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Hamptons International

26a Carfax Horsham
West Sussex
RH12 1EE

01403 839743

Dec 11,2014
Dec 11,2014
0 people found
this helpful
Given completly wrong information about how much income we needed to be able to rent this house. 2 weeks from christmas and 6 months pregnant with a 2 year old, i paid them £500 to do referencing and take the house off the market. After we failed referencing, which they knew would happen, they then refused to give us any sort of refund. We got called liars. We needed a guarantor as we didn't earn enough between us, we were told our guarantor would only have to earn enough to make up the di...
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What agent could do to change your mind?
Not conned me out of ‚£500 2 weeks before christmas while 6 months pregnant!
Was this helpful? Yes
By: Jodie Pickles
Dec 11, 2014
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Hamptons International provide all prospective tenants with a guide on the rental process, along with a referencing criteria to ensure the process is fully transparent and affordability can be assess before the referencing procedure is commenced. We are naturally disappointed that Laura believes this was not clearly stated on this occasion, however a full refund was actioned to ensure no financial loss was incurred.....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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