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    Jenny Hill
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    Charlotte Brotherhood
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    Vanessa Pegg
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    Richard Murphy
  • Rachel OHara
    Rachel OHara
  • Tony Pegg
    Tony Pegg
  • Jessica Blyth-Green
    Jessica Blyth-Green
Set in the heart of Kings Heath in a prominent High Street location, our office is a focal point for those looking to buy, sell and rent. Servicing the Kings Heath, Moseley and surrounding areas, Heritage staff have a wealth of local and industry knowledge and will be happy to assist in any way. Heritage provide the highest levels of customer service and care and we welcome you to come and visit us to discuss your property needs.
Heritage Estate Agency (Birmingham)

91 High Street Kings Heath, Birmingham
West Midlands
B14 7BH

0121 443 5900

Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Also want to add Jessica. I would highly recommend Heritage estate agents in Kings heath we recieved great advice, support and customer service through the selling and buying process we recently experienced. Fantastic photos from Richard to help showcase our property and wonderful support and advice from Jess through viewings and the selling of our property. We recieved fabulous advice, support and customer service from Rachel in the post sale and buying period. This was crucial through the ro...
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Comment on agent fees
The fee is more than an online estate agent but the service especailly in the post selling stage is worth paying the extra. However, is comparable to other high street agents.
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Feb 25,2017
Minithumbup
By:
Feb 25,2017
2 people found
this helpful
Where do we begin! It started off with Jessica visiting us for a sales advise talk as we wanted to get our property on the market straight away. We had numerous conversations and meetings with other estate agents around the local area and although Heritage was not based in Moseley we decided to give them a chance. Jessica is such a lovely warm person and very enthusiastic with her role in the company. We felt that Jessica genuinely wanted to try her best to get the property sold to a buyer who ...
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
I had an excellent service from all at Heritage Estate Agency during my tenancy at one of their managed properties. They were always very courteous, helpful and dealt with any issues promptly. I would highly recommend to anyone thinking of using Heritage Estate Agency in future....
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Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
I received a very high level of customer service from Heritage during the sale of my property. Rachel O'Hara was instrumental in maintaining the communication link between, the buyer, the solicitors on both sides and myself. I would say that Rachel went above and beyond to ensure that everyone was kept up to date as the sale progressed. She was always easy to get hold of and would answer any questions. She also always replied promptly to emails. My impression of Rachel is that she is a dedicat...
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Comment on agent fees
Good, they were open to negotiation on the fee and term.
Was this helpful? Yes
Jan 25,2017
Minithumbup
By:
Jan 25,2017
1 people found
this helpful
Excellent Team, after them renting my house for 10 years, they sold it for me, made everything very easy and very reasonable cosy's. top team and lovely to deal with and definitely would use them again. thank you...
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Comment on agent fees
very reasonable
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
1 people found
this helpful
'We had a great experience with heritage. We have moved many times in the past and this was by far the best service we have had from an agent. We were guided through the process from the very beginning; advice and marketing were excellent and communication was regular and professional and friendly, always with prompt responses to both calls and emails. Thank you all...
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Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
Heritage were fantastic in all areas securing a sale. Richard was great in the first meeting and valuation, his photos of the property were impressive. Both Rachel and Vanessa were prompt in responding to emails and phone calls, always friendly and efficient, giving timely advice to me as seller. Would recommend to anyone!...
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Comment on agent fees
As advertised!
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Aug 25,2015
Minithumbup
By:
Aug 25,2015
2 people found
this helpful
Selling through Heritage has been the most positive experience I have ever had of an estate agency. Due to the nature of the property, selling the house was not straightforward. However Heritage delivered throughout, calmly, patiently and thoughtfully. The asking and selling price reflected the market accurately. The marketing and accompanied viewings were excellent ; and Heritage secured the interest of a number of prospective buyers. The...
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Jan 27,2013
Minithumbdown
By:
Jan 27,2013
1 people found
this helpful
Renting through Heritage was a dreadful experience for us as customers. We received very bad customer service on more than one occasion from them. When we reported faults with the property they were not followed up. The property was rented without smoke alarms and when we brought this to their attention we were asked to fit them ourselves. Our honestly was questioned on more than one occasion, and generally we feel that we were treated in a poor, patronising and condescending manner. As a landla...
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What agent could do to change your mind?
They should have treated us, as paying customers, in a fair and professional manner. I can honestly say that I have never experienced such poor service from any company that I have ever dealt with.
Attached Files
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By: Andrew Bryant
Oct 03, 2013
View all comments (1)
Hello Anna, thank you for taking the time to post a review about Heritage Estate Agency. We are sorry to hear that you were not satisfied with the service that you received. Heritage takes pride in going above and beyond for both landlords and tenants as I am sure you will recall from when you were house hunting and viewing properties. Customer service and safety issues are of paramount importance to us. As an agent it is our job to act as a landlordÒ€ℒs representative and liase between ...
Oct 04,2011
Minithumbdown
By:
Oct 04,2011
5 people found
this helpful
I used Heritage to let and manage my property. However, when the tenants stopped paying rent they seemed unaware of this and when I rang up Herigate, I was asked 'What do you want me to do about it?' They were really aggressive with me and totally unhelpful. This was their attitude throughout the rental. Needless to say when I sold the property I chose another agent. Very unprofessional....
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Areas covered
  • B14
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£172,000
  • Max: Β£330,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 1 1 7 0 0 0 0 0
Jenny Hill Jenny Hill
Senior Letting Negotiator
2 reviews

About Jenny No description set View full profile
Charlotte Brotherhood Charlotte Brotherhood
Director
3 reviews

About Charlotte No description set View full profile
Vanessa Pegg Vanessa Pegg
Managing Director
2 reviews

About Vanessa No description set View full profile
Richard Murphy Richard Murphy
Sales Negotiator
4 reviews

About Richard No description set View full profile
Rachel OHara Rachel OHara
Sales Progressor / Administrator
3 reviews

About Rachel No description set View full profile
Tony Pegg Tony Pegg
Property Manager
1 reviews

About Tony No description set View full profile
Jessica Blyth-Green Jessica Blyth-Green
Senior Sales Negotiator
1 reviews

About Jessica No description set View full profile

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Fees

No fees set.
Last updated at 9:40 AM 26/01/2017 by Charlotte Brotherhood

Complaints Procedure

No procedure set.
Last updated at 9:40 AM 26/01/2017 by Charlotte Brotherhood

Awards won by Heritage Estate Agency (Birmingham), Birmingham B14 7BH

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