that this purchase went through to completion. It took a long time and we encountered lot of problems (none connected to Hills) but she ...
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Leah Bolton
Abigail Lloyd
By: 'lhatchell1'
Aug 09,2017
0 people found
this helpful
Leah and Abi have been brilliant throughout the sale of our current property and purchase of our next property. Nothing has been too much trouble, always on hand to provide advice, chase solicitors and agents and they have kept us fully up to date with all aspects of the sale and purchase. Without their input I am not sure that the sale would have completed. I cannot recommend them highly enough....
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Comment on agent fees
1% fee is perfectly reasonable considering the amount of work the girls have put in to make sure the sale and purchase complete
Was this helpful? Yes
Aug 04,2017
Minithumbup
Catalina Matei
Jack Murry
By: 'Adam Baker'
Aug 04,2017
0 people found
this helpful
Thank you for your time and effort in selling the house. Jack Murry did the initial opening process and took some great photographs. Leah Bolton then edited and created the brochure/website. We have 9 viewing straight away. Catalina Matei then worked hard organising both party's to complete the sale within a reasonable time frame. Thank you for your hard work....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 03,2017
Minithumbup
Leah Bolton
By: 'GF'
Aug 03,2017
0 people found
this helpful
Leah was really helpful and very patient with us. Answered every question we had no matter how small or big. I Don't think we would be in our house if it wasn't for help....
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Abigail Lloyd
Leah Bolton
By: 'Alison'
Aug 01,2017
0 people found
this helpful
I originally got The details of Hills Residential from the NAEA when I was looking for an agent to choose for the sale of my house. This was because, in the recent past, after some very bad experiences I had finally had excellent service from another NAEA member in a different area. So, I hoped that the professional codes of conduct members of the NAEA subscribe too would once again prove their worth. I am pleased to say, you have given exemplary service. You have been professional and thoro...
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 27,2017
Minithumbup
Leah Bolton
By: 'Tom'
Jul 27,2017
0 people found
this helpful
No complaints at all. Prompt in replys. Good communication. Chased things that needed chasing. Gave good advice. Thanks very much!Γ°ΕΈβ„’β€š...
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Comment on agent fees
Fees are fees.
Was this helpful? Yes
Jul 25,2017
Minithumbup
Leah Bolton
By: 'Jan Price'
Jul 25,2017
0 people found
this helpful
Brilliant service and extremely helpful & informative throughout the purchase of our property. We had a long and not too straight forward purchase; however, Leah was always helpful and rang back when agreed....
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Was this helpful? Yes
Jul 22,2017
Minithumbup
Charlotte Park
Leah Bolton
By: 'Louise'
Jul 22,2017
0 people found
this helpful
Leah, Charlotte and the team at Hills worked tirelessly proactively with me and for me to sell my property. They were always positive, friendly and cheerful. They kept me informed and returned calls promptly. Thanks for your work....
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Comment on agent fees
The fees were competitive. It is worth being aware what other agents are/would charge and discuss the fees with them.
Was this helpful? Yes
Jul 16,2017
Minithumbup
Charlotte Park
Leah Bolton
By: 'Gman'
Jul 16,2017
0 people found
this helpful
Would highly recommend Hills Residential. The service from all staff was brilliant they kept me informed of all viewings, offers made on the sale of the property....
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Comment on agent fees
Agents fees were good.
Was this helpful? Yes
Jul 16,2017
Minithumbup
By: 'Eccles seller'
Jul 16,2017
0 people found
this helpful
Having recently sold my parents property we found all the Agency staff to be courteous and helpful. The property received many viewings within the first two weeks and was sold straight away which meant they were on the ball at matching prospective buyers up....
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Comment on agent fees
The fees appear to be in comparison with others for this service
Was this helpful? Yes
Jul 14,2017
Minithumbup
Leah Bolton
Abigail Lloyd
By: 'Richard Bell'
Jul 14,2017
0 people found
this helpful
I dealt mostly with Leah but also a little with Abi. If I could give them more than 5 stars then I would - Leah was amazingly professional, helpful, patient, forward thinking and always on the ball when things weren't going according to plan. I would highly highly recommend Hills Residential for the sale of your property, and in particular Leah. Thank you again for making helping through this painful process....
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Comment on agent fees
Extremely good value for money
Was this helpful? Yes
Jul 14,2017
Minithumbup
Leah Bolton
Abigail Lloyd
By: 'Naomi'
Jul 14,2017
0 people found
this helpful
Great to work with them! Good valuation and potential buyers. Seamless process with good communication and easy to get im touch with. Personable and professional....
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Comment on agent fees
Good.
Was this helpful? Yes
Jul 10,2017
Minithumbup
Catalina Matei
Chris Robinson
By: 'Joe Z'
Jul 10,2017
0 people found
this helpful
The staff are absolutely amazing to work with. Both Catalina and Chris showed us an extraordinary level of expertise, professionalism, as well as thoughtfulness, throughout the whole process. In addition, they are very prompt on responding to all the question that we had....
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Charlotte Park
By: 'Matt Graham'
Jul 04,2017
0 people found
this helpful
Hills were great with us the whole way though our whole process. They answered all of our questions and got back to us as soon as possible....
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Comment on agent fees
Agents fees were good.
Was this helpful? Yes
Jul 03,2017
Minithumbup
Charlotte Park
By: 'Jules'
Jul 03,2017
0 people found
this helpful
We have sold with Hills twice now and would never use any other agent. Both times, we have only had one day of viewings and sold from those first viewings. They listen to what you tell them, they don't make silly mistakes like some other agents and they are so friendly and helpful. Whenever you see a Hills board, the bottom part never says for sale for long....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 02,2017
Minithumbup
Abigail Lloyd
By: 'mark'
Jul 02,2017
0 people found
this helpful
all the staff were very helpful in what was a difficult sale for them with the clause I had written into the contract. they never gave in and found the perfect couple for the property....
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Comment on agent fees
very competetive
Was this helpful? Yes
Jul 02,2017
Minithumbup
Martin Hill
Charlotte Park
By: 'Lisa and Mike'
Jul 02,2017
0 people found
this helpful
Martin was immediately helpful and assisted with getting our home on the market right away. Charlotte then dealt with the follow up of our viewings with us and was in constant communication until we completed. We couldnt have asked for a smoother process from Hills....
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Comment on agent fees
A bit higher than others we have been made aware of but not extortionate.
Was this helpful? Yes
Jun 26,2017
Minithumbup
Abigail Lloyd
Leanne Knight
By: 'Monica Mihai'
Jun 26,2017
0 people found
this helpful
By far the best experience I ever had with a real estate agency in all my years living in Manchester. I was very impressed with the level of professionalism that Abigail and her team displayed - they guided me through the entire process, answered all my queries in a timely fashion and accommodated all of my requests. They were very friendly and helpful, always there when I needed, and it was a genuine pleasure working with them. I will soon be looking to purchase a second home and will definitel...
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Was this helpful? Yes
Jun 20,2017
Minithumbup
Catalina Matei
By: 'Roy'
Jun 20,2017
0 people found
this helpful
Since the initial meeting with Chris Robinson I was immediately impressed by his honesty and professionalism. Yes, I know, not words you used to associate with estate agents. Our sale was then passed to Catalina Matei who also proved to be professional, efficient and genuinely caring in the way she ensures you are appraised of the progress of the sale. Thank you Hills. Great job....
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Comment on agent fees
Average costs for a sale but well worth using the company as they were excellent.
Was this helpful? Yes
Jun 20,2017
Minithumbup
Chris Robinson
Catalina Matei
By: 'Helen Colbeck'
Jun 20,2017
0 people found
this helpful
Catalonia and Chris have been totally fantastic from start to finish, reliable and helpful they made the whole process stress free and a positive experience and I am very grateful to them for that. I wouldn't hesitate to recommend them- and have done so twice already!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 08,2017
Minithumbup
Charlotte Park
Chris Robinson
By: 'Marc'
Jun 08,2017
0 people found
this helpful
Hills were fantastic at every point of selling my house. I invited three different agencies to do an initial valuation of the property, and Hills gave what I thought to be the most accurate valuation of and did not seem interested in inflating the estimate in order to have me on their books. Chris, who provided the valuation, was very professional and knowledgeable, and easy to access over the phone when needed. I also had input from Charlotte, who was very helpful. Hills provided me with con...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
May 31,2017
Minithumbup
Charlotte Park
By: 'Trish'
May 31,2017
0 people found
this helpful
What an amazing team you have at the Eccles branch. I took the decision to sell my house in February and Jack came to take the pictures and gave me his view on the property. Within 5 days with the help of Charlotte and the rest of the team we had 2 very good offers on the property. The team ensured I was kept informed at every stage of the process. Today we have signed contracts and I can now move on with the next chapter. Thank you all for your hard work and dedication, I would highly ...
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Comment on agent fees
Agent fees are very good
Was this helpful? Yes
Areas covered
  • M30
  • Eccles
  • M6
  • Salford
  • M5
  • Swinton
  • M41
  • M44
  • M32
  • URMST
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£13,000
  • Max: Β£770,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA TPOS DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 8 0 113 0 53 0 2 2
Martin Hill Martin Hill
Director
41 reviews

About Martin A fully licenced professional Martin has spent his entire working life in the property industry, bringing years of experience to all aspects of property sales and lettings. In his spare time he is a k View full profile
Chris Robinson Chris Robinson
Director
25 reviews

About Chris No description set View full profile
Abigail Lloyd Abigail Lloyd
Property Consultant
44 reviews

About Abigail No description set View full profile
Charlotte Park Charlotte Park
Property Consultant
54 reviews

About Charlotte No description set View full profile
Catalina Matei Catalina Matei
Sales Consultant
11 reviews

About Catalina A highly motivated and experienced Administrator, Catalina is currently expanding her professional career into property industry. With a great passion for human psychology, a Master's degree in Confli View full profile
Leah Bolton Leah Bolton
Property Consultant
21 reviews

About Leah No description set View full profile
Leanne Knight Leanne Knight
Viewing Representive
1 reviews

About Leanne Leanne is our full-time viewing representative, responsible for showing prospective buyers around properties. Leanne lives in Swinton and has exceptional local knowledge on each area, including school View full profile
Sarah Robinson - upload your photo Sarah Robinson
Property Consultant
0 reviews

About Sarah No description set View full profile
Hollie Satterthwaite - upload your photo Hollie Satterthwaite
Property Consultant
0 reviews

About Hollie No description set View full profile
Jack Murry - upload your photo Jack Murry
3 reviews

About Jack No description set View full profile
Andy  - upload your photo Andy
1 reviews

About Andy No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Fixed fees based on the property price. All on a NO SALE NO FEE basis, with no tie-in period, no upfront fees and no withdrawal fees. Offering some of the most competitive sales and lettings fees in the Manchester area
Last updated at 10:30 AM 14/07/2016 by Martin Hill

Complaints Procedure

Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:30 AM 14/07/2016 by Martin Hill

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