Properties Glasgow - Infiniti Properties
  • Kate Podles
    Kate Podles
  • Ross Hadden
    Ross Hadden
  • Geraldine Jeffrey
    Geraldine Jeffrey
  • Tracey Craig
    Tracey Craig
  • Emma Beattie
    Emma Beattie
  • Alan  Shanks
    Alan Shanks
  • Bianca Manson
    Bianca Manson
Property, legal and financial expertise with a personal touch. Established over the last 15 years Hadden Rankin is founded on the idea that if our clients trust us they will be clients for life. Our experienced team take the time to understand your needs and aspirations and offer a broad range of services to match. Legal and management services include the purchasing and selling of residential and commercial properties, property management, private client work, property investment and renovatio Read full description...n, property leases and other property related matters. Our competitive all-inclusive fee packages provide peace of mind with no unforeseen surprises. Visit our website http://www.haddenrankin.com/ for more details on the services we provide and the current properties available to buy or let.
Hadden Rankin

40 Howe Street New Town, Edinburgh
City of Edinburgh
EH3 6TH

0131 220 5241
Apr 21,2017
Minithumbup
Alan Shanks
Emma Beattie
By:
Apr 21,2017
0 people found
this helpful
I have been letting a property through Hadden Rankin for the last two and a half years and they are excellent to deal with. Alan Shanks is very friendly, approachable and a great letting agent. Emma Beattie is also a pleasure to deal with. Very friendly and efficient. I would highly recommend them to anyone who is looking to rent. Thank you for the fantastic service!...
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By: Emma Beattie
Apr 25, 2017
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Many thanks for your review, we really appreciate it. ...
Apr 06,2017
Minithumbup
Emma Beattie
Geraldine Jeffrey
By:
Apr 06,2017
0 people found
this helpful
My family and I have just relocated back to UK after having lived overseas for many years. It was difficult to arrange a rental from overseas but luckily my sister lives in close proximity to the areas that we wanted to rent in and she was able to check out the properties that we had found online. I didn't want to waste my sister's time, of course, so I examined the photos and descriptions of properties very carefully before asking her to view them. We viewed 3 properties, listed with other agen...
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Comment on agent fees
I have nothing to compare the fees of HR with but they seem reasonable.
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By: Geraldine Jeffrey
Apr 07, 2017
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Thank you for your review, we appreciate your comments and feedback. ...
Mar 31,2017
Minithumbup
Alan Shanks
By:
Mar 31,2017
0 people found
this helpful
As tenants we look for a very professional service from our agents. What can we say about Hadden Rankin. In Alan Shanks we found not only professionalism but a very friendly and approachable person. Alan looks after the landlords interest as the owner but equally our interests as a home-maker. This is a very balanced approach in which you feel like you're in a real partnership. We trust in Hadden Rankin as they trust in us. Simple!...
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Mar 30,2017
Minithumbup
Alan Shanks
By:
Mar 30,2017
0 people found
this helpful
Without doubt having Hadden Rankin looking after my properties was the best decision I have made since becoming a landlord in Edinburgh. I have had experience with insurance claims and in my view Alan Shanks dedication to looking after his clients was the only reason that the insurance company paid out on my claim after initially declining to do so. I am an overseas landlord and HR always find and offer good solutions to any problem before bothering me with the inevitable issues that arise with...
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Comment on agent fees
As HR have ensured my properties remain at a good standard and strive to keep the rental at current market levels I feel that their fees are good value.
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Mar 30,2017
Minithumbup
Alan Shanks
By:
Mar 30,2017
0 people found
this helpful
I have been dealing with Hadden Rankin for several years. They have always been fair to me. Alan has continued the theme, he has informed me appropriately and acted on my instructions. All good really....
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Comment on agent fees
Fees are reasonable. Remember in this life you pay for what you get and therefore, by extension, get what you pay for.
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Mar 29,2017
Minithumbup
Geraldine Jeffrey
By:
Mar 29,2017
1 people found
this helpful
Hadden Rankin, and Geraldine in particular, were fantastic to deal with throughout my time in Edinburgh. Geraldine made the process of commencing the tenancy very easy, was always on hand to provide advice and was an extremely reliable point of contact. I would highly recommend both Hadden Rankin and Geraldine and would be happy to use them again in the future....
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Mar 28,2017
Minithumbup
Emma Beattie
Geraldine Jeffrey
By:
Mar 28,2017
1 people found
this helpful
Emma and Geraldine were great to work with and very helpful in arranging a tenancy for me and my wife. Emma was able to arrange a more convenient move in date that saved a lot of hassle. Geraldine was very helpful in helping my wife to sign the lease remotely, which is not a service that every letting agency will provide. I would work with them again, and would recommend their service. Very friendly...
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By: Geraldine Jeffrey
Mar 28, 2017
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Many thanks for taking the time to write a review for us. ...
Mar 27,2017
Minithumbup
Alan Shanks
By:
Mar 27,2017
0 people found
this helpful
I have used the services of Hadden Rankin to manage and rent my property for five or six years now. They are generally quite efficient and responsive . Recently I have dealt with Alan Shanks and he has done an excellent job finding good tenants and making sure that the maintenance jobs are carried out. He is very friendly and a great person to work with. I would recommend them....
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Comment on agent fees
I think the fees are fair.
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Mar 27,2017
Minithumbup
Alan Shanks
By:
Mar 27,2017
0 people found
this helpful
We find Alan to be very proactive. Regular reports on inspections to our properties are always welcome.Quotations for repairs/renewals could be scrutinized better before being issued for approval. We have every confidence in Alan, and Hadden Rankin in general, looking after our properties and have recommended them to others....
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Comment on agent fees
Agents fees are about right.One feels one is getting a good service for a just fee.
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Mar 27,2017
Minithumbup
Emma Beattie
By:
Mar 27,2017
1 people found
this helpful
I have just begun renting my first flat and, so far, Emma has been great. She has answered all questions and assured any doubts that I have had about renting. She is very quick to respond to any queries that I have had (especially as a first time renter) and I look forward to working with her in the future....
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Comment on agent fees
N/A
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Mar 27,2017
Minithumbup
Alan Shanks
By:
Mar 27,2017
0 people found
this helpful
Alan has been managing my property at Roseneath Terrace for a few years now. I have had no problems ever. Alan communicates well and in a timely manner. His emails are professional and to the point. There are no doubts or misunderstandings when communicating with him. I have no concerns and would highly recommend him for future land lords/ladies....
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Comment on agent fees
Good
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Mar 27,2017
Minithumbup
Alan Shanks
By:
Mar 27,2017
0 people found
this helpful
We are very happy with Alan. Whenever we have had a problem he has been involved to the maximum and he has solved the situations in a very fast and effective way. He is very close and pleasant and always willing to help. Thank you so much for everything!...
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Mar 27,2017
Minithumbup
Alan Shanks
By:
Mar 27,2017
0 people found
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I have been a tenant in a rental property with Hadden Rankin for just short of 2 years. From my first viewing to completing the contract was easy and smooth with no problems. I haven't really had an issues with the property as it was of a high standard when I moved in however the few I have had have all been dealt with that same day. I get notification of any inspections. Which are easy to rearrange if they don't suit. I have no experience of the company at end of tenancy for final inspe...
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Comment on agent fees
I'm not aware of any fees added I paid my month rent in advance and a months deposit when I moved in
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Mar 24,2017
Minithumbdown
Geraldine Jeffrey
By:
Mar 24,2017
1 people found
this helpful
We just started renting a Hadden Rankin property and have been quite pleased with our service. Geraldine has been very helpful and quick to take care of any issues. We either have a reply right away or within the next 24 hours whenever we have contacted them. We also quite like that we always speak to Geraldine about our property as opposed to phoning up and speaking to a different person unfamiliar with us/our flat every time we call....
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Mar 24,2017
Minithumbup
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Mar 24,2017
0 people found
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Hadden Rankin have been managing our flat since 1997. They have always been businesslike, timely and efficient. We are very satisfied with the service they provide. Currently, Alan has had the baton and has been excellent to deal with. We'd recommend them....
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Comment on agent fees
Their fees are reasonable.
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Mar 23,2017
Minithumbup
Alan Shanks
By:
Mar 23,2017
0 people found
this helpful
Hi Alan has been helping with our property rental for a number of years now , he is always available for any queries and takes a balanced view when dealing with any issues to ensure that the owner and tenant's get the best advice and outcome. We have recommended Alan and Hadden Rankin to an number of friends....
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Comment on agent fees
Average
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Mar 23,2017
Minithumbup
Alan Shanks
By:
Mar 23,2017
0 people found
this helpful
We have rented our flat through Alan for the last three years and are very happy with the service provided. Enquiries have always been dealt with in a timely fashion and any problems with the flat were sorted as a matter of urgency. Alan has managed to keep on top of things for all these years and required minimal effort on our part to keep things running smoothly. I don't normally leave reviews like this, but I feel it is well deserved in this case....
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Mar 23,2017
Minithumbup
Alan Shanks
Ross Hadden
By:
Mar 23,2017
1 people found
this helpful
Hadden Rankin have managed my flat for over 20 years. Alan Shanks provides quick efficient answers, and (more importantly) reminders, and warnings of upcoming dates (tenant changes, work needed, etc...). I rest soundly knowing it's all taken care of. Rarely (if ever?) have I needed to intervene, except to set rental levels and to approve the odd bit of maintenance work. Ross Hadden arranged purchase of this flat for me 23 years ago, and they have been great ever since. Friendly, and effici...
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Comment on agent fees
I'm happy with the service, so I haven't checked for years - I think it's 12% of rental income. This is market average for Edinburgh, I believe.
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Mar 23,2017
Minithumbup
Alan Shanks
By:
Mar 23,2017
0 people found
this helpful
Alan Shanks has supported me in looking after my rented property for several years now, and I have always had excellent service. He has helped me manage day to day maintenance matters, including liaising with other property owners in the stair. He provided valuable advice about upgrading my property including options for the type of heating I should install. I would recommend Hadden Rankin and Alan for excellent customer service....
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Mar 23,2017
Minithumbup
Alan Shanks
By:
Mar 23,2017
0 people found
this helpful
Alan is a great agent to rent with. I have rented my property with H&R for the last 15 years and I have had no issues. Recently Alan has suggested improvements to our property which has helped to increase our rental income. They have a good relationship with the tennants and make regular inspections and updates on the state of the property. As I have a very busy life in Manchester, I know I can trust Alan to take care of my property....
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Comment on agent fees
Agents fees are very good for the service I get. The property is well maintained and the tenants have been happy long term. They survey and suggest improvements for the property which has increased its value. As I have a very busy life, I can trust Alan to look after the property for me.
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Mar 23,2017
Minithumbup
Alan Shanks
By:
Mar 23,2017
0 people found
this helpful
In a very competitive rental market like we have in Edinburgh you want to ensure you have professional, straight forward and accurate people overlooking your property. You also want a responsive feedback when you have a query as a tenant. Thats exactly what Hadden Rankin and Alan Shanks, in particular, offer....
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Mar 23,2017
Minithumbup
Alan Shanks
By:
Mar 23,2017
0 people found
this helpful
Excellent professional and prompt advice from Alan Shanks. He has provided great advice on maintenance and legislation matters. Alan has provided fantastic advice and support when we upgraded our property which resulted in a increase to monthly rent. I would highly recommend Hadden Rankin. Great service provided....
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Mar 23,2017
Minithumbup
Alan Shanks
By:
Mar 23,2017
0 people found
this helpful
We have been completely satisfied by the service that HR has given us. Alan and his predecessors have been excellent. We have every confidence in the company recruiting new tenants, identifying problems with the property and offering advice...
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Comment on agent fees
Fees are slightly higher than many other agencies but they do not offer the services that HR does so the fees we pay are well worth it.
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Mar 22,2017
Minithumbup
Tracey Craig
Geraldine Jeffrey
By:
Mar 22,2017
1 people found
this helpful
We have been letting from Hadden Rankin for almost 7 years. Tracey and Geraldine have provided excellent support and services throughout our tenancy. Any problems we had were promptly addressed and we were treated fairly. Tracey has always been professional with us and provided us service with a personal touch. We would highly recommend using Hadden Rankin services for letting....
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Mar 21,2017
Minithumbup
Emma Beattie
By:
Mar 21,2017
1 people found
this helpful
I was incredibly satisfied with the friendliness, helpful nature and quick response rate from the staff at Hadden Rankin. Any queries I had, be it through email or phone call, were quickly responded to. The whole process from beginning to end was fantastic. Emma Beattie in particular has incredible customer service skills and works hard to build a positive rapport with her clients, which is always important when letting a property. I couldn't recommend Hadden Rankin more....
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Comment on agent fees
Good
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Mar 20,2017
Minithumbup
Tracey Craig
Geraldine Jeffrey
By:
Mar 20,2017
1 people found
this helpful
I have had nothing but fantastic support and service from Hadden Rankings during my 6 years tenancy. Tracey and Geraldine are top professionals and I would recommend them and Hadden Rankin to any prospective tenants....
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Mar 20,2017
Minithumbup
Geraldine Jeffrey
Emma Beattie
By:
Mar 20,2017
1 people found
this helpful
I have been completely won over by the friendliness, competence, and quality experience that Hadden Rankin has provided for me. They are simply fantastic! I am currently renting a property from them but had not heard of them prior to this. It has been such a pleasant surprise! From the moment I first looked at the property to the signing of the lease, the office has made this process simple and seamless. Geraldine in particular excels at customer service. She is professional and prepared in addi...
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Comment on agent fees
good
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Mar 11,2017
Minithumbup
By:
Mar 11,2017
1 people found
this helpful
Very helpful and informative staff both who have been doing a great job for myself and my family for many years, long may it continue....
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Mar 11,2017
Minithumbup
By:
Mar 11,2017
1 people found
this helpful
A great team at Hadden Rankin Property Management who have renewed my confidence in being an Edinburgh landlord after several years of poor service from other local agents. Customer service from all the staff has been excellent. I would not hesitate in recommending this firm to anyone looking to use their services....
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Mar 11,2017
Minithumbup
Kate Podles
By:
Mar 11,2017
1 people found
this helpful
As an overseas landlord re-entering the rental market in Edinburgh having had property managed by Hadden Rankin in past years, once again proved right in choosing this agent. Kate and team have provided a great service, from pre-purchase market/data input to preparing property for letting in a most cost efficient and professional way. Delighted with the service, with every single matter needing attention dealt with. For distant landlords, re-assuring and confidence your property is under the rig...
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Comment on agent fees
No complaints, reasonable, and with staff who are happy to go that bit extra on smaller day to day/more trivial matters. You get more service than the headline fee schedule might suggest.
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Areas covered
  • EH3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £300,000
  • Max: £300,000

Letting
  • Min: £0
  • Max: £0

SAL LPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 0 21 2 0 0 2 0 2 1
Kate Podles Kate Podles
New Business & Marketing Executive
3 reviews

About Kate No description set View full profile
Ross Hadden Ross Hadden
Partner in the company
2 reviews

About Ross Ross has twenty five year's experience in the property market in Edinburgh and the Lothians. He offers detailed advice in all aspects of residential property, with a particular specialism in residenti View full profile
Geraldine Jeffrey Geraldine Jeffrey
Administrator
17 reviews

About Geraldine No description set View full profile
Tracey Craig Tracey Craig
Lettings Manager
7 reviews

About Tracey No description set View full profile
Emma Beattie Emma Beattie
Lettings Administrator
7 reviews

About Emma No description set View full profile
Alan  Shanks Alan Shanks
Property Manager
18 reviews

About Alan No description set View full profile
Bianca Manson Bianca Manson
0 reviews

About Bianca No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:15 PM 10/03/2017 by Kate

Complaints Procedure

Please contact Liam Stray on lstray@hrpm.com.
Last updated at 12:15 PM 10/03/2017 by Kate

Awards won by Hadden Rankin, Edinburgh EH3 6TH

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