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    Annette
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    Andrew
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Haart

153-159 South Street Romford
Essex
RM1 1PL

01708 730599

Jun 09,2015
Minithumbdown
By:
Jun 09,2015
3 people found
this helpful
They sold our house and after 10 weeks the buyer dropped out.Haarts knew our uyer waslooking at other properties but didnt send any other clients round.After our 10 week contract was finished with Haarts we cancelled and had to give them two weeks notice.Which we did.We went with an Online agent and sold within 1 day.Now we have received an email from Haarts saying they want 3 percent as we have gone multiple agency.Which is rubbish.Our on line agent sent more people round in one day than Haart...
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What agent could do to change your mind?
Why pay one and half percent when an on line agent can do it much cheaper ie: half a percent and advertise on Zoopls which Haarts do not
Comment on agent fees
Why pay one and half percent when an on line agent can do it much cheaper ie: half a percent and advertise on Zoopls which Haarts do not
Was this helpful? Yes
By: Customer Relations Manager
Jun 10, 2015
View all comments (1)
Hi Janice I'm sorry to hear about this - please could you email us at help@haart.co.uk so we can investigate. Many thanks Melanie Smith Customer Relations Manager....
Aug 07,2014
Minithumbdown
By:
Aug 07,2014
1 people found
this helpful
At first everything was great the team were very helpful and quick at getting back to me. Unfortunately we had quite a few issues with the flat where things were going wrong, we wasn't provided with utility providers dispite many requests, and no one could tell us if our boiler was gas or not. We moved in on October 25th and we managed to work it out ourselves early Feb, i was making long phone calls to 0845 numbers which ran up my phone bill but i was just glad it was finally sorted. Then i ...
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Comment on agent fees
Slightly more than other local agents but acceptable, although the end of tenancy reference is a joke!!!!
Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2014
View all comments (1)
Dear Amy, We're really sorry to hear about your experience and the service you received with us. Please can you email full details including property details to customercare@haart.co.uk so we can look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager.....
Oct 08,2012
Minithumbdown
By:
Oct 08,2012
1 people found
this helpful
I have nothing good to say about any of the Haart branches in the Romford area. Firstly, they dont seem to be able to communicate to each other. I put an offer in on a property one day, and the following day I get a phone call to ask if I\'m still looking for a property!! I\'m sure my offers weren\'t passed on because the two properties I made offers on are STILL FOR SALE ON THE INTERNET. My offers were rejected, fine. But don\'t tell me it\'s because the property has already been sold! ...
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What agent could do to change your mind?
Have some common sense. Communicate between branches. Not send you a list of every property on their books which is for sale under ‚£240k when you specifically ask for HOUSES WITH PARKING.
Was this helpful? Yes
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Awards won by Haart, Romford RM1 1PL

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