• Martin Hill
    Martin Hill
  • Chris Robinson
    Chris Robinson
  • Abigail Lloyd
    Abigail Lloyd
  • Jack OSullivan
    Jack OSullivan
  • Charlotte Park
    Charlotte Park
  • upload your photo
    Rebecca Watson
  • Catalina Matei
    Catalina Matei
  • claim your profile
    Jack Murray
  • Leah Bolton
    Leah Bolton
  • claim your profile
    Sophie
Hills Residential is an independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, we offer an experienced and local service at great value. We are licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents. We aim to provide our customers with a professional, reliable and honest a Read full description...pproach to buying and selling property. Our approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. We pride ourselves on getting you the best possible price, in the shortest possible timeframe. At Hills Residential we have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Our website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property we go beyond the conventional property search.
Hills Residential

Sentinel House Eccles, Manchester
Greater Manchester
M30 0SS

0161 7074900
Jun 20,2017
Minithumbup
Catalina Matei
By:
Jun 20,2017
0 people found
this helpful
Since the initial meeting with Chris Robinson I was immediately impressed by his honesty and professionalism. Yes, I know, not words you used to associate with estate agents. Our sale was then passed to Catalina Matei who also proved to be professional, efficient and genuinely caring in the way she ensures you are appraised of the progress of the sale. Thank you Hills. Great job....
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Comment on agent fees
Average costs for a sale but well worth using the company as they were excellent.
Was this helpful? Yes
Jun 20,2017
Minithumbup
Chris Robinson
Catalina Matei
By:
Jun 20,2017
0 people found
this helpful
Catalonia and Chris have been totally fantastic from start to finish, reliable and helpful they made the whole process stress free and a positive experience and I am very grateful to them for that. I wouldn't hesitate to recommend them- and have done so twice already!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 08,2017
Minithumbup
Charlotte Park
Chris Robinson
By:
Jun 08,2017
0 people found
this helpful
Hills were fantastic at every point of selling my house. I invited three different agencies to do an initial valuation of the property, and Hills gave what I thought to be the most accurate valuation of and did not seem interested in inflating the estimate in order to have me on their books. Chris, who provided the valuation, was very professional and knowledgeable, and easy to access over the phone when needed. I also had input from Charlotte, who was very helpful. Hills provided me with con...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
May 31,2017
Minithumbup
Charlotte Park
Jack Murray
By:
May 31,2017
0 people found
this helpful
What an amazing team you have at the Eccles branch. I took the decision to sell my house in February and Jack came to take the pictures and gave me his view on the property. Within 5 days with the help of Charlotte and the rest of the team we had 2 very good offers on the property. The team ensured I was kept informed at every stage of the process. Today we have signed contracts and I can now move on with the next chapter. Thank you all for your hard work and dedication, I would highly ...
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Comment on agent fees
Agent fees are very good
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May 03,2017
Minithumbup
By:
May 03,2017
0 people found
this helpful
I was under the impression that selling a house was going to be a bit of a nightmare........well with Hills residential it certainly isn't ......they made it so easy for us. After first meeting Jack at the property I was so impressed with his professionalism that I cancelled the other agents and went with him. And then it just got better Liah took over the professional baton and proceeded to walk us through very quickly selling our property, for a lot more than our asking price......thank you ...
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Comment on agent fees
For the amount of work that was put in the fee was very good.
Was this helpful? Yes
Apr 04,2017
Minithumbup
Sophie
By:
Apr 04,2017
0 people found
this helpful
Excellent service very helpful coming from luton to live in manchester no time to come only communicate and very very helpful Now Moved xx...
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Comment on agent fees
I don't know how much the letting agent charged in manchester I come from luton to live in luton it's £100
Was this helpful? Yes
Apr 03,2017
Minithumbup
Charlotte Park
By:
Apr 03,2017
0 people found
this helpful
I have recently purchased a property through Hills, everything went through really smoothly and I was very happy with the service....
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Apr 02,2017
Minithumbup
Martin Hill
Charlotte Park
By:
Apr 02,2017
0 people found
this helpful
We are so pleased we decided to sell our house through Hills. The upfront fee deal is excellent and competitive. Martin was proffesional, sympathetic and helpful when setting up our sale. We received weekly updates on any viewings and always received feedback once they had taken place. Throughout the sale Charlotte was always on hand to help and provide advice when we needed it. I throughly recommend Hills of you are thinking of selling your property....
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Comment on agent fees
Upfront fee deal excellent, very competitive against internet agents but with the bonus of dealing with the agent face to face.
Was this helpful? Yes
Mar 17,2017
Minithumbup
Abigail Lloyd
Leah Bolton
By:
Mar 17,2017
0 people found
this helpful
Great service from start to finish, a couple of small communication errors but overall great. Would recommend to others for sure....
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Mar 08,2017
Minithumbup
Jack Murray
Abigail Lloyd
By:
Mar 08,2017
0 people found
this helpful
Fantastic help all the way through the process, when moving on from our current home we'll hope that Hills manage again...
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Was this helpful? Yes
Mar 06,2017
Minithumbup
Leah Bolton
By:
Mar 06,2017
0 people found
this helpful
Our purchase through Hills was handled efficiently and courteously. The staff were helpful and friendly. The whole process has been completed with the minimum of fuss....
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Mar 02,2017
Minithumbup
Charlotte Park
By:
Mar 02,2017
1 people found
this helpful
Great service, always reply quickly and work to get the best service for everyone involved. I would recommend them to buy from and would certainly contact them if I wanted to sell....
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Was this helpful? Yes
Mar 01,2017
Minithumbup
Charlotte Park
By:
Mar 01,2017
1 people found
this helpful
Great experience dealing with Charlotte and the rest of the gang at Hills Residential - thanks for everything. I would highly recommend them!...
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Was this helpful? Yes
Feb 25,2017
Minithumbup
Sophie
By:
Feb 25,2017
1 people found
this helpful
Excellent and helpful all the way through the process. Communication was the best factor in our move allowing us to resolve any potental issues before they arose...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 24,2017
Minithumbup
Leah Bolton
By:
Feb 24,2017
1 people found
this helpful
The team was very helpful at Hills residential, always got back to messages left prompt and dealt with any issues quickly. Leah is very efficient and helped in anyway she could. Thank you...
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Comment on agent fees
Good rates
Was this helpful? Yes
Feb 22,2017
Minithumbup
Leah Bolton
By:
Feb 22,2017
0 people found
this helpful
Very good service all round very happy would use again. Staff are very helpful and got me in fast. Very good...
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Feb 22,2017
Minithumbup
Leah Bolton
By:
Feb 22,2017
1 people found
this helpful
Leah was brilliant, she always answered my emails in a timely manner and was a great help arranging viewings. I would definitely recommend Hills Residential because of her!...
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Feb 22,2017
Minithumbup
Leah Bolton
By:
Feb 22,2017
1 people found
this helpful
Great knowledge of the market and friendly proffessional support to progress from viewing to exchange. Good selection of properties on offer...
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Dec 30,2016
Minithumbup
Charlotte Park
Jack OSullivan
By:
Dec 30,2016
0 people found
this helpful
Brilliant from start to finish. I would recommend Hills to anyone looking at selling. We were very impressed with the way our house was marketed and Charlotte's communication with us throughout the process was great!...
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Dec 21,2016
Minithumbup
Martin Hill
Abigail Lloyd
By:
Dec 21,2016
0 people found
this helpful
We cannot praise Hills Residential enough. From the time Martin came to value the property to completion was 3 months. All the staff there are professional, friendly and do what they promise. We live in Wales but this made no difference as they had the keys and told us at every stage what was going on. We have no hesitation at all about recommending them. Thank you to all of you. HAPPY CHRISTMAS AND SUCCESFUL 2017 TO ALL OF YOU....
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Comment on agent fees
Fees were reasonable. We had 2 other quotes and went for Hills because we could see looking around the area that their success rate was high and we are now added to that list.
Was this helpful? Yes
Dec 04,2016
Minithumbup
Abigail Lloyd
By:
Dec 04,2016
0 people found
this helpful
As my main point of contact at Hills, Abi provided the best service possible, more than I could have hoped for. The purchase of my property ended up being quite a complicated process but Abi was first rate at speeding things through. Also, she responded to any of my inquiries immediately, and went out of her way to chase things up - some of which were beyond the call of duty. Really excellent service....
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Comment on agent fees
n/a
Was this helpful? Yes
Nov 11,2016
Minithumbup
Charlotte Park
By:
Nov 11,2016
0 people found
this helpful
I chose Hills after reading reviews on local agents. I was very pleased with my choice and found them to be extremely professional and efficient in dealing with my sale and purchase. Charlotte Park was my main contact who kept me well informed throughout the process, although all the staff were highly efficient. I would not hesitate to recommend Hills....
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Comment on agent fees
The fees were comparable with other agents and less than some.
Was this helpful? Yes
Nov 10,2016
Minithumbup
Charlotte Park
Jack OSullivan
By:
Nov 10,2016
0 people found
this helpful
The team at Hills in Eccles looked after the sale of our house and the purchase of the new one. We have been delighted with the service provided by Charlotte, the two Jacks and the rest of the team. Our house sold really quickly and everything was dealt with in a straightforward, efficient, good-humoured and friendly manner. The team deliverered on everything they promised and the whole process was easy and totally stress free. I would highly recommend Hills!...
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Was this helpful? Yes
Nov 09,2016
Minithumbup
Jack OSullivan
Charlotte Park
By:
Nov 09,2016
0 people found
this helpful
Hills were brilliant with selling my house. Jack was refreshingly honest. Charlotte was engaging, friendly, attentive and very eager to help with any problems i had. I would highly recommend them....
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Comment on agent fees
Agent's Fees are excellent value.
Was this helpful? Yes
Nov 09,2016
Minithumbup
Jack Murray
By:
Nov 09,2016
0 people found
this helpful
Hills Residential were absolutely brilliant when it came to selling our house. From an initial accurate valuation right through to completion they managed the process really well. A very special thanks to Jack Murray who as our main point of contact was really professional and made communication and brokering with the buyer far less stressful than it could have been. We were in quite a complex and delicate chain which, with a lesser agent, may well have broken. Jack and the team at Hills made su...
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Comment on agent fees
Thought the fee was very fair
Was this helpful? Yes
Nov 09,2016
Minithumbup
Leah Bolton
Martin Hill
By:
Nov 09,2016
0 people found
this helpful
I chose Hills Residential because they had successfully sold other properties in my area, so I felt confident they could do the same for me. The whole process was clearly explained from the initial meeting to discuss a valuation right through to completing on the sale. The viewings were arranged swiftly, and we were fortunate to receive an offer quickly. From that point, Leah who I liaised with was extremely helpful, kept me well informed where our buyer was up to in the process and was polite...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 08,2016
Minithumbup
Jack Murray
By:
Nov 08,2016
0 people found
this helpful
I was very happy and satisfied with Jack He was very helpful and informative with assisting my property purchase. Thanks Jake!...
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Comment on agent fees
good
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Hills have been fantastic from the start to the finish of our sale. All the staff are extremely professional. We were kept informed at all times regarding prospective purchasers. We never once had to wait for calls back if we contacted the office as there was always someone to deal with any questions. I would recommend Hills to anyone who wants a highly efficient team to act on their behalf....
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Comment on agent fees
I think the fees are fair and reasonable. The team work extremely hard and they get results.
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Excellent professional service throughout - quick sale obtained and pro-active work from agent when there were issues which might have led to sale falling through. Very happy with the service I had from Hills...
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Was this helpful? Yes
Sep 20,2016
Minithumbup
Jack OSullivan
Abigail Lloyd
By:
Sep 20,2016
0 people found
this helpful
I was initially interested in Hills Residential because they were local agents with a good website and excellent reviews. Upon meeting them the first impressions were great. Jack was enthusiastic, very positive whilst still being realistic, and he knew his market well. (very different to the experience with another local agency) We discussed what price the property should and may achieve. He suggested a strategy to maximise the likelihood of achieving a good sale. Progress was quick and efficien...
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Comment on agent fees
You can pay less but their fees are not high. The service they provide is terrific and I feel they fully justified their fee.
Was this helpful? Yes
Areas covered
  • M30
  • Eccles
  • M6
  • Salford
  • M5
  • Swinton
  • M41
  • M44
  • M32
  • URMST
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £13,000
  • Max: £770,000

Letting
  • Min: £0
  • Max: £0

NAEA TPOS DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 8 0 96 0 44 0 2 2
Martin Hill Martin Hill
Director
40 reviews

About Martin A fully licenced professional Martin has spent his entire working life in the property industry, bringing years of experience to all aspects of property sales and lettings. In his spare time he is a k View full profile
Chris Robinson Chris Robinson
Sales & Marketing Manager
24 reviews

About Chris No description set View full profile
Abigail Lloyd Abigail Lloyd
Property Consultant
36 reviews

About Abigail No description set View full profile
Jack OSullivan Jack OSullivan
Marketing Advisor
29 reviews

About Jack No description set View full profile
Charlotte Park Charlotte Park
Property Consultant
44 reviews

About Charlotte No description set View full profile
Rebecca Watson - no image available Rebecca Watson
7 reviews

About Rebecca No description set View full profile
Catalina Matei Catalina Matei
Senior Administator
9 reviews

About Catalina A highly motivated and experienced Administrator, Catalina is currently expanding her professional career into property industry. With a great passion for human psychology, a Master's degree in Confli View full profile
Jack Murray - upload your photo Jack Murray
6 reviews

About Jack No description set View full profile
Leah Bolton Leah Bolton
Property Adminstrator
7 reviews

About Leah No description set View full profile
Sophie  - upload your photo Sophie
2 reviews

About Sophie No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Fixed fees based on the property price. All on a NO SALE NO FEE basis, with no tie-in period, no upfront fees and no withdrawal fees. Offering some of the most competitive sales and lettings fees in the Manchester area
Last updated at 10:30 AM 14/07/2016 by Martin Hill

Complaints Procedure

Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:30 AM 14/07/2016 by Martin Hill

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