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Hill & Clark

Office 8 Aura Business CentreHeath Road Skegness
PE25 3SJ

01754 896940
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Properties for Sale
Properties to Rent

Oct 17,2017
By: 'Trevor & Mandy'
Oct 17,2017
0 people found
this helpful
15.10.2017 Dear Hill & Clarke Now that we have sold our home we are writing this to let you know that we feel very let down by Hill & Clarke letting and would never recommend you or use your services again. Throughout the tenancy of our ...
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Comment on agent fees
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By: Michael Hollamby
Apr 11, 2018
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Dear Mr & Mrs Smith Firstly may I take the opportunity to apologise for any confusion that may have occurred since I spoke to you back in November 2017. I recalled having spoken to you at length when you were abroad that you were happy with my reply to you regarding the points you had brought to our attention and that I had understood that you didn't require any further follow up from me. I refer to your initial email in which you commented that you didn't expect a reply but I was of the ...
Areas covered
  • PE25
  • PE23
  • PE24
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
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Review statistics

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No fees set.
Last updated at 2:00 PM 17/10/2017 by Paul Clark

Complaints Procedure

All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behavior etc and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory etc, and send it to the Department Manager.

If the matter is not resolved on a local level then a written complaint should be submitted to the Operations Manager at Hill & Clark
Morgan House, Gilbert Drive, Boston, Lincs, PE21 7TQ

The grievance letter will be acknowledged promptly, investigated in accordance with established “in-house” procedures and a reply sent to you within ten working days of receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.

Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to the Managing Director, Mr Paul Clark at Hill & Clark Morgan House, Gilbert Drive, Boston, Lincs, PE21 7TQ.
Last updated at 2:00 PM 17/10/2017 by Paul Clark

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