• Tim Reinardy
    Tim Reinardy
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    Dalan Ismet
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    Olivia Duvenhage
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    Bobby Perfect
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    Zack Dennington
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    Dora Kiss
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    George Collins
  • Ben Daines
    Ben Daines
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    Chloe Dowling
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    Natasha Meade
Hastings International is one of the premier estate agents in Rotherhithe and Surrey Quays and has established an unrivalled reputation for delivering an efficient service. Located on Rotherhithe Street and headed by Paul Curtis, this office covers all types of property for sale and rent in Rotherhithe, Surrey Quays and Canada Water. Rotherhithe Property Our selection of property in Rotherhithe suits many different needs, whether you are a professional or a family. Property here costs less th Read full description...an its waterside neighbours Shad Thames and Canary Wharf and the proximity of the Jubilee Line means that Rotherhithe strikes an attractive balance between price and location. There is a large range of property in Rotherhithe available, including beautifully restored warehouse conversions, period homes and brand new riverside developments. The area is a short distance away from the lively bars and restaurants located in Tower Bridge and other central London locations. Living in Rotherhithe Our selection of property in Rotherhithe suits many different needs, whether you are a professional or a family. Property here costs less than its waterside neighbours Shad Thames and Canary Wharf and the proximity of the Jubilee Line means that Rotherhithe strikes an attractive balance between price and location. There is a large range of property in Rotherhithe available, including beautifully restored warehouse conversions, period homes and brand new riverside developments. The area is a short distance away from the lively bars and restaurants located in Tower Bridge and other central London locations.
Hastings International

167b Rotherhithe Street Rotherhithe, London
Greater London
SE16 5QW

020 7231 1066

Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
This is the first time we connect to Hastings for letting at Stratford TIQ. The services provided by Bobby Perfect and his team are swift and excellent. They followed up some remaining decorations, A win-win contract was negotiated and secured in matters of days, thus we do not have to be suspended in a long waiting. This should be the beginning of a long and sweet cooperation....
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Comment on agent fees
Excellent
Was this helpful? Yes
Oct 15,2016
Minithumbdown
By:
Oct 15,2016
1 people found
this helpful
Absolutely spot on with the other bad reviews. He was late as mentioned by other reviewers and was accepting all requests I had initially. But beware as this is only until you agree and sign. This office has a form that if you sign then anything you leave out cannot be discussed or requested afterwards. By the way, the office is not making any questions or asking the landlord of any of your requests until you sign the following: The following is a final and definitive list of all conditions y...
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 02,2016
Minithumbdown
By:
Oct 02,2016
1 people found
this helpful
- Lied continuously about the situation with our renting offer - Was late to some appointments - Didn't showed up at all to some appointments Overall employed suspicious sales practices. As other reviews suggest, this person is dangerous and so is this agency. I contacted the agency's director to discuss this gentleman's behaviour, he then decided not to trade with us because we accused them for being a possible scam, even though some of their behaviour suggested they could be one....
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Comment on agent fees
We are awaiting for a refund which they verbally said we qualify for.
Was this helpful? Yes
Sep 13,2016
Minithumbdown
By:
Sep 13,2016
2 people found
this helpful
Worst experience I ever had in terms of renting. Almost impossible to reach, says one thing and does other. Be careful....
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Was this helpful? Yes
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
3 people found
this helpful
Despite very rarely writing reviews (and particularly non-positive ones), I have to say my experience with this letting agent has been so horrendous that I was prompted to search for this website and put down these words. I couldn't agree more with some of the reviews here, especially those on their unresponsiveness and in contrast, eagerness when it comes to charging money. Our flat essentially had a broken thermometer and microwave which I had raised to their management team for, guess what, 6...
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Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
1 people found
this helpful
Excellent service. always looked tater me and responded promptly to my many emails whilst my property was being sold. Thank you....
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Comment on agent fees
Acceptable!
Was this helpful? Yes
Jul 27,2016
Minithumbdown
By:
Jul 27,2016
3 people found
this helpful
After over a month of waiting for deposit it still has not cleared into bank account. Inventory matched the check in inventory and so there was no reason to keep the deposit for this length of time. Staff were extremely rude on the phone and lied in emails. Also ignored email requests for updates on the situation and stalled by asking for details over and over again.Ethel Jetta, the woman dealt with on the phone being the worst in terms of telephone manner. Mark Porter also being incompetent at...
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What agent could do to change your mind?
high.
Comment on agent fees
high.
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
1 people found
this helpful
Rented out a new build apartment in Lewisham. Bobby and the team in the back office were responsive, efficient and easy to work with and we are happy with the outcome. I would definately use Hastings again or recommend others to do so and this comes with 25 years of experience renting out properties in London and elsewhere....
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Comment on agent fees
Good value.
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Ben is the perfect agent, he has the ability to understand well his client's needs and propose the right selection of properties. He offers an excellent and attentive service without being pushy. Highly recommended!...
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Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
1 people found
this helpful
Bobby Perfect, my agent, knows his work scope. Other agencies are over priced for what they do and sometimes working very slow or slow processing. Bobby found me a great tenant without me having to fly to London. I hope we keep up the good business here....
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Comment on agent fees
Agent's fees is much more reasonable than other agencies. If you can manage the property yourself then you'd save a lot on other agencies fees.
Was this helpful? Yes
Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
Prompt and efficient respond. quite detail in his work and understand his job scope well. responsible and confident in his commitment....
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Comment on agent fees
good, fair.
Was this helpful? Yes
By: George Collins
Jul 06, 2016
View all comments (1)
Thank you for your comments Mr. Wong. I hope to work with you again.....
Apr 30,2016
Minithumbup
By:
Apr 30,2016
1 people found
this helpful
Hastings's acted very quickly to our request most of the times and very responsive. They are always there to pick up the calls or return calls on the same day. The team are very friendly and was never aggressive in expecting us to make any decision regarding the purchase...
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Comment on agent fees
The agent fees are reasonable. We are now using Hastings as our letting agents on the property we purchased from them
Was this helpful? Yes
By: Tim reinardy
May 25, 2016
View all comments (1)
Dear Kevin, Thank you so much for your kind comments, we appreciate your continued business, we also note you have only given Hastings a 2 start rating out of the possible 5 and would ask you to request this be change to a level in line with your excellent review. This will be greatly appreciate. Kind regards Tim....
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
I had and let and sold my property through Hastings International recently, I have found them to be very professional, efficient and helped me throughout the process to achieve a close on the sale. They worked hard to find me a serious buyer, one sale fell through and they used their initiative to find another buyer asap and a better sale price. I was extremely happy with their service and level of professionalism at all times....
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Comment on agent fees
Very Good
Was this helpful? Yes
Apr 14,2016
Minithumbup
By:
Apr 14,2016
0 people found
this helpful
Ben was really helpful, who helped me find the right place in an adequate time frame as well as providing a 5 star service, would recommend to anybody and as a first choice....
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Was this helpful? Yes
Apr 13,2016
Minithumbup
By:
Apr 13,2016
0 people found
this helpful
Tim provide a personal service which was very much valued and was a great help in driving the transaction through in good time....
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Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
Tim Reinardy was very helpful from when we first met him.As we live in Cumbria Tim was àble to help us find the necessary people such as house clearance.We were kept well informed and we are pleased with the service....
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Comment on agent fees
The fee negotiated was reasonable.
Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
8 people found
this helpful
EXTREMELY UNPROFESSIONAL!! We have fought for months to get water damages repaired in the property and we found out that the landlord had not been informed at all. Although we paid the rent and all the fees in time, we were never refunded for for the lack of utilities. Our complaints were never heard and we got to the point were our calls and email were also ignored. We are particularly disappointed by the unprofessional work of the management team for lettings. We felt ignored, violated and bu...
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Comment on agent fees
Bad
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
Tim and George sold our flat quickly and an excellent price.They were very reactive and nice. One thing was not great, they told me I could leave a sofa in the flat and would remove it. They probably forget about it, so I had to pay the buyer who removed it...
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 25,2016
Minithumbup
By:
Feb 25,2016
0 people found
this helpful
I felt that the level of service from different people was mixed and varied, hence the rating, due to lack of consistency....
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Was this helpful? Yes
Feb 11,2016
Minithumbup
By:
Feb 11,2016
0 people found
this helpful
I am generally very wary of estate agents. But Bobby almost changed my opinion :-) He was professional, responsive, and efficient. I would definitely use Hastings again....
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Comment on agent fees
Not bad if you get out of the renewal fees
Was this helpful? Yes
Jan 28,2016
Minithumbup
By:
Jan 28,2016
0 people found
this helpful
Tim has been exceptional in every sense of the word. For a number of reasons our particular transaction has been difficult, protracted and frustrating. Tim has been very diligent in ensuring that all parties pressed forward and were kept informed of any issues or roadblocks. Most importantly, Tim was patient and helpful with every question and concern that we raised. I am clear that we could not have been successful in our purchase without Tim's help. I would recommend Tim without reservation....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
Having been looking to buy for a long time, I had been messed around by a number of agents on a number of other properties before coming to view a property put on the market by Hastings International. Tim was my initial contact in setting up the viewing. Having previously dealt with over 30 agents, even from the start Tim was one of the few agents that I had come across that actually followed up on a promise to give me a call back to arrange the viewing itself. The viewing itself, and most s...
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Was this helpful? Yes
Dec 12,2015
Minithumbup
By:
Dec 12,2015
0 people found
this helpful
Tim was very fast and responsive. He gave us data which other agents were unable to provide. Also he was always available on mail and phone....
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Was this helpful? Yes
Dec 08,2015
Minithumbup
By:
Dec 08,2015
0 people found
this helpful
Ihave been using Hastings as my letting agent for many years now and they have always found me high quality tenants ensuring little or no problems during their tenancies. I had occasion to contact them yesterday regarding a valuation. I spoke to the Manager, Tim Reinardy, who knows the area very well. He was extremely helpful and most efficient and I would recommend him to anyone in the area who needs assistance with lettings or sales. Keep up the excellent work Tim....
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Comment on agent fees
As I have been with Hastings for some time, they have discounted their fees to me on renewal of a tenancy.
Was this helpful? Yes
Nov 28,2015
Minithumbup
By:
Nov 28,2015
0 people found
this helpful
The staff at Hastings were very professional, and I was able to view and secure the property quickly, with plenty of assistance along the way. They were prompt in providing information and at answering questions, and I was very happy with the service....
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Was this helpful? Yes
Nov 27,2015
Minithumbup
By:
Nov 27,2015
0 people found
this helpful
We found a new property to rent in Canada Water area through Hastings International. We would like to recommend especially two of their staff members: Shahid Miah and Dora Kiss. Shahid did two viewings with us, and also showed us another new property that was matching our criteria in the same area. Shahid is professional, responsive and very friendly. Being foreigners, we had a few questions about the contract and very kindly, Dora spent time to explain them to us and clarify a few points in th...
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Was this helpful? Yes
Nov 25,2015
Minithumbdown
By:
Nov 25,2015
7 people found
this helpful
Terrible agency as a landlord. They have invoiced me for some work in my flat which were never done. It took me 6 months fight with them to get my money back. They pay me back the rent very late (2 weeks after my tenants paid their rent). Once my tenants have moved out, they have never given me back my deposit (emergency fund) despite several calls and emails. They never answer to emails. This is a band of crooks. Stay away from them !...
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What agent could do to change your mind?
Overprice for the service given (which is non existent)
Comment on agent fees
Overprice for the service given (which is non existent)
Was this helpful? Yes
Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
I had a very pleasant experience dealing with Hastings. A few things which I liked were: 1. The agent was very helpful but at the same time was not pushy at all. Therefore I could look at my options at my leisure without feeling pressured in any way 2. The appointment booking process was efficient with SMS confirmations and reminders. Again the apartment inspection was relaxed, with just the right amount of inputs being provided 3. The booking process itself was smooth, with all next steps clear...
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Comment on agent fees
I think the fees could be a bit lower. It was definitely more than other agents that I've seen in the same area, esp for things like the check-in fees.
Was this helpful? Yes
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
After what was becoming a difficult sales process of my property (involving 2 failed sales over 6 months) I turned to Hasting International for help. They moved fast to get the property marketed, got some viewings booked and then the offers came in. They managed to secure a good offer from first time buyers within days. Impressed is an understatement. This is the type of service any seller would want. I would use them again in a flash. Tim Reinhardy in particular made this cumbersome task seem ...
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Comment on agent fees
Slightly higher than I wanted (but they always are!) In fairness they worked with me to agree a rate.
Was this helpful? Yes
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
We have been renting out our London apartment for more than a year now. When Bobby took over the letting of our apartment, the communication and arrangements between us as a landlord and Hastings as our management/letting agent, improved significantly! Bobby communicates very well about the status & progress of renting out the apartment and the rental market in relation to our apartment. Furthermore Bobby helps to make sure other things within the Hastings company are taken care of, i.e. t...
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Was this helpful? Yes
Areas covered
  • SE1
  • SE3
  • SE8
  • E3
  • SE10
  • SE15
  • SE13
  • SE16
  • E1W
  • E1
  • E14
  • E16
  • E15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £300,000
  • Max: £800,000

Letting
  • Min: £0
  • Max: £500,000

NAEA ARLA NALS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 3 7 6 13 0 11 0 0 2
Tim Reinardy Tim Reinardy
Branch Manager
26 reviews

About Tim No description set View full profile
Dalan Ismet - no image available Dalan Ismet
Senior Lettings Negotiator
7 reviews

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Olivia Duvenhage - upload your photo Olivia Duvenhage
Renewal Negotiator
0 reviews

About Olivia No description set View full profile
Bobby Perfect - no image available Bobby Perfect
Lettings Manager
7 reviews

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Zack Dennington - upload your photo Zack Dennington
2 reviews

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Dora Kiss - upload your photo Dora Kiss
3 reviews

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George Collins - upload your photo George Collins
5 reviews

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Ben Daines Ben Daines
Lettings Negotiator
2 reviews

About Ben No description set View full profile
Chloe Dowling - upload your photo Chloe Dowling
Marketing assistant
0 reviews

About Chloe No description set View full profile
Natasha Meade - no image available Natasha Meade
0 reviews

About Natasha No description set View full profile

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Fees

No fees set.
Last updated at 2:13 PM 19/01/2016 by Tim Reinardy

Complaints Procedure

No procedure set.
Last updated at 2:13 PM 19/01/2016 by Tim Reinardy

Awards won by Hastings International, London SE16 5QW

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