haart
Sutton, SM1
3.9/5, 18 reviews
78% recommended
100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
88% lettings fee satisfaction
No description for branch.

Opening Hours
Address

haart
32-34 High Street
Sutton
Greater London
SM1 1HF
020 8773 4412

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £320,000 £320,000
Lettings 67% 88% £1,150 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 5 1 2 0 1 1 2 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“So disappointing...”

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May 31,2019
Minithumbdown
By: 'Derek'
May 31,2019
1 people found
this helpful
So disappointing, they were so enthusiastic at the start which is why I appointed them. The photographs once they had sorted them out were very good. Initially 21 of the same room went on line which took sometime to sort out. From then on it went ...
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Comment on agent fees
Higher than most
Was this helpful? Yes

“Great Service !!!...”

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Nov 06,2018
Minithumbup
By: 'Lucas'
Nov 06,2018
0 people found
this helpful
Entire Sutton team is very professional and highly skilled. Excellent comunication and fantastic customer service. Especially Caludio. I had a masisve pleasure to co-operate with him when looking for a property. His great attitude and positive energy make whole process nice and smooth. Highly Recommended...
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Was this helpful? Yes

“MR...”

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Nov 06,2018
Minithumbup
By: 'Stuart'
Nov 06,2018
0 people found
this helpful
Emmanuel Okeke has been very efficient in managing two problems in our flats in Sutton. I was particularly impressed that he kept in touch and updated us with the progress....
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Comment on agent fees
good
Was this helpful? Yes

“Excellent and swift service...”

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Mar 28,2018
Minithumbup
By: 'Fatima Aziz'
Mar 28,2018
0 people found
this helpful
We purchased our first home through Haart Sutton and have received excellent service. The team at Sutton were always available to help us with any queries we had and kept us updated at all times. A special thanks to Tarek Terfani who was our main ...
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Was this helpful? Yes

“Duaquarne is very passionate about his job, he takes pride ......”

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Sep 09,2017
Minithumbup
By: 'Fran'
Sep 09,2017
0 people found
this helpful
Duaquarne is very passionate about his job, he takes pride in doing his job. Always willing to help and offer that extra mile to his clients. Always smartly dressed and very respectful young man. Haart you are blessed to have Duquarne as one of your ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I have been very impressed with the service I received ......”

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Sep 08,2017
Minithumbup
By: 'A-JM'
Sep 08,2017
0 people found
this helpful
I have been very impressed with the service I received from Haart, Sutton, in particular with Duquarne. I submitted a viewing request on line and early the next morning he emailed and phoned me to discuss my requirements. He said he would call by the ...
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Comment on agent fees
Similar to other agency's.
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“After trying an online agent for a month, Haart came ......”

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Mar 29,2017
Minithumbup
By: 'MANNY'
Mar 29,2017
0 people found
this helpful
After trying an online agent for a month, Haart came across to let my property. The staffs were polite and have a professional conduct. Their fees were little too high compared to other agents but found a tenant within two weeks of adverting the property. ...
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Was this helpful? Yes
By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“One word - Unprofessional.from the moment we walked through ......”

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Mar 06,2017
Minithumbdown
By: 'Disgusting.'
Mar 06,2017
3 people found
this helpful
One word - Unprofessional. from the moment we walked through the door, they were all over us. until we agreed to buy one of the flats, they then dropped there attention immediately. We had problems from the very beginning - after paying for the survey ...
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Was this helpful? Yes
By: Ross
Mar 06, 2017
View all comments (1)
Hi there, We're extremely sorry to hear about the poor ordeal you've been having with our Sutton branch. We would like to investigate these issues further. If you wouldn't mind could you please email these details into our help team at help@haart.co.uk so we can investigate. Thank you, Regards Ross ...

“Really impressive, and hard working team , specially Duquarne, he is ......”

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Feb 17,2017
Minithumbup
By: 'Irfan'
Feb 17,2017
0 people found
this helpful
Really impressive, and hard working team , specially Duquarne, he is very helpful and impressive. I would definitely recommend this agent....
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Was this helpful? Yes
By: Ross
Feb 20, 2017
View all comments (1)
Hi Irfan, Thank you for your kind review of our Sutton branch. We're pleased to hear they delivered an impressive and helpful service, and that they worked hard for you. We will pass this feedback on. Regards Ross ...

“Quite impressed by the service I get from the Sutton ......”

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Oct 23,2016
Minithumbup
By: 'JOSEPH'
Oct 23,2016
0 people found
this helpful
Quite impressed by the service I get from the Sutton team led by Sophie. -Their attention to detail and explicit emails always makes things easier to understand and follow-up correspondences a mere formality. I truly enjoy working with them....
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Comment on agent fees
GOOD
Was this helpful? Yes
By: Ross
Oct 25, 2016
View all comments (1)
Hi Joseph, We're pleased to hear the Sutton branch provided you with an impressive service. We will pass this feedback on. Regards Ross ...

“Sophie was really helpful. She did everything she could to ......”

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Oct 18,2016
Minithumbup
By: 'Katie'
Oct 18,2016
0 people found
this helpful
Sophie was really helpful. She did everything she could to help me find what i was looking for and even more....
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Was this helpful? Yes

“Katie was polite, professional and friendly. She seemed to take ......”

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Oct 10,2016
Minithumbup
By: 'Natalie'
Oct 10,2016
0 people found
this helpful
Katie was polite, professional and friendly. She seemed to take a real interest, in finding me the perfect property. Because of this, I would highly recommend Haart Sutton, to anyone looking to rent a property in this area....
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Was this helpful? Yes
By: Ross
Oct 10, 2016
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Hi Natalie, Thanks for your review of our Sutton branch. We're pleased to hear they provided a polite, professional and friendly service. We will pass this feedback on. Regards Ross ...

“great guys, they were helpful and made the process very ......”

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Oct 04,2016
Minithumbup
By: 'sam'
Oct 04,2016
0 people found
this helpful
great guys, they were helpful and made the process very easy for me. i haven't used an agent before but i will do from now on...
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Comment on agent fees
worth the money
Was this helpful? Yes
By: Ross
Oct 04, 2016
View all comments (1)
Hi Sam, Thanks for you kind review of our Sutton branch. We're pleased to hear they provided a helpful and easy process throughout. We will pass this feedback on. Regards Ross ...

“Since the start of my journey with Haart I have ......”

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Jun 17,2016
Minithumbup
By: 'Jason-theman86'
Jun 17,2016
0 people found
this helpful
Since the start of my journey with Haart I have been nothing short of impressed. They arrived to the valuation on time and when I expressed this was my first time selling Haart of Sutton have been there with advise on each step of the ...
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“Unprofessional is not a strong enough word.They show a ......”

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Dec 23,2015
Minithumbdown
By: 'Avoid at all costs'
Dec 23,2015
1 people found
this helpful
Unprofessional is not a strong enough word. They show a total disconsideration for their customers. They don't even know the details of the property they are trying to sell, giving whatever answers they think should be fine. We asked for 2 weeks for a proper viewing. ...
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Was this helpful? Yes
By: Ross
Jan 13, 2016
View all comments (1)
Hi there, We're sorry to hear about this! Could you please forward all the details to help@haart.co.uk and we can look into this for you. Regards, Ross ...

“Haart's property management dept is abysmal. I endured endless aggravation ......”

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Oct 12,2015
Minithumbdown
By: 'Anonymous'
Oct 12,2015
1 people found
this helpful
Haart's property management dept is abysmal. I endured endless aggravation trying to get issues resolved. Two months to replace a dishwasher; a month to replace a washer/dryer; six months of ongoing boiler issues. All due to Haart failing to respond to contractors assigned to ...
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What agent could do to change your mind?
Zero value paid!! Should have researched them before letting a property through them.
Attached Filesnbsp;
Comment on agent fees
Zero value paid!! Should have researched them before letting a property through them.
Was this helpful? Yes
By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Hi, We are really sorry to read this review and the problems you have faced. Were these problems resolved with our customer relations team? If not, I would like to investigate this further. Please could you contact us at help@haart.co.uk so we can look in to this. Many thanks, Melanie Smith Customer Relations Manager ...

“Michael Donnelly was helpful, friendly, and with his associate Jordan, ......”

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Aug 31,2014
Minithumbup
By: 'Mr Michael Donnelly'
Aug 31,2014
0 people found
this helpful
Michael Donnelly was helpful, friendly, and with his associate Jordan, kept me well informed throughout the sales transactions. I would also like to mention the way that you managed my property whilst renting it out, for the last nine years, which concerns all of the ...
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Comment on agent fees
Considered them higher than expected, bearing in mind that you are acting for me as sole Agents. I was quoted at ‚£6,600, and I did not realise this was excluding VAT.
Was this helpful? Yes
By: Customer Relations Manager
Sep 17, 2014
View all comments (1)
Thank you very much for taking the time to write this review. We are really pleased to hear about your experience over the years and to hear about the service you have received from our branch. All the best, Melanie Smith, Customer Relations Manager ...

“I was extremely pleased with HAART lettings Sutton. I was ......”

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Oct 26,2011
Minithumbup
By: 'Andy'
Oct 26,2011
0 people found
this helpful
I was extremely pleased with HAART lettings Sutton. I was having problems with my previous lettings agent who are second to useless. I was looking on the internet and had noticed that HAART were letting out property's fairly quickly. I phoned them up and spoke ...
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Was this helpful? Yes
By: Customer Relations Manager
Dec 01, 2011
View all comments (2)
Dear Mr Marsh. Thank you for your lovely comments which I will ensure that the branch see, and their Divisional Director. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:13 AM 05/10/2016 by Daniel Jones

Awards won by haart, Sutton SM1 1HF


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