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Hill & Clark

Office 8 Aura Business CentreHeath Road Skegness
PE25 3SJ

01754 896940
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Properties for rent
Oct 17,2017
By: 'Trevor & Mandy'
Oct 17,2017
0 people found
this helpful
15.10.2017 Dear Hill & Clarke Now that we have sold our home we are writing this to let you know that we feel very let down by Hill & Clarke letting and would never recommend you or use your services again. Throughout the tenancy of our property it seemed that we the landlords had to jump as soon as something went wrong, but the tenants could get away with almost anything including creating damp, subletting and tempering with the electric to mention just a few. There was one occasion ...
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By: Trevor Smith
Jan 11, 2018
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I was promised a copy of the report after the operations manager had investigated, still waiting. ...
Areas covered
  • PE25
  • PE23
  • PE24
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 0% accuracy of agent's valuations
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Last updated at 2:00 PM 17/10/2017 by Paul Clark

Complaints Procedure

All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behavior etc and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory etc, and send it to the Department Manager.

If the matter is not resolved on a local level then a written complaint should be submitted to the Operations Manager at Hill & Clark
Morgan House, Gilbert Drive, Boston, Lincs, PE21 7TQ

The grievance letter will be acknowledged promptly, investigated in accordance with established “in-house” procedures and a reply sent to you within ten working days of receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.

Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to the Managing Director, Mr Paul Clark at Hill & Clark Morgan House, Gilbert Drive, Boston, Lincs, PE21 7TQ.
Last updated at 2:00 PM 17/10/2017 by Paul Clark

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