Hilbery Chaplin
Romford, RM1
1.5/5, 8 reviews
13% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction
No company information

Opening Hours
Address

Hilbery Chaplin
86 Market Place
Romford
Essex
RM1 3HQ
01708 773666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £1,000 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 0 3 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Horrible experience with Hilbery Chaplin agen......”

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Aug 07,2019
Minithumbdown
By: 'Rada'
Aug 07,2019
0 people found
this helpful
Horrible experience with Hilbery Chaplin agency (Janet Roberts), no chance to get deposit back, complete shock as property were left in very good condition. And always by the 3 month check ups everything to them was perfect and at the end they leave you with empty ...
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“Very Sly...”

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May 23,2018
Minithumbdown
By: 'Andrew'
May 23,2018
1 people found
this helpful
Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and ...
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Comment on agent fees
expensive
Was this helpful? Yes
By: Daniel Pleydell
Jun 25, 2018
View all comments (1)
Dear Andrew Thank you for your comments, i am dissapointed that you feel this way however i can assure you that Hilbery Chaplin take matters like this very seriously. I am aware of the property this relates to and whilst i understand your frustration the issues with regard to deposit disputes are handled by the Tenancy Deposit Scheme if you feel a Landlord is being unfair. I am aware you chose to not dispute the landlords claim which is entirely your decision. As an agent we are to take in ...

“Janet Roberts is a rude and unhelpful lady. I am ......”

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Dec 25,2017
Minithumbdown
By: 'Mo osmail'
Dec 25,2017
3 people found
this helpful
Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty management, 1 member of staff! How is that possible? She is never available to take a call, plus she never responds to any messages. When you ...
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Comment on agent fees
Bad - high, expensive for the bad service they provide
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“The Romford lettings team have been so helpful with helping ......”

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Apr 09,2017
Minithumbup
By: 'Teddy'
Apr 09,2017
0 people found
this helpful
The Romford lettings team have been so helpful with helping find me a tenant. Robert and his team are by far the most professional and helpful agent I have used in the local area. I will be highly recommending them to friends. Thanks for all ...
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Comment on agent fees
Very reasonable
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“Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour ......”

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Nov 14,2013
Minithumbdown
By: 'Whistle Blower'
Nov 14,2013
4 people found
this helpful
Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour Try to trap innocent customer. They are the reason why agents have bad reputation. I am a lease Holder on one of their managed property. They made my life miserable by their rude non Professional ...
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“Incompetant agent, rude, do not reply to emails. DO NOT ......”

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Jan 07,2013
Minithumbdown
By: 'Landlord'
Jan 07,2013
5 people found
this helpful
Incompetant agent, rude, do not reply to emails. DO NOT USE I have used many letting agents these are lazy,incompetant, useless and do not take any responsiblitly for there incompetance....
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“My complaints are too long to outline in full here. ......”

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Aug 22,2012
Minithumbdown
By: 'J Lewis'
Aug 22,2012
5 people found
this helpful
My complaints are too long to outline in full here. I will just list bullet points instead - high charges - terrible customer service - arrogant/incompetent staff...
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“- Very poor communication - Very rude and abrupt on the ......”

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Jul 24,2012
Minithumbdown
By: 'Exteremely Dissatisfied Customer'
Jul 24,2012
5 people found
this helpful
- Very poor communication - Very rude and abrupt on the telephone - Generally unhelpful!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Hilbery Chaplin, Romford RM1 3HQ


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