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Harrison Murray

15 Halford Street Leicester
Leicestershire
LE1 1JA

0116 2537722

Nov 24,2015
Minithumbdown
By:
Nov 24,2015
3 people found
this helpful
I am 32 year old, employed woman, living on my own and had taken the property on for 6 months pending the purchase of my own house. Lets put it this way, if I ran my department like this I would have lost my job 100 times over - the worst letting agent I have ever had the displeasure of dealing with. I was lucky that I had a brilliant landlord whom I ended up contacting directly! I would like to take the opportunity to highlight what a disappointing service Harrison Murray and their mainte...
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What agent could do to change your mind?
Remove themselves from the letting market entirely pending a complete shake up of their staff and service levels - a new maintenance department ( i'm not sure if this is outsourced but they are horrendous) and perhaps an education on how to treat their clients?
Was this helpful? Yes
Oct 01,2015
Minithumbdown
By:
Oct 01,2015
2 people found
this helpful
Harrison Murray is a joke. When we first rented our property last year, they said that the place was cleaned. Particularly the stove. That was false, the stove was caked with grim and grease. We ended up purchasing an oven of our own, because we refused to use that nasty thing they left us. Not to mention, the place has a multitude of issues (even to this day). Botched jobs from the builders they bring in. That's if the builders even show up at all. We needed our bath tub replaced, as, I had a s...
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What agent could do to change your mind?
Answer their phones, hire competent staff and competent builders, and get repairs done quickly and properly when tenants need them. Communicate with your builders and inspectors, and stop giving people the run around.
Was this helpful? Yes
Jun 23,2015
Minithumbdown
By:
Jun 23,2015
1 people found
this helpful
This agency is an absolute joke! Customer service is non-existent and I would advise people to stay away from them as far as possible. Unfortunately I only found this website after signing the contract with them. If I would have seen the reviews on this website prior to signing the contract I would have run away as fast as possible in the opposite direction! Terrible experience so far... About two months ago my girlfriend and my 2 year old and myself started renting a house through HM Lettings...
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Was this helpful? Yes
Jun 08,2014
Minithumbdown
By:
Jun 08,2014
0 people found
this helpful
I was a tenant with them until March 2014 and when I left the property they tried to make me pay for a bunch of structural problems. I had to dispute the issue with TDS, which I won but they still refuse to return the deposit, leaving me no option than take further legal action....
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Was this helpful? Yes
Apr 29,2014
Minithumbdown
By:
Apr 29,2014
2 people found
this helpful
Using Harrison Murray Lettings to "manage" the letting of my house has been the most miserable, tiring and worst customer experience of my life. The level of incompetency from start to finish with these people is astounding. The entire letting was mismanaged from the offset with incorrect advertising of the property, witholding payment of rent and deduction from rent of unauthorised repairs and equipment bought for the tenant without our knowledge or any communication on their behalf. ...
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Was this helpful? Yes
Aug 19,2013
Minithumbdown
By:
Aug 19,2013
1 people found
this helpful
We were renting a property for two and a half years and had never been late paying once. We were told out of the blue by our landlord that he may have to sell the property and that he wanted agents too come in and value the place. He said he would let us know ASAP if he decided too go ahead with the sale. On the 31st july we received eight weeks notice too quit. The letter was dated 24th July, it was not sent registered. When I questioned why I had lost a week I was basically refered back too...
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What agent could do to change your mind?
We all understand a contract. But as a tenant that has paid rent on time without fail and maintained the property too a good standard they could have had the decency to let us out of the last two weeks of notice. They were quick enough with the excuses for cheating us out of a whole weeks notice. I wouldn\'t deal with this company. This is our lives they are messing with.
Was this helpful? Yes
Mar 20,2013
Minithumbdown
By:
Mar 20,2013
2 people found
this helpful
Harrison Murray have no idea of the concept of service let alone the ability to deliver it. They say they fully checked the tenant but he turned out to be self employed and only paid the rent on time ONCE in six months. They allowed him to pay by debit/credit card and the funds were never received via a standing order from a bank as per the agreement. HM failed to call back when they promised, supplied paper work late and generally had a "you\'re a landlord, you can afford it" attitud...
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Was this helpful? Yes
Mar 24,2012
Minithumbdown
By:
Mar 24,2012
8 people found
this helpful
I would never recomend this agency to anyone. There are never there when you need them and always behind your feet when they need something from you. They were talking to me one things in person and writing completely the opposite! I am so dissapointed and I am hoping that I will never cross paths with Harrison Muray....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Holly Van-De-Velde - upload your photo Holly Van-De-Velde
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Sacha Avis - upload your photo Sacha Avis
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George Cupac - upload your photo George Cupac
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Awards won by Harrison Murray, Leicester LE1 1JA

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