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74 Walm Lane Willesden Green, London
Greater London

020 8459 0122

Oct 16,2014
Oct 16,2014
0 people found
this helpful
Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on). I'll note a few so far: 1. We recently had a new tenant move in a few months ago - she was cleared to move in, signed all contracts and no red-flags popped up. Only after taking her money, and leaving it a few weeks before she h...
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What agent could do to change your mind?
1.Basically the left hand should know what the right hand is doing. If one branch says the other should be handling something and the other branch says the opposite, just stop passing the buck and solve it. It\'s always an issue when you waste time of an agent, yet, they constantly waste our time. 2. I shouldn\'t have to go to the twitter account as the default means of customer service. This, is very, very poor. Anything I\'ve ever had pushed forward was solely because I contacted them via twitter and reported how bad their customer service was in handling my case. 3. Stop threatening forms of eviction (whether it be true or not) with people who you\'ve put in a situation that needs time to resolve. Also stating this while you already have their deposit and the rent standing order has already been set up is just rude. 4. Have more of your front-facing agents customer friendly. A lot of them are more interested in getting in the sale itself and not in any \"after-sale\" service.
Comment on agent fees
Way over the top for trivial things. Changing the name on a contract, and ref checks, and changing the name on the deposit costs more than half of the rent I was paying on the place.
Was this helpful? Yes
By: Customer Relations Manager
Oct 30, 2014
View all comments (1)
Hi Ken I'm so sorry to hear about the issues you faced. Please do keep in contact with us at Head Office if we are able to be of any more assistance. Kind regards, Melanie Smith Customer Relations Manager....
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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