Properties Glasgow - Infiniti Properties
  • Kate Podles
    Kate Podles
  • Ross Hadden
    Ross Hadden
  • Geraldine Jeffrey
    Geraldine Jeffrey
  • Tracey Craig
    Tracey Craig
  • Emma Beattie
    Emma Beattie
  • Alan  Shanks
    Alan Shanks
  • Bianca Manson
    Bianca Manson
Property, legal and financial expertise with a personal touch. Established over the last 15 years Hadden Rankin is founded on the idea that if our clients trust us they will be clients for life. Our experienced team take the time to understand your needs and aspirations and offer a broad range of services to match. Legal and management services include the purchasing and selling of residential and commercial properties, property management, private client work, property investment and renovatio Read full description...n, property leases and other property related matters. Our competitive all-inclusive fee packages provide peace of mind with no unforeseen surprises. Visit our website http://www.haddenrankin.com/ for more details on the services we provide and the current properties available to buy or let.
Hadden Rankin

40 Howe Street New Town, Edinburgh
City of Edinburgh
EH3 6TH

0131 220 5241

Mar 24,2017
Minithumbdown
By:
Mar 24,2017
1 people found
this helpful
We just started renting a Hadden Rankin property and have been quite pleased with our service. Geraldine has been very helpful and quick to take care of any issues. We either have a reply right away or within the next 24 hours whenever we have contacted them. We also quite like that we always speak to Geraldine about our property as opposed to phoning up and speaking to a different person unfamiliar with us/our flat every time we call....
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Mar 24,2017
Minithumbup
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Mar 24,2017
0 people found
this helpful
Hadden Rankin have been managing our flat since 1997. They have always been businesslike, timely and efficient. We are very satisfied with the service they provide. Currently, Alan has had the baton and has been excellent to deal with. We'd recommend them....
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Comment on agent fees
Their fees are reasonable.
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Hi Alan has been helping with our property rental for a number of years now , he is always available for any queries and takes a balanced view when dealing with any issues to ensure that the owner and tenant's get the best advice and outcome. We have recommended Alan and Hadden Rankin to an number of friends....
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Comment on agent fees
Average
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Mar 23,2017
Minithumbup
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Mar 23,2017
0 people found
this helpful
We have rented our flat through Alan for the last three years and are very happy with the service provided. Enquiries have always been dealt with in a timely fashion and any problems with the flat were sorted as a matter of urgency. Alan has managed to keep on top of things for all these years and required minimal effort on our part to keep things running smoothly. I don't normally leave reviews like this, but I feel it is well deserved in this case....
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
1 people found
this helpful
Hadden Rankin have managed my flat for over 20 years. Alan Shanks provides quick efficient answers, and (more importantly) reminders, and warnings of upcoming dates (tenant changes, work needed, etc...). I rest soundly knowing it's all taken care of. Rarely (if ever?) have I needed to intervene, except to set rental levels and to approve the odd bit of maintenance work. Ross Hadden arranged purchase of this flat for me 23 years ago, and they have been great ever since. Friendly, and effici...
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Comment on agent fees
I'm happy with the service, so I haven't checked for years - I think it's 12% of rental income. This is market average for Edinburgh, I believe.
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Alan Shanks has supported me in looking after my rented property for several years now, and I have always had excellent service. He has helped me manage day to day maintenance matters, including liaising with other property owners in the stair. He provided valuable advice about upgrading my property including options for the type of heating I should install. I would recommend Hadden Rankin and Alan for excellent customer service....
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Alan is a great agent to rent with. I have rented my property with H&R for the last 15 years and I have had no issues. Recently Alan has suggested improvements to our property which has helped to increase our rental income. They have a good relationship with the tennants and make regular inspections and updates on the state of the property. As I have a very busy life in Manchester, I know I can trust Alan to take care of my property....
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Comment on agent fees
Agents fees are very good for the service I get. The property is well maintained and the tenants have been happy long term. They survey and suggest improvements for the property which has increased its value. As I have a very busy life, I can trust Alan to look after the property for me.
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
In a very competitive rental market like we have in Edinburgh you want to ensure you have professional, straight forward and accurate people overlooking your property. You also want a responsive feedback when you have a query as a tenant. Thats exactly what Hadden Rankin and Alan Shanks, in particular, offer....
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Excellent professional and prompt advice from Alan Shanks. He has provided great advice on maintenance and legislation matters. Alan has provided fantastic advice and support when we upgraded our property which resulted in a increase to monthly rent. I would highly recommend Hadden Rankin. Great service provided....
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
We have been completely satisfied by the service that HR has given us. Alan and his predecessors have been excellent. We have every confidence in the company recruiting new tenants, identifying problems with the property and offering advice...
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Comment on agent fees
Fees are slightly higher than many other agencies but they do not offer the services that HR does so the fees we pay are well worth it.
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
1 people found
this helpful
We have been letting from Hadden Rankin for almost 7 years. Tracey and Geraldine have provided excellent support and services throughout our tenancy. Any problems we had were promptly addressed and we were treated fairly. Tracey has always been professional with us and provided us service with a personal touch. We would highly recommend using Hadden Rankin services for letting....
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Mar 21,2017
Minithumbup
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Mar 21,2017
1 people found
this helpful
I was incredibly satisfied with the friendliness, helpful nature and quick response rate from the staff at Hadden Rankin. Any queries I had, be it through email or phone call, were quickly responded to. The whole process from beginning to end was fantastic. Emma Beattie in particular has incredible customer service skills and works hard to build a positive rapport with her clients, which is always important when letting a property. I couldn't recommend Hadden Rankin more....
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Comment on agent fees
Good
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Mar 20,2017
Minithumbup
By:
Mar 20,2017
1 people found
this helpful
I have had nothing but fantastic support and service from Hadden Rankings during my 6 years tenancy. Tracey and Geraldine are top professionals and I would recommend them and Hadden Rankin to any prospective tenants....
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Mar 20,2017
Minithumbup
By:
Mar 20,2017
1 people found
this helpful
I have been completely won over by the friendliness, competence, and quality experience that Hadden Rankin has provided for me. They are simply fantastic! I am currently renting a property from them but had not heard of them prior to this. It has been such a pleasant surprise! From the moment I first looked at the property to the signing of the lease, the office has made this process simple and seamless. Geraldine in particular excels at customer service. She is professional and prepared in addi...
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Comment on agent fees
good
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Mar 11,2017
Minithumbup
By:
Mar 11,2017
1 people found
this helpful
Very helpful and informative staff both who have been doing a great job for myself and my family for many years, long may it continue....
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Mar 11,2017
Minithumbup
By:
Mar 11,2017
1 people found
this helpful
A great team at Hadden Rankin Property Management who have renewed my confidence in being an Edinburgh landlord after several years of poor service from other local agents. Customer service from all the staff has been excellent. I would not hesitate in recommending this firm to anyone looking to use their services....
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Mar 11,2017
Minithumbup
By:
Mar 11,2017
1 people found
this helpful
As an overseas landlord re-entering the rental market in Edinburgh having had property managed by Hadden Rankin in past years, once again proved right in choosing this agent. Kate and team have provided a great service, from pre-purchase market/data input to preparing property for letting in a most cost efficient and professional way. Delighted with the service, with every single matter needing attention dealt with. For distant landlords, re-assuring and confidence your property is under the rig...
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Comment on agent fees
No complaints, reasonable, and with staff who are happy to go that bit extra on smaller day to day/more trivial matters. You get more service than the headline fee schedule might suggest.
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Mar 10,2017
Minithumbup
By:
Mar 10,2017
1 people found
this helpful
I am a first time landlord and Hadden Rankin have helped me through the process of letting out my flat at every stage. They have made sure I meet all the legal requirements, and suggested updates to the flat where required. I have been in touch with several members of staff at Hadden Rankin, including Kate Podles and Emma Beattie. I have found all members of staff to be very professional and helpful. They always respond to emails quickly and are ready to answer any questions I might have...
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Mar 08,2017
Minithumbup
By:
Mar 08,2017
1 people found
this helpful
I have Hadden Rankin managing my property whilst I am overseas. Kate has been very professional, efficient and with good knowledge of the market. I've been impressed from the start. She helped me get the property in order for renting and on the market and her advice was appreciated on multiple aspects of the rental....
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Comment on agent fees
Fine with me - you could get cheaper but I'd prefer to pay for the peace of mind whilst I'm away. I also hope that Hadden Rankin will attract the kind of tenants I am looking for.
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Mar 03,2017
Minithumbup
By:
Mar 03,2017
2 people found
this helpful
As a landlord, I have tried a few agents in Edinburgh but never felt completely satisfied with their service. With Hadden Rankin I feel they have been very professional, friendly and approachable. Geraldine has been fantastic!...
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Mar 03,2017
Minithumbup
By:
Mar 03,2017
1 people found
this helpful
I have a small property which I have entrusted into the care of Hadden Rankin, Howe Street, Edinburgh. I have been with them for seventeen years now and there has never been a moment that I have been concerned about my property. Things are dealt with promptly, effectively and efficiently. I am very happy with this. If a tenant has a difficulty I can be 100% certain that Hadden Rankine will resolve it and this is really how a professional company should act. I feel everyone wins in thi...
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Comment on agent fees
Excellent value.
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Feb 21,2017
Minithumbup
By:
Feb 21,2017
2 people found
this helpful
We are based overseas, and we were glad to find Hadden Rankin to help us manage our investment property. The staff have been incredibly helpful and very prompt to respond - something which we greatly appreciate, being so far away. The biggest concern for us when we were looking for a letting agent, was to find an agent who we could trust, and so far we have had a great experience. We look forward to working with Hadden Rankin on various properties for years to come....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
2 people found
this helpful
I have nothing but positive things to say about Geraldine and Tracey - they are a superhero team. We've rented from Hadden Rankin for 4.5 years and they have never failed to surprise us at how quickly they respond and get problems resolved for us. For the first time we feel like we're being treated fairly as tenants (like human beings!). We have had nothing but flawless service as standard including on bank holidays and over Christmas. We are now in the situation where we would like to move some...
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By: Geraldine
Feb 15, 2017
View all comments (1)
Thank you for this feedback, it is much appreciated. ...
Feb 14,2017
Minithumbup
By:
Feb 14,2017
1 people found
this helpful
As landlords we have used HaddenRankin for more than twenty years, which apart from anything else should say a great deal. We have always found the staff patient, informative and helpful beyond what you might ordinarily expect, and willing to go the extra mile. It is especially important for us to have an established relationship with people that are trustworthy, as we do not live in Scotland. I would recommend HaddenRankin without hesitation....
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Comment on agent fees
The fees charged are more than fair when considered against the whole "package" of services delivered.
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
1 people found
this helpful
We rented through HR for around 18 months and found the service for the entire duration to be excellent. The initial viewing, enquiry and letting agreement process was simple and Geraldine was extremely helpful; this continued throughout the duration of our rental period. All problems were dealt with promptly and professionally. We met Tracey on our departure day and again found her to be very professional, polite and helpful. I have rented with a variety of agencies and private landlords over...
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Comment on agent fees
Good - even when it came to reviewing the rental after the initial 12 month period I feel like we were offered a very suitable increase and rationale for this.
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By: Geraldine Jeffrey
Feb 14, 2017
View all comments (1)
Many thanks for taking the time to add a review. Best wishes for you both in your new home. ...
Jan 31,2017
Minithumbup
By:
Jan 31,2017
1 people found
this helpful
Been with this letting agency for nearly 3 years and they are quite simply the best I've ever had in 17 years. They come out the same day if I've had a problem. They have patience with me if I had some issues with the flat which has been a mistake on my part. They go the extra mile. They're extremely knowledgeable. Cannot recommend highly enough. Very flexible as well. They look after the tenant and the owner....
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Comment on agent fees
I'm not familiar with their fees :(
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Jan 04,2017
Minithumbup
By:
Jan 04,2017
1 people found
this helpful
Very impressed with the service from this letting agent. They have managed my property for the last 18 months and every step of the process has been straightforward. Would not hesitate to recommend them to others....
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
2 people found
this helpful
Really great letting agent. Very professional and always on hand to help when needed. Easily contactable as well and always get back to you when they say they will. Whenever we have any issues with our property (which is rare), Geraldine is always on hand to help in an efficient and friendly manner. Would definitely recommend Hadden Rankin when compared with other letting agents I have dealt with they are miles ahead....
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By: Geraldine Jeffrey
Dec 16, 2016
View all comments (1)
Thank you for this review. We are so pleased you are happy with our service. Merry Christmas! ...
Nov 16,2016
Minithumbup
By:
Nov 16,2016
1 people found
this helpful
As an overseas resident, it it important that I have a property management agent that I can trust, who knows my property and who is responsive to deal with my enquiries and any follow up required. Hadden Rankin, particularly Tracey and Geraldine, fulfill all those requirements. Hadden Rankin is particularly strong on following up on issues. Hadden Rankin have been managing my property for over 10 years....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
2 people found
this helpful
I have used Hadden Rankin for over twenty years to find new tenants and carry out the legal side of letting my flat. Geraldine and her assistant, Emma, were all I could hope for in effecting the change. They were patient beyond the call of duty and most helpful at every stage of the process. Their relaxed, friendly and professional support was exemplary....
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Comment on agent fees
Not submitted yet.
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Areas covered
  • EH3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £300,000
  • Max: £300,000

Letting
  • Min: £0
  • Max: £0

SAL LPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 0 13 2 0 0 2 0 2 1
Kate Podles Kate Podles
New Business & Marketing Executive
3 reviews

About Kate No description set View full profile
Ross Hadden Ross Hadden
Partner in the company
2 reviews

About Ross Ross has twenty five year's experience in the property market in Edinburgh and the Lothians. He offers detailed advice in all aspects of residential property, with a particular specialism in residenti View full profile
Geraldine Jeffrey Geraldine Jeffrey
Administrator
14 reviews

About Geraldine No description set View full profile
Tracey Craig Tracey Craig
Lettings Manager
7 reviews

About Tracey No description set View full profile
Emma Beattie Emma Beattie
Lettings Administrator
3 reviews

About Emma No description set View full profile
Alan  Shanks Alan Shanks
Property Manager
9 reviews

About Alan No description set View full profile
Bianca Manson Bianca Manson
0 reviews

About Bianca No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:15 PM 10/03/2017 by Kate

Complaints Procedure

Please contact Liam Stray on lstray@hrpm.com.
Last updated at 12:15 PM 10/03/2017 by Kate

Awards won by Hadden Rankin, Edinburgh EH3 6TH

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