Happy Lets
Glasgow, G3
4/5, 55 reviews
78% recommended
100% lettings valuation accuracy
80% lettings fee satisfaction
We offer professional tenant and landlord services across Glasgow and North and South Lanarkshire. We are confident that we offer a letting and property management service which exceeds all others in our mission to help people find their happy place. We are committed to the highest standards in letting and ... show more We offer professional tenant and landlord services across Glasgow and North and South Lanarkshire.
We are confident that we offer a letting and property management service which exceeds all others in our mission to help people find their happy place.
We are committed to the highest standards in letting and are LICENSED ARLA MEMBERS so you can rest assured that your investment is in professional and qualified hands.
Whether you are an experienced or new landlord or tenant, we are sensitive to your individual needs and are focused on delivering a service of value.
We believe that the key to a successful let from beginning to end is a committed focus on our service to landlords, tenants and properties alike.
For this reason, at the heart of our day-to-day management service lies one very simple philosophy; HAPPY LANDLORDS, HAPPY TENANTS, HAPPY HOMES.

Opening Hours
Address

Happy Lets
1287 Argyle Street
Glasgow
City of Glasgow
G3 8TL
01413344633

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 80% £267 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 36 11 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Lettings TPOS
Latest Properties

No Properties

“Great experience...”

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Sep 10,2019
Minithumbup
By: 'H&C'
Sep 10,2019
0 people found
this helpful
We had a great experience working with iain at Happy Let's. He was very attentive, at all points of the day, promptly answering any questions we had and making us feel at ease. We would definitely recommend Iain from Happy let's to anyone looking to ...
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Comment on agent fees
N/A
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“Excellent service...”

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Jun 14,2019
Minithumbup
By: 'Bwatson'
Jun 14,2019
0 people found
this helpful
Throughout the entire process of noting interest in the flat to sorting through my work reference and gaurentour, until even after I had moved in Iain has provided great customer service and has always been extremely helpful and patient. He has truly made me feel ...
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“A Great Few Years...”

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Apr 16,2019
Minithumbup
By: 'MikeBlythe'
Apr 16,2019
0 people found
this helpful
My flatmate and I have enjoyed many happy and comfortable years in our property from Happy Lets. The flat is regularly checked over and the team are all incredibly lovely and supportive. We haven't had any major problems with the agency whatsoever in 3 years, and ...
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“Satisfied...”

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Feb 27,2019
Minithumbup
By: 'Heather K'
Feb 27,2019
0 people found
this helpful
I had a fairly smooth process with happy lets. Everything was done via email/phone call and any time I had any queries Iain was quick to answer....
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Comment on agent fees
N/a
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“Answered all our questions regarding moving into our flat...”

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Feb 13,2019
Minithumbup
By: 'Glenn Lamont'
Feb 13,2019
0 people found
this helpful
Iain has been great! I honestly thought he was a manager when he was dealing with us. Answered every question we had...
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Comment on agent fees
Agent had no fees that I’m aware of
Was this helpful? Yes

“Management of my property...”

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Jan 30,2019
Minithumbup
By: 'Mr S Dhillon'
Jan 30,2019
0 people found
this helpful
I have been a landlord with Happy Lets for almost 3 years since I switched from another agency who could not keep me updated on my property without constant chasing at my end. It left me feeling uneasy that I had to be one step ahead ...
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“Profesionales...”

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Jan 19,2019
Minithumbdown
By: 'Alobaidy'
Jan 19,2019
0 people found
this helpful
Thanks Iain for all things that you helped us with. We have received amazing professional deal in term of viewing and filling the form out and everything....
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Comment on agent fees
Great
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“Professional and Friendly...”

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Jan 08,2019
Minithumbup
By: 'Annoymous'
Jan 08,2019
0 people found
this helpful
Iain was professional and friendly to come into contact with. He was very helpful providing everything that I needed and his communication skills were excellent too. He was understanding and put things in place that made it easy for myself to sign the lease and ...
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“Great help...”

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Jan 03,2019
Minithumbup
By: 'MB'
Jan 03,2019
0 people found
this helpful
Iain has been brilliant from the start - very warm and friendly approach but always remained professional. We were in frequent contact but never felt like we were bombarded with messages. He made sure we knew what was happening at each stage of the process ...
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“Customer for over 10 years......”

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Nov 19,2018
Minithumbup
By: 'Pippa Gardner'
Nov 19,2018
0 people found
this helpful
We have been with Happy Lets as a landlord for over 10 years now so that is a testimonial in itself. Everything handled professionally and has been great to see the business grow and develop. They regularly take feedback on board - for example, we were ...
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Comment on agent fees
Very proportionate - it costs a lot when a tenant changes but that is the same everywhere and to be expected. The vetting process is thorough which is very important.
Was this helpful? Yes

“Friendly and quick service...”

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Oct 26,2018
Minithumbup
By: 'MB'
Oct 26,2018
0 people found
this helpful
I found out I had passed the checks for a property the day before I was going on holiday. I told Amanda what my situation was and she quickly processed the paperwork so I could sign it that day. My experience so far with Happy ...
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Was this helpful? Yes
By: Kira Keaney
Oct 29, 2018
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Hi there, Many thanks for your kind comments which have been passed along to Amanda. Amanda shall continue to be your dedicated property manager throughout your tenancy and we have no doubt that your positive experience shall continue! Thanks again and hope you have a fab holiday! ...

“Great Service...”

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Oct 19,2018
Minithumbup
By: 'Anna'
Oct 19,2018
0 people found
this helpful
I am actually gutted I am no longer with Happy Lets. Rented the flat managed by them for the last 3 years and I had no hassle at all. They were very responsive and friendly, always great communication with plenty of notice when it came to ...
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By: Kira Keaney
Oct 23, 2018
View all comments (1)
Hi Anna, Thanks so much for your kind comments; you have been a tenant with us for so long now, certainly is sad that this is no longer the case. You know where we are though should you ever require our assistance. All the very best to you! :) ...

“£240 to clean an ALREADY CLEAN flat - Dreadful experience with Happy Lets - do NOT rent from them...”

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Oct 16,2018
Minithumbdown
By: 'L&S'
Oct 16,2018
3 people found
this helpful
Our "happy lets" experience was anything but "happy". It was, and continues to be, awful. Before we could sign the lease, we had to take out contents insurance from a Happylets preferred insurer. This was an extra monthly cost to us, on top of the £550/...
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By: UNhappy tenant
Dec 08, 2018
View all comments (2)
I am another very unhappy tenant and it is an absolute lie that Happy Lets has 'absolutely no requirement for you to take (insurance) from a preferred insurer'. Prior to signing the contract they tell you you have to buy tenants liability insurance as it is 'a requirement for your tenancy agreement'. More specifically, they have their partners from Let Alliance contact you saying:"We recently completed your references ahead of your move into your new home and they have asked us to contact you ab ...

“Professional well organised team...”

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Jun 02,2018
Minithumbup
By: 'Alasdair'
Jun 02,2018
0 people found
this helpful
I have had my property rented out with Happylets over the 2 years. Having had many agents in the past I was happy to find a team who worked well together and were able to provide a professional service....
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Comment on agent fees
Agent fees were competitive
Was this helpful? Yes
By: Kira Keaney
Jun 06, 2018
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Hi Alasdair, Thanks so much for your kind comments! You have been an absolute pleasure to deal with :) ...

“£282 cleaning bill for an apartment that was clean to a ......”

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Mar 02,2018
Minithumbdown
By: '£282 cleaning bills to clean a clean flat'
Mar 02,2018
3 people found
this helpful
£282 cleaning bill for an apartment that was clean to a high standard. Happylets will also send you emails saying you previously agreed to things that you never agreed to. Liars...
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By: Kira Keaney
Apr 25, 2018
View all comments (1)
Although we are again sorry to hear this and truly believe that you have the complete wrong impression of Happy Lets, we do not want to insult you by repeating the same response to your other reviews on public forums. The only thing we would like to repeat is to remind you that you have been sent our complaints procedure so that we can look into this via the appropriate method and come back to you accordingly. Many thanks. ...

“My happylets experience has been poor to say the least.......”

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Feb 16,2018
Minithumbdown
By: 'Rob'
Feb 16,2018
1 people found
this helpful
My happylets experience has been poor to say the least. Firstly, just days before moving in I was asked to take out contents insurance from a Happylets preferred insurer. This is on top of the £1000 deposit paid. On the day of moving in they will ...
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Was this helpful? Yes
By: Kira Keaney
Feb 19, 2018
View all comments (1)
Hi Rob, We are very sorry to hear that you have had a poor experience with Happy Lets and have looked into these comments; many of which are being mentioned for the first time. With regards to the insurance, this is a very common request which benefits both the landlord & tenant and ensures everyone is as protected as possible. However, it is also a common request from tenants to forego this and if this is the case, we simply ask the landlord whether they are happy to proceed without this ...

“Very painful contacting staffs here, so ignorant and careless. First ......”

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Oct 26,2017
Minithumbdown
By: 'W'
Oct 26,2017
2 people found
this helpful
Very painful contacting staffs here, so ignorant and careless. First year, everything is fine but when we started second year dealing with them. Everything changed. They made a lot of important mistakes ( contrast details, etc) and unprofessional management....
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Was this helpful? Yes
By: Kira Keaney
Dec 05, 2017
View all comments (1)
Hi there, We are of course disappointed to hear your comments and certainly is strange to hear that the first year went smoothly to then change the following year. We appreciate you may want to remain anonymous but if you could send an email directly to the branch manager - kira@happylets.co.uk so that this can be looked into fully. Many thanks. ...

“I have rented my property through Happy Lets for the ......”

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Nov 23,2016
Minithumbup
By: 'NadeemHamid'
Nov 23,2016
2 people found
this helpful
I have rented my property through Happy Lets for the last year after being repeatedly let down by my previous agency. I was hesitant to switch agencies as it just seemed like a headache but all it took was one email and Happy Lets took ...
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Comment on agent fees
Fees were very reasonable
Was this helpful? Yes

“I have rented through Happy Lets for 3 years now and ......”

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Feb 17,2015
Minithumbup
By: 'Poppy Wilde'
Feb 17,2015
1 people found
this helpful
I have rented through Happy Lets for 3 years now and my overall experience has been a good one. From moving in until now they have been quick to resolve any problems with the property and they are always prompt and efficient at communicating with me. ...
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Comment on agent fees
When I first viewed the property it was ‚£395 but I was quickly offered a reduced price when I expressed that felt it was too expensive. The rent has only increased once in the 3 times I've lived there and I have always considered it reasonable.
Was this helpful? Yes

“Have lived in a Happy Lets property for around 18 months ......”

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Jan 29,2015
Minithumbup
By: 'Grant'
Jan 29,2015
1 people found
this helpful
Have lived in a Happy Lets property for around 18 months and I am overall happy with the service provided. During my tenancy I have raised a couple of issues with Happy Lets/Happy Homes, all which have been fixed. All the staff I have spoken ...
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Was this helpful? Yes

“Happy lets have been a good landlord - their staff ......”

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Nov 05,2014
Minithumbup
By: 'CWooll'
Nov 05,2014
1 people found
this helpful
Happy lets have been a good landlord - their staff are quick to respond to queries and always professional, yet friendly. Never had any negative experiences with them!...
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“Overall I had an good experience with Happy Let's. We ......”

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Oct 28,2014
Minithumbup
By: 'Gemma'
Oct 28,2014
1 people found
this helpful
Overall I had an good experience with Happy Let's. We received reasonably quick responses to any enquires through e-mails or calls. In general over the last 12 months we received a good service....
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Comment on agent fees
Good price for location of flat.
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“I was disappointed by the general lack of dilligence and ......”

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Oct 23,2014
Minithumbdown
By: 'Lukasz'
Oct 23,2014
3 people found
this helpful
I was disappointed by the general lack of dilligence and always felt like I was bothering the agents with my petty problems like rats, mushrooms growing in my bedroom or being flooded. Overall the score is average as all the problems were eventually fixed and ...
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Comment on agent fees
Asking me to pay ‚£12.50 or fill this questionaire? Goes without saying
Was this helpful? Yes

“Pamela was really pleasant and eager to help at every ......”

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Oct 16,2014
Minithumbup
By: 'Joan'
Oct 16,2014
1 people found
this helpful
Pamela was really pleasant and eager to help at every stage of our moving in process. We were given a second viewing which was really helpful as well. We were lucky enough to live next to Happy Lets making communication easier as we could pop ...
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“I would recommend HappyLets to every prospective tenant. When I ......”

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Oct 06,2014
Minithumbup
By: 'Annalena'
Oct 06,2014
0 people found
this helpful
I would recommend HappyLets to every prospective tenant. When I first moved into the property I found it clean and tidy and all the appliances were in working order. Throughout my tenancy some minor issues aros which were dealt with by HappyLets in a timely ...
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“Overall my dealings with Happy Lets left my angry and ......”

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Sep 30,2014
Minithumbdown
By: 'Joe Clerke'
Sep 30,2014
6 people found
this helpful
Overall my dealings with Happy Lets left my angry and frustrated. We had a number of issues with our flat which despite repeatedly drawing their attention to were either not addressed or poorly addressed. These were namely damp, a cracked window and broken door handles, ...
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Was this helpful? Yes
By: Happy Lets
Oct 01, 2014
View all comments (1)
I am sorry to hear that, overall, you are not happy with the service you received. We absolutely do not want tenants to leave us feeling angry, frustrated and it is especially disappointing to hear that you would 'systematically avoid Happy Lets when looking for a flat'. I hope that I can address the points raised and that this may go some way in having you consider using our services again; I would hate for you to miss out on your dream property on the basis that it is managed by our agency ...

“The whole process with the letting agent from the initial ......”

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Sep 26,2014
Minithumbup
By: 'Joseph_W_P'
Sep 26,2014
1 people found
this helpful
The whole process with the letting agent from the initial application for the property to the final days of the tenancy was handled smoothly. Any and all issues arising, such as repairs, where handled promptly and effectively. Problems caused by other tenants where also handled ...
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“Happy Lets are a great letting agents! I never had ......”

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Sep 12,2014
Minithumbup
By: 'Gem'
Sep 12,2014
1 people found
this helpful
Happy Lets are a great letting agents! I never had a single issue with any maintenance that needed addressing. It was all sorted immediately. The staff are friendly, kind and understanding of any questions you have before signing a lease. The property I was in ...
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“The flat was in a good condition and we got ......”

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Sep 04,2014
Minithumbup
By: 'Marco A. Rios'
Sep 04,2014
2 people found
this helpful
The flat was in a good condition and we got exactly what was offered. We had a good experience as tenants of Happy Lets. There were always kind and quick responses to our needs (Specially from Pamela Edwardson). We had only one major problem with ...
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Comment on agent fees
everything was ok
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“Happy Lets is a great letting agency. They were the ......”

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Sep 03,2014
Minithumbup
By: 'Shebabe2014'
Sep 03,2014
2 people found
this helpful
Happy Lets is a great letting agency. They were the first agency i ever Let from and I have been surprised with their level of service which has been excellent. They've always responded promptly to requests for repairs etc and all staff i have dealt ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We apologise if you have had an experience that has caused you a need to complain.
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email glasgow@happylets.co.uk for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Last updated at 3:22 PM 01/12/2017 by Kira Keaney

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