• Adam Day
    Adam Day
  • upload your photo
    Joseph Lee
  • Duncan Wallace
    Duncan Wallace
  • Olivia Pirrit
    Olivia Pirrit
  • Phil Thackery
    Phil Thackery
  • Martin Tune
    Martin Tune
  • claim your profile
    Craig
  • upload your photo
    Michael
  • claim your profile
    James Venning
  • upload your photo
    Alasdair Melville
  • claim your profile
    Magdalena Lora
  • claim your profile
    Mark Farebrother
  • claim your profile
    Daniel Deller
  • Neil Mugford
    Neil Mugford
  • upload your photo
    Tori Smith
  • Ben Deacon
    Ben Deacon
  • Lauren Watkins
    Lauren Watkins
  • upload your photo
    Kym Chapman
  • claim your profile
    Patience
  • Jamie Dugdale
    Jamie Dugdale
  • Sara Talts
    Sara Talts
  • Damian Smeaton
    Damian Smeaton
  • claim your profile
    Jasvinder Sohal
  • claim your profile
    Sunny Ganger
  • claim your profile
    Tori Hill
As online estate agents with experienced regional consultants and local offices across the UK, we offer a personal service coupled with the technology to provide the best possible customer experience, with transparent low fees. It's no wonder we've been trusted by over 7,000 UK home owners to sell their most valuable asset since 2006.
Hatched

Suite 16C, Brand Street Hitchin
Bedfordshire
SG5 1HX

0845 678 0908
Jun 26,2017
Minithumbdown
By: 'Joolsg'
Jun 26,2017
1 people found
this helpful
Dealing with Hatched has been one of the most stressful experiences I have ever had the misfortune to encounter. I registered as a prospective Landlord after losing my Mother and making the decision to rent out her property as I felt I wasn't ready to sell. A lovely lady called Maxime came out to do the valuation and take photographs. I was very impressed with how the meeting went and really felt I had done the right thing in employing them to let my Mothers property. But sadly that is where my...
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Comment on agent fees
Good for me bad for the tenant (as it stands at the moment but we'll see) very expensive for the tenant !
Was this helpful? Yes
Mar 30,2017
Minithumbdown
Adam Day
Tori Smith
By: 'Horrified'
Mar 30,2017
4 people found
this helpful
There should be an option for ZERO stars. Never, ever, ever, ever use this company. Bad points: Never return calls. Don't return emails. When you do finally get hold of someone you are promised an immediate call-back - this never happens. Initial advert full of mistakes and missing detail. Threatening. Make you buy things you don't need or want. Terrible customer service. Rude staff. Only interested in the money. Quick to deflect blame - nothing is ever their fault - when it al...
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Comment on agent fees
Cheap
Was this helpful? Yes
Mar 14,2017
Minithumbdown
By: 'FirstTimeSeller'
Mar 14,2017
1 people found
this helpful
Hatched.co.uk offered us a great price to sell our home, and we did save about 50% of the price vs a traditional estate agent, but unfortunately the service left a lot to be desired! The initial meeting was informative and helpful, and the representative took away the details to create our advert that would appear on the Hatched website and Rightmove etc, stating it would take 24-48 hours. Three days later the advert was sent through in draft, error strewn (just one example was they had us as a ...
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Comment on agent fees
Fees were well priced.
Was this helpful? Yes
Mar 06,2017
Minithumbdown
By: 'hatchedcouk'
Mar 06,2017
3 people found
this helpful
I was persuaded by the price, but don't be fooled, it really is not worth it. They do not return calls, do not provide all elements of the packages they offer, ignore complaints and threaten you with taking your property off the market and issuing an invoice immediately. * at Hatched is a particularly rude person with her only aim being to defend the poor behaviour of her staff. No matter how enticing * makes the service sound, do not signup....
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Was this helpful? Yes
Jan 24,2017
Minithumbup
Neil Mugford
Kym Chapman
By: 'Chris K'
Jan 24,2017
0 people found
this helpful
I used 3 different estate agents to try and sell my house. The last would have cost me £9k in fee's. I felt that for £9,000 I should get more than photos taken in 20 mins, a 4 page laminated leaflet and a 20 year old rep walking people around our house with their shoes on. So I thought - let's do it myself, I made a list of all the online agents. There were 13 or so at the time. I called each one to get their offer and then called each one pretending to be a buyer to see how wel...
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Comment on agent fees
Fee's were not the best, they are in the middle but it's worth paying because they are up-there in how they handle the leads.
Was this helpful? Yes
Jan 07,2017
Minithumbdown
By: 'Truthfairy'
Jan 07,2017
1 people found
this helpful
We were trying to view a couple of properties through Hatched, they sent us SMS confirmation about timing and then few days later we received another text with different time and day - not explanation, no phone call , just an automatic message. I called to confirm that it has been indeed changed and said that I didn't even receive a call - there was no apology whatsoever. After going to the appointments scheduled one when the agents were 15 minutes LATE and didn't know anything about the propert...
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Was this helpful? Yes
Nov 15,2016
Minithumbdown
By: 'Dmytro'
Nov 15,2016
0 people found
this helpful
After apartment viewing, I was waiting for the feedback more than 4 days. During this time I did not receive any calls from the agency. I called them a couple of time and every time I heard - please wait and someone will call you back, but no one did. They promised that I'm the only one in the queue and there is no reason to worry. And on the 5th day, they call me back (finally!) and told me that someone else has already rented this apartment. This is the lowest level of services I've ever...
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Was this helpful? Yes
May 31,2016
Minithumbup
By: 'Bungalow Kate'
May 31,2016
0 people found
this helpful
I used Hatched after hearing from a friend (of a friend) who recommended their service - which was good & helpful Although I only had one viewing with no other interest the sale did go through; I too was sceptical, but it worked :)...
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Comment on agent fees
fair for the work it entailed
Was this helpful? Yes
May 04,2016
Minithumbup
Neil Mugford
By: 'JD1983'
May 04,2016
0 people found
this helpful
It took me a while to decide upon an agent to sell my flat. I wanted to try the online agents and I'm really glad I chose Hatched. Neil was polite and courteous but also knowledgeable. A friendly face and voice on the phone during the sales process. He even offered to conduct viewings for me when I was unable to do so, at no extra cost. The flat went under offer within a 10 days, over asking price. The transaction itself wasn't as smooth as I'd wish but Elizabeth kept me up to date as was requir...
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Comment on agent fees
Fees were great, โ€š£695 up front - you still pay if it doesn't sell. Saved me at least โ€š£1500.
Was this helpful? Yes
Apr 26,2016
Minithumbup
By: 'Ronni'
Apr 26,2016
0 people found
this helpful
They came and did the pictures, floor plan and put the sign up the next working day after we registered. Their viewing system is very easy, you get texts and emails, they answer emails quickly and it is generally easy to get to speak to someone on the phone during the week, weekends are a bit slower. But remember highs street agents don't even work on a Sunday. You have to do your own views, for us not a problem. They are very quick to keep you updated and happy to make phone calls to viewers an...
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Comment on agent fees
Good, you save a lot .
Was this helpful? Yes
Apr 11,2016
Minithumbup
By: 'Mrs Abbiss'
Apr 11,2016
0 people found
this helpful
I had read about Hatached in one of the forums on the Money Saving Expert website - the whole process was straightforward and put me at ease. I liked I was visited in my home to discuss my home sale requirements and for someone to physically view it when it was being valued, I contacted a couple of other online estate agensts but this service was not on offer and I wanted to deal with a real person. Using hatched was very cost effective, in fact it saved me. Small fortune, and the service I re...
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Comment on agent fees
Agents fees were very affordable, it was very clear what what included in package and having a range of paymemt options was great. I paid all my fees up front, so I had the best deal -approx ฦ’รขโ‚ฌลกโ€š£600
Was this helpful? Yes
Feb 19,2016
Minithumbup
By: 'Mr A Mogg'
Feb 19,2016
0 people found
this helpful
Absolutely recommend Hatched. Photos were great and I had the final say in which ones to use. Sold my house in 1 week!...
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Comment on agent fees
Excellent and several options to choose from. By paying their upfront flat fee I saved at least โ€š£1000
Was this helpful? Yes
Feb 10,2016
Minithumbup
Phil Thackery
By: 'Great service at an amazing price'
Feb 10,2016
0 people found
this helpful
We had valuations from both a traditional 'high street' estate agent as well as Hatched. There was no discernible difference in market knowledge, and I liked the simple and honest approach given to us by Phil, so we chose Hatched. The pricing was clear, professional photos were taken and our online portal set up. I loved having visibility of number of views and stats on our property, viewings were confirmed, and feedback sought and given. At every stage of the process the whole team were pro...
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Comment on agent fees
Great selection of transparent pricing options, no hidden extras, no drawbacks, just a really cost effective way of selling a house!
Was this helpful? Yes
Feb 05,2016
Minithumbup
Ben Deacon
By: 'Jan'
Feb 05,2016
2 people found
this helpful
It took Hatched just an hour and a half to sell our house - that was the length of time set for an Open House and at the end of that short period we had three offers, one just below, one at, and one above the asking price. One reason for choosing an online agent was because we wanted to be on hand to answer viewers' questions. We knew from our own viewing experience that when you view a property you want answers that an estate agent can't provide. Bizarrely our local agents insist that they...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 05,2016
Minithumbup
Magdalena Lora
By: 'Steven'
Feb 05,2016
0 people found
this helpful
We were initially concerned about the prospect of using an online agent. However, after comparing costs with local estate agents we decided to use Hatched. I have never regretted the decision. The viewings were all booked online with a well-managed system. Most impressive however was the exceptional service offered by the staff at Hatched. Emails and phone calls were responded to extremely quickly and the staff proved to be knowledgable and professional at all times. Magdalena in particular went...
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Comment on agent fees
Very reasonable. We saved a considerable amount while receiving excellent customer service.
Was this helpful? Yes
Jan 15,2016
Minithumbup
Martin Tune
Lauren Watkins
By: 'S Brookes'
Jan 15,2016
1 people found
this helpful
I have recently sold my property using Hatched Estate Agents, really impressed from the outset of instructing them online. Martin Tune visited my property and spent a good length of time discussing the property, taking lots of good quality pictures and discussing valuations. Brilliant use of technology to manage viewings, track interest and maintain contact. All the team were great, I have spoke to probably most of them during the time the property was on the market and as the sale was pr...
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Comment on agent fees
Excellent upfront fees package, massive saving compared to high street agents
Was this helpful? Yes
Jan 12,2016
Minithumbup
Martin Tune
Lauren Watkins
By: 'Catherine'
Jan 12,2016
0 people found
this helpful
This was my first experience of selling a house so I do not have anything to compare it with, but overall I was extremely impressed by the efficiency and professionalism of Hatched. I have already recommended Hatched to other people and will definitely be using them again. Some of the key positives for me: • The range of different packages to chose from, all of which offer good value for money (I opted for the split package) • The speed of initial response and in getting the details ...
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Comment on agent fees
Very good value for money. I opted for the split package and paid โ€š£295 up front and โ€š£595 on completion.
Was this helpful? Yes
Dec 29,2015
Minithumbup
By: 'steven'
Dec 29,2015
0 people found
this helpful
Although selling our property with hatched wasnt smooth sailing & stress free & i had to chase things up i would not swap the experience with the experiences iv had with at least 7 top named high street agents.Hatched didnt help with valuation at all & updates which consisted of many repeated automated emails were not helpful,also getting hold of the manager seemed impossible but these things can be improved upon & im sure they will be,they were always extremely polite when i had...
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Comment on agent fees
We estimated at least a โ€š£3000 saving from selling our property with with hatched.
Was this helpful? Yes
Dec 16,2015
Minithumbup
Lauren Watkins
Martin Tune
By: 'R James'
Dec 16,2015
1 people found
this helpful
I never thought I would be writing a recommendation for an Estate Agent but the service from Hatched warrants it. The pricing structure has changed since we completed, but we were on the equivalent of the £595 upfront current deal. That's a huge saving compared to the high street agents. We saved plenty and we were at the lower end of the market. Imagine how much of a saving you'll be making if you're selling anything larger? It's not all about the price though. You need good service...
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Was this helpful? Yes
Dec 16,2015
Minithumbup
Olivia Pirrit
Adam Day
By: 'Aimee'
Dec 16,2015
0 people found
this helpful
Used Hatched to see my property, the cost was fair and the customer service was great. Very helpful and easy to contact, would highly recommend them to anyone....
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Comment on agent fees
The fees were the cheapest around the area, great!
Was this helpful? Yes
Dec 09,2015
Minithumbdown
By: 'Katy'
Dec 09,2015
0 people found
this helpful
You get exactly what you pay for with Hatched. You pay less but due to this you lose the customer service and personal touch. I also feel because you have paid front they have their money âโ€šรขโ€šยฌโ€šรขโ‚ฌล“ there is no incentive for them to help you sell Interest in our property was slow at the start and we asked for help in ways to sell our property. The only advice given was lower the price. Other people who I know who have used the more traditional estate agents have been offered ...
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Comment on agent fees
Who knows about the valuation as no one came out to value just asked us what we wanted to put it up for
Was this helpful? Yes
Nov 17,2015
Minithumbup
Phil Thackery
By: 'Karen and Peter Eidukas'
Nov 17,2015
0 people found
this helpful
Hatched have been brilliant and we have been so glad that we decided to use them. Phil did a great job of taking the photos and guiding us on the valuation, and we had a buyer on the 3rd viewing. The booking system works really well, and is easy for both parties. We saved about 2/3rds of the cost of a high street agent and sold quickly. We also used the conveyancing team as we had been so pleased with the company, and I have to say they are outstanding too! Gema was amazing and so was ever...
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Comment on agent fees
good value for the outstanding service and full coverage on all the major search engins
Was this helpful? Yes
Nov 03,2015
Minithumbup
Adam Day
Lauren Watkins
By: 'Graham'
Nov 03,2015
0 people found
this helpful
Adam visited and explained the process very clearly. james came a few days later and took all the photographs. Then it was put on Rightmove etc. Three viewings and a week later and we had an offer which we negotiated and agreed. After that it was just waiting for the solicitors. Overall cost was a quarter of a high street agent and they did practically everything they would have doe, except showing prospects around the house which was no problem anyway. Would recommend this company to anyone....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Oct 26,2015
Minithumbup
By: 'Mrs Starr'
Oct 26,2015
0 people found
this helpful
Excellent communication between all parties by text and phone at all hours, facilitated a very quick sale and good before and after sale service. Excellent photos were taken by Damian who arrived promptly and dealt professionally with all details. Good experience all round and at an excellent price....
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Comment on agent fees
4 good options to choose from.
Was this helpful? Yes
Sep 28,2015
Minithumbdown
Jasvinder Sohal
By: 'A Neglected Tenant'
Sep 28,2015
2 people found
this helpful
As a tenant, you are given absolutely no customer service by Hatched, all they care about is the landlord. It takes at least 5 telephone calls (on a very good day) to get anything done by the seemingly very incompetent staff there. Who seem like they would rather be poking themselves in the eyes, than be on the phone with you. On multiple occasions we had issues with the property, not through the failings of hatched, but they proceeded to make it a bigger issue due to their lack of internal co...
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What agent could do to change your mind?
See review for details
Attached Files
Was this helpful? Yes
Sep 22,2015
Minithumbup
Neil Mugford
By: 'Chris'
Sep 22,2015
0 people found
this helpful
Hatched provided a very professional service and were extremely helpful at all stages of the sale. I saved about £4,000 compared with the best estimate I received from a conventional high street Estate Agent working on commission. I wouldn't hesitate to use Hatched again....
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Comment on agent fees
Very reasonable compared with a commission based EA.
Was this helpful? Yes
Aug 26,2015
Minithumbdown
By: 'Milktree'
Aug 26,2015
1 people found
this helpful
From the beginning my experience of Hatched was poor. I was taking over the tenancy of a friend who's tenancy was coming to an end. Everything was agreed months in advance and all the relevant checks carried out. We were told that everything was find and then two weeks before I was due to move they informed me of a problem with checks- these checks had been fine two weeks previous. Moving in we had to pay for an inventory which was never carried out. Due to mistakes with the checks I was left...
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What agent could do to change your mind?
Better communication. Honest communication. Resolving issues in a timely manner. Explaining fees. Not making so many mistakes. Sticking to their own terms and conditions
Attached Files
Comment on agent fees
Had the flat been in a good state this would have been a fair price
Was this helpful? Yes
By: James
Aug 26, 2015
View all comments (1)
I would like to respond by saying the following in regard to the above points; We do have to complete thorough checks on any tenant moving in to one of our properties. Depending on the individuals concerned this can take varying amounts of time, dictated by how quickly the referee's respond to requests and whether guarantors were required. This can be a frustrating time if this takes longer than expected but it is obviously a necessary procedure we have to go through for the sake of our landlor ...
Aug 24,2015
Minithumbup
Adam Day
Duncan Wallace
By: 'Starmaiden'
Aug 24,2015
0 people found
this helpful
It is when you recieve your completion statement that you realise the beauty of Hatched. They do the job for a fraction of the price of other Agents and are just as good. Of particular note were the photos we had done to market our house-it just looked excellent on line. The professionalism and polish of the person we paid extra for to conduct our viewings also stands out. All the staff were friendly and professional throughout and also very flexible with our requirements. The automated systems...
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Comment on agent fees
Exceptional Fees for an Excellent Service
Was this helpful? Yes
Aug 21,2015
Minithumbup
By: 'Janet'
Aug 21,2015
0 people found
this helpful
I had had several estate agents visit and quote so when I heard about Hatched I was interested to see what they would offer. I'm not sure if they would have gone for the price I wanted, but they agreed to it fortunately. Generally the online booking service worked, which was great for me but the viewers liked it too. I was happy to show people round and again viewers liked the fact that I knew all about the house. I've sold another property recently and can confirm that the service with Ha...
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Comment on agent fees
I went for the upfront fee and the rest on completion - about โ€š£600. In addition I paid for a board (โ€š£45)so that people could find it easily and because the house is visible from a main road.
Was this helpful? Yes
Aug 14,2015
Minithumbup
Joseph Lee
Lauren Watkins
By: 'Janette Musto'
Aug 14,2015
0 people found
this helpful
CRACKING PEOPLE CRACKING SERVICE CRACKING PRICE SAVED ME THOUSANDS WHAT MORE COULD YOU WANT WHY GO ANYWHERE ELSE STRONGLY RECOMMENDED...
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Comment on agent fees
Excellent
Was this helpful? Yes
Areas covered
  • England
  • Wales
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ23,500
  • Max: ยฃ2,735,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

NAEA ARLA




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 0 2 209 8 1 0 4 9
Adam Day Adam Day
Managing Director
21 reviews

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Joseph Lee - no image available Joseph Lee
Regional Property Consultant (
12 reviews

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Duncan Wallace Duncan Wallace
Senior Sales Consultant
16 reviews

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Olivia Pirrit Olivia Pirrit
Senior Sales Consultant
21 reviews

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Phil Thackery Phil Thackery
North West Regional Consultant
7 reviews

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Martin Tune Martin Tune
North Regional Consultant
12 reviews

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Craig  - upload your photo Craig
3 reviews

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Michael  - no image available Michael
1 reviews

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James Venning - upload your photo James Venning
4 reviews

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Alasdair Melville - no image available Alasdair Melville
Lettings Manager
0 reviews

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Magdalena Lora - upload your photo Magdalena Lora
1 reviews

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Mark Farebrother - upload your photo Mark Farebrother
1 reviews

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Daniel Deller - upload your photo Daniel Deller
1 reviews

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Neil Mugford Neil Mugford
South East Regional Consultant
5 reviews

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Tori Smith - no image available Tori Smith
Sales Team
4 reviews

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Ben Deacon Ben Deacon
South East Regional Consultant
4 reviews

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Lauren Watkins Lauren Watkins
Sales Consultant
14 reviews

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Kym Chapman - no image available Kym Chapman
Sales Administrator
3 reviews

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Patience  - upload your photo Patience
1 reviews

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Jamie Dugdale Jamie Dugdale
Sales Consultant
0 reviews

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Sara Talts Sara Talts
East Midlands Brand Ambassador
0 reviews

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Damian Smeaton Damian Smeaton
North Regional Consultant
0 reviews

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Jasvinder Sohal - upload your photo Jasvinder Sohal
1 reviews

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Sunny Ganger - upload your photo Sunny Ganger
0 reviews

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Tori Hill - upload your photo Tori Hill
0 reviews

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Sam Clifton - upload your photo Sam Clifton
0 reviews

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Job vacancies

Please see a list of jobs available

Fees

Three options to sell your home:

Option 1: No sale, no fee. Then 0.6% on completion
Option 2: ยฃ149 up front. Then 0.3% on completion
Option 3: ยฃ299 up front. Then ยฃ299 on completion

Fully managed letting service: ยฃ99 up-front and then ยฃ50 per month
Tenant Finding Service ยฃ99 up-front and ยฃ99 on-completion

Unlike other agents, all of our fees include VAT.
Last updated at 4:08 PM 22/07/2016 by allAgents

Complaints Procedure

As members of the Property Ombudsman, we adhere to their complaints procedure.
Last updated at 4:08 PM 22/07/2016 by allAgents

Awards won by Hatched, Hitchin SG5 1HX

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