• claim your profile
    Colin Devon
  • claim your profile
    Ian Calderwood
  • claim your profile
    Alan Gifford
  • claim your profile
    John Russo
  • claim your profile
    Graham Dinsmore
  • claim your profile
    Ilona Stubley
  • claim your profile
    Scott Gillespie
  • claim your profile
    gordon buchanan
  • claim your profile
    Victoria Johnston
  • claim your profile
    Graeme Dinsmore
  • claim your profile
    Gordon Young
  • claim your profile
    Gordon Young
  • claim your profile
    Lauren Clarke
  • claim your profile
    Alasdair Buchanan
No description available.
Hacking & Paterson

1 Newton Terrace Charing Cross Charing cross, Glasgow
City of Glasgow
G3 7PL

0141 248 5693
Jun 16,2017
Minithumbdown
By: 'Rip off merchants'
Jun 16,2017
1 people found
this helpful
Useless bunch *. I have no common ground at my property, just one vent which needs to be 'checked' every 6 months. Never have I seen a person doing this and neither have neighbours but I'm also charged a ridiculous management fee for what I don't know (I called numerous times and gave up asking). They also decided to add on liability insurance just in case someone injures themselves on my drive... WTF. * Worst company I have dealt with I'm my life....
read full review
Comment on agent fees
Rip off
Was this helpful? Yes
By: Mark
Jun 23, 2017
View all comments (1)
Never have I known so much money and effort achieve so little. These people are unspeakable. Massive charges, zero service. Calls and emails go unanswered (in my case for years), the building is in disrepair, damp patches advised years ago have developed into serious wall fractures and nothing can galvanise this company into any action, in spite of the fact that the building employs them and pays over-the-odds to do so. We are in the process of sacking them (easier than I thought. Everyo ...
Jun 07,2017
Minithumbdown
By: 'Rob F'
Jun 07,2017
1 people found
this helpful
If you can get them to answer the phone, they are an absolute waste of space only thing they are efficient at is taking their fee, staff are clueless and excuse after excuse, it's everybody else's fault, avoid this lot with a super long barge pole....
read full review
Was this helpful? Yes
May 22,2017
Minithumbup
By: 'ripped off customer'
May 22,2017
3 people found
this helpful
Utter thieves! Hacking and Patterson are the sort of *Factors that gets everyone a bad name. Their charges are ridiculous (over 70 pounds for me just to move out!) They bill for non existent work, and are rude and unprofessional if you do eventually get through to them. So bad I actually moved house.................
read full review
Comment on agent fees
Nothing good can be said about these robbing cowboys
Was this helpful? Yes
May 16,2017
Minithumbdown
By: 'Disgruntled Home Owner'
May 16,2017
3 people found
this helpful
Terrible. Years of bad service, suspicious charges, work not done or done badly, usually after weeks of asking. We took a vote, as per the title deeds, to have them removed. The legal requirements were met and by a 2 to 1 majority we voted to sack them. H&P rejected this decision and will not leave. They simply refuse to accept our decision. We may have to go to court to remove them. HELP!!! What can we do???...
read full review
Comment on agent fees
Highly suspicious. Numerous times work has been charged that did not happen.
Was this helpful? Yes
Apr 30,2017
Minithumbdown
Alasdair Buchanan
By: 'Landlord'
Apr 30,2017
4 people found
this helpful
This company is the WORST factor I have come across, obstructive , unhelpful, unresponsive, argumentative - and we paying them to help us !! NEVER use them, of particular note is Alisdair Buchanan who is totally useless, good at writing obstructive emails the fact this company continue to employ him underlines their ethos !!...
read full review
Comment on agent fees
Overcharging, do nothing for their money.
Was this helpful? Yes
Feb 23,2017
Minithumbdown
By: 'Madeline'
Feb 23,2017
8 people found
this helpful
Worst company ever total joke! Paying ground maintenance fees and they haven't even been out to do any ground work over the winter period. Going to start a petition with neighbours and get rid of them once and for all. Rude on the phone also and can't answer basic questions...
read full review
Comment on agent fees
Robbers
Was this helpful? Yes
Jan 27,2017
Minithumbup
Gordon Young
Lauren Clarke
By: 'Neil'
Jan 27,2017
1 people found
this helpful
When it is necessary to contact the office I receive swift, accurate and relevant responses to any enquires, in a pleasant and courteous manner....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 23,2017
Minithumbdown
By: 'Christine'
Jan 23,2017
14 people found
this helpful
The most incompetent and dishonest company I have ever encountered. They ignore calls and emails, even when they are urgent, and are rude and dismissive when you do finally get through to someone. The fee is money down the drain - any time I needed assistance I had to organise everything myself and do their job for them....
read full review
Was this helpful? Yes
By: Linda
May 22, 2017
View all comments (1)
Just sold and moved out of our house in Dalgety Bay. Today we received our final statement from this shower of crooks and they have charged us £75 for moving out of our own house!! I am 100% adamant I'm going to get this back! They have also informed us the money they owe us won't be paid until August!! Our estate was once charged £70 for moving a dead bird!!! How are they getting away with this? Who regulates them? Furious 😑 ...
Oct 01,2016
Minithumbdown
By: '12.45-2'
Oct 01,2016
22 people found
this helpful
If I saw Hacking and Paterson in a home report I would not even consider viewing the property. Avoid at all costs, what you pay on you mortgage they will help match quarterly....
read full review
Comment on agent fees
Extortionate, uncompetitive. They use their own set of 'approved' companies and have no qualms charging buildings hundreds of pounds for a call out of 10 minutes and no work.
Was this helpful? Yes
Sep 14,2016
Minithumbup
By: 'Lesley'
Sep 14,2016
20 people found
this helpful
If I could give a minus review I would. I have no words for how appalling this company. I have plenty of words to describe Mr * however the polite ones are arrogant, obstructive, condescending and unprofessional. I am actually considering moving house because of them. I love where I live but this company and the landscaper they use are making my life a misery. The last straw was today when the landscaper smashed my car window and Mr Dinsmore has called it a regrettable accident....
read full review
Comment on agent fees
Paying extortionate fees for absolutely nothing.
Was this helpful? Yes
May 28,2016
Minithumbdown
By: 'Simon'
May 28,2016
13 people found
this helpful
Never in my existence have I ever met more corrupt, greedy and above all inept company. The world has never seen the coming together of crooks in this way since the Kray twins. Lie, hussle, steal and swindle seems to be their motto. You can expect to pay 3-5x more in factoring if you have Hacking and Paterson as your property factor, I would strongly advise not go near a property where they are involved in essence you will pay considerably more on top of your mortgage!...
read full review
What agent could do to change your mind?
Legal Extortion
Attached Files
Comment on agent fees
Legal Extortion
Was this helpful? Yes
Mar 07,2016
Minithumbdown
By: 'AO'
Mar 07,2016
12 people found
this helpful
Absolutely terrible service accompanied by huge monthly bills. HP are completely useless and charge an absolute fortune. Regularly billed for work which does not appear to have been done....
read full review
Comment on agent fees
Very high
Was this helpful? Yes
Feb 26,2016
Minithumbdown
By: 'Brian S'
Feb 26,2016
15 people found
this helpful
Absolutely abysmal. They have been our factors since 2007. Throughout this time they have repeatedly ignored the legal document for the estate, the Deed of Conditions, and carried out unauthorised work. They rip us off at every opportunity. Over £115 to replace a couple of lightbulbs. Over £1000 to refit a railing that had become detached from a decorative wall. They have now had the audacity to call meetings to try and get us to change the legal document. They claim the legal ...
read full review
What agent could do to change your mind?
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
Attached Files
Comment on agent fees
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
Was this helpful? Yes
Feb 25,2016
Minithumbdown
By: 'Andy O'
Feb 25,2016
10 people found
this helpful
I concur with all previous poor reviews of this company, they are a real problem. They regularly itemise exorbitant fees for works which I can't see having ever been carried out, with grass cutting the only exception. Christ, if I can make over £1000 to cut 3 small areas of grass once a month over a quarter, I'd gladly head out and purchase a lawnmower and do it myself and charge half the amount! £75 for a playpark inspection - what are these people doing?! I only wish I could get o...
read full review
What agent could do to change your mind?
Despicable.
Attached Files
Comment on agent fees
Despicable.
Was this helpful? Yes
Dec 17,2015
Minithumbdown
By: 'John Gordon'
Dec 17,2015
19 people found
this helpful
* HACKING AND PATERSON, lives off individuals who have never personally subscribed to ever work with them, but are tied to them through a common tenant policy. They capitalise on this fact with BULLYING TACTICS, shoddy workmanship, manufactured bills for un-required works and ultimately threatening letters. This is, by a country mile, the worst company I've ever come across in my life, either personally or professionally and the sooner they are ** of Scottish Property the better it will be e...
read full review
What agent could do to change your mind?
Go out of business..unfortunately I can find nothing positive to say about this agent.
Attached Files
Was this helpful? Yes
Nov 30,2015
Minithumbdown
By: 'Vik'
Nov 30,2015
11 people found
this helpful
Hacking and Paterson are as useless as a bare wall..... a bare wall is in fact better. Their timescales are ridiculous, a communal aerial WILL NOT BE FIXED so I have no choice than pay for virgin, their services are terrible, the staff are useless and don't have a clue. I have not met 1 person who has anything good to say about this managing agent. There willing to take £50 a month off me which they want to raise but I told them where to go.... £50 for what*? They simply don't manage...
read full review
Was this helpful? Yes
Nov 23,2015
Minithumbdown
By: 'unhappy'
Nov 23,2015
12 people found
this helpful
This company is a disgusting waste of time,they manage my building ALLEGEDLY,all they do is get ridiculous quotes for jobs that need done,charge us extortionate fees for doing nothing,also the little man i deal with has this ridiculous rule of not replying to an email within 7 days.If you have a problem in your building forget getting any help from this lot,this is daylight robbery at its very best...
read full review
Was this helpful? Yes
Nov 16,2015
Minithumbdown
By: 'Anon'
Nov 16,2015
10 people found
this helpful
Expensive and incompetent. They fail to complete requested works. Only use contractors who are available during working hours so if you have an issue outside those hours you are screwed....
read full review
Comment on agent fees
One of the most expensive.
Was this helpful? Yes
Oct 03,2015
Minithumbdown
By: 'Partick Resident'
Oct 03,2015
12 people found
this helpful
Hacking & Paterson either don't do the neccessary repairs or do such a shoddy job that the work ends up needing to be redone within a few months - the back gate has had to be replaced at least 5 times since I moved here. Most of the time it's broken and the back garden area is left unsecured. Also they blame all the issues with new bins and cleansing of the backcourt on Glasgow City Council, when the problem is with them. They're are completely useless as Factors....
read full review
Was this helpful? Yes
Sep 10,2015
Minithumbup
By: 'Graham Wyllie'
Sep 10,2015
6 people found
this helpful
I don't deal that much with the factor directly, however, our neighbours on the ground floor (Mr & Mrs Brotherhood), started doing small tasks around our cul-de-sac of blocks 14-17 to look after the area, on a neighbourly basis. I know having spoken with them that they received excellent guidance and help from G Dinsmore & I Stubley and have managed to successfully resolve many of their concerns. We now have a...
read full review
Was this helpful? Yes
Aug 24,2015
Minithumbup
By: 'Burnwood Court'
Aug 24,2015
3 people found
this helpful
Last year our Burnwood Court Residents Association (1982) folded because of lack of interest. My wife and I were members and office bearers of the BCOA for over 20 years. In January this year I started doing small tasks around our cul-de-sac of blocks 14-17 to look after for the area, on a neighbourly basis. With some excellent guidance and help from G Dinsmore & I Stubley I managed to resolve many of my neighbours concerns. 5 other like-minded neighbours have now involved themselves with ...
read full review
Was this helpful? Yes
Aug 24,2015
Minithumbdown
By: 'Maria'
Aug 24,2015
9 people found
this helpful
Absolutely useless as factors and charge a fortune for doing not very much. Very rude. Service is terrible. I struggle to comprehend how they are still managing to go on with the poor quality of service they provide. Even one star is one too many in my opinion!...
read full review
Was this helpful? Yes
Aug 22,2015
Minithumbdown
By: 'ng9311'
Aug 22,2015
6 people found
this helpful
Useless and expensive - they avoid phonecalls, ignore emails, try to get rid of the problems by passing it on to someone else. I've had sewage back-ups and piping issues ever since we moved to Glasgow Harbour and it's taken me 8 weeks so far and still no use. (see photos) The bills are astronomical and every single staff member is arrogant and completely useless. Would love to see them go out of business asap....
read full review
Attachments
Was this helpful? Yes
Jul 11,2015
Minithumbdown
By: 'U Coyle'
Jul 11,2015
9 people found
this helpful
I am a home owner and Hacking &Patterson have been in charge of "factoring" the property. I use the term very loosely as they have done nothing more than charge a high rate for almost no service. they have gardeners who certainly no nothing or don't bother to do any trimming of hedges and shrubs at the property. the grass gets cut and that is it. As for the carpets in the communal area they sent a couple of people to" clean"and we were left with not only a really bad ...
read full review
Was this helpful? Yes
By: Doug
Aug 14, 2015
View all comments (1)
This is a very interesting review. Its the first one that I have read, but I'm almost certain that they all say the same thing. I have a development company called 91BC. We simply renovate old houses for resale. The biggest single problem in our business model is the plethora of lazy, corrupt, nepotistic, extortionate factor providers who barely lift a finger for their exorbitant fee. To this end, we have created our own factor company, based on a customer-interactive online application. Each re ...
Nov 10,2014
Minithumbdown
By: 'Alan G'
Nov 10,2014
7 people found
this helpful
Dear sirs, I am at my wits end with this management company I just can't believe how I've been treated when complaining to them. I had roofers come to my property last week as was getting a lot of rain. Firstly I had to wait 3 days on them turning up, not even a phone call to say they were arriving. This fat bloke came into my property to view issue with his dirty rigger boots on, I challenged him To ask to remove boots and all I got was a glare, and when he spoke,he stank of stale booze...
read full review
What agent could do to change your mind?
Factor not interested
Attached Files
Was this helpful? Yes
Sep 14,2014
Minithumbdown
By: 'Heather HILL'
Sep 14,2014
14 people found
this helpful
The owners of our properties have voted to remove Hacking & Paterson as our factor, lawfully and in line with the conditions of the title deeds and found a much fairer, cheaper and altogether better service which we intend to employ. they have bullied and attempted to hoodwink us and REFUSED to step down. We are fighting them on this issue following the continued and sustained neglect of our property, ever rising charges, REFUSAL to show what we have been paying for - when we wrote asking f...
read full review
What agent could do to change your mind?
At this stage - nothing. I have raised a complaint and would be happy to never have to deal with them again.
Attached Files
Was this helpful? Yes
Sep 12,2014
Minithumbdown
By: 'Gillian'
Sep 12,2014
7 people found
this helpful
Absolutely horrendous service with ridiculous costs which they can't explain most of the time. We are in Ireland had to put our trust in them managing a property in Ireland but know through continuous problems with them that they are charging for things that haven't even taken place. Rogue traders and they are refusing to tell me who regulates them which is even more suspicious as they won't help me make a formal complaint. Does anyone know who regulates them?...
read full review
What agent could do to change your mind?
Been honest
Attached Files
Was this helpful? Yes
Aug 25,2014
Minithumbdown
By: 'Mugged'
Aug 25,2014
7 people found
this helpful
Hacking and Paterson have been taking money from us for 5 years. In that time,,I don't know of anything they have done, we always end up organising work ourselves, which is probably just as well, since there is no tendering process; it just automatically goes to one of their accomplices. Questioning them about anything is a waste of time, they are condescending, and will only insult your intelligence. It is time there was proper legislation to deal with this company. They perform legalised...
read full review
What agent could do to change your mind?
Absolutely nothing
Attached Files
Was this helpful? Yes
Jul 17,2014
Minithumbdown
By: 'Anonymous'
Jul 17,2014
11 people found
this helpful
I live in housing estate in Kilmarnock. Everyone in our estate pays 4 times a year for the 'services' of Hacking and Paterson. We have 1 small children's play area and a very small grassed area. I never see Hacking and Paterson maintaining our estate. The feature walls as you drive into our estate has never even been cleaned in the 12 years we've lived there. As far as I can see they cut a very small area of grass.( if it is them as I'm not sure it might even be the council that cut the grass). ...
read full review
Was this helpful? Yes
May 13,2014
Minithumbdown
By: 'STrip'
May 13,2014
16 people found
this helpful
I live at the Glasgow Harbour Development (been at the development for over a year now) and Hacking & Patterson have been the Property Managers Since the start! They are useless! Scrap that! I mean they are totally useless liers, theives and not fit for purpose! I\'ll start with their scams! First off the building insurance! Hacking & Patterson take 24% of all insurance payment as part of the deal for introducing the development to the insurers! They therefore help in every way possib...
read full review
What agent could do to change your mind?
Absolutely Nothing! They\'ve shown there true colours time and time again!
Attached Files
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
14% customers were satisfied with fees 32% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£10,000
  • Max: Β£125,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 8 1 3 0 0 0 1 5 25
Colin Devon - upload your photo Colin Devon
2 reviews

About Colin No description set View full profile
Ian Calderwood - upload your photo Ian Calderwood
2 reviews

About Ian No description set View full profile
Alan Gifford - upload your photo Alan Gifford
1 reviews

About Alan No description set View full profile
John Russo - upload your photo John Russo
1 reviews

About John No description set View full profile
Graham Dinsmore - upload your photo Graham Dinsmore
2 reviews

About Graham No description set View full profile
Ilona Stubley - upload your photo Ilona Stubley
2 reviews

About Ilona No description set View full profile
Scott Gillespie - upload your photo Scott Gillespie
1 reviews

About Scott No description set View full profile
gordon buchanan - upload your photo gordon buchanan
1 reviews

About gordon No description set View full profile
Victoria Johnston - upload your photo Victoria Johnston
1 reviews

About Victoria No description set View full profile
Graeme Dinsmore - upload your photo Graeme Dinsmore
0 reviews

About Graeme No description set View full profile
Gordon Young - upload your photo Gordon Young
0 reviews

About Gordon No description set View full profile
Gordon Young - upload your photo Gordon Young
1 reviews

About Gordon No description set View full profile
Lauren Clarke - upload your photo Lauren Clarke
1 reviews

About Lauren No description set View full profile
Alasdair Buchanan - upload your photo Alasdair Buchanan
1 reviews

About Alasdair No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Hacking & Paterson, Glasgow G3 7PL

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


.

Find the Best Agent to
Buy, Sell or Rent Property