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Hemmings Hanlon Clark

241 Low Waters Road, Hamilton
South Lanarkshire
ML3 7QW

01357 520831

Jun 25,2016
Minithumbdown
By:
Jun 25,2016
2 people found
this helpful
Rented a property through HHC for over two and a half years. Initially, inspections were carried out regularly then this fizzled out and was fairly sporadic. Notified them of some issues with the property during the last six months or so of tenancy (external repairs & poor workmanship) and nobody bothered to inspect or return my calls/emails. Eventually gave up with them and found somewhere else to live. Handed in my notice and had to keep chasing them to put the property back on the m...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
Jul 13,2015
Minithumbdown
By:
Jul 13,2015
3 people found
this helpful
I used this agent for approximately 1 year initially no problems however several months later rent began to be paid to myself late. I was advised that there was only one person that deals with rent and they were on holiday so I was told I would just have to wait. Also on another occasion my monthly management fee was waived by Craig as he agreed that as agents they had not managed my property. It seems that each member of staff blame each other for errors and fail to communicate with one and ...
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What agent could do to change your mind?
After a year of one to many problems with the agent there was nothing they could have done. Also they were unwilling to improve and would advise that certain staff would benefit from training in customer relations.
Comment on agent fees
For the service provided I feel the fees were too high.
Was this helpful? Yes
Apr 14,2015
Minithumbup
By:
Apr 14,2015
0 people found
this helpful
Quick responses, effective problem solving, overall good customer service. Had no problems with the agency, unlike the others, they didn't charge us for every little thing, renting from them was a very positive experience. Can highly recommend this company....
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Mar 20,2015
Minithumbup
By:
Mar 20,2015
0 people found
this helpful
My initial contact with the company was a house appointment with Craig Hemmings. He didnt at any time give me the Hard Sell and walked me through the full selling process and freely discussed the full fees which he assured me had no hidden extras.(He trusted me and didnt even ask for a signature). All of the viewings were conducted professionally, which was also included in the original price. I was kept fully informed of all viewings, viewers opinions etc. This was communicated promptly via p...
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Comment on agent fees
As given at initial discussion. No hidden extras.....
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
I was very happy with the service I received, all staff were pleasant and very helpful. updating me on a daily basis with any progress on the property. I would like to say thank you and well done, property sold in 3 weeks. Stephanie Hogg and Jan also gave me advice on how to secure my future property so a big thank you to both of them, all advice was very much appreciated....
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
Used to advertise and find prospective tenants. Stephanie has been my main point of contact and she has been fantastic. Always professional, friendly and helpful. The tenants feel they can approach and trust her and so do I, which makes renting my property easier....
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Feb 16,2015
Minithumbup
By:
Feb 16,2015
0 people found
this helpful
Was really satisfied will the quality of service I recieved. I was kept informed and advised at different stages of process on what was the best way to promote property. A property I thought would be on the market for a while, but was happy it moved relatively quickly. Very happy....
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Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
Great service all round from Hemming Hanlon Clark. Stephanie hogg in particular has been very helpful and always responded quickly when we reported any problems with our property. All staff are friendly and helpful....
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Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
Having dealt with Stephanie from the start of the letting process with Hemmings , I have found Stephanie to be punctual, knowledgeable and understanding . Having dealt with other Estate Agents , what stands out for me compared to others is that she is proactive, easily reachable and a problem solver . I would highly rate Stephanie and recommend her others. She is an asset to Hemmings ....
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Feb 12,2015
Minithumbup
By:
Feb 12,2015
0 people found
this helpful
these two staff members have emailed and helped with any questions that I have needed asked. any problems they have done there best to have it sorted for me if it is able to do so. Stephanie was very helpful with what was to happen when I lost my job but she done it with empathy. these two staff members are a credit to the company....
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
Stephanie Hogg was very helpful with the letting of my flat. She arranged the viewing and always kept me up to date with the goings on and gave me advice on the prospective tenants....
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Comment on agent fees
Fine.
Was this helpful? Yes
Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
I put my flat up for let through HHC at the end of November 2014. Before Christmas I had my first tenant in the flat. This was a remarkable achievement given that the property market is notoriously quite around Xmas. Stephanie Hogg has been my main point of contact with the company and has kept me up to date throughout the process. This has greatly reduced any of the antricipated stress that I had expected in being a landlord....
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Comment on agent fees
The agents fees are highly competitive.
Was this helpful? Yes
Feb 05,2015
Minithumbup
By:
Feb 05,2015
0 people found
this helpful
I had no problem with all my dealings with your company ,my only complaint was with the for sale sign if it wasnt upside down or on the ground it could be seen properly,and one time it was reading back to front .As this is the first contact buyers have I think it must be right....
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Oct 29,2014
Minithumbup
By:
Oct 29,2014
0 people found
this helpful
All members of staff have been extremely helpful in the sale of the property, keeping informed along every step of the way and keeping us assured when initially little interest in the property. Nothing has been too much trouble for the staff and have dealt with all requests promptly and with a smile. Couldn't recommend them highly enough...
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Comment on agent fees
the buyer was advised of our minimum acceptable price and the agent never once suggested we reduce that price and gained the full price we wanted
Was this helpful? Yes
Oct 21,2014
Minithumbup
By:
Oct 21,2014
0 people found
this helpful
As shown above , I dealt with Craig Hemmings direct ,& found him to be very polite & went above & beyond what I thought was required of an Estate Agent. He found a buyer before the property went onto the market & materialised in a sale within a few days . If I can say it was almost too quickly , which seems a crazy thing to say when selling a property . On purchasing another property , he assisted me on that side of things also . A first class service . I have recommended him ...
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By: Craig Hemmings
Oct 21, 2014
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Thanks Marie for taking time to review the service you received from Hemmings Hanlon Clark, I am glad you were happy with the service you received and we appreciate you recommending us to other people. Kind regards Craig....
Jun 24,2014
Minithumbup
By:
Jun 24,2014
0 people found
this helpful
Saw the advert for Millgate Road online & Stephanie Hogg has since then being very helpful with everything, we are looking forward to our new home & cant thank Stephanie enough for all her help. Excellent service....
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May 20,2014
Minithumbup
By:
May 20,2014
0 people found
this helpful
After initial introduction to Donna, who advised me of charges, services offered as an agent and generally assured me that a tenant would be found. Then spoke mostly with Stephanie, who was very helpful and kept me up to date with the letting of my property, informing me when a viewing was booked, and the outcome, and explained several issues regarding DHSS tenants. I also visited the office when in Scotland recently and found the staff to be helpful and friendly as well as informative I wou...
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
I had numerous dealings with Stephanie at Hemmings Hanlon Clark, with regards to a property I was interested in renting. Stephanie was excellent in her customer service, very polite and professional and provided very prompt responses to any queries I had. I have had dealings with other agencies where queries went unanswered for days and resulted in me continually chasing the agents for answers. I would recommend this agency not only to potential tenants but to landlords as well, as I feel they ...
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
I approached HHC to view one property. Their team went the extra mile to organise several viewings for me in one day, which allowed me to compare a range of properties. This was very helpful. I then applied to rent one of the properties and Stephanie Hogg organised all the paperwork and processes quickly and efficiently. She answered all my questions honestly and effciently and explained processes clearly. I would not hesitate to recommend HHC to other potential tenants....
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Apr 28,2014
Minithumbup
By:
Apr 28,2014
0 people found
this helpful
Although the rental was initially dealt with in the local strathaven office, since then most communication has been via stephanie hogg in the hamilton office. I am rarely able to answer the mobile phone for various reasons, driving etc and Stephanie is great at dropping me an email and doing paperwork by post. The occasions when i have had issues in the house (washingmachine or tap broken) its been dealt with in a matter of days. The visual inspections at the beginning and mid tenancy must be...
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Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
I recently dealt with Hemmings Hanlon Clark on a property I was interested in renting. I dealt with Stephanie Hogg numerous times and found her to be polite, professional, efficient and very helpful. Stephanie answered any query I had and kept me fully up to date, I have had previous experience with other agents where I am left constantly chasing for information. I also found the agent who showed me round the property to be very welcoming and friendly ( I dont remember her name). Unfortunately t...
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
Hemmings Hanlon Clark have provided both my mother before me and myself with excellent service. Stephanie Hogg is very pleasant and efficient when dealing with you. Reports supplied regarding the property and very well set out and easy to understand, payments arrive promptly. Any problems we have had with the property (nothing serious) were dealt with quickly with their help. I would and have recommended them to others...
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Jan 29,2014
Minithumbup
By:
Jan 29,2014
1 people found
this helpful
Stephanie worked very hard to keep me updated on the offer I had put in and the response from the vendor - despite some testing circumstances with the office power being shut off due to poor weather. It never seemed to be a bother to her that I was phoning for an update, she was always friendly and helpful....
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Jan 24,2014
Minithumbup
By:
Jan 24,2014
1 people found
this helpful
I would highly recommend Hemmings Hanlon Clark to anyone looking to sell their property. HHC offer a professional, pro-active service that gives a sense you are in safe hands form the word go. At no point during the sales process did I have to chase anyone from HHC for an update. I was contacted regularly by the team and kept informed at every point along the sales cycle. Selling a property can be a stressful time and I have had a poor experience in the past however HHC has restored my faith in ...
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By: Steph G
Jan 24, 2014
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Hi David Thankyou very much for your feedback, it was a pleasure to deal with you and we are very happy you are pleased with our service, we hope to work for you again in the future Kind Regards Steph G....
Jan 24,2014
Minithumbup
By:
Jan 24,2014
1 people found
this helpful
Stephanie Hogg is excellent, this is the first time renting my property and didn't know too much about it, she has been very helpful, points you in the Wright direction and always follows up things for you....
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Jan 21,2014
Minithumbup
By:
Jan 21,2014
1 people found
this helpful
Her service was very good, very professional and a very pleasant person to deal with. When she said she was going to call back regarding anything she always did, if i had any queries at all she dealt with them very professionally and very efficiently. Overall i think that Stephanie Hogg is a credit to your company....
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Jan 16,2014
Minithumbup
By:
Jan 16,2014
0 people found
this helpful
I put my house on the market with Hemmings Hanlon Clark and received an exceptional service from the word go. The communication with Hemmings Hanlon Clark mainly Stephanie Hogg was always accurate and up to date and also very friendly. Craig was my first point of contact he talked me through the whole process and what I would have to do and how the viewing etc would be setup and also about getting my home report completed, as this is now a requirement before you put your property on the market...
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Jan 14,2014
Minithumbup
By:
Jan 14,2014
0 people found
this helpful
Im a first time buyer so getting on the property ladder was a really daunting prospect to begin with. I had heard so many horror stories about unscrupulous estate agents and about how hard they were to deal with also that I shouldn\'t believe a word they say as they all talk out a hole in the rear end ! Unfortunately the first house I went for in Paisley through Allen&Harris fell through and I later found out that the agent had a hand in this as we chose not to take out our mortgage wit...
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By: Steph Girvan
Jan 14, 2014
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Hi Leanne & Andrew, Thank you ever so much for your very kind review. I am glad you had a pleasant experience and it wasn't as you had thought it would be. I am honored to help you find your new family home and glad you had got what you had hoped for. If there is anything you need at any point just give me a call or email and I will gladly help you. Good luck with your new home and all the best for the future Thanks guys Kind regards Steph Girvan....
Jan 14,2014
Minithumbup
By:
Jan 14,2014
0 people found
this helpful
My partner and I started looking for a prospective new home and were in contact with numerous letting agents. I had shortlisted 6 different properties that we liked and would be interested in viewing, and had arranged viewings with 2 of the other properties before seeing the one through HHC. On calling I was advised that someone would call me back to give me further details and to possibly arrange a viewing. I was getting used to this as I had been told the same by another 3 letting agents....
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By: Steph Girvan
Jan 14, 2014
View all comments (1)
Hi Gordon, Thanks for your review it was a pleasure to deal with you and glad you have had a good first experience with an agent. I wish you and your family and your new addition all the best for the future and hope you are all happy in your new family home. If there is anything you need in the future just let me know. Thank you for your review again much appreciated. Thanks Gordon Kind regards Steph Girvan....
Jan 14,2014
Minithumbup
By:
Jan 14,2014
0 people found
this helpful
I was made aware of this company by local advertising and feedback from family members. On entering the office I found a friendly and knowledgeable staff keen to take on my letting property. They were able to secure a very healthy number of viewings and my contact Stephanie Hogg always kept in touch throughout this process with feedback from the viewings. She was also very helpful in giving honest advice as to how best to present the property. Their marketing was top class with a wide internet...
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Areas covered
  • ML3
  • ml9
  • ml1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £70,000
  • Max: £128,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 1 22 1 23 0 3 0 0 0
Donna hanlon - no image available Donna hanlon
Director
13 reviews

About Donna No description set View full profile
Jan  - upload your photo Jan
3 reviews

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Last updated at 9:34 AM 29/07/2016 by donna hanlon

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Last updated at 9:34 AM 29/07/2016 by donna hanlon

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