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    Sue Evans
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    Carl Page
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    Nic Burton
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    Shirley Parker
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    Alysia Hill
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    Julie
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    Steph
Hicks Hadley Estate Agents

13 Hagley Road Halesowen
West Midlands
B63 4PU

0121 585 6667

Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
this helpful
From the very start Carl went out of his way to help when my initial property had been withdrawn. He picked me up from work and found me a lovely property which although did not match my brief turned out to be actually just what I wanted. He is always available to speak with and is polite and friendly at all times. I cannot recommend Carl enough, thank you...
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Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
Hicks Hadley have been superb estate agents for us as first time buyers. The process has been so well managed and we feel that this was massively thanks to Hicks Hadley!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
Acting as a landlord for a lengthy period of time, I have used Hicks Hadley on many instanes and have always been very pleased with their service. They act in an efficient and timely manner, sort out problems quickly and most of all are personable people who care about the work they would do. I offer the highest recommendations for anyone looking to rent out or sell their home; I would not think of using another agent in the future. Keep up the excellent work!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2017
Minithumbup
By:
Mar 14,2017
1 people found
this helpful
We have rented our property through Hicks Hadley now for around 10 years. We have unfortunately had some maintenance issues to deal with over the last few months, which could have been very stressful. However, Julie was fantastic when helping us to sort the problems and we feel she went above and beyond to ensure the process went as smoothly as possible. She was consistently efficient and prompt when contacting both ourselves and the tenants. Many thanks Julie....
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Mar 11,2017
Minithumbup
By:
Mar 11,2017
0 people found
this helpful
I have rented properties now from Hicks Hadley for 7 years and always found them to be helpful and deal with matters speedily. I have lived in my current property for 4 years and it has a lot of problems which the landlord has been reluctant to remedy, I can only assume because of cost. Steph currently carries out my property inspections and has been instrumental in getting some of these repairs implemented. I would like to thank Steph for pursuing with this and looking after both the tenants...
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Comment on agent fees
Fees are standard
Was this helpful? Yes
Mar 07,2017
Minithumbup
By:
Mar 07,2017
1 people found
this helpful
fab feel like I've really been looked after by everyone who works here and can only thank you all from the bottom of my heart Thank You a million times over xxx :-) T...
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Comment on agent fees
Fab very Happy x
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Have been letting from them for almost a year brilliant agents. Anytime something in my flat needs fixing they get it done right away....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
I cannot express how impressed I was with the Halesown Branch and in particular Sue. She went far and above what could be expected of her, she never once let me down during the whole process in fact she went out of her way to ensure the sale went through despite some problems! Absolutely first class and would recommend 100% Thank you so much...
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Comment on agent fees
Worth every penny !
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
3 people found
this helpful
Julie has been very efficient and great at actions get any repairs and maintenance required on the apartment I rent as a tenant. Great communication and very good contractors used....
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Dec 04,2016
Minithumbdown
By:
Dec 04,2016
3 people found
this helpful
Have recently been involved with a relative taking on a rental flat from Hicks Hadley. Despite asking agent several times to make sure that the missing shower be installed before we moved in. They did nothing- and it wasn't done. The flat was absolutely filthy. Cobwebs and spiders everywhere, Dust everywhere. The oven, microwave , cupboards filthy. And the toilet ....words fail me. Of course the landlord should have addressed this prior to the tenancy.... but Hicks Hadley did an inventory o...
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Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Went to view the property... Found that Hicks had also booked someone else in to the same slot so it was, in fact, a group viewing. I have noticed that letting agents do this more and more nowadays - possibly to drum up quick business. Regardless, we had been put in the same situation the day before with a different agent and were informed that we were on a list of people for the landlord to choose from etc etc. So having decided we wanted the property, my partner and I requested an application ...
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Comment on agent fees
Fees: £270 application/referencing fee (for 2 people). Deposit is 1.5 months if no pet in the property, 2 months if having a pet (by agreement) then 1st months rent paid upfront. Fees are very middle ground. Paid 200 more than above for our previous property ! !
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
2 people found
this helpful
Hello Carl. Thanks for the opportunity to leave Hicks Hadley some feedback. I write this feedback as a landlord's perspective. I have no complaints with the professional service delivery provided by Hicks Hadley, who I have used for many years. Suitable tenants have always been found quickly with all relevant referencing completed. However, to remain competitive in today's market, Hicks Hadley should be mindful of what competitors are doing too ! For example, Hicks Hadley were looking to charge...
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Comment on agent fees
Not competitive - review necessary
Was this helpful? Yes
Oct 16,2016
Minithumbdown
By:
Oct 16,2016
4 people found
this helpful
We currently rent from this joke of a lettings agency been in the property for 12 months and honestly if you need maintenance doing it isn't going to get done anytime soon we have made numerous attempts to get maintenance done they don't get in contact or help never missed a rent payment am treated like scum u literally have to chase them to get anything done and boiler in our property was condemned an gas fire left with no heating and no hot water for 5 days with 4 children still not sure if th...
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Comment on agent fees
Extortionate
Was this helpful? Yes
Oct 04,2016
Minithumbdown
By:
Oct 04,2016
4 people found
this helpful
Communication, communication, communication.. there just isn't any.. when the rents being paid on time, all is well, but any problems... whoah then the proverbial hits the fan... ! charge you for work on your property without being consulted, and even worse fail to get tenant to sign 12 month contract 3 months ago... did not even advise us tenant had in fact failed to sign.. how did we know? well when tenant gave 1 months notice....
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Aug 10,2016
Minithumbup
By:
Aug 10,2016
2 people found
this helpful
Hicks Hadley have been successfully managing properties for me for over ten years. It is always a pleasure to deal with this customer focussed organisation. The team go the extra mile and give me a service unequalled by any other agent that I have dealt with. I look forward with confidence to the next ten years....
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Comment on agent fees
Fees are competitive and very necessary to support a comprehensive service
Was this helpful? Yes
Aug 04,2016
Minithumbdown
By:
Aug 04,2016
4 people found
this helpful
I write this review based on fact. Hicks Hadley are without a doubt very bad letting agents. We have recently bought our first house. Prior to this we rented a property for 3 years through Hicks Hadley while we saved for a deposit. From early on it seemed that HH treat all renters with utter disdain. They really treat you like second class citizens. They are very abrupt and sometimes border line rude in the way they talk to you on the phone or face to face. If you encounter any maintenance issue...
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What agent could do to change your mind?
Bad. They are on par with London fees although based in the Black Country West Midlands.
Attached Files
Comment on agent fees
Bad. They are on par with London fees although based in the Black Country West Midlands.
Was this helpful? Yes
Jul 26,2016
Minithumbup
By:
Jul 26,2016
1 people found
this helpful
The Sales team were excellent. The sale of the house went through smoothly. Our experience with the lettings team as landlords was very poor. Communication was very poor for the 4 years we dealt with them. The owners were NEVER available to speak to to which I think is a disgrace. Getting things done took forever and the prices quoted were always much higher than we would normally pay in our own house. As long distance landlords we needed Hicks Hadley to be on top of managing our prope...
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Comment on agent fees
We aren't entirely sure what we got for the ‚£90 we paid every month. Not good value for money.
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
2 people found
this helpful
We were selling my mums house after she passed away, (apologies for such a very late review, but only just came across the link today). This was a difficult time for me. Sue Evans came to the house to value it. Sue was great, she handled my situation extremely well. The house was sold in a reasonable time. Everything went extremely easily. Thanks Sue and other staff members they were so helpful from beginning to end....
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Comment on agent fees
Found them to reasonable!
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
2 people found
this helpful
I have had a property managed by HH for 5 years + now and although there have been several problems (relatively minor) HH have always pulled out the stops, to the satisfaction of both the tenant and landlord. I cannot recommend them more highly and find all the staff be very pleasant indeed....
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
2 people found
this helpful
I have used the Letting Services Department provided by Hicks Hadley for over 10 years now. The staff provide an excellent professional service keeping me updated regularly on maintenance requirements, tenants comments, invoicing matters etc. I would have no hesitation in recommending the services provided to prospective Landlords....
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Comment on agent fees
In line with the industry - good.
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
2 people found
this helpful
We are really happy with the letting service at Hicks Hadley Halesowen. Nothing is to much trouble and they are very efficient. The staff are very professional and also friendly. I would definitely recommend them....
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Comment on agent fees
I am happy with the fees for the service provided
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
2 people found
this helpful
Been pleased with HIcks and Hadley, we have used you for 5 years. All staff are professional and good at communication in all departments. Craig is a super guy and operates a warming management team. Shirley and Julie are always most pleasant and great at there jobs....
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Comment on agent fees
Very good
Was this helpful? Yes
Jul 07,2016
Minithumbup
By:
Jul 07,2016
2 people found
this helpful
Hicks hadley have proved very professional, it has been my first time renting out a property and I cannot fault their management and communication. I live abroad and the communication has been excellent. I would have no problems in recommending them to look a free and manage your property whether you are overseas or in the UK....
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Comment on agent fees
Very good
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Have been using Hicks Hadley for over11 yrs as letting agents have always been polite and professional but most of all have been very successful in keeping voids to a minimum...
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
Highly professional, it would be unfair to rate individual members of staff as they are all excellent. They always strive for customer satisfaction, and they are our first choice of agents....
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Comment on agent fees
Very fair
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
After many many months with a another agent and no luck in selling we decided to go Hicks Hadley, immediately we were having viewings on a regular basis and we sold within a couple of months The enthusiasm shown by the team at Halesowen reflected in the quick sale especially Sue Evans who exudes positivity We would strongly recommend Hicks Hadley based on our experience...
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Comment on agent fees
Very reasonable, definitely not any more expensive than other agents
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Provided an efficient service during our property sale. I used Hicks Hadley several years ago to sell our previous property and had no hesitation using them again. They keep you informed and are very helpful during the whole process....
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Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
I have been really pleased with Hicks Hadley, who have been my (later our) letting agent for nearly twelve years. In that time we have had good communication and a sense of being cared about. They have been consistently helpful in dealing with enquiries and have understood our relationship with out tenant, tailoring their service to reflect that....
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Comment on agent fees
The fees seem to be in line with market norms and we feel we have had good value for money since it provides a level of insurance we would not have if we managed the property ourselves.
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
A very efficient and agent who operate a good tenant finding service. They always contact immediately if any problems are found or if any documents need updating....
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Comment on agent fees
Good price for find a Tennant.
Was this helpful? Yes
May 28,2016
Minithumbup
By:
May 28,2016
2 people found
this helpful
Very efficient, friendly and helpful all through the process - just what an estate agent should be. Thank you very much....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £240,000

Letting
  • Min: £0
  • Max: £94,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 3 8 9 15 1 5 0 1 2
Sue Evans - upload your photo Sue Evans
11 reviews

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Carl Page - upload your photo Carl Page
6 reviews

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Nic Burton - upload your photo Nic Burton
2 reviews

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Shirley Parker - upload your photo Shirley Parker
5 reviews

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Alysia Hill - upload your photo Alysia Hill
1 reviews

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Julie  - upload your photo Julie
9 reviews

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Sue  - upload your photo Sue
1 reviews

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Ross  - upload your photo Ross
2 reviews

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Craig Dubbersley - upload your photo Craig Dubbersley
2 reviews

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Helen Smith - upload your photo Helen Smith
2 reviews

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Steph  - upload your photo Steph
1 reviews

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