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    Sue Evans
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    Carl Page
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    Nic Burton
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    Shirley Parker
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    Alysia Hill
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    Julie
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    Sue
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    Helen Smith
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Hicks Hadley Estate Agents

13 Hagley Road Halesowen
West Midlands
B63 4PU


Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Went to view the property... Found that Hicks had also booked someone else in to the same slot so it was, in fact, a group viewing. I have noticed that letting agents do this more and more nowadays - possibly to drum up quick business. Regardless, we had been put in the same situation the day before with a different agent and were informed that we were on a list of people for the landlord to choose from etc etc. So having decided we wanted the property, my partner and I requested an application ...
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Comment on agent fees
Fees: £270 application/referencing fee (for 2 people). Deposit is 1.5 months if no pet in the property, 2 months if having a pet (by agreement) then 1st months rent paid upfront. Fees are very middle ground. Paid 200 more than above for our previous property ! !
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Hello Carl. Thanks for the opportunity to leave Hicks Hadley some feedback. I write this feedback as a landlord's perspective. I have no complaints with the professional service delivery provided by Hicks Hadley, who I have used for many years. Suitable tenants have always been found quickly with all relevant referencing completed. However, to remain competitive in today's market, Hicks Hadley should be mindful of what competitors are doing too ! For example, Hicks Hadley were looking to charge...
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Comment on agent fees
Not competitive - review necessary
Was this helpful? Yes
Oct 16,2016
Minithumbdown
By:
Oct 16,2016
2 people found
this helpful
We currently rent from this joke of a lettings agency been in the property for 12 months and honestly if you need maintenance doing it isn't going to get done anytime soon we have made numerous attempts to get maintenance done they don't get in contact or help never missed a rent payment am treated like scum u literally have to chase them to get anything done and boiler in our property was condemned an gas fire left with no heating and no hot water for 5 days with 4 children still not sure if th...
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Comment on agent fees
Extortionate
Was this helpful? Yes
Oct 04,2016
Minithumbdown
By:
Oct 04,2016
2 people found
this helpful
Communication, communication, communication.. there just isn't any.. when the rents being paid on time, all is well, but any problems... whoah then the proverbial hits the fan... ! charge you for work on your property without being consulted, and even worse fail to get tenant to sign 12 month contract 3 months ago... did not even advise us tenant had in fact failed to sign.. how did we know? well when tenant gave 1 months notice....
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Was this helpful? Yes
Aug 10,2016
Minithumbup
By:
Aug 10,2016
0 people found
this helpful
Hicks Hadley have been successfully managing properties for me for over ten years. It is always a pleasure to deal with this customer focussed organisation. The team go the extra mile and give me a service unequalled by any other agent that I have dealt with. I look forward with confidence to the next ten years....
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Comment on agent fees
Fees are competitive and very necessary to support a comprehensive service
Was this helpful? Yes
Aug 04,2016
Minithumbdown
By:
Aug 04,2016
2 people found
this helpful
I write this review based on fact. Hicks Hadley are without a doubt very bad letting agents. We have recently bought our first house. Prior to this we rented a property for 3 years through Hicks Hadley while we saved for a deposit. From early on it seemed that HH treat all renters with utter disdain. They really treat you like second class citizens. They are very abrupt and sometimes border line rude in the way they talk to you on the phone or face to face. If you encounter any maintenance issue...
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What agent could do to change your mind?
Bad. They are on par with London fees although based in the Black Country West Midlands.
Comment on agent fees
Bad. They are on par with London fees although based in the Black Country West Midlands.
Was this helpful? Yes
Jul 26,2016
Minithumbup
By:
Jul 26,2016
1 people found
this helpful
The Sales team were excellent. The sale of the house went through smoothly. Our experience with the lettings team as landlords was very poor. Communication was very poor for the 4 years we dealt with them. The owners were NEVER available to speak to to which I think is a disgrace. Getting things done took forever and the prices quoted were always much higher than we would normally pay in our own house. As long distance landlords we needed Hicks Hadley to be on top of managing our prope...
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Comment on agent fees
We aren't entirely sure what we got for the ‚£90 we paid every month. Not good value for money.
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
We were selling my mums house after she passed away, (apologies for such a very late review, but only just came across the link today). This was a difficult time for me. Sue Evans came to the house to value it. Sue was great, she handled my situation extremely well. The house was sold in a reasonable time. Everything went extremely easily. Thanks Sue and other staff members they were so helpful from beginning to end....
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Comment on agent fees
Found them to reasonable!
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
I have had a property managed by HH for 5 years + now and although there have been several problems (relatively minor) HH have always pulled out the stops, to the satisfaction of both the tenant and landlord. I cannot recommend them more highly and find all the staff be very pleasant indeed....
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
I have used the Letting Services Department provided by Hicks Hadley for over 10 years now. The staff provide an excellent professional service keeping me updated regularly on maintenance requirements, tenants comments, invoicing matters etc. I would have no hesitation in recommending the services provided to prospective Landlords....
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Comment on agent fees
In line with the industry - good.
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
We are really happy with the letting service at Hicks Hadley Halesowen. Nothing is to much trouble and they are very efficient. The staff are very professional and also friendly. I would definitely recommend them....
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Comment on agent fees
I am happy with the fees for the service provided
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Been pleased with HIcks and Hadley, we have used you for 5 years. All staff are professional and good at communication in all departments. Craig is a super guy and operates a warming management team. Shirley and Julie are always most pleasant and great at there jobs....
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Comment on agent fees
Very good
Was this helpful? Yes
Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
Hicks hadley have proved very professional, it has been my first time renting out a property and I cannot fault their management and communication. I live abroad and the communication has been excellent. I would have no problems in recommending them to look a free and manage your property whether you are overseas or in the UK....
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Comment on agent fees
Very good
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Have been using Hicks Hadley for over11 yrs as letting agents have always been polite and professional but most of all have been very successful in keeping voids to a minimum...
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
Highly professional, it would be unfair to rate individual members of staff as they are all excellent. They always strive for customer satisfaction, and they are our first choice of agents....
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Comment on agent fees
Very fair
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
After many many months with a another agent and no luck in selling we decided to go Hicks Hadley, immediately we were having viewings on a regular basis and we sold within a couple of months The enthusiasm shown by the team at Halesowen reflected in the quick sale especially Sue Evans who exudes positivity We would strongly recommend Hicks Hadley based on our experience...
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Comment on agent fees
Very reasonable, definitely not any more expensive than other agents
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Provided an efficient service during our property sale. I used Hicks Hadley several years ago to sell our previous property and had no hesitation using them again. They keep you informed and are very helpful during the whole process....
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Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
I have been really pleased with Hicks Hadley, who have been my (later our) letting agent for nearly twelve years. In that time we have had good communication and a sense of being cared about. They have been consistently helpful in dealing with enquiries and have understood our relationship with out tenant, tailoring their service to reflect that....
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Comment on agent fees
The fees seem to be in line with market norms and we feel we have had good value for money since it provides a level of insurance we would not have if we managed the property ourselves.
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
A very efficient and agent who operate a good tenant finding service. They always contact immediately if any problems are found or if any documents need updating....
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Comment on agent fees
Good price for find a Tennant.
Was this helpful? Yes
May 28,2016
Minithumbup
By:
May 28,2016
2 people found
this helpful
Very efficient, friendly and helpful all through the process - just what an estate agent should be. Thank you very much....
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Was this helpful? Yes
May 23,2016
Minithumbup
By:
May 23,2016
1 people found
this helpful
A first class service provided by Hicks Hadley in letting my two flats. They advised me from the initial design period all the way through to the handover to the new tenants. After letting service is also very good....
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Comment on agent fees
Fees are reasonable and well deserved.
Was this helpful? Yes
May 21,2016
Minithumbup
By:
May 21,2016
1 people found
this helpful
I have had a couple of properties managed by Hicks Hadley lettings for several years ,the service they have provided has been excellent throughout that time.The staff are always very helpful,I would highly recommend them to anyone....
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Was this helpful? Yes
May 19,2016
Minithumbup
By:
May 19,2016
1 people found
this helpful
I have to say that the customer service at Hicks Hadley Halesowen particularly with Carl Page has been excellent. He went above and beyond the call of duty to help me find my perfect home. He is a credit to the company. Would highly recommend!! Many thanks, a VERY happy customer! :) x...
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Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
3 people found
this helpful
We sold our house last year through hicks Hadley. The valuation given was a realistic, yet competitive price, and the agent was very positive about being able to sell our home.Once we confirmed we would like to work with them our sale board and rightmove ad was up within 4 days! Hicks Hadley remained in contact with us on a regular basis and helped us negotiate viewing times from prospective buyers. Our house sold within 3 weeks without any issues. Their help and support was second to non and th...
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Comment on agent fees
Good commission and was far better Tha other local agents
Was this helpful? Yes
Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
I used Hicks Hadley to sell my flat a couple of years ago, experienced the usual frustration with buying and selling properties but when a serious bump in the road occurred re surveyors valuation Sue and the team were very proactive in helping to resolve the issue...
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Comment on agent fees
Bad but better than others (all too expensive in my opinion)
Was this helpful? Yes
Apr 26,2016
Minithumbup
By:
Apr 26,2016
1 people found
this helpful
Our house was marketed and sold within 12 weeks. We found all of the staff to be professional and courteous and we were kept informed throughout the procedure....
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Comment on agent fees
Very good
Was this helpful? Yes
Apr 13,2016
Minithumbup
By:
Apr 13,2016
0 people found
this helpful
I used Hicks Hadley to help find me a tenant and manage my dealings etc. i found all the staff friendly and approachable with clear information and instructions on how to let out my property.As a novice to this; the team helped and advised me throughout.Pat Hadley and Helen Smith ,who i dealt with the most alongside Carl Page was brilliant and nothing was to much trouble.Only been with them a short time but hopefully the good service will continue and i can't see why it shouldn't. would recommen...
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Comment on agent fees
good
Was this helpful? Yes
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
I recently moved from my rented accomodation in Halesowen to an address in Bromsgrove, in my haste I left some items behind at my old house in Halesowen. After contacting Hick's, I asked if they could possibly save the items I had left so that I could pick them up from them at a later date. Despite the fact that this is not normal practice and further considering they have no room to store the items, I happily collected 3 bin bags of items from there Halesowen office. I was thrilled to bit's an...
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Was this helpful? Yes
Nov 13,2015
Minithumbdown
By:
Nov 13,2015
1 people found
this helpful
Where do i start, a joke of a company. House had mould issue, and was told it was the way we lived and recommended we cut our curtains with scissors, and turn heating down ( even though we have a 1 year old) Months later, all water started com,ing from ceiling to find the house had a massive water leak, which was causing the dampness. They hired in someone to repair the ceiling, he painted half of it, and spray painted half of the wallpaper, my £1500 tv the sofa... they refuse to do ...
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What agent could do to change your mind?
They need to get ready for court action as soon as we vacate the property
Comment on agent fees
THEY CHARGE ‚£90 EVERY 6 MONTHS FOR RENEWAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Was this helpful? Yes
Oct 03,2015
Minithumbup
By:
Oct 03,2015
1 people found
this helpful
An absolutely fabulous agency. Sue in particular worked extremely hard to move our purchase along. She kept me informed and updated throughout the process and went out of her way to ensure we were completely satisfied with our purchase. Overall a family / friendly feel to their service, not at all pushy or pretentious. Thank you for your hardwork....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £240,000

Letting
  • Min: £0
  • Max: £94,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 3 3 8 14 1 4 0 1 2
Sue Evans - upload your photo Sue Evans
10 reviews

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Carl Page - upload your photo Carl Page
4 reviews

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Nic Burton - upload your photo Nic Burton
2 reviews

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Shirley Parker - upload your photo Shirley Parker
5 reviews

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Alysia Hill - upload your photo Alysia Hill
1 reviews

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Julie  - upload your photo Julie
6 reviews

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Sue  - upload your photo Sue
1 reviews

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Ross  - upload your photo Ross
2 reviews

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Craig Dubbersley - upload your photo Craig Dubbersley
2 reviews

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Helen Smith - upload your photo Helen Smith
1 reviews

About Helen No description set View full profile

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