• Tim Reinardy
    Tim Reinardy
  • Dalan Ismet
    Dalan Ismet
  • claim your profile
    Olivia Duvenhage
  • upload your photo
    Bobby Perfect
  • claim your profile
    George Collins
  • Ben Daines
    Ben Daines
  • upload your photo
    Natasha Meade
  • Sandra Rosenberger
    Sandra Rosenberger
  • Kay Kendall
    Kay Kendall
Hastings International is one of the premier estate agents in Rotherhithe and Surrey Quays and has established an unrivalled reputation for delivering an efficient service. Located on Rotherhithe Street and headed by Paul Curtis, this office covers all types of property for sale and rent in Rotherhithe, Surrey Quays and Canada Water. Rotherhithe Property Our selection of property in Rotherhithe suits many different needs, whether you are a professional or a family. Property here costs less th Read full description...an its waterside neighbours Shad Thames and Canary Wharf and the proximity of the Jubilee Line means that Rotherhithe strikes an attractive balance between price and location. There is a large range of property in Rotherhithe available, including beautifully restored warehouse conversions, period homes and brand new riverside developments. The area is a short distance away from the lively bars and restaurants located in Tower Bridge and other central London locations. Living in Rotherhithe Our selection of property in Rotherhithe suits many different needs, whether you are a professional or a family. Property here costs less than its waterside neighbours Shad Thames and Canary Wharf and the proximity of the Jubilee Line means that Rotherhithe strikes an attractive balance between price and location. There is a large range of property in Rotherhithe available, including beautifully restored warehouse conversions, period homes and brand new riverside developments. The area is a short distance away from the lively bars and restaurants located in Tower Bridge and other central London locations.
Hastings International

167b Rotherhithe Street Rotherhithe, London
Greater London
SE16 5QW

020 7231 1066
Nov 03,2017
Minithumbup
Tim Reinardy
Sandra Rosenberger
By: 'C Austin'
Nov 03,2017
0 people found
this helpful
We found them professional and helpful throughout the whole process. We had initially considered an online only estate agent mainly because of the cost, but they more than justified their fee by getting us multiple, serious offers within only a couple of days, helping with all the preparations and arrangements and putting in a lot of effort to get us to exchanging contracts despite many complications towards the end. If we were having to manage this ourselves, I think there were many points wh...
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Comment on agent fees
Their fees are failry typical for high street estate agents and at the start of the process, the fees seem a lot, but by the end, with hind sight they are more than worth it and we wouldn't do it differently.
Was this helpful? Yes
By: Sandra
Nov 03, 2017
View all comments (1)
Thank you so much Chris, we appreciate your kind words. It was a pleasure working with you - please don't hesitate to contact us if you need anything. Good luck with your move to your new home! ...
Oct 26,2017
Minithumbup
Dalan Ismet
By: 'HappyMover'
Oct 26,2017
0 people found
this helpful
Dalan swiftly assisted me in finding my ideal property, he was very helpful from the start. With his expertise it made the process easy from start to finish, we had a tight deadline and Dalan helped us through every step to ensure we could move when we needed. Job well done!...
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Comment on agent fees
Fair compared to other agents
Was this helpful? Yes
Oct 24,2017
Minithumbup
Sandra Rosenberger
By: 'Roberto'
Oct 24,2017
1 people found
this helpful
It was a pleasure to work with Sandra. She was always happy to help, replied promptly to all my messages and questions, and was flexible to meet at short notice when it was required. I strongly recommend her....
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Was this helpful? Yes
Oct 24,2017
Minithumbup
Sandra Rosenberger
By: 'ERBJETS'
Oct 24,2017
1 people found
this helpful
Sandra was delightful. She was polite, efficient, always available and helpful. I would highly recommend her to other prospective buyers!...
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Was this helpful? Yes
Oct 06,2017
Minithumbup
Tim Reinardy
By: 'Vegman'
Oct 06,2017
1 people found
this helpful
Tim Reinardy provided a great service. As we live a long way from the sale property we had to rely on Hastings to do the viewings and hold keys. Tim was helpful in recommending local solicitors and in liaising with them and ourselves to overcome a technical problem that caused a delay in the sale. He "went the extra mile", and was always friendly and courteous....
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Comment on agent fees
at 1.5% plus vat, I guess this is average
Was this helpful? Yes
Sep 27,2017
Minithumbup
Tim Reinardy
Sandra Rosenberger
By: 'Gimena'
Sep 27,2017
1 people found
this helpful
Tim and Sandra were super efficient and always helped with my queries and concerns. They put me in touch with people that supported my journey (solicitors, mortgage advisor) from start to end, making it easier....
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Was this helpful? Yes
Sep 27,2017
Minithumbup
Tim Reinardy
By: 'Alex'
Sep 27,2017
1 people found
this helpful
Very prompt, quick and efficient service and I look forward to doing business again in the near future, I would definitely recommend Tim as an agent....
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Was this helpful? Yes
Sep 05,2017
Minithumbdown
By: 'sgolubev'
Sep 05,2017
0 people found
this helpful
The worst customer service possible: after a skilled sales pitch, you're left in incapable hands of unprofessional unknowledgable careless soulless "management", who can't be bothered to resolve the most basic issues....
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Comment on agent fees
Bad
Was this helpful? Yes
Aug 11,2017
Minithumbup
Tim Reinardy
By: 'Nick H'
Aug 11,2017
1 people found
this helpful
Excellent assistance from Tim to ensure the process was completed as smoothly as possible. Always on tops of things, he was available to facilitate and drive progress on both sides of the purchase....
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Was this helpful? Yes
Aug 09,2017
Minithumbdown
By: 'Very angry tennant'
Aug 09,2017
1 people found
this helpful
Where do I begin! I can not explain the grief we are going through to get our deposit back after 7 weeks of vacating the property. We paid for a professional cleaning team at the end of our tennancy only to be told they need to do another one for almost £500!! We agreed to this to speed up the process of our £2400 deposit back, but we are still waiting!!! We were told about a seperste heating bill that we had to pay a month before we left which didn't add up so we disputed it, only...
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Comment on agent fees
Terrible
Was this helpful? Yes
By: nayanatara
Oct 18, 2017
View all comments (1)
Hello, we are currently having the same trouble as you, its been 8 weeks and we still haven't received our deposit back even after agreeing to the landlords terms. Have you received your deposit yet? ...
Apr 07,2017
Minithumbup
Tim Reinardy
Natasha Meade
By: 'Ari'
Apr 07,2017
2 people found
this helpful
They were good. They did a lot of extra work to help as there was a lot of information missing on the property. I did have one issue - I was trying to organise a survey and they wouldn't answer emails or give the key to concierge. The surveyor turned up twice with no key. But overall I'd recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 22,2017
Minithumbup
Tim Reinardy
By: 'JBourne'
Mar 22,2017
1 people found
this helpful
Tim was very helpful and friendly, quickly responding to my emails/calls and helping out to make the completion go through on the day....
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Was this helpful? Yes
Feb 15,2017
Minithumbdown
By: 'N/A'
Feb 15,2017
6 people found
this helpful
The worst estate agency I have rented through. When we need something doing (i.e receiving a fob to get into the building) we have to wait weeks for anything to be rectified. When they need something from us they come kicking and screaming to get whatever they want. Our landlord is looking to sell and they are looking for investors, yet will not go the extra mile to arrange viewings and when viewings are arranged they don't turn up wasting my time (this has happened 3 times now). They are...
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Comment on agent fees
Anything they do is to try and get more money from us.
Was this helpful? Yes
Feb 09,2017
Minithumbup
Tim Reinardy
By: 'Alan Russell'
Feb 09,2017
1 people found
this helpful
I cannot praise Tim Reinardy highly enough. Tim is a consummate professional and ace negotiator. I got a lot of interest from potential buyers from the word go and a firm offer within days. The Hastings team provided first class customer service throughout the sale and I always had confidence in them. And since I got an outcome that far exceeded my expectations, I am happy to recommend them wholeheartedly. Very well done....
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Comment on agent fees
Good. You get what you pay for.
Was this helpful? Yes
Dec 22,2016
Minithumbup
Tim Reinardy
By: 'Carol'
Dec 22,2016
1 people found
this helpful
Very helpful with my search and negotiation and finalising my offer. I would recommend to friends and family. Thank you...
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Was this helpful? Yes
Dec 11,2016
Minithumbdown
By: 'Georgina Malone'
Dec 11,2016
5 people found
this helpful
Having rented through Hastings for over 16 years, being an absentee landlord, we soon discovered that they had not checked on our property, found the flat to be sub-let and no inventory was carried out. After giving them the opportunity to reply to my feedback they did not have the decency to reply. I therefore cannot recommend them and would not use them again....
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Was this helpful? Yes
Dec 08,2016
Minithumbup
Tim Reinardy
By: 'Stephen Ray - joint receiver.'
Dec 08,2016
1 people found
this helpful
Tim carried out a very much needed professional and management service for his clients the joint Receivers of the property...
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Comment on agent fees
A most competitive fee structure gladly agreed.
Was this helpful? Yes
Dec 02,2016
Minithumbup
Bobby Perfect
By: 'Eva Lee & Alvin Cheung'
Dec 02,2016
1 people found
this helpful
This is the first time we connect to Hastings for letting at Stratford TIQ. The services provided by Bobby Perfect and his team are swift and excellent. They followed up some remaining decorations, A win-win contract was negotiated and secured in matters of days, thus we do not have to be suspended in a long waiting. This should be the beginning of a long and sweet cooperation....
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Comment on agent fees
Excellent
Was this helpful? Yes
Oct 15,2016
Minithumbdown
Dalan Ismet
By: 'LuckyTenant'
Oct 15,2016
5 people found
this helpful
Absolutely spot on with the other bad reviews. He was late as mentioned by other reviewers and was accepting all requests I had initially. But beware as this is only until you agree and sign. This office has a form that if you sign then anything you leave out cannot be discussed or requested afterwards. By the way, the office is not making any questions or asking the landlord of any of your requests until you sign the following: The following is a final and definitive list of all conditions y...
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 02,2016
Minithumbdown
Dalan Ismet
By: 'renter'
Oct 02,2016
5 people found
this helpful
- Lied continuously about the situation with our renting offer - Was late to some appointments - Didn't showed up at all to some appointments Overall employed suspicious sales practices. As other reviews suggest, this person is dangerous and so is this agency. I contacted the agency's director to discuss this gentleman's behaviour, he then decided not to trade with us because we accused them for being a possible scam, even though some of their behaviour suggested they could be one....
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Comment on agent fees
We are awaiting for a refund which they verbally said we qualify for.
Was this helpful? Yes
Sep 13,2016
Minithumbdown
Dalan Ismet
By: 'rent'
Sep 13,2016
3 people found
this helpful
Worst experience I ever had in terms of renting. Almost impossible to reach, says one thing and does other. Be careful....
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Was this helpful? Yes
Sep 06,2016
Minithumbdown
By: 'Anonymous'
Sep 06,2016
4 people found
this helpful
Despite very rarely writing reviews (and particularly non-positive ones), I have to say my experience with this letting agent has been so horrendous that I was prompted to search for this website and put down these words. I couldn't agree more with some of the reviews here, especially those on their unresponsiveness and in contrast, eagerness when it comes to charging money. Our flat essentially had a broken thermometer and microwave which I had raised to their management team for, guess what, 6...
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Was this helpful? Yes
Aug 24,2016
Minithumbup
Tim Reinardy
George Collins
By: 'Garry'
Aug 24,2016
1 people found
this helpful
Excellent service. always looked tater me and responded promptly to my many emails whilst my property was being sold. Thank you....
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Comment on agent fees
Acceptable!
Was this helpful? Yes
Jul 27,2016
Minithumbdown
By: 'c123'
Jul 27,2016
3 people found
this helpful
After over a month of waiting for deposit it still has not cleared into bank account. Inventory matched the check in inventory and so there was no reason to keep the deposit for this length of time. Staff were extremely rude on the phone and lied in emails. Also ignored email requests for updates on the situation and stalled by asking for details over and over again.Ethel Jetta, the woman dealt with on the phone being the worst in terms of telephone manner. Mark Porter also being incompetent at...
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What agent could do to change your mind?
high.
Attached Files
Comment on agent fees
high.
Was this helpful? Yes
Jul 15,2016
Minithumbup
Bobby Perfect
By: 'Steve Dosbon'
Jul 15,2016
1 people found
this helpful
Rented out a new build apartment in Lewisham. Bobby and the team in the back office were responsive, efficient and easy to work with and we are happy with the outcome. I would definately use Hastings again or recommend others to do so and this comes with 25 years of experience renting out properties in London and elsewhere....
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Comment on agent fees
Good value.
Was this helpful? Yes
Jul 13,2016
Minithumbup
Ben Daines
By: 'Davide Romano'
Jul 13,2016
0 people found
this helpful
Ben is the perfect agent, he has the ability to understand well his client's needs and propose the right selection of properties. He offers an excellent and attentive service without being pushy. Highly recommended!...
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Was this helpful? Yes
Jul 11,2016
Minithumbup
Bobby Perfect
By: 'Canada water'
Jul 11,2016
1 people found
this helpful
Bobby Perfect, my agent, knows his work scope. Other agencies are over priced for what they do and sometimes working very slow or slow processing. Bobby found me a great tenant without me having to fly to London. I hope we keep up the good business here....
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Comment on agent fees
Agent's fees is much more reasonable than other agencies. If you can manage the property yourself then you'd save a lot on other agencies fees.
Was this helpful? Yes
Jul 06,2016
Minithumbup
George Collins
By: 'An Wong'
Jul 06,2016
0 people found
this helpful
Prompt and efficient respond. quite detail in his work and understand his job scope well. responsible and confident in his commitment....
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Comment on agent fees
good, fair.
Was this helpful? Yes
By: George Collins
Jul 06, 2016
View all comments (1)
Thank you for your comments Mr. Wong. I hope to work with you again. ...
Apr 30,2016
Minithumbup
Tim Reinardy
George Collins
By: 'Kevin'
Apr 30,2016
1 people found
this helpful
Hastings's acted very quickly to our request most of the times and very responsive. They are always there to pick up the calls or return calls on the same day. The team are very friendly and was never aggressive in expecting us to make any decision regarding the purchase...
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Comment on agent fees
The agent fees are reasonable. We are now using Hastings as our letting agents on the property we purchased from them
Was this helpful? Yes
By: Tim reinardy
May 25, 2016
View all comments (1)
Dear Kevin, Thank you so much for your kind comments, we appreciate your continued business, we also note you have only given Hastings a 2 start rating out of the possible 5 and would ask you to request this be change to a level in line with your excellent review. This will be greatly appreciate. Kind regards Tim ...
Apr 27,2016
Minithumbup
George Collins
Tim Reinardy
By: 'Memona'
Apr 27,2016
0 people found
this helpful
I had and let and sold my property through Hastings International recently, I have found them to be very professional, efficient and helped me throughout the process to achieve a close on the sale. They worked hard to find me a serious buyer, one sale fell through and they used their initiative to find another buyer asap and a better sale price. I was extremely happy with their service and level of professionalism at all times....
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Comment on agent fees
Very Good
Was this helpful? Yes
Areas covered
  • SE1
  • SE3
  • SE8
  • E3
  • SE10
  • SE15
  • SE13
  • SE16
  • E1W
  • E1
  • E14
  • E16
  • E15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 76% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £275,000
  • Max: £800,000

Letting
  • Min: £0
  • Max: £500,000

NAEA ARLA NALS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 4 8 9 19 0 17 0 0 2
Tim Reinardy Tim Reinardy
Branch Manager
36 reviews

About Tim No description set View full profile
Dalan Ismet Dalan Ismet
Senior Lettings Negotiator
8 reviews

About Dalan No description set View full profile
Olivia Duvenhage - upload your photo Olivia Duvenhage
Renewal Negotiator
0 reviews

About Olivia No description set View full profile
Bobby Perfect - no image available Bobby Perfect
Lettings Manager
7 reviews

About Bobby No description set View full profile
George Collins - upload your photo George Collins
5 reviews

About George No description set View full profile
Ben Daines Ben Daines
Lettings Negotiator
2 reviews

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Natasha Meade - no image available Natasha Meade
1 reviews

About Natasha No description set View full profile
Sandra Rosenberger Sandra Rosenberger
Sales Negotiator
4 reviews

About Sandra No description set View full profile
Kay Kendall Kay Kendall
Renwals Clerk
0 reviews

About Kay No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 2:13 PM 19/01/2016 by Tim Reinardy

Complaints Procedure

No procedure set.
Last updated at 2:13 PM 19/01/2016 by Tim Reinardy

Awards won by Hastings International, London SE16 5QW

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