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Hacking & Paterson

1 Newton Terrace Charing Cross Charing cross, Glasgow
City of Glasgow
G3 7PL

0141 248 5693

Oct 01,2016
Minithumbdown
By:
Oct 01,2016
7 people found
this helpful
If I saw Hacking and Paterson in a home report I would not even consider viewing the property. Avoid at all costs, what you pay on you mortgage they will help match quarterly....
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Comment on agent fees
Extortionate, uncompetitive. They use their own set of 'approved' companies and have no qualms charging buildings hundreds of pounds for a call out of 10 minutes and no work.
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
7 people found
this helpful
If I could give a minus review I would. I have no words for how appalling this company. I have plenty of words to describe Mr * however the polite ones are arrogant, obstructive, condescending and unprofessional. I am actually considering moving house because of them. I love where I live but this company and the landscaper they use are making my life a misery. The last straw was today when the landscaper smashed my car window and Mr Dinsmore has called it a regrettable accident....
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Comment on agent fees
Paying extortionate fees for absolutely nothing.
Was this helpful? Yes
May 28,2016
Minithumbdown
By:
May 28,2016
4 people found
this helpful
Never in my existence have I ever met more corrupt, greedy and above all inept company. The world has never seen the coming together of crooks in this way since the Kray twins. Lie, hussle, steal and swindle seems to be their motto. You can expect to pay 3-5x more in factoring if you have Hacking and Paterson as your property factor, I would strongly advise not go near a property where they are involved in essence you will pay considerably more on top of your mortgage!...
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What agent could do to change your mind?
Legal Extortion
Comment on agent fees
Legal Extortion
Was this helpful? Yes
Mar 07,2016
Minithumbdown
By:
Mar 07,2016
2 people found
this helpful
Absolutely terrible service accompanied by huge monthly bills. HP are completely useless and charge an absolute fortune. Regularly billed for work which does not appear to have been done....
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Comment on agent fees
Very high
Was this helpful? Yes
Feb 26,2016
Minithumbdown
By:
Feb 26,2016
5 people found
this helpful
Absolutely abysmal. They have been our factors since 2007. Throughout this time they have repeatedly ignored the legal document for the estate, the Deed of Conditions, and carried out unauthorised work. They rip us off at every opportunity. Over £115 to replace a couple of lightbulbs. Over £1000 to refit a railing that had become detached from a decorative wall. They have now had the audacity to call meetings to try and get us to change the legal document. They claim the legal ...
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What agent could do to change your mind?
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
Comment on agent fees
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
Was this helpful? Yes
Feb 25,2016
Minithumbdown
By:
Feb 25,2016
2 people found
this helpful
I concur with all previous poor reviews of this company, they are a real problem. They regularly itemise exorbitant fees for works which I can't see having ever been carried out, with grass cutting the only exception. Christ, if I can make over £1000 to cut 3 small areas of grass once a month over a quarter, I'd gladly head out and purchase a lawnmower and do it myself and charge half the amount! £75 for a playpark inspection - what are these people doing?! I only wish I could get o...
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What agent could do to change your mind?
Despicable.
Comment on agent fees
Despicable.
Was this helpful? Yes
Dec 17,2015
Minithumbdown
By:
Dec 17,2015
9 people found
this helpful
* HACKING AND PATERSON, lives off individuals who have never personally subscribed to ever work with them, but are tied to them through a common tenant policy. They capitalise on this fact with BULLYING TACTICS, shoddy workmanship, manufactured bills for un-required works and ultimately threatening letters. This is, by a country mile, the worst company I've ever come across in my life, either personally or professionally and the sooner they are ** of Scottish Property the better it will be e...
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What agent could do to change your mind?
Go out of business..unfortunately I can find nothing positive to say about this agent.
Was this helpful? Yes
Nov 30,2015
Minithumbdown
By:
Nov 30,2015
2 people found
this helpful
Hacking and Paterson are as useless as a bare wall..... a bare wall is in fact better. Their timescales are ridiculous, a communal aerial WILL NOT BE FIXED so I have no choice than pay for virgin, their services are terrible, the staff are useless and don't have a clue. I have not met 1 person who has anything good to say about this managing agent. There willing to take £50 a month off me which they want to raise but I told them where to go.... £50 for what*? They simply don't manage...
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Was this helpful? Yes
Nov 23,2015
Minithumbdown
By:
Nov 23,2015
1 people found
this helpful
This company is a disgusting waste of time,they manage my building ALLEGEDLY,all they do is get ridiculous quotes for jobs that need done,charge us extortionate fees for doing nothing,also the little man i deal with has this ridiculous rule of not replying to an email within 7 days.If you have a problem in your building forget getting any help from this lot,this is daylight robbery at its very best...
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Was this helpful? Yes
Nov 16,2015
Minithumbdown
By:
Nov 16,2015
1 people found
this helpful
Expensive and incompetent. They fail to complete requested works. Only use contractors who are available during working hours so if you have an issue outside those hours you are screwed....
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Comment on agent fees
One of the most expensive.
Was this helpful? Yes
Oct 03,2015
Minithumbdown
By:
Oct 03,2015
3 people found
this helpful
Hacking & Paterson either don't do the neccessary repairs or do such a shoddy job that the work ends up needing to be redone within a few months - the back gate has had to be replaced at least 5 times since I moved here. Most of the time it's broken and the back garden area is left unsecured. Also they blame all the issues with new bins and cleansing of the backcourt on Glasgow City Council, when the problem is with them. They're are completely useless as Factors....
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Was this helpful? Yes
Sep 10,2015
Minithumbup
By:
Sep 10,2015
1 people found
this helpful
I don't deal that much with the factor directly, however, our neighbours on the ground floor (Mr & Mrs Brotherhood), started doing small tasks around our cul-de-sac of blocks 14-17 to look after the area, on a neighbourly basis. I know having spoken with them that they received excellent guidance and help from G Dinsmore & I Stubley and have managed to successfully resolve many of their concerns. We now have a...
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Was this helpful? Yes
Aug 24,2015
Minithumbup
By:
Aug 24,2015
1 people found
this helpful
Last year our Burnwood Court Residents Association (1982) folded because of lack of interest. My wife and I were members and office bearers of the BCOA for over 20 years. In January this year I started doing small tasks around our cul-de-sac of blocks 14-17 to look after for the area, on a neighbourly basis. With some excellent guidance and help from G Dinsmore & I Stubley I managed to resolve many of my neighbours concerns. 5 other like-minded neighbours have now involved themselves with ...
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Was this helpful? Yes
Aug 24,2015
Minithumbdown
By:
Aug 24,2015
2 people found
this helpful
Absolutely useless as factors and charge a fortune for doing not very much. Very rude. Service is terrible. I struggle to comprehend how they are still managing to go on with the poor quality of service they provide. Even one star is one too many in my opinion!...
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Was this helpful? Yes
Aug 22,2015
Minithumbdown
By:
Aug 22,2015
1 people found
this helpful
Useless and expensive - they avoid phonecalls, ignore emails, try to get rid of the problems by passing it on to someone else. I've had sewage back-ups and piping issues ever since we moved to Glasgow Harbour and it's taken me 8 weeks so far and still no use. (see photos) The bills are astronomical and every single staff member is arrogant and completely useless. Would love to see them go out of business asap....
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Was this helpful? Yes
Jul 11,2015
Minithumbdown
By:
Jul 11,2015
3 people found
this helpful
I am a home owner and Hacking &Patterson have been in charge of "factoring" the property. I use the term very loosely as they have done nothing more than charge a high rate for almost no service. they have gardeners who certainly no nothing or don't bother to do any trimming of hedges and shrubs at the property. the grass gets cut and that is it. As for the carpets in the communal area they sent a couple of people to" clean"and we were left with not only a really bad ...
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Was this helpful? Yes
By: Doug
Aug 14, 2015
View all comments (1)
This is a very interesting review. Its the first one that I have read, but I'm almost certain that they all say the same thing. I have a development company called 91BC. We simply renovate old houses for resale. The biggest single problem in our business model is the plethora of lazy, corrupt, nepotistic, extortionate factor providers who barely lift a finger for their exorbitant fee. To this end, we have created our own factor company, based on a customer-interactive online application. Each re....
Nov 10,2014
Minithumbdown
By:
Nov 10,2014
3 people found
this helpful
Dear sirs, I am at my wits end with this management company I just can't believe how I've been treated when complaining to them. I had roofers come to my property last week as was getting a lot of rain. Firstly I had to wait 3 days on them turning up, not even a phone call to say they were arriving. This fat bloke came into my property to view issue with his dirty rigger boots on, I challenged him To ask to remove boots and all I got was a glare, and when he spoke,he stank of stale booze...
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What agent could do to change your mind?
Factor not interested
Was this helpful? Yes
Sep 14,2014
Minithumbdown
By:
Sep 14,2014
9 people found
this helpful
The owners of our properties have voted to remove Hacking & Paterson as our factor, lawfully and in line with the conditions of the title deeds and found a much fairer, cheaper and altogether better service which we intend to employ. they have bullied and attempted to hoodwink us and REFUSED to step down. We are fighting them on this issue following the continued and sustained neglect of our property, ever rising charges, REFUSAL to show what we have been paying for - when we wrote asking f...
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What agent could do to change your mind?
At this stage - nothing. I have raised a complaint and would be happy to never have to deal with them again.
Was this helpful? Yes
Sep 12,2014
Minithumbdown
By:
Sep 12,2014
2 people found
this helpful
Absolutely horrendous service with ridiculous costs which they can't explain most of the time. We are in Ireland had to put our trust in them managing a property in Ireland but know through continuous problems with them that they are charging for things that haven't even taken place. Rogue traders and they are refusing to tell me who regulates them which is even more suspicious as they won't help me make a formal complaint. Does anyone know who regulates them?...
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What agent could do to change your mind?
Been honest
Was this helpful? Yes
Aug 25,2014
Minithumbdown
By:
Aug 25,2014
3 people found
this helpful
Hacking and Paterson have been taking money from us for 5 years. In that time,,I don't know of anything they have done, we always end up organising work ourselves, which is probably just as well, since there is no tendering process; it just automatically goes to one of their accomplices. Questioning them about anything is a waste of time, they are condescending, and will only insult your intelligence. It is time there was proper legislation to deal with this company. They perform legalised...
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What agent could do to change your mind?
Absolutely nothing
Was this helpful? Yes
Jul 17,2014
Minithumbdown
By:
Jul 17,2014
7 people found
this helpful
I live in housing estate in Kilmarnock. Everyone in our estate pays 4 times a year for the 'services' of Hacking and Paterson. We have 1 small children's play area and a very small grassed area. I never see Hacking and Paterson maintaining our estate. The feature walls as you drive into our estate has never even been cleaned in the 12 years we've lived there. As far as I can see they cut a very small area of grass.( if it is them as I'm not sure it might even be the council that cut the grass). ...
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Was this helpful? Yes
May 13,2014
Minithumbdown
By:
May 13,2014
11 people found
this helpful
I live at the Glasgow Harbour Development (been at the development for over a year now) and Hacking & Patterson have been the Property Managers Since the start! They are useless! Scrap that! I mean they are totally useless liers, theives and not fit for purpose! I\'ll start with their scams! First off the building insurance! Hacking & Patterson take 24% of all insurance payment as part of the deal for introducing the development to the insurers! They therefore help in every way possib...
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What agent could do to change your mind?
Absolutely Nothing! They\'ve shown there true colours time and time again!
Was this helpful? Yes
Apr 13,2014
Minithumbdown
By:
Apr 13,2014
7 people found
this helpful
Terrible terrible terrible! We attended a residents meeting this week where the "property manager" was unable to answer the majority of our questions. The two men from H&P couldn\'t have came across anymore disinterested if they tried. We have also been getting ripped off by these cowboys and are now looking to sack them as our factor. There are 199 homes in our estate that they are "looking after" that\'s a lot of business to lose and they really couldn\'t care less...
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What agent could do to change your mind?
Started doing what they were being paid to do and not robbing us blind.
Was this helpful? Yes
Mar 26,2014
Minithumbup
By:
Mar 26,2014
6 people found
this helpful
Since moving into our flat last year we have nothing but sky high bills for apparently nothing and chasing our tails for them to deal with extremely important issues such as fractures in the walls! Nothing but terrible service and cheeky defensive staff members who couldn\'t care less whether our flat is liveable or not frankly. Could not give them a low enough rating for what they deserve....
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Was this helpful? Yes
Mar 12,2014
Minithumbdown
By:
Mar 12,2014
6 people found
this helpful
We have been factored by H&P since day one. They are terrible - whenever questioned there is never a direct answer, when written to, they are as evasive as politicians. They were the appointed factor when the Estate was built in 1998. The statements are vague to say the least and when you call, the answers are woolly and/or misleading. They are quite arrogant to deal with and many articles have come to light in the Evening Times where the directors are quote as saying that it is the owners w...
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Was this helpful? Yes
Jan 26,2014
Minithumbdown
By:
Jan 26,2014
4 people found
this helpful
A disgrace to their profession. Their lack of itemised accounts left me wondering what was being hidden or omitted. Given the choice between a Hacking and Paterson factored property and an other, I would definitely choose the other....
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What agent could do to change your mind?
A disgrace to their profession. Their lack of itemised accounts left me wondering what was being hidden or omitted. Given the choice between a Hacking and Paterson factored property and an other, I would definitely choose the other.
Was this helpful? Yes
Nov 26,2013
Minithumbdown
By:
Nov 26,2013
4 people found
this helpful
Hacking and Paterson have provided an appalling service despite the level of funds taken for what they describe as "property management fees". They are supposed to act on the behalf of owners which I feel should be in our best interests. Yet they carry out work which does not correspond to what the title deeds state, they obtain a commission for the building insurers they use on our behalf and they appear to use companies without following a fair tendering process which would be in t...
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Was this helpful? Yes
Nov 18,2013
Minithumbdown
By:
Nov 18,2013
3 people found
this helpful
Grossly overcharge for shoddy work Charge for work that tenants haven\'t authorised with no evidence it has been completed Suspiciously \'tender\' work out to be somehow always taken on by the same people \'Hugh Scott and Builders\' Commission work to be done such as retiling, \'workman\' leaves area a mess, then charge you again for someone else to come and clean up the mess he should have dealt with himself Very high insurance rates, when questioned about them offer no detail apart from \'...
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Was this helpful? Yes
Oct 27,2013
Minithumbdown
By:
Oct 27,2013
3 people found
this helpful
Hacking and Paterson are truly terrible. Obstructive, duplicitous and just give jobs to their pals. Avoid at all costs. They misinform or don\'t give full details. Awful, awful, awful....
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What agent could do to change your mind?
Absolutely awful. Avoid like the plague. Sacking them was one of the best things I\'ve ever done.
Was this helpful? Yes
Sep 21,2013
Minithumbdown
By:
Sep 21,2013
5 people found
this helpful
I have just accompanied my mother to a residents meeting and am absolutely appalled by hacking and Paterson property services. From a lack of communication (letters going missing in the post, no info except bills and generally wonder what on earth they do) we have just established their namesake hacking and Paterson building services has nothing to do with property services (despite being in the same building). After 4years of raising a leaking roof, the aforementioned was used by H & P prop...
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What agent could do to change your mind?
stop being a rogue trader
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 47% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £10,000
  • Max: £125,000

Letting
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Colin Devon - upload your photo Colin Devon
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Ian Calderwood - upload your photo Ian Calderwood
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Alan Gifford - upload your photo Alan Gifford
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John Russo - upload your photo John Russo
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Graham Dinsmore - upload your photo Graham Dinsmore
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Ilona Stubley - upload your photo Ilona Stubley
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Victoria Johnston - upload your photo Victoria Johnston
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Awards won by Hacking & Paterson, Glasgow G3 7PL

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