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Hannells

55-57 High Street Chellaston Barrow upon Trent
Derbyshire
DE73 6TB

01332 705505
Sep 02,2017
Minithumbup
By: 'Daisy22'
Sep 02,2017
0 people found
this helpful
Absouloute RUBBUSH no other words I could find to describe this agency .how do they manage to sell any of their properties is beyond me !!! The way they treat people is disgusting.,always thought sales people were meant to be good with people ...what a joke with these people . Just wish I knew how to take oue complaint further. Sickend!!!!...
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Comment on agent fees
Rubbish
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By: michael brain
Sep 05, 2017
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we are really sorry that it seems our customer service has not met yours or it would seem our normal standards on this ocassion , we take our customer service very seriously and we do have a complaints procedure in house and external , we are extremely keen to know where and how we have not come up to our normal standard on this occasion ,so please if you would email your complaint to alison@hannells.co.uk and i can assure you we will attend to this as soon as possible ...
Aug 03,2017
Minithumbdown
By: 'mr p'
Aug 03,2017
5 people found
this helpful
can only describe has the worse experience we have had from both buying and selling ,no communication just excuses ,over value your house then say its about area , no viewings even though other properties did, and when it comes to buying even worse cant be bothered to chase up things you do the work...
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By: michael brain
Aug 18, 2017
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i am the md of hannells , i have no complaint come across my desk, i take customer service very seriously if you would like to discuss please get in touch ...
Oct 01,2013
Minithumbdown
By: 'Sarah'
Oct 01,2013
4 people found
this helpful
I am currently looking to purchase a house, and also selling mine. After a number of people armed me against hannells I decided not to go with them. Thankfully I didn\'t. I have phoned them on a. Umber of occasions regarding properties they have advertised. The staff are rude, can not be bothered with your queries, do not offer any other properties for sale nearby. I have phoned other estate agents who have been so friendly and helpful. I suggest a revamp in staff because I am not the only one s...
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What agent could do to change your mind?
Staff need to be more friendly and polite, try and be enthusiastic with potential customers.
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Feb 09,2013
Minithumbdown
By: 'Dave'
Feb 09,2013
5 people found
this helpful
My daughter provided a large payment to cover sale of herhouse and solicitor fees. Whilst the house was for sale they constantly had to chase them to get viewings and felt as if the staff were not interested. Unfortunately due to personal circumstances they could not proceed to sell and requested money back which was not used for the legal side of the sale. Despite only a few adverts and little help from the sales team they refused any refund. I would definately not recomend use of this agent....
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By: MGB
Jun 14, 2013
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The lady in question agreed to use our services, we offered two types of package, because the market wasn't very good at this time, we offered our normal fee, which the lady would have had to pay our fees , solicitors fees buying and selling , and EPC charges, or we offered a greatly reduced fee (To assist people to get on the market), which included all the of the services mentioned , this enabling her to budget the move more easily, and also saving hundreds of pounds on normal fees. we did as ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £170,000
  • Max: £170,000

Letting No data



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Awards won by Hannells, Barrow upon Trent DE73 6TB

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