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Hamlet Homes

78 Oxford Road Reading
Berkshire
RG1 7LJ

01189 505 660

Nov 29,2016
Minithumbdown
By:
Nov 29,2016
0 people found
this helpful
Awful! Awful experience. Hamlet Staff/Housing are not worth the hassle. Lack of customer service, communication, ownership of issue and slow to act on issues. Disgusting service - worst have ever experienced. Worst Estate Agents that I have experienced in 6 years. Please do not make the same mistake....
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
2 people found
this helpful
Hamlet Homes have been impressive. Really professional. The communication was clear, they listened to what I wanted when I was first looking for accommodation, and since living in the property, they have responded quickly to any issues or questions I've had. Dan and Gary particularly have bent over backwards at times to make sure we are happy in the house. I don't understand why some of the reviews have been unflattering. I get the impression that they have recruited really strong people to...
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Comment on agent fees
Fine
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
1 people found
this helpful
On the phone they were lovely and accommodating at first. I had booked a viewing and it was fine but I was emailed to say it was cancelled twenty minutes before and just told to call the office and rearrange. I was happy to do that and when I called again it was fine. On the morning of my viewing I had to rearrange again to later that day, which is in no fault the agents but I had work commitments that I could not be late for. I was told my mobile number given was not working and I did not know ...
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Comment on agent fees
N/a
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
7 people found
this helpful
Cheap agency fees and very transparent with all fees,..no hidden fees. Quick with responses. I would highly recommend Hamlet Homes. Thank you for all your help....
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Mar 08,2016
Minithumbup
By:
Mar 08,2016
11 people found
this helpful
My 6 months stay was comfortable. All my housemates were professions all as agent said during viewing. Quiet and well maganed property by them. Check In and check out were comfortable. During check out I met agent Ryan at the property and all went smoothly. Everything discussed and agreed. Deposit returned quickly....
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Mar 02,2016
Minithumbup
By:
Mar 02,2016
11 people found
this helpful
Staff is really helpful.Couple of Maintenence issues raised by me during my stay which were dealt promptly.Good service....
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Nov 02,2015
Minithumbdown
By:
Nov 02,2015
4 people found
this helpful
I've rented with many agents over the years. Ignoring Hamlet's bad reviews and going with them was my biggest mistake. Before moving in: Appointments not kept too - I was waiting 45mins for my rep to get back from a viewing. Contracts all over the waiting table - as I was waiting I could glance over everybody's personal details. I probably could have even taken copies if I'd wanted. Oh and there was a huge bunch of keys for the properties just left on the table too. Staff were having inappropr...
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What agent could do to change your mind?
Lots of fees for everything. I've never paid to leave a property before. Then like I've said before, you can't charge a tenent for an inventory and then not carry it out. Mine was as if the place was new, when there were obvious signs of damage and wear. It never did get updated, even though I re-typed it all for them...
Comment on agent fees
Lots of fees for everything. I've never paid to leave a property before. Then like I've said before, you can't charge a tenent for an inventory and then not carry it out. Mine was as if the place was new, when there were obvious signs of damage and wear. It never did get updated, even though I re-typed it all for them...
Was this helpful? Yes
By: Hamlet Homes
Nov 02, 2015
View all comments (1)
Good afternoon Mark, Thank you for your review. As always with these review sites it is very easy to get carried away and portray the agent as being completely useless. In most cases it isn't true instead an exaggerated version of the truth. We are sorry you felt you needed to over exaggerate your grievances rather than coming to us directly and discussing. We aim to provide the highest quality of service and whilst we do appreciate this doesn't always go smoothly, for one reason or ano....
Sep 15,2015
Minithumbup
By:
Sep 15,2015
13 people found
this helpful
Hamlet Homes! Fantastic, they rented my property within 3 days and I could not be happier! The tenants they found are wonderful and I could not promote the company enough! Staff are so diligent with their paperwork and communications! Thank you Justin and co!...
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Comment on agent fees
Hamlet Homes fees are very justified and satisfactory! They are very competitive in their pricing, not the cheapest but high quality, but not the expensive either.
Was this helpful? Yes
Jun 17,2015
Minithumbdown
By:
Jun 17,2015
4 people found
this helpful
Where do I begin, I can't think of one single positive thing about hamlet homes reading. They are all nice and smiles when you walk through the door for the first time right up until you sign a contract with them. The staff were rude and NEVER stuck to their appointments with us, especially in the final months when they wanted to show people around the flat. On one occasion one of the staff nearly broke down the door trying to get in with a potential tenant, trying to come in when I was in the s...
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What agent could do to change your mind?
The fees would be acceptable if they had actually done their job properly, we paid them to be ignored the entire year
Comment on agent fees
The fees would be acceptable if they had actually done their job properly, we paid them to be ignored the entire year
Was this helpful? Yes
Jan 16,2015
Minithumbdown
By:
Jan 16,2015
6 people found
this helpful
would highly recommend to steal clear of this agent. Very unprofessional service, most of the staff are very rude, never seem to understand, care or deal with any problems. I have been left without working appliances, blocked drains, and doors which do not close. I and the others that live in the house have felt threatened by the aggressive workmen that are sent out. And unsafe as the house keys that are meant to be stored with hamlets are left with unknown workmen for days at a time. We hope ...
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By: Hamlet Homes
Mar 21, 2015
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Good afternoon, Thank you for your honest review. However, to provide a balanced view we would like to respond. We attended the property at midnight to turn off the fire alarm after sausages had been burn't. This was avoidable. The drains were blocked due to cigarette butt being discarded outside and subsequently pushed down the drain when it rained resulting in it 'Blocking' The doors were perfectly fine and we received an email apologising it was 'Tenant error' The appliance in question ....
Nov 12,2014
Minithumbdown
By:
Nov 12,2014
4 people found
this helpful
Very rude and arrogant, extortionate fees, were in court for flagrantly flouting HMO regulations. formerly known as Redstones, always change name when in trouble. Same owners...
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What agent could do to change your mind?
Be more professional and understanding, charge less fees, then ‚£300 plus
Comment on agent fees
very high and extortionate fees with add ons . Poor service in exchange
Was this helpful? Yes
By: Hamlet Homes
Mar 21, 2015
View all comments (1)
Good day to you, Thank you for your comments. They have been duly noted. However, your lack of identity and the property address makes it difficult to provide any kind of formal apology or compensation. We would welcome a discussion with you to establish and authenticate the complaint & accusation you have openly made online. Kind regards Hamlet Homes Property....
May 25,2014
Minithumbup
By:
May 25,2014
14 people found
this helpful
Remarkable service! Staff is very friendly and very quick in resolving all issues. I lived in the property for 1 year and any issues I have been dealt with quickly and efficiently. I would definitely use hamlet homes services again. Ajay Shahi...
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Aug 08,2013
Minithumbdown
By:
Aug 08,2013
6 people found
this helpful
Dealing with the agency on a whole was a terrible experience. They were constantly rude, missed arranged meeting times, never delivered on agreements with the property and always had a could not be bothered attitude. The initial list of repairs that was agreed to be done prior to the move date was never fulfilled and constantly put on a status of someone will do it tomorrow, this went on for a year which is why we decided to give up on the property once the tenancy ended. The property itself ...
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What agent could do to change your mind?
Communication. -responding promptly (not just when it suits them) -turning up to arranged meetings Reliability. -Following through with agreements. -Not flat out lieing to tenants and trying to deny it when being caught in the lie.
Was this helpful? Yes
By: Justin Digance
Sep 26, 2013
View all comments (1)
Good day to you, Thank you for your comments. They have been duly noted. However, your lack of identity and the property address makes it difficult to provide any kind of formal apology or compensation. We would welcome a discussion with you to establish and authenticate the complaints you have openly made online. Kind regards For Hamlet Homes....
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