• Martin Hill
    Martin Hill
  • Chris Robinson
    Chris Robinson
  • Abigail Lloyd
    Abigail Lloyd
  • Jack OSullivan
    Jack OSullivan
  • Charlotte Park
    Charlotte Park
  • upload your photo
    Rebecca Watson
  • Catalina Matei
    Catalina Matei
  • claim your profile
    Jack Murray
  • upload your photo
    Leah Bolton
Hills Residential is an independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, we offer an experienced and local service at great value. We are licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents. We aim to provide our customers with a professional, reliable and honest a Read full description...pproach to buying and selling property. Our approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. We pride ourselves on getting you the best possible price, in the shortest possible timeframe. At Hills Residential we have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Our website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property we go beyond the conventional property search.
Hills Residential

Sentinel House Eccles, Manchester
Greater Manchester
M30 0SS

0161 7074900

Feb 22,2017
Minithumbup
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Feb 22,2017
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Very good service all round very happy would use again. Staff are very helpful and got me in fast. Very good...
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Feb 22,2017
Minithumbup
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Feb 22,2017
Featured Review
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Leah was brilliant, she always answered my emails in a timely manner and was a great help arranging viewings. I would definitely recommend Hills Residential because of her!...
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Feb 22,2017
Minithumbup
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Feb 22,2017
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Great knowledge of the market and friendly proffessional support to progress from viewing to exchange. Good selection of properties on offer...
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Dec 30,2016
Minithumbup
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Dec 30,2016
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Brilliant from start to finish. I would recommend Hills to anyone looking at selling. We were very impressed with the way our house was marketed and Charlotte's communication with us throughout the process was great!...
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Dec 21,2016
Minithumbup
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Dec 21,2016
Featured Review
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We cannot praise Hills Residential enough. From the time Martin came to value the property to completion was 3 months. All the staff there are professional, friendly and do what they promise. We live in Wales but this made no difference as they had the keys and told us at every stage what was going on. We have no hesitation at all about recommending them. Thank you to all of you. HAPPY CHRISTMAS AND SUCCESFUL 2017 TO ALL OF YOU....
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Comment on agent fees
Fees were reasonable. We had 2 other quotes and went for Hills because we could see looking around the area that their success rate was high and we are now added to that list.
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Feb 03,2017
Minithumbdown
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Feb 03,2017
0 people found
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I can honestly say the service I have received from this company is one of the worst in my life. Me and my partner are first time buyers and were hoping to receive high class reliable service from this estate agent, however I can only describe the last five months as a nightmare. It all started with the viewing, the agent showing us the property had a severe lack of knowledge of it and the vendors. When we felt comfortable to proceed with a bid on the property the agent was very pushy and gave...
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By: Martin Hill
Feb 07, 2017
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Dear Michael, As you were aware from the outset the owner of the property has a young family and they were unwilling to be pushed into agreeing a completion date or moving out until they found a suitable house to purchase. The team worked extremely hard to find them a property that would of enabled them to move and you to buy the property, unfortunately to no avail. I appreciate your frustrations and am sorry for your loss, i think you were very generous with your dates and offer to the ...
Dec 04,2016
Minithumbup
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Dec 04,2016
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As my main point of contact at Hills, Abi provided the best service possible, more than I could have hoped for. The purchase of my property ended up being quite a complicated process but Abi was first rate at speeding things through. Also, she responded to any of my inquiries immediately, and went out of her way to chase things up - some of which were beyond the call of duty. Really excellent service....
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Nov 11,2016
Minithumbup
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Nov 11,2016
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I chose Hills after reading reviews on local agents. I was very pleased with my choice and found them to be extremely professional and efficient in dealing with my sale and purchase. Charlotte Park was my main contact who kept me well informed throughout the process, although all the staff were highly efficient. I would not hesitate to recommend Hills....
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Comment on agent fees
The fees were comparable with other agents and less than some.
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Nov 10,2016
Minithumbup
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Nov 10,2016
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The team at Hills in Eccles looked after the sale of our house and the purchase of the new one. We have been delighted with the service provided by Charlotte, the two Jacks and the rest of the team. Our house sold really quickly and everything was dealt with in a straightforward, efficient, good-humoured and friendly manner. The team deliverered on everything they promised and the whole process was easy and totally stress free. I would highly recommend Hills!...
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Nov 09,2016
Minithumbup
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Nov 09,2016
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Hills were brilliant with selling my house. Jack was refreshingly honest. Charlotte was engaging, friendly, attentive and very eager to help with any problems i had. I would highly recommend them....
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Comment on agent fees
Agent's Fees are excellent value.
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Nov 09,2016
Minithumbup
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Nov 09,2016
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Hills Residential were absolutely brilliant when it came to selling our house. From an initial accurate valuation right through to completion they managed the process really well. A very special thanks to Jack Murray who as our main point of contact was really professional and made communication and brokering with the buyer far less stressful than it could have been. We were in quite a complex and delicate chain which, with a lesser agent, may well have broken. Jack and the team at Hills made su...
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Comment on agent fees
Thought the fee was very fair
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Nov 09,2016
Minithumbup
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Nov 09,2016
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I chose Hills Residential because they had successfully sold other properties in my area, so I felt confident they could do the same for me. The whole process was clearly explained from the initial meeting to discuss a valuation right through to completing on the sale. The viewings were arranged swiftly, and we were fortunate to receive an offer quickly. From that point, Leah who I liaised with was extremely helpful, kept me well informed where our buyer was up to in the process and was polite...
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Comment on agent fees
Reasonable
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Nov 08,2016
Minithumbup
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Nov 08,2016
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I was very happy and satisfied with Jack He was very helpful and informative with assisting my property purchase. Thanks Jake!...
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Comment on agent fees
good
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Oct 31,2016
Minithumbup
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Oct 31,2016
0 people found
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Hills have been fantastic from the start to the finish of our sale. All the staff are extremely professional. We were kept informed at all times regarding prospective purchasers. We never once had to wait for calls back if we contacted the office as there was always someone to deal with any questions. I would recommend Hills to anyone who wants a highly efficient team to act on their behalf....
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Comment on agent fees
I think the fees are fair and reasonable. The team work extremely hard and they get results.
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Oct 03,2016
Minithumbup
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Oct 03,2016
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Excellent professional service throughout - quick sale obtained and pro-active work from agent when there were issues which might have led to sale falling through. Very happy with the service I had from Hills...
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Sep 20,2016
Minithumbup
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Sep 20,2016
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I was initially interested in Hills Residential because they were local agents with a good website and excellent reviews. Upon meeting them the first impressions were great. Jack was enthusiastic, very positive whilst still being realistic, and he knew his market well. (very different to the experience with another local agency) We discussed what price the property should and may achieve. He suggested a strategy to maximise the likelihood of achieving a good sale. Progress was quick and efficien...
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Comment on agent fees
You can pay less but their fees are not high. The service they provide is terrific and I feel they fully justified their fee.
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Sep 15,2016
Minithumbup
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Sep 15,2016
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We have recently purchased our new home through Hills Residential based in Eccles Manchester. We would like to start this review with a special mention of the agent who dealt with our purchase. The agents name was Charlotte Park. WOW what can I say about Charlotte ? This lady is what customer service is all about !! From our first point of contact with her she was professional, friendly, and knowledgable, and may we add .... very very patient ! As first time buyers (and because of some s...
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Comment on agent fees
Good
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Aug 18,2016
Minithumbup
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Aug 18,2016
0 people found
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Jack has truly gone well above his expected duty in order to progress the sale of our property. He has always been available on the phone and via email to answer any questions and give us his advice, opinion and reassurance. His efforts have probably raised my expectation of what would be required from any other agent I may deal with in the future which is the greatest compliment I can pay him and your agency....
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Comment on agent fees
Very happy with the fees particular considering the service we have had.
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Aug 16,2016
Minithumbup
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Aug 16,2016
0 people found
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Excellent service from start to finish. Charlotte ensured that anything outstanding was chased and sorted quickly. Would definitely recommend Charlotte and Hills to others....
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Comment on agent fees
Very competitive.
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Aug 11,2016
Minithumbup
By:
Aug 11,2016
1 people found
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We've just completed on our house sale with Hills and I must say they've been fab from start to finish. They've always listened and responded to our needs re viewing tines etc and were very unintrusive. Even so we still had regular contact to make sure everything ran smoothly. Everyone I have spoken to was very friendly and it was a relief to finally find a company that's happy to do a lot over email. With 4 young children I barely hear my phone! Specific thanks to both Jacks, Abi and Charlott...
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Comment on agent fees
Perfectly reasonable
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Aug 09,2016
Minithumbup
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Aug 09,2016
0 people found
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Jack and Abigail were brilliant to deal with, very professional and helpful, great support during a stressful time. Hills did what they said they'd do, generated lots of interest in our property and it was sold very quickly, thank you....
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Comment on agent fees
OK we could have paid less elsewhere but perhaps you get what you pay for and certainly can't complain about how our sale was handled.
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Aug 03,2016
Minithumbup
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Aug 03,2016
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Hills Residential was one of 2 agents that came to view the property when we were ready to sell and within minutes I felt to confident with the service that was being offered by Chris. Pictures were taken at the initial valuation as per my request and the house was marketed within 48 hours and had sold within the week. Charlotte was brilliant, always returned calls and responded to emails and ensured that our surprisingly awkward chain kept moving in the right direction! I would recommend Hill...
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Comment on agent fees
Good
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Jul 14,2016
Minithumbup
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Jul 14,2016
0 people found
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I purchased my new property through Hills. I found their service to be of the highest standard, highly communicative and responsive. I would recommend them as an estate agent for others in the market....
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N/A
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Jul 08,2016
Minithumbup
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Jul 08,2016
0 people found
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I just sold my house with these guys and from day 1 they were fantastic especially jack osullivan. Previously my house had been on the market for over 6 months with 2 different estate agents -with not one single offer so I moved to hills as a recommendation my house was sold within 10 weeks with more than 1 offer . I would like to offer a special mention to jack Murray as your picture was not available to comment on but from the beginning to the end of a very stressful process your help, support...
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Comment on agent fees
Good there was a promotion on if they didn't sell my house within 8 weeks they'd do it for free. And even after the 8 weeks they still had lots of viewers for my property . And they managed to sell it for me .
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Jul 05,2016
Minithumbup
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Jul 05,2016
0 people found
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Very professional company, helped me and my wife understand everything we needed to and in a very timely manner. We were first time buyers and Abi made the process very easy throughout the whole duration. She was very polite, courteous and a real pleasure to deal with. She is a credit to the company....
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Jun 13,2016
Minithumbup
By:
Jun 13,2016
1 people found
this helpful
Just sold my father's house and catalina and her team were outstanding and very informative with keeping me up to date with the sale. Catalina was a pleasure to talk to and very professional. Thanks catalina for all your help and cheerfulness....
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Comment on agent fees
Slightly too high with this now competitive market.
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May 05,2016
Minithumbup
By:
May 05,2016
0 people found
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Selling a house isn't one of the easiest things to do but WOW Hills Resedential have been amazing from start to finish and made the whole process run perfectly for us !! Charlotte has to be the best for me she has kept me informed step by step communication has to be 5* +couldn't have asked for any more....
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Comment on agent fees
Very fair for the service you will receive
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Apr 18,2016
Minithumbdown
By:
Apr 18,2016
0 people found
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They will not be getting my custom! I obtained a valuation of my father's house for probate purposes following his death. Hills were instructed not to contact me until my father's funeral and probate were sorted out. To date I've received two hassle telephone calls and a marketing email. Clearly this estate agent is incapable of following simple instructions and as such will not be receiving my custom!! No compassion has been shown by Hills Residential in this case....
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N/A
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Apr 15,2016
Minithumbup
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Apr 15,2016
0 people found
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Fantastic service, very helpful and professional. Always prompt replying to emails etc. Was a pleasure to do business with. Always pleasant and friendly, kept up-to-date on sale progression....
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Comment on agent fees
reasonable rates
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Apr 12,2016
Minithumbup
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Apr 12,2016
0 people found
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Outstanding customer service from start to finish, exceeded all my expectations. Completion took place in less than 8 weeks against a very tight deadline due to the hard work and efficiency of Charlotte Park. Phone calls & emails always responded to promptly....
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Comment on agent fees
Not Applicable
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Apr 11,2016
Minithumbup
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Apr 11,2016
0 people found
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Excellent service and good communication all round. Thanks a million. Charlotte managed to keep us sane throughout the whole process....
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Comment on agent fees
Fair
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Apr 11,2016
Minithumbup
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Apr 11,2016
0 people found
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Everyone at Hills Residential were friendly and professional, they could not be more helpful. They made the whole process of selling our house so easy and stress free. From the initial telephone call right through to house sale it took less than a week....
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Comment on agent fees
The fees were less than we expected.
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Apr 04,2016
Minithumbup
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Apr 04,2016
0 people found
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I would highly recommend Hills Residential.They were supportive all the way through which meant a lot as I was a first time buyer. They emailed or phoned me at every stage to keep me updated which made the process a lot simpler....
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Comment on agent fees
I think the fees were fair for the service provided
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Mar 29,2016
Minithumbup
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Mar 29,2016
0 people found
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Really helpful and professional, hand over was convenient so I didn't have to miss work. Business has a good feel to it and they help when needed. Would recommend to anyone....
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Comment on agent fees
Fees are part of the process and I don't mind paying for good service. Wasn't expensive good value for money.
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Mar 16,2016
Minithumbup
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Mar 16,2016
0 people found
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Hills Residential was one of the first estate agents I viewed properties with during my property search and from start to finish their customer service stood out by miles when compared to other estate agents I used. Abi in particular was so patient as I spent two year searching for my perfect property (I couldn't decide what I really wanted and even this didn't deter Abi). Even as I was giving up on finding a house, Abi always said how she would find me the right one and that she knew it was o...
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Comment on agent fees
Good and in line with other estate agents in the area.
Was this helpful? Yes
Areas covered
  • M30
  • Eccles
  • M6
  • Salford
  • M5
  • Swinton
  • M41
  • M44
  • M32
  • URMST
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £60,000
  • Max: £770,000

Letting
  • Min: £0
  • Max: £0

NAEA TPOS DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 5 0 90 0 38 1 2 2
Martin Hill Martin Hill
Director
39 reviews

About Martin A fully licenced professional Martin has spent his entire working life in the property industry, bringing years of experience to all aspects of property sales and lettings. In his spare time he is a k View full profile
Chris Robinson Chris Robinson
Sales & Marketing Manager
22 reviews

About Chris No description set View full profile
Abigail Lloyd Abigail Lloyd
Property Consultant
35 reviews

About Abigail No description set View full profile
Jack OSullivan Jack OSullivan
Marketing Advisor
29 reviews

About Jack No description set View full profile
Charlotte Park Charlotte Park
Property Consultant
38 reviews

About Charlotte No description set View full profile
Rebecca Watson - no image available Rebecca Watson
7 reviews

About Rebecca No description set View full profile
Catalina Matei Catalina Matei
Senior Administator
5 reviews

About Catalina A highly motivated and experienced Administrator, Catalina is currently expanding her professional career into property industry. With a great passion for human psychology, a Master's degree in Confli View full profile
Jack Murray - upload your photo Jack Murray
4 reviews

About Jack No description set View full profile
Leah Bolton - no image available Leah Bolton
Property Adminstrator
4 reviews

About Leah No description set View full profile

Job vacancies

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Fees

Fixed fees based on the property price. All on a NO SALE NO FEE basis, with no tie-in period, no upfront fees and no withdrawal fees. Offering some of the most competitive sales and lettings fees in the Manchester area
Last updated at 10:30 AM 14/07/2016 by Martin Hill

Complaints Procedure

Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:30 AM 14/07/2016 by Martin Hill

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